Pet Supermarket

Rose A Ramirez

2024-04

I was looking for some over the counter meds, but not much to choose from

Sarah Webster

2024-03

Everytime I come in, something has changed... Staff, prices, price change rules, rewards I was told would be valid next visit, ect... I'm aware company policy changes, but the most frustrating to me is the open sign & doors being locked before posted times.Staff said they turned off the open sign because the were closing in 15 min.

sal l

2024-03

It was a very nice place the staff was very courteous and friendly they said hello I picked up my dog's food a couple of times and some treats and they were very cordial and kind and pleasant to be around it was a very nice atmosphere

Steven C

2024-04

Love this store. Everybody is always smiling, very attentive, and very welcoming. Great place to go and buy things for your baby mascot

Tiffany Dawson

2024-01

They always have our specific dog food in stock and help me get it to my car every time! The bag is too heavy for me to lift so I always appreciate it!

Stephanie Alicia

2024-02

On every occasion that I have purchased fish from them, they have been diseased and wreaked havoc on my established fish tanks. Months ago the fish I received ended up having TB. The most recent fish I purchased ended up introducing white spot disease and wiped out my entire fish tank despite trying to treat it.

J.D. Wilson

2019-05

Awesome store with amazing people! I was just browsing around, when this lonely kitten looked me in the eye and told me that he was gonna be mine. The salespeople were so nice and helpful, helping me get all of the right stuff, plenty of info, and some great deals on cat stuff for a first time owner! 11/10 would adopt from here again. Plus, they have a pretty nice rewards program.

mayorarrex mayorarrex

2023-10

This location has a horrible manager that isn’t afraid to tell you her inappropriate, biased, and judgmental opinion of you on a whim, yet she still somehow keeps her job. Corporate customer service could care less about what transpires and will tell you so. Avoid this company like the plague and get them shut down. There are other, more reputable places with much better service to get your fur family member’s needs.

christopher marinosci

2024-04

They have a variety of foods and products for your pets needs.

David Hood

2023-05

Went in for flea medication for our rabbit and walked out with a 10 year old cat. Very helpful and friendly staff. The animals are well groomed and in good condition. Store is clean and inviting.

Cynthia Ruiz

2023-05

It was beautiful lit and clean. Two different associates asked if I needed any help or had any questions. They were not overbearing at all. They asked with a smile, told us their name and walked away when we thanked them but said no. No dead fish in the tanks, their cats that were there for adoption looked relaxed and happy (which is hard when you live in a cage).

Guillermo Pinzon

2023-05

Me and my daughter were looking to get fish and got advice from employees at another store, all of the fish we got died and we came to this store for advice. Just to find out we had previously been given wrong information. An employee by the name Nova helped us by providing us with how to properly care for our fish. We got 3 bettas and they are thriving! Thank you Nova for truly caring about your customers. ————Today we went back to the store and both Ashley and Nova provided excellent customer service and continues to teach us about keeping my fish safe.

Miranda Martinez

2020-05

Our favorite petsupermarket location to visit for all her necessities! Super friendly and helpful staff which makes shopping with a wild puppy not so stressful.

Patty Stovall-Cowart

2023-05

The young lady who helped us pick out our fish was awesome, professional and very positive. She' d look up on Google to answer our questions right then! She was new and had pink, orange and brown hair. Sorry I didn't get her name. Just wanted everyone to know she was super!

Tamika Marshall

2024-01

Easy to find what I need.friendly and helpfully staff.

Quinn FlowerLover

2022-05

They should seriously consider hiring an adult at this location that has at least a few brain cells. The young incompetent young man there with serious attitude could care less about his job or helping the customers. Not to mention has no clue how to even run a cash register. No attention to detail and then you have to argue with them about their own mistakes (that should not have even happened in the first place). As a customer that has frequented this store for several years since moving near by. I can say that I will gladly take my business elsewhere. Hopefully they can find some staff that actually knows how to scan a coupon and can actually address customer needs in an appropriate manner without automatically having an attitude about it. And how do you run a store on a busy weekend day with no manager present???? Not even sure how that could have happened??? Very unprofessional.

Demetri Digital

2023-07

Delma was helpful, she took the time to help me find which one would be determined best for my dog's diet.

Sierra Vickers

2020-05

Today my husband and I went into this location looking for a fairly large container for our cats dry food. The staff was exceptionally kind and helpful, and after getting to the register, my coupon wasn’t working. Turns out it was expired but Cody, the manager was so kind, he honored the coupon!! I’m so grateful for his willingness to help us out, and even though it was like 2$ that we saved, because of that 2$ this location has gained my business for life! Thanks Cody, for making our experience a great one.

Neha Moon

2021-05

I went in today to have my water tested for my new fish tank, and was very pleasantly surprised. Brandy was extremely helpful and knowledgeable about the fish and made my decision very easy. Super friendly and I'm glad she helped me today!

Eleazar A. Rodriguez

2020-05

My go to place to get my fish. This place has a good selection. Crystal is awesome. She is very knowledgeable about fish and will give you the advice you need to set up a successful community. This store is open every day and has ample parking space. Very convenient.

Jennifer Montgomery

2018-05

The place is okay but they don't offer much help. I had to wait in line for over 10 minutes and all I was buying was a can of pumpkin for my dog. I understand there was a customer in front of me but she literally bought half the store and started having a full blown conversation with the cashier, the cashier should have just rung me up so that I could leave but instead I had to wait like 10 minutes just to hear them talk.

Top Reviewer

2022-05

Store manager couldn’t process a return correctly. Seems like someone needs to train employees, starting from the top.Never had any employee from any pet supermarket location (at various different locations throughout the state that I shop at, and I can say with confidence I’ve been to almost all in the central Florida area) tell me that they need to call to verify a transaction when they computer literally shows the transaction and the date (I had just bought the food earlier today) I’m a frequent at pet supermarket and I have to go through the return process often because my cats are picky.Actually to be specific, I had retuned two bowls at the Kissimmee location THIS MORNING that I bought at the east Colonial location, where and I didn’t run into this issueI hate when employees think that this is a customer’s first rodeo.

Johan Colon-Sanchez

2019-05

I like this location because it's close by and when I'm attended, the staff is very friendly and sociable. On several occasions though, they seem understaffed and very busy, often leaving the register unattended or being hard to find when you need help. But otherwise, for a small store, they have a good inventory.

Kyle K

2021-05

Love this store, great staff and great selection of supplies. Highly recommended for all your pet needs. Adopted my 2 cats from here and all the staff were happy to help me through the process and make sure I went home prepared with everything I needed. Shoutout to Brandon! He was extremely helpful with everything and his customer service is superb.

Adventure mom of 5

2017-05

Its clean. The feeder crickets are normally large which is awesome. The staff is nice but don't go out of their way to crack a smile or see if they can help you. You pretty much need to approach them. They could use some customer service training and it would be a better place. A few times there were people at the counter talking to the employees which from there conversation you can tell were other employees off duty, which I don't mind except when you have customers greet them and offer to help them. Stop talking to your friends when a customer comes in or approaches you!

Jodi Brock

2019-05

The staff at this location was really helpful. More than just greeting you at the door, he walked over and helped me select the perfect product to stop my dog from her nervous chewing of her fur. I was really impressed with the customer service. This isn't a huge store but I've always been able to find what I need here.

Nicole West

2017-05

I shop regularly at this pet store and every time I go in I always end up dealing with the same cashier, her name is Sarah. Every time I see she is working I try to come back another day. She smells like cigarettes and like she hasn't showered in a month. I ask her questions and she tries shoving wellness down my throat instead of asking me questions first. I have officially given up on this store. Maybe when she is gone I'll come back. All the managers have been great so it's such a shame to have to go to petsmart. Also, I forgot to mention that there has been many times that she has given me an attitude when asking for crickets or fish, she always tries to pawn it off on other people which is very rude, she's very short with other customers too which I have noticed time and time again. How the heck does this girl still have a job? I do plan on calling their corporate office as well because I am sick of the arrogance from this child. Maybe the managers should talk to her about customer service AND hygiene.

Heather Anderson

2019-05

I was tired after work when my husband called and asked me to pick up our dog’s food-and that’s the BIG bag! Thank goodness for Mike Cox at this store. The one bag of our dog’s food was under others and he grabbed it up for me, rang it up at the cash register, and carried it to my car without me even asking. This is not the first fabulous experience at this store with their staff: after $1000 bill at the vet where they advised me on buying another food that did not make sense for my Alpha Prey diet dog, I received thoughtful and educated advice for a food that made more sense; and yes that’s the BIG bag of grain free! I truly believe they have helped keep my 15 year old dog with sensitive stomach and skin healthy, looking, and acting like a younger dog since they opened. So grateful to have them!

Sheila Munday

2023-05

Friendly clerks and great location but I only go here in a crunch like my dog lost her ball. Otherwise, online is cheaper.

Chris Chiles

2017-05

this pet store has the worst customer service. I went in today to buy fish, I asked them to help me with the fish, we got to the fish and i told him i wanted minnow feeder fish for my turtle. He said that they just got there shipment and its in one of these boxes " he shows me a stack of 5 or 6, i said okay i will wait. and then he goes to the register, i figured he was getting something to help him find which box they were in, So i take my daughter to look at the animals, and he is at the cash register checking someone out!! Now i understand if he was the only one there but there was another woman checking people out on the other register. Wow!!! I will NEVER go there again and i suggest u find someplace else to go.