PetSmart

Jota Victor

2024-03

O STARS!!!PLEASE DONT LEAVE YOUR DOG ON THIS HORRIBLE PLACE!They doesn’t care about pets!!!My dog waiting for 5 hours for a grooming!! i Have an appointment at 10:00 but they put others dogs bath like an “express” at front…THIS IS COMPLETELY DISRESPECTFUL!!!!!Why I have appointment??? They left your pet in the cage for a while!!!If you cant handle the appointment at 10. Let us know when is available and we bring our pet to grooming !!Super unprofessional!! Manager need replaced urgently!!PLEASE IF YOU LOVE AND CARE YOU PET!!! NEVER BRING TO THIS PLACE!THEY OVERBOOKED !!

Far Rie

2023-12

I am so thoroughly disgusted! I ordered a bag of hay from this store to be delivered to my house with DoorDash only to find Indianmeal moth larvae hidden in the packaging 🤢 This likely means this location has a problem with pests! Hopefully none of them had a chance to crawl around in my house!!

Bryan McCormick

2024-04

They treat their animals unethically here. Please consider adopting from somewhere else. Bob is the manager (1705 hrs. Mon Jan 15, 2025) Consider Orange County Animal Services. They are far more ethical and professional.

Alyssa Quinlan

2023-07

Best grooming salon ever!!! Cassie and Kae do such a good job on my dogs!! Brit does a great job with my kitty too!! If you have a dog with anxiety, go see Cassie! She does such a great job with my anxious boy. Other groomers have turned away my boy cause he gets nippy, but Cassie works with him so well with amazing patience and grace. So thankful for the Petsmart. The whole team is 10/10!

Derrick Scott

2024-01

Sometimes, the left hand doesn't know what the right is doing at this location. Maybe, because it's the holidays. The grooming section has given misinformation or is not giving enough information in regards to making appointments for your pet.Otherwise, the shopping experience is almost seamless from being well stocked to the cashier experience.Very friendly staff

Sharon Perkins

2023-05

I came here to get Sheba cat food because other stores don’t carry the specific flavor my cat likes.Love that they had puppies and kittens/ cats up for adoption! With puppy adoption they also offer a complimentary half hour training session. They had a local veterinarian and a volunteer with the puppies to answer questions.I got photos of the puppies in a shopping cart because they were getting ready to go home.We adopted our first fur baby at a Petsmart in California and we were so pleased with the whole experience.Petsmart partners with cat foster moms who bring the cats into their homes in order to socialize and get to know them. They write a description of the cat’s personality on a card in front of the cat’s kennel and it is accurate. Our fur baby was the sweetest baby ever.Great job Petsmart!

Green Mug Media Group

2024-01

On Monday, December 18th, I visited your store and needed assistance regarding a brush for my dog. One of the sales associates suggested that I go to the grooming salon area as they could provide more information. I was assisted by a girl named Caroline, who was extremely rude and had a very bad attitude. She simply told me, "I can't help you; I have clients to attend to." All I wanted was for her to tell me which of the two brushes was better for my dog. It was a quick question, but her attitude was the worst. I will never take my dog to that grooming salon again.

Melanie Rodriguez

2024-01

Sad to see that Ninah the groomer is no longer at this location. I called them some time ago to schedule a grooming appointment and was not told that she was no longer there. Someone else groomed my husky and it was not the same....needless to say, I heard through the grapevine where she was and I found her at Dog Groomer Academy in case anyone else is looking for a great groomer. I recommend her 100%!

John Barrett

2024-04

Had my Bouvier shaved at this Petsmart. The groomer was Gabby. She did a remarkable job and the price was very reasonable especially for a dog the size of mine. I will definitely be using Gabby again.

Carlos Hung

2023-10

I am not happy with the service. She went to give my mini schnauzer Lucy a haircut and, to the ease of the girl who attended her, she preferred to cut all her hair because it was easier for her and she didn't take the time to give her the haircut that these dogs need. the appointment was at 5pm and they took 3 hours, only to scrape all the hair, how unprofessional they are. the girl with the tattoos on her arm was the one who did it and did not want to give her name. Since she was the last dog on the farm, she preferred to cut everything off and not take so long, and the excuse was that she had many nunos and that she couldn't, which is a lie.I don't recommend it at all. think twice about taking your dog there, find another place where there is professional staff and they know what they are doing.My lucy went from schnauzer to chihuahua with whiskers. just because it took more time or they just didn't know what they were doing. they cannot offer that service if they do not know what they are doing or do not have the training

Tony

2023-12

I was charged extra fees not disclosed at the time I dropped off my pets. I was told the extra fees were because it was a holiday and the weekend. I dropped off my pets on Friday December 1st at 930am. What holiday is on December 1st and where does the weekend begin on Friday morning? The associate showed no shame knowing she was being dishonest. Horrible way to do business.

Hikari I

2023-12

It’s not just this PetSmart where I have come across dead fish due to neglect. I don’t understand why it’s so difficult to provide basic standards.The lady told me they’ll change it tomorrow. Who knows if they will. We all are selfish creatures but any bathroom should be changed, not wait till tomorrow. They don’t have the convenience to flush waste like we do.

Vanessa Escobar

2023-05

We train our puppy here with Jose and he’s amazing! Great price for the quality of training you’re getting. He’s personable, loves all dogs, great trainer with adults and dogs, and our pup loves him. Highly recommend him if you want to teach your old or new dog some tricks!

GABRIELA OTERO

2024-03

I would like to give a big Kudos to the girls in PetSmart located in Lake Nona, they have been very professional with Mickey even he is very nervous, they are always happy to take care of him, thanks again for your amazing grooming service 👍🏽🎉🎊🙏💪

Joana emanuel

2024-02

Title: Disappointing Grooming ExperienceI recently took my goldendoodle to PetSmart for a grooming session, requesting a teddy bear cut. Unfortunately, I left extremely dissatisfied with the outcome. They shaved my dog almost to the skin without prior authorization, claiming there were too many knots. Surprisingly, I wasn't even contacted for approval. Upon arrival, they insisted on an additional charge for detangling knots, which I found unreasonable.To make matters worse, when I paid and finally saw my dog, she looked nothing like I expected. My son has Autism and is his animal support and when he saw our dog his has an emotional crisis and frustration. It was disheartening to see her appearance drastically changed without our consent. The lack of communication and disregard for my preferences have left me thoroughly disappointed with PetSmart's grooming services.

Amarilis Rodriguez

2024-04

This location has a lot more variety than the location closer to us. So it’s our go to store.

Jhoselyn H

2021-05

This PetSmart @ Lake Nona off Narcoossee Never lets me down when it comes to my baby’s 🐶 grooming ♥️ Hope did a great 👍🏼 job‼️

Patty Ssttaa

2023-07

Erika is the best! She truly cares for your fur baby. We recently switched from another groomer, and so happy we did. She takes the time needed to help your baby adjust and trims the nails just right. Clean, fresh and groomed with care❤️.

Debbie Embry

2024-05

Got two guinea pigs for my grandson's birthday

Ruth Anderson

2022-05

Went looking for Brown tape, they only had gray and white tape. The store was having a very large sale. So, I shopped

Luis Muniz (lmuniz2)

2020-05

Animal needs and owner wants supply store. Best dog groomers. Attentive staff to costumers needs. The cleanliness is superb only store my allergies don't act up.

Jerry He

2023-05

Great Cat Groomer! Very friendly and cat came out smelling so fresh and clean! Nails were trimmed very well!

Catherine Posso

2024-01

Always great customer service, very clean and close to home

Gina Aponte Torres

2023-07

Excellent grooming service from Erika today. She treated my baby with so much patience and love. Will definitely come back.

Piedad Dominguez

2023-05

I WOULD GIVE THEM A ZERO. Do not take your dog to Petsmart Lake Nona. Worst place ever... Take him to another grooming place instead where they are not overbooked. This is not my first time here for my dog but it will be the last one because the last time we took him there we had to bring him back because they did not complete him. They just are the worst groomers ( Britt and the Grooming Store Manager both Super rude ). These two stated when I must bring my dog there for their convenience not mine: NOT on WEEKENDS because they are SUPER BUSY.My German Shepherd was mangled on his grooming and not completed. A little child with clippers would do a better job. They complaint that my dog was stressed when he was in the cage for hours because they had too many dogs at a time there (overbooked). They called me telling me that my dog could not handle the stress and they could not complete him... He was never completed done with all what I paid for and it was a total disaster. Two of my friends also complained about the same as me...DO NOT GO TO PETSMART LAKE NONA!!! TAKE MY ADVICE OR YOU WILL REGRET!!

anita rosser

2023-05

My Soft coated Wheaton Terrier had a 3 pm Appointment Saturday October 8 2022. For bath and full groom .So we dropped him off at 3 PM and went after our business at about five I checked in and ask how much longer and at that time she was grooming another dog and they said they will be done with him at 6:30. I’m like OK so we went home about 615. I called the groomer and I ask should I go on my way to pick him up and they said no they won’t be done with him anything close to 7:30 PM . I have to say that I did had him for grooming over there before and he was done after 2 1/2 hours. . To make a long story short, I told this lady on the phone that I’m on my way to pick him up since I had at 8 PM dinner reservation and I think it’s not OK for my dog to be there almost 5 hours, just waiting his turn. . apparently she was running way behind. When I dropped off my dog she could’ve said something but for my dog sitting in the cage for over three hours and waiting his turn it’s just unacceptable. . But notice only that whoever answered the phone when I ask how much longer it will take ?…… she was very rude. And unprofessional.. so when I picked up my dog at 6:40 he just had a bath and they haven’t even started beside shaving his ears with the grooming so they never would’ve made it till 730 to finish grooming him.. Again I had to pick him up …unfinished…. That never happen before. ….because I couldn’t rearrange my dinner arrangements. I think they’re just over booking the grooming appointments and then they’re running late and behind my dog was the last dog and he was a 3 o’clock appointment. What happened to the four and 5 o’clock appointments I am questioning. ????? don’t let the dog sit in the cage for so long. If you make a 3 o’clock appointment and they can’t get my dog groomed …. give me a call.!!!! I will drop him off 30 minutes or an hour later . Communication!!!!!!!!!!! I

Nicholas

2024-01

Well organized store with friendly service staff.

Sergio Quiros

2023-07

Excellent customer service. Everyone super friendly and knowledgeable. Excellent prices. Always looking foward to go every week to pic up my feeders and any needed supplies.

Jose Ayala

2019-05

Is awesome place love how they have everything for domestic animals her and always the best prices

Shane Abner

2023-06

I love this place as it has everything that I always need or want for my pets.Their pricing is comparable with other places but I know when I go that they are always going to have what I need. The staff is friendly and the store is very clean