Pet Paradise Orlando

Abigail Balthazar

2024-05

Took our dog here for day camp. We don't normally do that but we both had to work and needed to get her out of the house. IT WAS WONDERFUL. She was so happy when we picked her up. The staff was courteous and took great care of her.

Alejandro Diaz

2023-12

Katrina and all the Pet Paradise staffs are amazing! It’s incredible to see the attention they provide to the dogs and the owners. Truly proving a five star experience to your 4 legged friend.

Ethan LaM

2024-04

I count out the medicine I bring to pet paradise. When I brought my dog home, I noticed there was some medicine left. After counting, I realized my dog did not receive ANY of his medicine during his visit. He takes medicine for allergies. Without his medicine, my dog must have been miserable for most of his stay. He now has several wounds where he scratched himself for relief, and I fear they may be infected. Now I will need to take time off of work to take him to the vet. I don't ever intend to bring my dog back.

Stefani Gimenez

2024-01

When we travel we leave our furbaby here. The staff is nice and attentive to our pups needs.Our pup is tiny and sensitive to other dogs, this location offers private play (huge plus); which allows her to have human interaction and not be left for hours instead.Additionally, something that I like about this place is that it smells good when you walk in the place. They are very particular about cleanliness and value keeping our pets safe.We will continue to utilize this establishment when we leave for our of town. Highly recommend!

Jennifer K. Garcia E.

2024-04

I have been taking my dog ​​to this place for more than 1 year, and I always wanted to trust that they treated her well. but this particular time my experience was terrible. They called me to tell me that she wasn't eating, that she was dehydrated, had diarrhea and had no spirits, even though I sent her her food, I don't know if they will give her any other food or anything. They were unable to give her water or anything to hydrate her, they waited for me to arrive. Then when I arrived they had a very strange attitude, they didn't show their face to me. I felt very bad and disappointed, I won't take it to this place anymore and I advise you NOT to take them to this location. I DON'T TRUST THEM ANYMORE

Steven Sossei

2024-01

Maggie was in daycare for 2 days while we went into the park. Maggie had a great time. The staff are excellent. She was a tired pup at the end of her days. That was great. I highly recommend Pets Paradise.

Carolina Gregory

2023-09

I wanted to love this place, I REALLY did. The manager Lauren helped me so much but unfortunately 1 out of the 6 nights my dogs stayed they were left out to sleep in patio and were forgotten to be brought back in. I reserved a VIP suit to be able to see them while on my cruise and I felt so hopeless with no emergency line to call. My dog also came home with a swollen ball shape on his throat that I still don’t have answers too.

ClaireL

2024-02

Booking agent sold me 4 hours a day of play time and reality was my Mona got 2 brief potty breaks in first 18 hours and they would not have told me this was the plan unless I had called to check in and see how she was doing. Dark and small cage and no play time due to "staffing shoetages" yet the booking agent will happily sell you a bill of goods. I had to cancel a trip, go pick her up and move her, then re-book. No refunds and no apologies. Go to Lake Nona or Lake Buena Vista and avoid this location at all costs.

Dylan Rhoades

2024-01

Meet the fam day was an unbeatable offer. Perfect option for spending the day at Disney. The staff was kind and patient. Only thing that could have been improved was more activity on the play area cameras. Overall a great experience and the dog came back tired and happy.

Izabella Ritz

2023-12

We initially liked the place, but the check-in in the morning took a long time, because no one was at the front desk, and we had to search for the Lady inside of the building.When we picked up the dogs they wanted to go to the bathroom pretty bad, we don't know when they have been walked. Feels like 5-6 hours at least.Also, both of the dogs were extremely anxious. We never had these issues with the Winter Garden location.

Verònica Lecompte

2023-12

Please I beg anyone reading this message DO NOT LEAVE your pets here please! If you deeply love them don’t leave them in this place. I know Christmas is coming up and you might need a place to leave your pet but Listen to me! THIS IS THE MOST HORRIBLE PLACE ON EARTH. Did you know that they close at 8pm, turn off the lights and there is no one left to take care of your pets ?. This is how my precious dog passed away just 3 days ago! My heart is broken

Ricardo Laporte

2021-05

Boarded my 2 pups last minute for 4 days. Great 1st experience. My dogs had individual play times apart from rest if group so it was hard to catch them on the webcams, besides that no complaints. Friendly staff

Ben Kleiman

2023-12

0 stars if it was allowed. Pet Paradise Orlando Airport turned my reservation away when I had a flight to board for Thanksgiving. A worker tried to get the manager to see if any accommodations could be made because my dog is in heat but he/she couldn’t even come out to discuss. This was my family vacation planned for months. I am now unable to go. If you’re paying an outrageous amount of money for non compatible dogs where they are isolated you should not have to comb through the website to find out they will turn the pre paid reservation away. Horrible experience, horrible customer service. Stay away.

carrie cruz

2024-02

Very nice and they noticed that we were buying food for a ferrit. Then proceeded to tell us that there's a free ferrit that is free due to a fractured back leg if we were interested because no one is coming to get her. The point is they are ve friendly and actually love animals. ❤️

maria colache

2023-12

I got a free day for day care tried it, the place smells like poop and piss when you walk in as if they aren’t thoroughly cleaning. Also my dog is partially white and he walked out yellow like he sat in piss all day. I never went back and never will. Says a lot since my boy has always gone to central bark on young pine and their facility doesn’t smell, and they also have pools and my pup never once came home yellow after going in their pool so what the heck it’s going on here??? If i could give 0 stars i would.

enes karaaslan

2023-08

If you are traveling, it’s really convenient to drop off your dog and park your car next door. My only issue is that I’ve never get to see my dog through the cameras.

Yulemny Colombo

2023-05

If I was able to not give this place a star I would, my dog was a guest for 6 days when I picked him up and arrived at home I noticed his sac was flaming red and really irritated my poor boy was so uncomfortable and complaining. I called no one answered ,I emailed and sent the pictures no one has returned my email,I call the 800 # spoke to someone and that person said I would be transferred to the manager then he can back on the phone and said someone would reach out to me today and still no message no email and no phone call. This is cruel and unacceptable what happened to my boy I don't even want to imagine what else happened. I am devastating I trusted these people and paid alot of money for my boy to come back really hurt.PLEASE PLEASE BEAWARE NEVER EVER AGAIN WILL I LEAVE HIM IN ANY OF THESE PET PARADISE FROM HELL PLACE.📸 below

Melynda Wright

2023-10

EDIT: Despite the business responding to this review saying they would reach out, no one ever did.••From 6-28 to 7-2, I boarded my dog at Pet Paradise Orlando Airport. My dog used to stay here regularly until the Lake Nona campus opened. I only moved him due to Lake Nona’s outside play areas. We previously liked staying here.During the above mentioned days, Lake Nona campus was fully booked. I decided to board my dog here again as I had done in the past. When I dropped Charlie off, I noticed that the lobby didn’t smell very clean, but I assumed a dog had recently had an accident and moved on. I left my little 10 pound dog there with faith that I was leaving him somewhere safe. I was wrong.When I picked up my little dude on 7-2, I walked into the lobby. It reeeeked. It smelled terrible, and I could hear what sounded like every single dog in the back barking as though they were in distress. I said I was there to pick up my dog, and the only front desk associate went to retrieve him. She didn’t return for over 15 minutes (I’ve never waited that long). During this 15 minutes, I grew steadily more concerned with the constant barking and the delay of the associate. I looked inside the cat room and noticed it hadn’t been cleaned properly in awhile (filthy floors and cat equipment).Finally, the associate returned carrying my dog.Keep in mind that my dog is boarded at Pet Paradise facilities regularly. Whenever I pick him up, he comes Sprinting out with a huge smile and is super excited to see me. He LOVES his day camp and boarding days. He loves his Lake Nona and Lake Buena Vista pet associates and is always happy when they’re around. He just about jumps out of the car when we pull up for drop off.This time, he wasn’t enthusiastic at all. He was shaky, dirty, and was acting depressed and traumatized. He was so upset that he didn’t even greet me. He just curled up in the car and hid away in his carrier. He smelled to high heaven. I know the line is that they get dirty when they play and that he was there for a couple of days, but I’ve had him at Lake Nona for over a week and a half before and he has never smelled as badly as he did after a few days here. My immediate impression was that they must have stuck him in a dirty kennel covered in urine because he was so dirty. I immediately took him home and bathed him to get the smell of urine off of his entire body.I will never ever trust Pet Paradise Orlando Airport with my dog again. Thankfully, the folks at Lake Nona gave him extra loves on his next stay to show him that they aren’t like this facility. Don’t leave your animals here.

Paul Verrilli

2023-10

Wonderful location near the airport. Would be extremely convenient to board my pet when traveling. We did a "meet the fam" appointment for our dog which is a free stay and play for them to essentially evaluate your pets behavior during a stay to let you know if it will work out well and it also gives you as the owner a chance to see the facility including the rooms, play areas, etc to determine if it's what you want for your pet.I found the staff to be helpful, knowledgeable, and I appreciated the free first time visit which would be great for people who have never tried day camp or boarding. Also the ability to make and cancel reservations online and create an account with details on your pet is nice for ease of check ins and visits.Unfortunately I found the location to be in major need of an overhaul as conditions seemed less than idea for me to want my pet to board overnight.Hopefully they do a serious renovation and update the facility to make it more inviting.

Rayvenwynd

2023-09

My wife and I love Pet Paradise! The employees are all very friendly and they love our dogs. And, our dogs love them. The facility is clean and temperature controlled, so the animals are safe and comfortable. We always feel comfortable leaving my furbabies in their capable hands!

Erica

2017-05

This place is amazing! My pup absolutely loves it here which gives me peace of mind knowing that she's going to be staying somewhere that doesn't give her anxiety. My dog is quite old, nearly 12 years old, and had separation anxiety pretty bad when I would take her to traditional kennels, so I took a lot of time researching places in Orlando that would give her the kind of attention and environment she needed to feel comfortable, and also a place where I could check in on her and know she's okay. Pet Paradise was the answer!! Not only do they give my girl her much desired attention, they have 24/7 web cams that allow me to check in on her and see how she's doing.I've been brining my dog here for about a year now and the quality of this place has never diminished. The staff is friendly and loving to the pets. I can tell my pup loves them as she can't wait to get into the front door and run and greet the staff. The facility is very clean and spacious, and I love getting the "paw-gress" reports when I pick up my pup. It's an all around great place!

Yezenia Mosley

2023-11

The staff here is amazing ! Very accommodating, kind, and attentive. My doggies love it here.

Marissa Baird

2023-08

I have boarded my pets at the Sanford location before, and their care during boarding was amazing. This place is unacceptable.There additional option for you to have pictures sent to you, there is an extra cost associated. I elected this service. After the first two days of not receiving pictures, I contacted the boarding facility and asked why. I was informed that they hire a third party vendor to come into the facility to take photographs to send to owners. This has never been the case at the other facility, and seems ridiculous. Don’t offer a service that you can’t provide. In addition, I know my dogs were missing one days worth of food and forgot to ask them to use their GI friendly diet (which they have and have offered before at a charge). So either they didn’t follow the instructions for 1 cup twice a day for both dogs or my didn’t get fed the last day and a half?I called for an update, I asked if they’d been getting their additional playtime I paid for, they couldn’t answer that. I asked if they’d been let in the pool for playtime, they couldn’t answer that either. It’s a lot of money for higher level care but they do NOT uphold that standard at this location.When I walked in to pick up my dogs, I was not greeted. There was someone sitting behind the computer screen ignoring my existence. When I got them to acknowledge me they were speaking so low I couldn’t hear them. The other employees spoke appropriately. I’m not hard of hearing, the person just seemed lazy.

Nathalia Taylor

2022-05

Cali enjoys his time here. The staff seems to love how entertaining and athletic he is during play/pool time. He always comes back home and sleeps for 2 days because he is so exhausted ! They take good care of him here.I must say they have done a much better job with this staff than previous years. Their Improvement is appreciated.

Alexandra Montenegro

2023-05

I decided to drive to this location since I was staying in the area because the other locations near me were fully booked. I booked weeks in advance and not once was I contacted by anyone prior to my pets stay which I thought was unprofessional because their website is very limited to instructions and questions about leaving my pet there. When I arrived I was told that they were not able to accept my pet since his documents were hand written and not printed when that is what I received when I adopted him 8 months ago at a shelter. There is nowhere on their website that indicates this rule or was I contacted by anyone previously to be aware of this even AFTER I uploaded them to their website when I booked my pets stay. I practically begged to let my pet stay since this was the only option I had, I drove hours to this location, and it was near closing time, which they did not care at all and they refused to let him stay. This is not the first time this has happened to others since many people have left reviews with the same issue refusing to let their pets stay once they arrive. If you chose to let your pet stay here I recommend asking all and every questions about what is needed for your pets stay since they will not care to contact you prior to your arrival.

Carlos Dominguez

2023-12

They always take care of our puppy while we are on vacation. The service is excellent with guest services

Kelsey Haugen

2023-05

I take my two dogs to the Pet Paradise Palm Beach location monthly, sometimes weekly. I have never been disappointed with my services from pet paradise until visiting this Orlando location. Prior to making a reservation I called to inquire about late pick ups- and they informed me that after hours were not available however they can do late pick ups up until 6:30, and 7 if called ahead was a possibility depending on the manager. So I arranged my day so that wouldn’t be an issue. However, after leaving Disney at 5:30, expecting a 30 min drive- there was an accident and bumper to bumper traffic. I called around 5:45 to let them know I was running late and would be there at 6:08 per my GPS time, but told them I’d be there before the 6:30 cut off. The lady on the phone was EXTREMELY disrespectful and rude and told me it was UNACCEPTABLE and that they would board my dog without consent (or feeding them as they didn’t have food or feeding instructions for them) if I wasn’t there by 6:05 because SHES been there since 6 am and wants to leave. That’s fine, I get you want to leave- so ask the manager? Which she does and comes back to the phone saying that her manager “guesses they can stay late for me”. Now when I get there, it ended up being 6:12 and guess who was still there? With this worst attitude she cashed me out- but not just me, three other people picking up their dogs a little late as well. And I spoke to these dog owners and they said she was just as rude to them over the phone and they were extremely uncomfortable with her attitude as well. This is a location directly next to an airport to have the lack of understanding and empathy for people who had flight delays is just so insensitive and such a bad look for the entire company. As I can see, I’m not the only one who feels this way and maybe that employee should be reprimanded correctly but a manager never bothered to speak to me so I would assume they just don’t care. But I know that a human with such a horrible personality… I would never trust with my pets again.

Amanda Fernandez

2023-08

Terrible experience do not take your dog here. We left our dog for three days they handed her over to us covered in her own dried pee, she smelled so bad and they just handed her over to us, we haven’t been able to contact the manager and corporate hasn’t done anything either. Will not be bringing my dog here ever again!

Chris Pascual

2023-05

This was our first time using this facility and we had high hope for our future boarding needs. When we arrived on 5/16/22, there were about 5 associates behind the desk chatting. We had to make the first contact as no one welcomed us as we walked into the lobby. We were the only customers in the lobby. The associate that took care of us was very emotionless. We advised that this was our first time and would like a tour. There was no care from her. Another associate asked if she can take the leash for the dog so I handed it over to her. As we continued to interact with the front desk associate filling out the questionnaire, the associate who took the leash took our dog to the back. We asked if we would be able to say goodbye and the associate at the front desk taking care of us ignored us. We completed the paperwork, took the tour, and then asked once again if we could say goodbye to our dog and the associate stated that we couldn't since they already took the dog back. We were livid and no one cared. We were late for our flight so we had no choice to leave. This was devastating. Once we arrived to our destination, we attempted to contact the facility and to our surprise, the facility was closed and no one there to answer the phone. We later found out that there is no one staying overnight with the animals. This was also concerning to us. What happens if there is an emergency? What happens then? We were very dissatisfied with the entire experience that we do not plan on bringing our pet to any Pet Paradise locations again.

Sadianel casillas

2024-04

Excellent customer service, Staff makes my fur baby feel like home.