Pet Supermarket

Richard Park

2024-02

NEVER BUY A REPTILE FROM HERE. One of the reptiles i saw from this store has terrible hubandry. The employees dont know any thing about reptiles here and need to do some reserach of them because it just looks bad that they dont know anything about some of the pets in this store. By the looks of it the chameleon won't last very long and has probably has an respiratory infection because the employees over spray the tanks with all the reptiles. One of the employees that was on the register today didn't even greet me when I came in like they are suppose to. I have been to many Pet Supermarket stores and this has probably been by far the worst ones Ive been to.

Dan Sasse

2023-12

Nice looking store. Self-serve dog wash looks particularly nice. Unfortunately, I wasn't able to buy anything as the store's computers were down. The two staff onsite were excellent and professional and should be commended. All of their support personnel and bosses should get sacked for leaving a brand new store without support at 445pm on a Monday. Disgraceful how these folks were getting dumped to voicemail. Do better.

DJ

2024-05

Place is great!! Was there for a decent amount of time and the super friendly staff helped give me great tips on how to care for select fish & which ones would work best with eachother. Definitely coming back!

Kalawattie

2024-02

I came in looking for fish for my son after going to different pet stores in the Orlando area. Me and my son both came in and a young lady who's name started with L greeted us as we walked in and asked us if we needed help. My son being all excited said yes I'm buying a fish today and she smiled and pointed us to the location of their fish. As we got to the fish tanks she approached us and asked my son if he ever had a fish before and went into details on fish care, the type of tanks we'd need, the sort of fish that would be suitable for a young child as a first pet and all the chemicals needed in order to start a new tank.I was really nice of this young lady to spend 20 minutes with us educating both me and my son on fish and how to go about caring for a fish in general. We ended up walking out with a 10 gallon tank, a few guppies, chemicals to start a new system and a happy child. All I care about is to make my son happy and seeing the joy and excitement on his face. After going to different pet stores to no avail it was so refreshing to see that coming here was the best decision I could've made.This young lady went above and beyond and I appreciate you so much L (not going to give out her full name) . Thank you for all the advice and recommendations and for answering all of our questions. We WILL definitely be back for more fish in the future.

Crystal Ortiz

2024-03

Overall, my experience at this store was tainted by the unprofessional behavior of the assistant store manager, Karla. Not only did she speak poorly about her own staff in front of customers, but she also displayed poor hygiene by handling a rat and then immediately assisting me without washing her hands. I was appalled by her lack of respect for her employees and basic cleanliness standards. I will not be returning to this store due to the unpleasant atmosphere created by Karla.

Hector Font

2024-02

Even though the store looks nice. Did not receive a great when I arrived even though the employees were at the register chitchating.Had to ask for some help with the fish. The girl treated me like she did not whant to be there and was more focuss un her phone whatch. She looked like she did not know what she was doing. She did not labled the fish correctly, she just gave an excuse " thats how the fish came in". Sword tails are not danio. In my opinion they need to train them and learn what costumer service is.

Alexandra Fletcher

2023-12

Super friendly staff. This store is really convenient and has almost everything I need and usually struggle to find. Usually I’m left to Amazon for random things, but not anymore! Glad they’re here.Many great perks. I’m not sure if they do this or not, but I do hope they allow requests for items to be brought in. Excited to see what’s ahead for them! :)Sad to see someone (Dan) bash their store over technical difficulties within their first few days. Happens to lots of stores, especially new ones getting the kinks out.

Rina Dadon

2024-03

Had a super great experience today with James! My fiancé and I are so happy about all the information we learned today about fish and how to maintain them and the tank properly.

Will Holman

2024-03

James I my guy! I mean almost everyone there is amazing but James always knows what I need and has completely changed those fish tanks into something amazing! Always an amazing help too! Thank mate!

Anna Shakhnovsky

2024-01

Nice store with decent selection but my friend and I were completely lied to by one of their employees and ended up wasting our money. Don’t trust what the employees say. Very disappointed.

Adriana Reyes

2024-01

Store is always well organized, clean, and staff is willing to help as much as they can. They have the best cat food, litter, and toys.

Sean Brody

2024-04

Place is super clean. And the staff is knowledgeable and very helpful. My new pet spot for sure

Barbara Hoye

2024-01

The one location nearest to me has the BEST self dog wash. I wish they sold my dogs specialty dog food and could do nail trims

VivaLaRobo

2024-02

Great pet shop, tons of options, clean and very well organized. Staff are very helpful and friendly.

Brandon Langley

2023-12

Closed early for some reason, I think the staff decided to go home early. And yes I can see them in the store as they just closed it

Tristan M

2023-12

Great shopping experience and addition to the neighborhood. Staff are fantastic and helped me find what I needed

Brandi Scott

2024-03

Third attempt trying to shop here. There’s never any help in this store but always 4+ employees… makes no sense.

Luciana Motta

2023-12

Love it! Got everything we needed for our fur babies!

Darío Suarez

2024-04

Soy cliente frecuente de esta tienda como es posible que tenga comida vencida desde Enero ahí les dejo las fotos para que vean y si tiene duda les dejo también la factura que las compre hoy fui a poner el reclamo y la solución que me dieron fue devolverme el valor que costó la comida para perro mi perra se enfermó y gasté 200 dólares me parece injusto que el Manager me dijo que esa la solución que me iba a dar solo darle 20 dólares aún tiene a la venta la comida vencida ahí señores tenga cuidado su perro puede morir mi perra está muy enferma por culpa de esa comida que compré ahí está a punta de la vida y la muerte ahí están las pruebas que no estoy mintiendo

Juan Ortega

2024-04

En este lugar me vendieron el alimento para mi perrita vencido desde el mes de Enero mi perra se enfermó fui y la solución de ellos era devolver el dinero sin hacerse responsable por los daños soloLes digo que vean bien lo que van a comprar allí ya que no es confiableIn this place they sold me the food for my dog expired since January my dog got sick I went and the solution of them was to return the money without being responsible for the damage onlyI tell them to see well what they are going to buy there since it is not reliable.