Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Go Doggie Style
2020-05
Poor Customer Service!!! We often use this distributor to ship items from their warehouse that our store doesn't have in stock. When there are issues with an order, our calls are NEVER returned. It is always difficult to get someone on the phone during their business ours of M-F 10-5 pm EST. When we email, we rarely receive a response except on two occasions that I can count. Additionally, our orders are promised to ship in 5 business days which has never occurred. Expect to wait 6 - 7 business days for orders to ship. So you or your customers won't receive their orders for approximately 2 weeks!We recently had a customer give a wrong shipping address. We updated the address with Doggie Nation 4 days prior to shipping and got email confirmation that the shipping address was updated. Customer never received their package. They ordered items which we also shipped direct from our store which are the only items they did receive. Went to check the shipping address, and it shows the incorrect address. Tried to reach out to them to see if they sent it to the updated address; however, they would not return our calls or emails. We are offering the customer a full refund as we stand behind our business and our customers. We will have to cut ties with this distributor as their business ethics do no match ours in terms of service and customer value.If you need your items in a respectable amount of time and without hassle, shop elsewhere. I am beyond frustrated with this company!
k C
2019-05
Nice product. Poor customer service and long shipping delays. Can take 2 weeks to receive order. Plan a head
Ricky Menendez
2019-05
Very helpful customer service.
Pet Stores in the USA
Discover an extensive listing of reputable pet stores offering their products and services across the country. Find dependable solutions for all your pet care needs with ease.
Broswe by Population
- - New York
- - Los Angeles
- - Chicago
- - Houston
- - Phoenix
- - Philadelphia
- - San Antonio
- - San Diego
- - Dallas
- - Austin
- - More …