Poke Pet Shop

Jay Robinson

2024-04

Buyers beware !!!! Do not buy from this company they have no idea how to run a business. No quality control, horrible customer service, shipping is a joke. I order a metal card and canvas for Valentine’s Day received part or my order that had a terrible grammatic error reached out to the company got no response for 2weeks only for them to tell me that my order got switched and that they had to do it over. Waited another 2weeks just for them to send me another card with the same grammatical error 🤦🏾. Now it’s been over a month and I still don’t have the correct metal card and no one is responding to my emails about my order or shipping updates. DO NOT WASTE YOUR MONEY

Reelika McNeil

2024-04

Uses deceptive marketing practices. Promised guaranteed Christmas delivery, ordered in November. Got my card in January. Either they don't know what "guaranteed" means or just blatantly use misleading advertisement. After complaining on their instagram they deleted my comments and blocked me. And after many emails trying to get answers they just shrugged it off and blamed Christmas time and the postal service. I did end up getting a 40% refund at the end of this ordeal but it doesn't compensate the fact that someone was left without a Christmas gift.The metal card didn't have the greatest quality. Also their "artists" simply cartoonify the picture you send them so it's kind of bold of them to call themselves artists. I do not recommend buying anything from them.

Ty Sandison

2023-09

Poor quality and poor customer service. I guess I should have looked at their 5 star reviews on their website first - they just don't do a very good job on centering, detail, or quality. First card was horribly misaligned. second showed up blurry, not centered, and scratched. Phone line is not active, text service is just a robo with ads, and email is getting no response. I paid for expedited service and after more than a month I still do not have a product I can give as a gift. I hate to go nuclear like this, and will update reviews if I am assisted, but as it stands I cannot recommend this business. Maybe just get the digital file from the artist (great work) and have it printed elsewhere if you really like the idea.

Dustin Young

2024-05

Absolutely garbage service, don't believe their site with all the fake reviews they have. They make mistakes and want you to buy another card even though they didn't print it as you ordered it. Please avoid, even the phone number on their site is not in service. I wish I had looked into it more before wasting my money.

Alyssa Davis

2024-02

I am very disappointed in my experience buying this product. I was buying this as a gift for my boyfriend who's cat just passed away. It's a memorial to his cat and very unfortunately it has an error on it. I got the email to approve the artwork and while I was looking it over I accidentally pressed the approve button when I was not done looking at it. I submitted a revision request afterwards AND sent them and email immediately. It took them over a day to get back in contact with me and all they could tell me was that it was too late and my artwork had already been printed. I was very disappointed. The only thing I would have been able to do was reorder everything and I had already spent almost $200. Very disappointed in this experience. This business will never get my business again. I bought a metal card, canvas, and blanket. I have received the card and canvas and when the blanket arrives I know it will hold the same error.Edit - yes, all of this did happen. It was all very frustrating, but since then they have now corrected my artwork and sent me all of them with the correct artwork on them, including the blanket. Everything really is of good quality and the artwork is amazing. There Was a little bump in the road at first but they have fixed it. Now I am more than likely to use them again for future projects.

Mathew Brown

2024-02

Buyer beware! I paid extra for speedy delivery, and was guaranteed the product would arrive in time for Christmas.It's been a month after paying extra and I still haven't received my order. They refused to reimburse me.Overpriced and brutal Customer Service -- you may not even get your product.

Mike Inglehart

2024-01

Company does not honor expected shipping dates. Was promised delivery for xmas and still no shipment has occurred and we are outside of the times stated by the company. Not sure if I'll even receive the purchase at this point. I'd use a contract artist and avoid this company. For what they charge their service is absolutely terrible.

Nathen Wilson

2024-01

In agreement with all the other reviews. They sent a digital copy promptly, but never received the hard copy product. Even paid for the "skip the line/wait" option.This company is on the fence for being a scam!!If they don't want this to be so, they need to communicate better.

Katharine Pettis

2024-01

Buyer beware. Experience went from not great to worse fast. You had better hope you don't need a revision (even a simple one) and are assigned a competent digital artist.

Jesse Vallery

2024-01

Haven’t received my product yet but they advertised that my order will be delivered before Christmas and it won’t be here until January now. Should have read the reviews also about quality so if the items look different from advertised I’ll be going to AMEX to refute the charges.

Justin Barnett

2024-01

Bad customer service, took over a dozen revisions to get right. Little details like spelling or matching the right element to the right card color scheme or matching the right cat (despite reference files having the cat's names) to the right card. Seemed incredibly incompetent - almost to an intentional level.

Rj morale

2024-03

They send me someone else's card instead of mine supposed to be Richard and Dana.

Ainsley Leblanc

2024-01

Messed up my order pretty badly and said they would expedite a replacement. Well here we are two weeks later and my replacement still hasn’t shipped and they won’t refund me. Now it won’t be here in time for Christmas.

Kristin Wight

2023-07

While the card looks amazing, the QA approval process was a complete failure. I received 2 different emails with different links on 2 separate days to complete the approval process. I immediately opened each email, followed the link, and both links were dead. I emailed requesting support and then inside of their 24 approval period they auto-approved the card. So, as expected, there is an error on the card that could have been easily fixed if their QA process actually functioned. Artwork looks amazing, just disappointed they failed on their own QA process.

Meagan DeMattio

2023-08

I honestly don't know how this business is still operating. It took MONTHS for my husband's Father's Day gift to come in with no communication, no shipping confirmation or tracking. They also blocked me on all forms of social media after I started commenting on their posts to get their attention about my order. DO NOT BUY FROM THEM.

Char Morris

2023-05

I have spent $75 for a Pokemon card of my roommates dog who is getting up there in the ages, it's been a month since my order was placed and my money was taken. There has been no communication, no tracking number, no nothing. My roommate has been with this dog since she was a puppy. I have left 2 tickets, 4 reviews and now a Google review. And there STILL has been any communication.

J watt

2023-05

Awesome company!! Great artwork and super cool card. Came just as advertised and arrived very quickly. Will be ordering more in the future! Thank you!!

Jackenson Jean

2023-07

JJ