Pet Paradise Lake Nona

Carolina Sanchez

2024-04

Highly recommend! We take our fur-babies to get groomed with Mindy and we LOVE her! She’s super accommodating, very professional and you can tell she really loves what she does. We’ve never had a groomer like her and really appreciate everything she does for our babies. Love Pumpkin & Cinnamon

Paul Verrilli

2023-10

Night and day difference between this facility and the Orlando Airport location. Very clean, new facility and friendly staff.Similarly, they have booking thru the website, app, or phone. They offer free first time day camp to see how your pet responds to it.We took our dog in for a 4 night boarding. Here, they have outdoor play, day camp, a doggie pool and splash pad area, indoor only rooms, indoor outdoor rooms, and more. Lots of options for grooming packages as well. One of the features I appreciated most were the cameras to check on your pet in group areas. For this to work, you have to download their app. My only suggestion would be to allow for another camera angle or two, or at least to zoom in because we could see the group play, but not very well. Also, maybe to give owners an idea when playtime occurs so you know when to go on and look as I found that I had to check several times the first day to see anything (around 0930 and ithink 1200 I was able to see something each day)Great experience, great location near the airport, and I would recommend them and would return the next time I need to board my pet when traveling. Unfortunately, unless I was doing something in the area, it's not an ideal location for day camp due to the distance from my home.

Marangely Del Valle

2023-12

I recently boarded my dog at Pet Paradise in Lake Nona, and overall, it was a positive experience. The facility is new and clean, and the staff is friendly. I appreciated the added touch of cameras to monitor my pet and the scorecard they provided, offering insights into my dog's stay.

Yisell Rodriguez

2024-05

My very large pup was boarded for 2 weeks and was well taken care of. We will use again.

H S

2023-06

We recently moved to the area and I was so nervous about leaving my fur-kids at a new daycare. We searched for sitters and daycares and saw Pet Paradise Lake Nona was right around the corner so we took a tour. It is so clean, the staff looked so professional and answered my million questions with patience and kindness. I decided to give them a try and I’m so glad I did! My dogs love them and every time I peek in a see the staff interacting with the dogs so gently. Levi and Nalu give Pet Paradise five paws! 🐾 🐾 🐾 🐾 🐾

J G

2024-05

Ever since my family and I have moved to orlando, it feels like it’s a death hole for pets. Everything is about money; and not so much about actual love and attention for your family. My dog kiba, my best friend and son, stayed here April 29th to may 3rd. He was happy, healthy, running and doing well.On the 3rd we came home; only to find out he’s received his first ever seizure/heatstroke. This ultimately lead to his death. He was no longer the same, unable to walk, get up, and in pain constantly. During his time of need all available vets were in a lunch break at their facility, and my dog was unable to receive immediate medical care.I would never recommend this place to anyone; playtime is great for dogs, but for a senior dog in almost 100 degree weather for 1 hour outside, is crazy. On top of that, we’ve always had trouble with their grooming services, never able to groom him properly. The front staff are nice, but we all bring our loving family to places like this for care and protection. Being nice doesn’t ensure the safety of your family. Having my son stay his is the biggest regret of my entire life.

Kay Rodriguez

2023-05

Kailo had such a wonderful time at this facility! Not only is this location brand new, very large (two pools and four play yards, I think I heard?!), and extremely clean, but the workers were so good to Kailo! It was an easy sign in, and they just loved on him. Plus, he got SO much playtime! Every time we checked the cameras, he was outside!!! My husband and I love this location, and next time he needs a place to stay in Central Florida, we will be taking him here.

Ellie Batista

2023-10

Would not trust anyone with my baby until I met Miss. Leidy here at Pet Paradise Lake Nona. She's loving, caring, and attentive to these babies. Chewie is now happy to stay for play-days, and I have peace of mind.Thank you Pet Paradise for having such wonderful staff!

Felicity Ruiz

2024-02

My dogs Autumn, Claire, & Nadia have the BESTEST time at group with this facility. The staff ALWAYS go out of their way to make sure my pups are safe, happy, and healthy. They are like a part of my dog's pack! Love this team and thank you so much for all you do!! ❤️

T Cane

2024-01

I had been going here and was even signed up for the Vet. However, after my reservation was approved, I find out upon arrival they wouldn't take my dog for daycare (for the day) due to his one shot being expired by 2 days. They approved the reservation and were completely unaccountable to the horrible customer service. This is what happens when children are "managers". No accountabilty, zero help or care given or even any thought of a solution just robotic responses. Meanwhile I am signed up to their Vet! Waste of time and money, plenty of other more professional options in the area.

Danyelle Albino

2023-05

Just got my mini golden doodle (more poodle like hair) a bath/haircut. As soon as i walked in, the staff was extremely pleasant and helpful! The groomer came out and listened to exactly what I wanted and also her own suggestions. In the past, the groomers would shave him very short so I was nervous that would happen again. When i picked him up, he looked AMAZING and felt so soft. The prices are very reasonable and I am definitely going back because of the wonderful assistance and staff. Highly recommend them and I can’t wait until he tries out the doggy daycare.

Marie Coughenour

2023-09

My dog looked AMAZING!! They are so sweet & patient with all the animals ♡ The facility is beautiful! It's definitely worth the drive from St. Cloud!

XaBbep Гомезу

2024-04

Happy Happy they do take care of our specials one..

John Tran

2023-06

We recently boarded our dog here for two nights. We paid for the VIP option where she was supposed to receive one on one time with the staff. When we came to pick her up all four of her paws were bloody and swollen. Not one staff member said anything to us about her injuries. We requested to speak with the manager who said that it’s strange and someone should’ve caught it and brought it to our attention. He told us he would give us a call to schedule a complimentary vet visit next door but no one ever reached out. Our first and last time here. Very disappointing experience.

William Lambert

2023-12

I would book a reservation. The services were purchased by my daughter. Close to a year ago, she picked up a rescue dog. The dog, not vicious, had a habit of nipping and biting men. The dog is part of a bloodhound. Her bits to include nips are quite powerful. Long story, she booked the dog into Pet Paradise for her out of town business trips. I do not know if they provide dog training? The dog attitude and nipping took a turn for the better. Her obedience to voice command became such able to walk without a leash. I had to pick the dog from a stay. The facility is remarkably clean, no odor and the staff love animals. As I'm waiting, I watch as all sizes and breeds of dogs are picked up. I did not see a single incident of misbehavior. Sidebar: On a cruise in the Bahamas, we began conversations with another couple. The subject eventually turned to the couple also placing their pet at Pet Paradise. If you are in the Lake Nona area, a place is needed for pet sitting? I highly recommend it.

Tom Ross

2024-05

Very well kept place. Friendly staff. I think my dog was upset with me for picking her up she enjoyed it so much.

Chantel Cothron

2023-12

Pet Paradise started off amazing and now just horrible. They do not honor contracts made with the veterinary side for comp boarding. They don't answer their phone, you can't get any updates on your pets stay. I never once saw our pets on the cameras so not sure they ever went outside. The pick up process is absolutely ridiculous and the management is not helpful. I'm very dissatisfied. We will not use them again for boarding or vet service.

Alexis King

2024-02

My girl loves it here. Everyone greets her enthusiastically and she's always happy when we pull in thr parking lot. I recommend this location highly!

Edward Wright

2024-04

My cat says it all he was nice the whole time. He is an outside cat doesn't get close to very many people or other animals. He was an angel.

amadeus Besito

2023-05

It's a brand new location, it's clean and from what I was abe to see, the dogs that were staying there, were happy and enjoying being there. The staff is friendly. I will be taking my little boy tomorrow for the first time to be groomed. Keeping fingers crossed.Today my little boy was groomed by Haydi Mendez at Pet paradise Lake Nona. What a fantastic job!!!! Thank you so much for a fantastic job.

Jessica Jensen

2023-08

I have reviewed Pet Paradise in the past. They are amazing and I had to write another review years later. My opinion has not changed. Everyone is friendly, helpful and accommodating. They take care of the details. They have cameras and I have toured the facilities. Super clean, calm and things are perfected. Prices are reasonable and affordable. They care about your dog/pet and it shows. I have used Pet Paradise in a few areas of Florida and they are consistent. They keep dogs cool in the heat with pools, sprinklers and shade, indoor time too. I trust them and my dog has come back hydrated, clean, bite free and happy. Don’t waste your time going anywhere else! Thank you to everyone at the Lake Nona location :)

Ray L.

2023-05

This place is awesome! Super clean, very professional staff, and all dogs are happily playing around, I love it!

Julián Perez

2023-06

We did the onboarding with my pet not only we got a full report ( we had the chance of check him out in the cameras which are online) but it was FEE yep Free 100% I really like this way of doing business

Caroline Taylor

2023-05

So far my dog Maya and I are loving pet paradise!! She started a few months ago and goes a couple days a week for doggy day camp. The staff is super friendly to her and I, always greeting us both when we come in. The staff seem to genuinely enjoy being around animals. Maya is always excited to head to pet paradise!We are glad to have found pet paradise considering we had a bad experience at another facility.

justin snodgrass

2024-05

I met Seth, and can say there is no one I would would trust my doggos woth more

Marisol Ocasio

2023-10

We absolutely love this place. Our dog always has fun here socializing with the other dogs. You can view your pet on their live video feed too which is awesome.

Leyla Marie Carreras

2023-05

Love this place. They take such good care of my dog. She loves going there.

John Smith

2023-05

My baby girl has been coming to Pet Paradise Lake Nona almost since they opened their doors. The staff their are not people that I pay to look after my little girl, they are part of my extended pet family who care as much about her as I do. All of the staff are great with her and myself but I would be remiss if I did not do a special call out to Victoria who definitely has a special bond with my little girl.Lots of play time, moving between groups depending on her mood in the day, big dogs, little dogs, she plays with them all and the staff are great at making sure all the dogs, big and small are safe, have fun and come home tired out after a great day.

Kate (Reyoko)

2023-06

The team was very helpful and patient working with my dog's first ever kennel stay. They have a variety of packages for pets as well as grooming and vet services at this location. I was able to check in to see how my dog adapted during his stay both virtually via cameras on their app and on the phone with a quick check-in call. They were very informative for my questions and helped me out when we noticed a slight price discrepancy with their seasonal prices that weren't visible online. Definitely recommend and plan to use them again. I do recommend you actually call them when making a reservation so you don't confuse yourself on prices, as we learned from our one mistake.

D Dav

2023-07

Very please and comfortable to leave my pup there again! Thank you for the wonderful service he seemed happy! Just an Idea can the rooms have cameras just for the dog owner to view their pup? Would of made me less nervous and anxious at first. Thank you for the amazing service you guys provided to me and him!