Plush Paws Pet Salon

dale revels

2024-02

This is a wonderful dog salon and daycare, the proprietor, has been a wonderful job of building. A great team of groomers and staff, for their patrons are four-legged companions! They care so much it’s amazing and they love what they do so it’s always fun to come visit , my new canine partner Bella, is extremely happy, and let me know every day!

Anastasia Coyne

2023-12

I took my long haired German Shepard dog here for mini groom and bath and they completely destroyed my dogs hairs. I asked them to give him only a little trim on the back of his legs because it was looking a little raggedy and they completely chopped his double coat hair leaving him looking completely horrible. They shaved part of his beautiful fluffy tale off and his sanitary area. HORRIBLE PLACE DONT EVER COME HERE VERY UNPROFESSIONAL STAFF THAT DONT KNOW HOW TO GROOM A LONG HAIRED SHEPHERD.

Michael & Kearstin

2024-03

Embarking on a 1.5-hour journey for our first visit was a decision that undoubtedly paid off, and without a doubt, it won't be the last. Kiwana’s unparalleled attention and care transformed my goldendoodle baby into a vision of perfection. Witnessing my furry companion looking so splendid upon picking him up from his appointment nearly brought me to tears. Your dedication and expertise in grooming are truly commendable, and I'm immensely grateful for the exceptional work you all do. Thank you for making this first visit a memorable and heartwarming experience.

Taylor Selig

2024-04

Gabi was so wonderful with grooming my bernedoodle, Cash. She has such an amazing passion and love for dogs. She did an excellent job and went above and beyond to get to know my pup and make him feel comfortable.

Danielm9764

2024-01

I took my young Shih Tzu in for a trim with Brandi today and had an awful experience. When we came in, Brandi was preoccupied with another dog and did not come to speak with us. When a young woman checking us in tried to take my dog, I told her I had pictures and a specific desired haircut. She got Brandi’s attention and I tried to explain the haircut we wanted while she is actively buzzing another dog. She could barely even hear us, and yelled “okay so short!” And we said no, we wanted his face to be rounder and only to trim as much as his first haircut (the groomer that first cut him has since left Plush Paws, she was wonderful). She said “okay as short as last time but a round face” (even though she did not cut him last time) and immediately worked to get us to leave.When I came to pick up my dog he looked horrible. Brandi buzzed his entire body, so short that he now has razor cuts on his thighs. His face is entirely shaved and it will take weeks of regrowing for anything to be fixable. I have attached pictures of him the day of his first trim (super fluffy!) to compare with now (the haircuts were only a month apart!) and pictures of his injuries.I will never be letting Brandi touch my dog again, or bringing him to Plush Paws. After I expressed my frustration with his trim, I was given excuses that they are “underemployed and overworked”, and that she simply did not have the time to speak to me like a normal client (she also blamed the girl who first trimmed my dog since she “quit right before the holidays”). This is not how a professional grooming service should ever be operating, and I now unfortunately need to find a new groomer.Pic 1: Razor injuries on his thighPic 2: My dog today immediately after his trimPic 3: My dog the day of his last trim, November 26

Atlee Swartz

2024-03

Being new to the area, I called in to inquire what it would cost for a full groom for my puppy Bernadoodle. I said he is small, weighing 20 pounds. I was told $65. Totally reasonable. When I picked him up, I was charged $88. (!) That doesn't include tip.....I of course let them know what I was told and felt it was not right to have to pay that. They didn't budge. Just make sure you know what your cost will be prior to leaving you pet! Thats just plain bad business to me and we won't return. :(

Victoria Silva

2023-12

We have taken our small dog here many times and they have always been great. Unfortunately this past time was enough to never come back. The groomer we had was the worst. There were specific notes in our profile to do our dogs feet last because it stresses him out and makes him upset. She ignored all of that and started with his feet. When we went to pick him up the groomers energy was spastic and she complained about the dog and charged us a handling fee without calling during the groom to let us know what was happening. We would of asked why she was charging us that and stopped the grooming immediately if we knew she had stressed him out that much and continued the groom. He NEVER POOPED AT THE GROOMER BEFORE SO I KNOW HE WAS SCARED OF HER. BRANDI ruined our experience at this location. His haircut is awful on his face. We have been there for years and never had such an awful experience. Brandi needs to take accountability for her actions. You traumatized our dog. Please avoid this specific groomer at all cost! Customer service was terrible.

Chris Benenati

2024-02

We've tried a few places, this is the best by far. I love that the grooming takes place in the open, and reasonable prices, Gabi is an awesome groomer, our mini Golden Doodle comes out super cute every time!

Evan H

2023-12

I’ve brought my dogs here for years and we love it here. We do clipping, baths, daycare… always love coming here. The people are wonderful and the business itself is beautiful Pinterest worthy warm fuzzy . Always accommodating, helpful, kind, informative and professional. My dogs love it here too… I’ve even brought my cat for a good de-stink bath.

Sherry A

2023-11

They are always so friendly here and do such a great job. They take care of my two year-old toy poodle and my 14-year-old Havanese.

Adriele Oliveira

2023-05

We see Gabby to get our puppy’s hair cut and she is so amazing 🤩 . She truly loves her job, the staff here is very kind, they all work with a smile, and our puppy comes out from his bath smelling so good and with a great cut every time even though he is super high energy she has so much patience and is so loving with him!

Jelyssa Brown

2022-05

This groomer is conveniently located and has plenty of availability/flexibility to get your pets needs met. They also have an array of treats, food, and toys available for purchase. The employees are friendly and quick so you’re in and out. I love the convenience of being able to make appointments online as well. They also offer extra services like having 3rd party companies come out to provide their own service. Today my pup got an anesthesia free dental cleaning and her teeth look great. Highly recommend!

Vincent Fioravanti (Vince)

2017-05

I took my mini-goldendoodle here for a mini-groom. I dropped off my dog at 1:00 and he was supposed to be ready by 5:00. I didn't receive any call or anything informing me that my dog was done, so I showed up at 5:05 (after closing time on a Saturday) to get my dog. A young woman saw us walk through the door and immediately said "Oh I was just going to call you he's done!" She charged us nearly $60 for the mini groom (note: they charge more to shave toenails rather than cut, and when they ask your preference they don't tell you ahead of time it's an upcharge) and didn't let us see our dog until after we paid. After we paid she brought our dog out, and let's just say I was less than thrilled with the result, if not downright embarrassed. I gave them the benefit of the doubt and figured this was just a mini groom thing, and booked another appointment with them. The girl who groomed our dog wrote our name down for April 1st in her book for a full groom and we departed.Flash forward to April 1, and I had not received a confirmation email of the appointment. No problem, I figured she'd at least have it in their book, so I call to confirm before driving over. Long story short the girl suddenly had no record of us having an appointment, putting us on hold three times. I think she saw our names in her written book, but not in her computer and panicked because they were busy and probably schedule based off the computer. She told me she didn't even have our names in her written book, which I thought was odd because myself and my girlfriend saw her write our names in the book for 12:30 on April 1 after the mini groom a few weeks prior. She told us that there "must be some misunderstanding" (funny thing to say to a paying customer) and that she couldn't accommodate us for a grooming that day.But I gave them two stars because I took my dog to a different groomer the following weekend and they did an absolutely fantastic job on my dog. Never would've found that great groomer if it wasn't for this place's lack of customer service. Heck, they charged less for a full groom than this place did for a mini-groom! My new groomer actually made fun of the 'mini-groom' this place did...it was that bad. Proceed with caution.

Kasy Bradshaw

2024-03

They are so nice we have been going here for almost 2 years and very happy. Pups come back beautiful and always in good spirits.

Miriam Alphonse

2023-07

I took my puppy Zues for a bath, wash and some special perks and they took such good care of him. He smelled so good and his nails were amazing I will definitely take him back. I can’t remember the name of the lady but she did amazing everyone was so helpful and friendly.

Dee Ann Clinghan

2024-02

Very disorganized and unprofessional business. I had an appointment one week in advance. I arrived and they did not have space or a table for my dogs for a nail trim so attempted to do this in my lap! Never again!

Cassandra Philogene

2018-05

They were great. The ladies really took care of my shaggy maltipoo Lola and made her into a little princess! They let you choose which bandana your pup can wear. Lola was so nervous she peed all over the place and they were so understanding and great.

J. T.

2023-05

Please stay away from this place - I wish I did. I called to book an appointment for my 10 month old pomeranian and ended up booking an appointment for April/13 at 2 pm. Shortly after the confirmation, someone from Plush Paws called me to ask me if it was okay to switch the 2 pm appointment for 1 pm. An hour wasn’t gonna really make a difference for me so sure, I said no problem. Go ahead and change it. April 13th comes and around 9 am that day, I receive a call from the same lady, this time requesting me to change the appointment to 9 am instead of our former 1 pm (which, keep in mind, she already requested me to change before). At this point, I started to get annoyed given it was my first time ever with this place and to be honest, I wish I had just canceled there. But part of me also wanted to give it a try. Her excuse was that “she had two cancellations that day and my dog was going to be her last”. As our plans and schedule just rely on other people’s canceling their appointment. I still went ahead with the appointment and took my dog there. When I arrived, I met Gaby who apparently was my dog’s groomer. I asked her if there was a coffee shop in the area given I was staying far from the area and was thinking about waiting close by. And here is where red flag number 2 happened…she told me the grooming was going to be “very quick and probably wouldn’t even last an hour”. My dog has been to many groomers and usually his full groom + bath NEVER takes less than an hour. I arrive, pick up my dog and that evening, when we get home, I realize his ears are completely dirty. They haven’t been cleaned at all. I am attaching a picture just so everyone can see it. At this point, I am beyond mad. Was I asked to change appointment hours twice for this??? If you are in a hurry, perhaps DO NOT take the appointment! However, at this point, I STILL wasn’t gonna leave a bad review. However, I got in touch with their instagram direct message and told them about the situation (I spoke with someone named Laura), and they told me their manager was gonna get in touch with me…days go by and not only I never received any calls from them but they WATCHING my instagram stories! Which clearly confirms they couldn’t care less about the awful service they provide or the client being disappointed. Please do yourself a favor and stay away. There’s plenty of other great groomers in the Orlando area.

nora sherlock

2023-05

Such an amazing staff, they go above and beyond and I know when my pup Ronald is there he is truly cared for. This team has shown great concern and skill with his styling and my dog is not always an easy customer and he looks so cute after his grooming!

Grant Everson

2024-02

Julie really took her time with my anxious cat, and even let me come back the next day to finish the grooming. Thanks again!

Megan Kalka

2018-05

We went here for the first time a couple weeks ago and they did a FABULOUS job! They talked to me for about 10 minutes to see what kind of cut and care Rawley needed and then they did such a great job with him! Will definitely be visiting again!

Kim Gray (Ms.Goodwin)

2023-05

I love Plush Paws 🐾 Pet Salon. Roc is spoil rotton 😁entry month and always is happy going and super happy after all the attention and affection and grooming , thanks everyone at PPPS !!

Kara Liburd

2021-05

I have been taking my dogs to Laura for years. They are super professional and my boys always look great. They do an amazing job with all breeds. I have a Great Pyrenees and a German Shepard and they love going to Plush paws for their baths. I’ve only had one issue while getting them bathed here and Laura fixed the problem immediately. My boys will continue to go here. Thanks plush paws staff!!!

Kayla May

2023-05

Took my cat here a year ago and whoever I had did absolutely wonderful. This year however I guess they only have one cat groomer "Tina" who "only takes cats at 8:30" and she "doesn't do new pets" even though I've been here before and I've been told my cat sits perfectly for his cut. But since I'm seeing a number of bad reviews for her anyway it's probably for the best I go elsewhere.

Stefanie A

2024-01

Great service. Friendly staff. They always do a great job with my fur baby.

Sadie

2020-05

We are new owners to our precious mini golden doodle puppy. When searching for groomers we were extremely hesitant with who to trust for our baby. Thankfully we found Plush Paws. Laura is freaking AMAZING and is extremely knowledgeable especially with our breed whose hair is well known to not be as easily tamable. Not only does she provide exceptional customer service but she’s extremely welcoming and will take care of your baby like it’s her own. We will be customers here for a very very long time. If I could rate this place 10 stars I would!

Deborah Volpe

2015-05

Plush Paws is an outstanding pet salon. I wouldn't go anywhere else. I've known the owner, Laura, for years and she does a fantastic job on each and every pet she grooms. She has a deep love of animals and a vast knowledge of her craft. She'll advise you on the best products for your pet and each furry little client gets her undivided attention and expertise. My little ones love going there and being pampered. You've tried the rest, now switch to the BEST! You won't be disappointed!

Victoria Jones

2018-05

This is by far the best grooming salon in all of central Florida. I have been using Laura, the owner, for years as my groomer for my little Maltese. She is the ONLY groomer in 11 years that has ever cut his hair the way i have wanted! She is also so nice, friendly, and professional. My dog is in the best hands when he is at her beautiful salon. Love this place!!!!

Sheryl Kashuk

2017-05

First time at Plush Paws today! I'm a "FUSSY" Standard Poodle owner!!! I met Laura, the owner when I stopped in her College Park Salon. Laura was kind, warm, and interested to hear my dogs needs. After listening, she recommended Fred for my Standard! I'm thrilled with his exceptional work. Gorgeous hand scissoring! He has incredible experience (years) with show grooming standards. A true artist. He also scissored my malti mix to perfection. The salon is very clean, the entire staff was delightful and most importantly my dogs were happy when I picked them up. We are booked for monthly grooming. Highly recommended and best kept secret for groomers on this side of town!

ray chel

2020-05

I first took my terrier mix here when we got him as a rescue. He was our first dog so we didn't know what to expect from a groomer. He was super cute and they did an amazing job! When he was due for another shave/groom, I was feeling lazy so I thought "There must be a good place closer. How hard can it be?" I guess hard because we tried 3 different groomers and they were terrible. He had uneven trims, razor marks, sharp claws... I kept telling my husband, "nothing is as good as the first one. I am going back." I took my dog back today and it was PERFECT!!! He looked amazing. Exactly as we wanted and hoped. Plus they get extra credit because I could tell they really got to know my dog. They were excited to tell me about his behavior, they loved on him before he left. It wasnt like "here is your dog." I highly recommend!!