PetSmart

Melissa Ramos

2024-04

I made an appointment online after going in and talking with them to see if they could take my senior pet for grooming some knots she had. They recommended coming in first thing in the morning so she wouldn’t be as stressed with a lot of other animals. I had an 8:30 am appointment. Lori was 30 minutes late. The other store employees had to call her to see where she was. I thought, no big deal, it happens. They told me I wouldn’t be charged because we had to wait. And then I’m told she can’t do it and I need to go to a vet. My vet told me to go to a groomers. She said she wasn’t comfortable and at that point I wasn’t going to leave my baby with her anyway. Either hire better people or get them trained. Needless to say, I won’t be going back there and I don’t recommend them to anyone with cats.

Amanda Hester

2023-07

I bought hermit crabs YESTERDAY and found out today they’re beyond dead and had MAGGOTS. The managers Jay and Joanna were great but this is still disgusting to say the least. Do better Petsmart

Candice Grant

2024-05

Turned away my dog because they were busy and said he had heart conditions so they could not wash him. I showed up early and wasted my time and completely inconvenienced me. I would not recommend to any pet owner.

Heiddy Rios

2024-02

The grooming service in this store is terrible, they never want to attend to my pet, we have made the appointment online, we bring my dog ​​to the store and they always look for an excuse not to give us the service, we feel uncomfortable and discriminated against by the entire The staff at this store are supposed to provide a service because they are specialists in bathing and cutting pets' hair, but they do NOT choose who they serve and who they don't. The same manager told us that they couldn't accept my dog ​​because he has curly hair and they don't have time. What kind of service they offer, they should publish online or provide more information about the services they want or not to do and not waste our time. They should also publish what breeds or what type of pets they accept because apparently my dog ​​is not accepted in the store.

Andres A

2024-01

If I can give ZERO Star I would! Have done certificate to have my Pug travel and they never mentioned that they charge $1 per minute to submit a health certificate. And they keep the dog for 3 hrs to over charge out rageous fees and they don't even tell you until the end when you have to pay. I was quoted $230, and once it was time to pay the bill was $440. They did not disclose the fact they charge $1 per minute. And then not have the paper work done . Will never bring my dog there ever again. They just Rob you knowing you need the paper work done to travel.

Deborah Santiago

2021-05

Great experience at the store. I shop here regularly for all my many pets. They always have the things I need. Staff is friendly and helpful. My dogs and even my cat love to come along and visit the store, it’s a real treat for them. Don’t bother with Banfield Vets within the store

Ari

2023-05

I would like to think that PetSmart would treat all animal lives, big and small, with respect, but I am unfortunately mistaken. Every time we come here, the treatment of their fish gets worse and worse. As avid fish lovers, and I know for a fact we are not alone in that, this place has become a living nightmare that I refuse to spend another dime at. I encourage other fish enthusiasts to do the same.I've included pictures of entire tanks of dead fish and shrimp and fish huddled up at the top of the tank for air. It's apparent that the employees here could care less, since the dead ones are repeatedly left to either get caught in the filter or for the ones lucky enough to still be alive to eat at. I've never seen a place with so many dead fish and to see young koi that can live to be 50 years old dead at an inch long is atrocious.Their stock of other live creatures seem to be dwindling as well. Supposedly they have "gone to a loving home," but it's starting to feel more like when your parents tell you your hamster ran away... I'm not buying it.

Soley Rivera

2024-03

Always enjoy stopping at PetSmart to pick up treats for my Yorkie-poo. Once we're back in the car she waits and expects a treat before I start driving.

Superman Fancaster

2022-05

The supplier mills should have their licenses permanently revoked, fined $550,000, ordered to pay PETA $750,000 and be held accountable! THEY TREAT ANIMALS HORRIBLY! PLEASR AVOID THIS CHAIJ UNTIL IT DOES THE RUGHT THING AND STOP SELLING ANIMALS!!!!!!!

Gladys Denis

2023-10

Took my little Simba to pet smart they did a great job. When I went to pick him up oh my gosh he smells so good and well happy

Julienne Sanders

2023-12

Dead and dying. This store doesn't have regard for life and the manager would rather let animals die and replace them with new stock rather than keep what they have alive. Disgusting and shameful. I don't love seeing fish in cups, but most stores don't allow their conditions to get to this level of abuse.

Katia Pez

2023-09

Recently I got surgery and because of that I have been unable to do things such take care of my dog. Tomorrow was the first day back home and I really needed my dog's nails needed to be taken care of so she wouldn't break the incisions. Online Petsmart did not have the option for just a nail trim so I saw the package for a bath and brush that came with a nail trim. I decided to do that since I know I can't give her a bath either. The man told my boyfriend that he would give me a call if they had any issues with my dog. I never got a call till 2 hours later that they couldn't do anything with her nails because she couldn't sit still. That is fine but I did not expect to be charged for the whole treatment as he was unable to do the nail trimming or paw pad trim which was included in the package. The man should have called me early on if she was unable to sit through the nail trimming and I would've picked her up and canceled the service. When my boyfriend got there he also found out that they did not squeeze the anal glands as well, which was also part of the package. The man charged full price and did only half the services I paid for. Luckily, my boyfriend was able to get them to do the anal glands (after already bathing her) but they would not bring down the price even though all the services were not given. I would suggest saving your money and going somewhere else if you want to actually get what you pay for.

Zandi Ashley

2024-04

Bro I freaking love that I get dog food here. Not gonna lie the fish here make me sad but that’s ok

Griselle's Cakes

2023-05

Great place to shop for your pets and bring them along for a nice trip, my dogs loves coming in here.

Stephanie

2023-11

Went to the Banfield part of this location. The doctor was amazing. The girls at the front are very kind. Drop off and pick up was quick and easy. I would recommend it to anyone with a puppy or a pet of any age.

kitten piano

2023-10

The PetSmart at Waterford Lakes was recently a big disappointment; terrible terrible service! Needed prescription cat food(had the required RX card available), but when I asked the lingering attendant at the (just-closed) Vet counter where/how/if I could obtain the product, she rudly said only the store cashier could help me(like she had no idea, and couldn't just point me to the area?? The store cashier later pointed us to a display right beside the Vet area,lol). There were Zero(not even one) carts available, so my son had to lugg a Huge bag of litter from the back of the store. At ckout, I (very politely) asked the cashier what happened to all of their baskets. She was the rudest(& laziest) person I've probably ever encountered(shockingly worse than the Vet person!). She simply pointed to the hand basket at the side of her(like that was acceptable). Her *couldn't care less* attitude irritated me, so I (again, "painfully politely") asked why they had no baskets. She smugly grinned, saying no more than, "they're all outside". I also bought a large crate mat that was on clearance ($37.00 instead of $50.00), but when I checked my receipt in the car(Glad I did), I was charged the higher price. I had to inconveniently go back inside to have my purchase corrected(honestly, stayed very polite; it wasn't the cashier's fault if the item wasn't properly discounted in their system). Not a good trip; much worse than normal.

Sami Alagic

2024-01

Typically well stocked and organized. Friendly and attentive staff makes the shopping experience joyful and efficient.

Bill Hart

2021-05

We are taking our kittens to Catapalooza who works with PetSmart to adopt feral kittens and such, Allison and her partners are really good with helping get good homes for these kittens and we are so grateful for these people and PetSmart for being part in helping find homes for kittens, 5 🌟 for sure highly recommend!!

Maria Torres Martin

2023-09

It is rewarding to know that pet smart have the best diets for a healthy puppy. The fact that if after one invest in a product the dog won't eat, you are able to bring it back it's amazing. This is a difficult process finding a healthier diet the puppy will be happy to eat.

Shari Rogers

2024-01

We were at banfield- for 5 hours! For a bortadella vaccine! After we sat there an hour last night waiting on our appointment- we finally just left.

Z

2023-10

First time visiting. Enjoyed that it was a slow day. Walked in with my pup for some treats and was out in minutes.... with a Halloween costume also. Lol Clean, organized, plenty of parking in the plaza, and I learned they offer other services which I wasn't aware of previously (grooming, vet, etc). Will stop by again next time I'm in the area.

Nicole Luo

2024-03

Never go there, the girls that attend the dogs for grooming they always are rude and I didn’t like their attention. Don’t waist your time there.

Jay McDunne

2023-08

The store was well stocked and had a large variety. The prices are creeping up, just like everywhere else. The staff were all nice and helpful. Popular story with a nice week day crowd! Easy to find what I needed and quick, no argue, price match!

Edwin Rosario

2022-05

Went to PetSmart to the grooming department for my schaunzer and Erica is the best, highly recommend her, she does a beautiful job.

Kevin Thorner

2021-05

Petsmart is always clean, always friendly staff and offers a good range of products for your pets. This one has a Banfield pet hospital inside which has looked after my dogs needs for 10 years. My dogs not keen but then who is have shots & be prodded by strangers.🙂

Arav Tulsi

2023-08

Pretty great store over all, but the aquarium section can be a bit hit or miss. They provide quick facts about the animals, but sometimes they're wrong. Lots of dead fish too at times. Fortunately, they offer a replacement/refund for dead fish. When it comes to mammals and reptiles, there's a lot going on. The dog section is about half the store, then a third for cats, and the rest is fish, reptiles and birds.The staff are also really helpful, and before you get a fish that grows to be large, they'll ask you about your set up. Same with fish that likely won't get along.

Susie Capraro

2023-10

Brandi did an amazing job grooming our pup! Highly recommend!!

Nana Spark (The Novelty Notebook)

2021-05

I don't usually go to this PetSmart (Waterford is a hot mess), but it's the only one in my area that has the shampoo I wanted for my old boy, Hershey. Went in with my dog and the staff was really nice and helpful. One dude (I didn't catch his name), helped me with figuring out a correct harness for Hershey. And the point reward system isn't half bad either. Thx.Tip: Get there early before all the other crazy people in Waterford show up.

Good 2go

2024-01

Didn’t like at all, my dog dont even smell good after a bath this place

Ryan Griff

2020-05

Went to another store first looking for cat toys and they didn't have what we needed since they're very picky. But PetSmart had the ones they like, we have a bigger cat and they had a toy strong enough for him instead of flimsy plastic. Enjoyed looking at they variety of animals you can adopt as well including good reptile section and fish.