Petco

Emanuel Mint

2024-01

Bro idk who was the person that helped but that man deserves a RAISE!!! i’ve recently found this kitten, and i could not get this baby to eat, tried just about EVERYTHING. this baby also had fleas, and once again could not get rid of them, but thanks to this god sent man he pointed me to this kitten food, and this flea shampoo and medicine. and HE ATE IT AND HAS NO MORE FLEAS. bro is doing gods work and deserve the world

FF FO

2024-05

Leaving this review for Mistreatment of my friend who is physically disabled since birth, brought her service animal into a scheduled appointment and was denied the service by the two individuals that were clearly overwhelmed and too lazy to manage an 8 pound Chihuahua for a schedule service date. I’m completely appalled that franchise businesses such as Petco do not have any policies in place to protect individuals that have special needs for their service animals to have assistance. It makes me so pissed off that although the service was just a trim, she was denied and publicly embarrassed in the lobby. The representative put her hands on the Chihuahua and pushed her back, knowing that, she was not to the dog. I’m extremely disappointed and will not be taking my business here after they treated my friend in such way.

Mildred Klock

2024-04

I had a great experience until it came to receiving the order! First, did not receive until 2 days past expected delivery. Second, when I received the package it was totally destroyed. The box it came in was crushed and ripped open and all but 7 cans of the 24 can order was dented. I will be returning them to the store for a full refund, but seriously doubt I will be purchasing from Petco again! It is not worth saving a few dollars to receive the product in this condition!

Robin Reynolds

2024-04

I’ve been getting dog food delivered for a while now and I earned a free bag of dog food, I couldn’t figure out how to get it. I went into the store and I had all great help! They came to the register with my free bag. I’m a very pleased with the workers at the store and the delivery.

Matthew Henderson

2023-11

My wife and I enjoyed looking around at the different animals. The employees were friendly as well.

W.Bruce Bartholow

2024-05

Quick any easy shopping trip to get cat food. Employees were friendly and helpful. I will ship there again.

Theodore Ward

2024-05

Awesome staff at this petco and super friendly. I go here almost every other week to get dog stuff and fish stuff and they have what I need almost every time.

G Z

2024-01

I went to pick up an order placed online and, although there was only one person at the register, I was quickly taken care of. The store is centrally located and even if not the largest one in Orlando it still had the items I wanted to purchase in stock (vs the closer one to me at Millenia). Also, it took them less than an hour to send me an alert that my order was ready for pick up. Very efficient overall.

YINETTE LANPOL

2024-02

Today was a special day, walked in to just get cat food with my daughter and ended adopting a new child pet, a beautiful Black Moor Goldfish that we named "Coco". Love at first sight 😍. I am very thankful for "Josh" at Petco who provided exceptional service, answered all my questions, gave me step by step instructions to setup my new 10 gallon tank, educated me on how to take care my tank and fish. Also, helped me select the right shampoo for my dog "Kiwi" and essentials for "Coco". He defenetly when the extra mile to make sure I had everything for my pets. He is very knowledgeable in his field and attentive to everyone who came around. Thank you Josh.

Jayamala Naidu

2024-03

They always have my fresh pet dog food ready on the day I ordered it. My only issue with the process is they seldom send me the notification that it is ready for me to pick up. To overcome it I always call it them to make sure it is ready.

Carmen H

2023-05

Stephanie was excellent and my new furbaby loved her. Stormy had her first groomer service today and Stephanie said she was the best puppy she ever groomed! She did a great job on my baby and she looks amazing. Thanks for hiring Stephanie. Thanks for telling me about the Petco app and discounts! I've been coming here for years with my other dogs and NO one told me. Carmen and Stormy

Laura Ashley Ross

2023-08

They have ball pythons on aspen bedding with 40% humidity. I have brought this up to the staff and management and they don’t care and won’t change it.DO NOT SHOP HERE AND SUPOORT THIS ESTABLISHMENT, they are known to throw animals in the dumpster too.

Megan Fletcher

2024-01

I'm new to aquariums and didn’t know where to start. Everything I read or watched seemed conflicting. We went to a local fish store to get supplies to get started as well as clarity/advice and they weren’t all that helpful. We happened to be in Petco a few days later grabbing things for our dog and decided to browse their aquarium section. Nestor was in the area helping another customer and ended up giving us more and better advice and direction than we’d gotten anywhere else. We’ve gone back to him to get our fish now that our tank is cycled and we will continue to shop at Petco as long as he’s there and in charge. It’s clear he's passionate and knowledgeable about the hobby and that the fish are well cared for.

Lily Plaza

2024-05

PLEASE DO NOT BRING YOUR DOG TO MICHELLE!!!!I took my dog to get service and while I was waiting she was doing a Yorkie's haircut and it was sad how she had no patience for that poor puppy. It broke my heart!

Al Utkinson

2022-05

Nice, clean, big pet store with a lot of goods for pets and different pets right in the store. But as usually not cats or dogs for sale. It is strange... a lot of goods for dogs and cats but not in one store is salinv this creatures. What is in America? Where you can buy this pets if it is not in the store?

Chris Byrn

2023-11

Nice people here! Always greet my dog by name, helpful service, they know their stuff. Only complaint would be the prices are a bit high, but that's common of big chain pet stores.

Ian Thomas

2023-11

Starr made friends with rats and chose some treats. Nice staff

Emilee Cespedes

2024-01

First - i’d like to highlight Emily, who groomed my dog was amazing and she treated who with care and put her at ease despite how anxious this can be for most pets. She’s fantastic and had she worked at another location, I would see her again.This review is for who ever works the front desk and the manager who helped me that day.It’s pretty misleading to be quoted a price online and not be what you pay when you leave (or even noted that there may be additional charges at checkout) when I dropped off my dog, the receptionist simply asked me for my vaccines and to sign for emergencies. No one explained to me what additional charges there would be if they needed to brush her for a few more minutes.She was not matted or had extremely long hair. I believe every guest should know what they are paying for and be informed when an additional charge will be applied or at least call if there needs to be one.When I brought this up to the manager she had a terrible attitude and obviously did not want to assist me with emphasizing that it’s what I signed for (which no one mentioned the additional charge I was assuming it’s what I booked!) and stating with a rude look that she’s going to do it this one time.She did not empathize with me, apologized that it wasn’t explained and when I even mentioned if they could assist she immediately shut me down until I went back and forth about it (completely showed no compassion and btw this was my FIRST time grooming with Petco so how am I supposed to know any of this or how it works) I am a manager myself and sometimes all a customer would like is for someone to listen, provide respectful feedback and be treated with respect. Not feel like you are nagging for a discount (which I could care less, it was simply the fact that they could add charges without disclosing any of it to you).With that being said, I will not be going to this location anymore. PetSmart charges alot less or support your local groomers who actually need it!

Kristine Comstock

2024-02

Made an appt for a rabies vaccine for a dog I just acquired then an appt for her to get a grooming service the next day. When I spoke to the person in the grooming salon she told me that it has to be 24 hours after the rabies vaccine to go to the groomer and since it was only like 20 hours she said it could not be done that day. Ok fine but she way she handled it was so crappy. She was so quick to cancel it. Didn't offer an appt another day or anything. When I said I would just go somewhere she sounded so happy to cancel the appt, get me off the phone and not reschedule. It was so obvious that she wants as little business as possible and couldn't care less about animals. I made an appt at Persmart for the same service for HALF THE PRICE. they do require 48 hours but that is fine. So they got my business instead of this place. That's what happens when you hire children. You lose business and get nasty reviews like this one.

Darcy Ennis

2023-12

Susan at the Lee Vista location and Nikki at the altamont location always go above and beyond the groomers are amazing. I have a blue standard poodle and people stop me on the street all the time to ask me if he's a show dog and where he gets groomed. You should be using my dog as your spokes model for Petco grooming.

Douglas Oliver (dougabomb)

2021-05

With everything happening with the cauvet 19 we elected to utilize the curbside pick up in it was pretty officiant. Matt was the guy that brought everything to our car in was very respectful of our dogs in the back. I would recommend using this service if you find yourself in a similar need.

Vivian

2023-12

Probably one of the best pet store experiences I have ever had. The staff was above and beyond in helping my coworker and I obtain our class pets for our classrooms. They were extremely helpful and accommodating at every step of the way!

Krissia Guerrero

2023-11

Closest location to us, ordered some food online and we decided to head there since we were in the area.Staff were very nice and allowed us to grab food even though we were there before it was ready! Very friendly and professional, they loved our big boy boogie! :)Would definitely come back !

Emmie Olivecrona

2024-03

This location has the best staff! Always super friendly & very helpful!

Connie Bernhardt

2024-02

It's clean and smells nice. The people are pleasant and helpful..and they carry my girls favorite food 😉

Akira Sora

2020-05

Great Petco store. The staff here are friendly and helpful. The store is organized and well stocked. Plenty of parking and easy access to the store.

mimi p. saunders

2024-02

The prices for cat food are more reasonable. Also, love the variety, toys, snacks and the kindness of the employees.

Monique Maestrelli

2023-11

The best place with the best prices and products

Anne Reed

2023-10

The entire staff here is so kind and helpful. You can tell they are all animal people. Special shout out to Bailey, who is always so kind to our boy, and Katie, who has had so much patience with introducing our rescue to grooming.

Goldie Locks

2023-10

Girl at front was amazing with 5ft long hair very helpful