Pet Supermarket

Brittany Dovutovich

2024-04

Beware: don’t order online for in-store pickup unless you’re ready for an hour and a half headache with still no resolution. I’m not one to leave reviews, especially negative ones as I know how much it affects the businesses online presence. However, today was by far one of the worst experiences I’ve ever had with a store and company. Assistant manager and manager aren’t much help and really don’t know what customer service is. Did you know if Walmart online messes something up and you call their 800 number, they make it right, right away. Not this company! Pet supermarket online and pet supermarket stores operate as two entirely different operations. I’ve never seen anything like this before! It’s unfortunate as I’ve shopped at Pet Supermarket for years but after today, they’ll be used as a last resort in our tiny town.

Andrew Alvarado

2024-04

Staff was ok. Not good and not bad. They just gave us the nasty eye look. They'll watch you like u trynna steal just cause u can't find what u r looking for lol. Just ... it's ok.

Peggy Oldaker

2024-02

This is a very nice place to shop for your pet. They have shelves and shelves of different kinds of food, lots of toys for all kinds of pets, lots of collars and halters for any size and live bunnies, fish and parakeets.

Nicholas Badger

2023-09

I don't leave a lot of reviews but after the top notch customer service I experienced I thought I would share. From the moment I entered and was greeted by your employee Dustin, his customer service was top tier. The ability to read his customers as well as manage expectations while avoiding to make customers wait was incredible. I've even seen him use active listening while proactively managing customer frustration. His amazing attitude will make you come back and feel like family. Someone who always asks for feedback and has an extensive product knowledge base that will save you money and match your needs for any pet solution. The craziest thing is if he doesn't know something he will make a support team out of the rest of the employees. I have to commend Dustin on his competence and empathy all these things will tell you right away that you're not just a customer you're a member of his family and that's what brings me back everytime.

Nick Grecco

2023-05

Dustin was extremely knowledgeable, enthusiastic, and helpful with selecting and retrieving fish from the wide assortment of fish. Out of all Pet Supermarkets I’ve been to, the fish looked the healthiest, and the tanks were the cleanest around. I don’t know if anyone actually reads these reviews, but he definitely deserves some sort of recognition. It really is not common to receive good help such as the help he’s provided.

John Denisar

2023-05

Young fellow helped my wife and I pick out a litter pan. It was for our motorhome. He listened to our particular constraints and suggested a top entry model. Also said if it didn't work we could return it. Works great. Much less mess than what we were using. I hope they make a good go of it. Nice having something other than the big blue box store that carries the same ole, same ole to shop in.

jas lee

2024-04

Awesome staff. Called to find particular food, and they had it and it in stock.

Deborah Puckett

2023-06

They are here for all your pet needs, whether it's a dog, cat, bunny, gerbil, or fish. They have a washing station to bathe your pet, large or small. The $10.00 fee includes choices of shampoo, towels for drying, unlimited water, and even includes a blow dryer. It's worth the money. You just have to bring your pet. They also sanitize the station after each use, and there's a lot of homemade treats to get after their bath. I love the selection of fish, and you can find everything but bully sticks or holders.

Amanda Scheiber

2023-07

The staff are always very friendly and helpful. I've been to a lot of pet stores and this is by my favorite one yet. So glad it's close to home.

Pamela Barton

2023-07

Really wish the staff was more knowledgeable and helpful on finding the proper things you need for your pets. I wasn't offered any kind of assistance with anything and wandered around for almost 2 hours trying to figure everything out on my own

Aris S

2024-01

The assistant manager Dustin is the reason for this one star. Won’t be back!

Mary Baize

2024-02

Nice clean store and customer service is great

Brooke horn

2023-11

Great selection of pet products and amazing customer service!

Alexandria Faircloth

2023-05

The best staff! They were very friendly and helpful. The store is very clean and the animals looked healthy.

melinda van houten

2023-08

I'm happy Pet Supermarket came to Okeechobee! The staff are always very friendly and helpful.

William Brown

2023-09

Staff very helpful and knowledgeable and able to recommend items, take you to item request overall GREAT EXPERIENCE

Terriea Pethybridge

2023-05

Wonderful Store. Loaded with everything. So glad Okeechobee has this finally. The staff is super nice and knowledgeable.

Michelle Smith

2023-07

Always friendly, knowledge, and helpful staff. Great brands and good slelction.

Jennifer Harden

2023-05

Nice store. Even has a self serve dog wash place. Lots of fish, and pet supplies.

Felicia Henderson

2023-05

friendly, helpful staff. has a self serve dog wash which is great!

Yomi Savage

2023-09

Very good customer service

Dottie. McCoy

2023-07

Very friendly and helpful.

Mimi Emery

2023-05

Great service