Petco

Ashton Marquart

2024-04

Alejandra is my mini golden doodles groomer and we absolutely adore her work! Our puppy has been seeing Alejandra since he was about 7 months old and he always comes home looking so clean and sweet! Like many golden doodles, Leo has bad anxiety and he always comes home in a good state. We know he is in good hands when he is there!

Rachel Gerong

2024-01

i am beyond LIVID with a groomer named Lauren/Lorena who was asked to do a facial trim of my shih tzu…. then was asked if possible to make her face look a bit rounder… was asked that it would cost more than a face trim, and agreed. This so called goomer didnt even bother to take off the ponytail that on her hair and she just took a scissor and snipped her hair without even trying to see if it was even or not! thank you for messing up my fur baby’s hair! and to top it off… it was only 5:20 pm and she said “i dont have time to do this right now” there were no pets bor other customer waiting! I am DISGUSTED!!! Last photo was her before photo… look at the difference… 😡😡😡😡😡😡😡😡😡😡😡😡😡😡 only difference is that she grabbed scissors and chopped of her hair…. no facial trimming was even done…

Tatyana Smith

2023-09

The staff here at the vetco are amazing. I have so much fear and anxiety when it comes to my baby’s care and they understand completely. They even took into consideration my budget for the visit. Doctor Ruben is awesome so kind and informative. I would love to say thank you because it’s hard to find professionals who can understand the anxiety one has with their pets care. This visit was Affordable and fast very pleased with the care provided ❤️

Nelson Colon

2024-03

Customer service should be a priority when a store relies on their customer in order to benefit the company. I don't recommend going to this store in the early hours when they open their doors. On March 4, 2024 I was literally customer #1 entering the doors and the lady that unlocked the doors did not greet or acknowledge me in any way even though I said "good morning!" to her. After a quick search of what I needed I went to her for her assistance, since she was the only employee visible, showed her my phone that had a picture of the item I was looking for and I was not sure where to look for. Her reply was as good as her reply to the good morning I gave her... "that is in the back of the store", she turned around and back to cash register where there was absolutely nobody there to attend. Luckily, after 5 minutes looking around, someone else walked by and helped me but unfortunately the product was not available. On my way out the rude employee at the cash register was busy in her phone social media app and you guessed it not a "thank you for shopping with us!" or anything in that nature. She looked miserable like she was forced to be there. I only go to this store when the food or medication for my dog I can't find it anywhere and constantly I am reminded on why I don't there as primary due to rude employees.

Angel Quintas

2023-10

The groomer (I believe their name is Lauren or Laura) did such a good job with my dog! I always love coming here for the groomers, and for the team over at Vetco! Petco always takes care of whatever needs I have related to my pup 💛

Barbara Carbonell

2024-05

Extremely disappointed I made an appointment online and I come the next day and they want to tell me then that they had to reschedule my appointment and they called me and tried to leave a voicemail but my voicemail was full. My thing is please call more than one time to make an effort that way I don’t have to waste 30 minutes of a drive to come over here to then be told I can’t be seen and to have completely no disregard for my time, the lady didn’t show any empathy and concerns for my time spent in my drive. I would’ve felt a little bit better if she would’ve at least acted like she cared. Then she wanted to reschedule me , I don’t think so …. I’ll take my dog elsewhere!!!!!(IT WAS NOT A GROOMING APPOINTMENT!! IT WAS A VET VISIT)

Sharon Perkins

2023-05

Great selection of fish and tanks were clean (see videos). No dead fish. Lots of products in stock now.I just wish they did cat adoptions.

라나스트레치 Stretch By Lana

2023-05

It was very clean and convenient to shopping. All the staff are nice as well.There is many store near by this location.Epic movie theater, Home goods, Ross and others.

ysmeira nina

2024-03

Ive been bringing my dog to this particular Petco for a while for grooming. Ive always make them aware that my dog has collapsing trachea, it is a condition that most small dogs have. I have never had service denied before and all of a sudden this store decides to terminate grooming services because of the situation. The groomer was very rude and condescending over the phone while telling that I am not allowed at that store for those reason. People really need to be trained on being compassionate cause this lady didnt have an ounce of it.

Jeff Schaap

2024-03

Been in here several times with my daughter. The store seems well stocked but understaffed most of the time. The staff that are there are less than chipper. Always seem a little put out when you ask for help. Needs improvement in that area.

Vince

2024-02

Trash human beings in this place. My dog was reported missing and the people who found him called them to let them know they had my dog 45 times and they did nothing and offered no solution. never let me know someone had my pup and they are the information listed on his tag. If you love your furry friend don’t take him to the junk of a place.

I.P SCFL

2024-05

I arrived at 9 or clock I wanted to buy a can of food for my dog ​​and the boy who was at the entrance took me out because I couldn't come in since it was 9 o'clock, what a lack of humanity I told him that it was an emergency that wouldn't last 3 minutes and It didn't let me, I've been at Petco since 2017 and I'm going to cancel my subscription, they don't have customer service.😞

Erin Michelle

2023-05

We Didn’t get the services we paid for ($150 for groom). If we did get them, they were extremely low quality. Will never bring a pet here again. Called to complain, no solution and I have been waiting over 10 hours (business hours) for a call back. Extremely unprofessional and overpriced for the quality of work. Extremely disappointed. Would not recommend Petco to anyone. I paid extra for defurment, here is a photo… this is after petting him one time down the back.Woof Gang Bakery is recommended, professional, great prices, faster service and actually does the job correct.

Katrina Marie

2024-01

Clean environment, showed love and respect for my pet. Kept me up to date with what was going on and with results and tests being administered. Very expensive. Will likely not come back due to cost.

Steven Golab

2018-05

The staff at this location are exceptional. Store is kept clean and do offer a wide variety of products.I would say the pricing at this location is rather higher than average. Not sure why, but that is a major drawback.Location is convenient and has plenty of parking. They do also offer pet grooming here as they do at most locations.

Irving Vierma

2024-01

Fish tanks are not well ventilated and many fish are dead, roaming on the bottom of the tanks or trapped on water filters, dead.Not a nice way to treat your fish. Someone should be on top of these tanks and keep them properly ventilated and cared.I couldn't post a picture because it's grusome and awful doing that. Go ahead and make your team members do something about it.Please guys, if you are not going to take care of those creatures, don't fill those tanks to let them die. Leave those tanks empty.On my walk-through I counted more than 20 dead fish among goldfish and silver ones, Goodies and others.It's disgusting.

Karen Nieles

2023-11

Took our 2 kittens for the first time. Everybody was awesome and so understanding.

Lyn M

2023-11

This place was very close to our hotel. We arrived in Orlando with some kibble for my puppy but she usually eats raw food so we went looking for some.The store did not have any raw food. It had some 'gently cooked' food. We opted for that.Stella really enjoyed it and we went back for more another day.We were also looking for a water bowl that could be attached to her kennel. Alas, they did not have any.The employess at the store were friendly and helpful.

Señorita Jo

2024-03

If you have a Bully and need a bath service, your better off going to PetSmart. Their groomers pay zero attention to who comes and goes even when you schedule an appointment and come up with lies to not service bigger breed dogs

Akira Sora

2020-05

1 star for svs * 5 stars b/c its Petco= 3 star rating. All Petco’s are not the same. I’ve come across this a few times shopping at Petco’s across the country. Some stores will not match their online price, even though Petco has a price match guarantee. The return policy is different as well. If you have your pals reward number they can look it up and view past purchases. Make sure you save your receipt, screenshot it if necessary to prove your purchase. Also before purchasing, ask about how your return will be handled. Not my favorite Petco in Central Florida.The store is well stocked and there’s plenty of parking with easy access to the store.

Sadira Harper

2023-05

I arrived on time to drop my dog off. I am a new dog mom. Alejandro a new employee to this location was extremely rude and condescending. I did not feel comfortable leaving my dog with him. The manager basically didn’t see much wrong with him telling me “Google is a great place to look up things regarding a dog”. All I did was ask about trimming my dogs nails and he gave me so much attitude. He didn’t want to let me speak. I had to cut him off and ask him to listen to me. I won’t be going back to this location until he’s gone. I have been a great customer but letting another groomer that’s no longer there cut my dogs hair SUPERRR short when all I asked for was a trim. Get it together PETCO. For the love of animals. Hire compassionate employees.

yousuf saeed

2023-10

My experience at Petco on Eagle Drive was quite diverse. The store impressively boasts a wide selection of pet essentials, encompassing an array of pet foods, litters, toys, and more. What stood out to me the most was the assortment of brands available, accommodating a range of budgets and preferences.Browsing through the aisles, it was evident that they take pride in offering options for every pet owner, whether you're seeking premium products or more budget-friendly alternatives. The sheer variety of brands and price points was refreshing, ensuring that every pet's needs could be met.However, it's worth noting that there's room for improvement, particularly in the low-cost cat food and wet food section. While they do offer some options, I found that these categories could benefit from a wider selection and more competitive pricing. It would be great to see more affordable choices for those looking to provide the best care for their feline companions without breaking the bank.In conclusion, Petco on Eagle Drive impresses with its extensive selection and variety of pet supplies, making it a go-to destination for pet owners. With a little more attention to affordability in certain areas, it could become an even more inclusive and appealing pet store.

Mariam Hassan

2023-07

okay store. i visited earlier july and there was a lot of dead fish in every tank i looked in. the store was really dead including the employees. not the best petco i’ve been to.

Mel Viz

2023-08

I ordered it online for pick up. He came home to give the pill to the dog and it was already open and only six pills came when there are seven.

Hildyn E

2023-10

It's a nice place. Have all the cool animals my son loves, varieties of fish, birds, reptiles, and everything that they need, like food, toys , and costumes. We didn't see the whole place but the store looked amazing and the workers were so knowledgeable and professional 👌🏽

marcos mercado

2023-05

Clean and friendly store. Associates where very helpful. A store that I recommend. Dale was very helpful and friendly.

Kathiana Pagan

2024-01

Wanted to get some fish. Waited for help for like 20 min and nobody came.. walked the store to get help. There was no one around.

Lizette Torres

2024-05

Alejandra did a perfect cut and grooming to Charlie.

Glen Bachman

2024-04

I have had a small issue with employees being rude. I'm going to say they were just having a bad day

Sully Tito

2024-02

I enjoy going there. People are always very friendly and helpful.