Petco Grooming

Amy Lucy

2024-04

I just have to give a huge shout out toPet Groomer Alex C. at Petco!My Husky, Ghost, was shedding his undercoat and refused to sit still long enough for me to brush him. He was an absolute mess when I brought him in and Alex didn't blink an eye. She had him for about 2 1/2 hours and I can tell you that when she was finished, I was shocked, he looked absolutely AMAZING!So, if you're looking for an Awesome Pet Groomer, look no further than Alex. She is very skilled, goes above and beyond, takes pride in her work and will definitely make your fur baby beautiful.Thank you so much Alex, I can't tell you how much I appreciate you. You went above and beyond what I was expecting and from now on, you are my new groomer and I will recommend you to anyone.

Jennifer Deen

2024-04

Petco groomers in Ocala are phenomenal! I have a young pitbull with a severe abuse history that has to be carried in and extra time taken with her. Every time, the staff has done this before I even asked. They take the time to talk to her and stroke her because she is shaking. She comes out every time happy, and her tail wags with a "smile" on her face. I am trying to remember all of their names.... However, the first girl to work with her was Brandi, and she was a miracle worker! Not only is she good with my baby, but she is super sweet! See them!

Geri Stewart

2023-09

Brandy is rude and has no customer service skills at all! She called me after I scheduled a grooming appointment in person with her after the store manager recommended her. My puppy had her previous grooming at Lady Lake aborted because she nipped at the clippers. They didn’t even try to work with her to show her the clippers weren’t going to hurt her. So I decided to change to the Ocala store. After making the appointment, Brandy called me to tell me that she refused to groom my dog because my dog was horribly misbehaved. Brandy has never even seen my dog so she has no idea how my dog behaves. She said that she is not taking new clients and especially not big dogs. I wouldn’t call a 38 lb dog big. The receptionist had no problem making the appointment so I don’t believe that Brandy is not taking on new clients. I asked her to speak to their trainer who knows our puppy well. She said she had spoken to her. That was a lie because I spoke to the trainer. She has been our trainer for both puppy level classes and is continuing her into the adult level classes. I have never been treated so badly by a service provider before. I have called Corporate to lodge a formal complaint and also lodging one with the store manager. I would not recommend the Ocala Petco grooming department to anyone. I recommend you run the other way and not look back. If that’s how Brandy treats owners, just imagine how she must treat your precious fur babies behind your back!

M. Daniela Abulafia

2024-04

Heads up if you book online:When you call to confirm they’ll tell you “Online doesn’t show the actual price” and it’s probably $90 instead of $52 if there is matting.. and maybe even an extra $15 fee on top of the $90…Also.. they don’t have time on the day the system booked you, apparently the system loves to book people in the middle of other appointments.. that is literally what I was told.I don’t appreciate having to create a whole account online just to be able to see the calendar and pricing, and even after confirming the booking, be told the price and appointment date are not right.

Barbara Suarez

2024-01

Brandi was absolutely fantastic!! It was our first time here in Florida. We just moved from New York. I was a bit skeptical at first, but Snoopy needed to be groomed. As soon as we walked in Brandi knew who he was!! The haircut, the greeting, everything was outstanding ❤️❤️❤️

Nancy Vazquez

2024-01

Having relocated here from Pennsylvania, we're estatic that we found Brandi!!! She is always so accommodating to fit in Echo, our fur baby, for his nail trimming/buffing. She is always so sweet and handles all who she encounters with tenderness & love. Petco should be extremely proud to have her working for them!!!!

Anthony Padua

2024-05

Absolutely excellent a great experience, Alex made my shiba ghost comfortable and looking amazing and looked like he enjoyed it for sure.

Tracy Wallner

2023-11

Brandi always does a fantastic job clipping my dog’s toenails. The entire staff is very friendly and helpful. We love going to Petco. Alley gets to see all the animals (Cats, ferrets, etc. that she normally never encounters, so it’s a fun field trip for her. And of course we never leave without getting a new toy and treats! We love Petco!

Zoamy Bonilla

2023-05

I recently moved to Ocala and needed a new groomer for my previous one although absolutely excellent was too far away. I brought my Soft Coated Wheaten Terrier here for 2 reasons: availability for grooming on Sunday and it had great reviews. Terrible mistake on my part. The only good thing that happened was that the staff was polite.If you happen to have a hairy dog or a specific breed haircut I honestly caution you to think twice before coming here. I asked the groomer (Kristina) for a level 5 haircut which would take a lot of the hair out but without reaching a shaved level. I specifically requested the groomer NOT to shave her on 3 different occasions. I showed her a picture from another dog so that she could have a better understanding of what I wanted.When I went to pick up my dog she gave me play by play of how the grooming went and she didn't have anything good to say about my pupper. My dog doesn't like the blower, that I know, but other than that there was every issue under the sun including that my dog supposedly bit her. Biting was so strange to me. I've never heard about any of this from my previous groomer and I always asked how the dog behaved.After this conversation she brought the dog out and I wanted to cry. She shaved the dog completely except the beard and tail. I asked her what happened to her hair and smiling she said that the blade wasn't going through. I couldn't understand why if she was having any type of issue from the beginning she didn't call me to have the dog picked up before resorting to shaving her. Such blatant disregard and disrespect to me, to the dog and for instructions. The perspective shouldn't be focused on whether the dog bit her or not. It should be what was she doing to the dog that the dog felt threatened enough to allegedly biting her. I say allegedly because she never showed me where my dog supposedly bit her.Hair grows I get it, what bothers me the most it's the lack of respect, care and consideration when I specifically asked not having the dog shaved. If she didn't know how to properly give my dog a hair cut I would've understood and I wouldn't have minded taking the dog somewhere else. If I had wanted the dog shaved I would have done it at home and would have saved the $117 I paid before the brought out (Customers must pay before the pet is picked up)I was so in shock that I was speechless. It was clear that the experience was traumatic for the dog too. Her ears were red and had little red dots in them. She winced when I touched her ears and she was having a hard time laying in the bare floor without any floof. Had the saddest look for hours. I was angry for me and for her. I will never set foot here again and I will make sure I share this experience with everyone in hopes no other pawparent experiences this with their pupper.Management you're more than welcome to call me and reimburse the haircut! Thank you!

Lisa Prater

2024-04

Take my Boxer to PetCo for nail trim. The groomer is awesome and my Gypsy loves her!!!

Bonnie Clark

2024-02

Phil is our groomer. My girls love him and his careful grooming is excellent. I would not go anywhere else!!!

Carrie Austin

2024-04

Great groomer!! Krystina is excellent with our senior dog Teddy…. High prices

MARK ROHRBAUGH

2024-01

Zach went in a matted puppy and came out a well groomed handsome lil doggie. I could tell that he enjoyed the attention and felt great afterwards.

Sandy Hopkins

2023-11

Lindsay is so wonderful with my dog. She always makes my dog feel comfortable. Love the way she cuts my dog fur up.

Diana Flynn

2023-08

I just had my dog Clewis groomed there for the second time with Lindsay. ❤ She is wonderful with my dogs and does a great job with their bath and nails. She is very communicative and efficient which I love about her. Clewis's coat and nails looked amazing. Love Petco's online booking service. Very easy process.

Richy Russo

2024-02

The young lady Alex who does Coco’s grooming did a fantastic job! She takes wonderful care of my baby!

Eliza Smith

2024-01

I brought my daughter’s little dog in for a nail clipping and Kristi was 5 star awesome

RICK BOLLING

2023-11

Made my appointment at 9 AM . They were texting me every half hour until 12 noon. At 9 every was good then all of a sudden the say they can't do it at the time which was already booked. They wanted me to change not only time but 3days later. Why didn't they just say that authentic beginning. What a wat of tme

Chequise Robles

2023-11

Awesome service. Perfect feed back. Majestic is nice and clean. I’d like a little more buff on her nails. But all is well.

Linda Slack

2023-10

Look ar your bill before you pay and double check with groomer as to what YOU want done. The grooming is good. It is just the add on they try to doIt happened twice.

Valerie Hafdelin

2024-03

Phil is awesome! From start to finish. So pleasant and kind.

Lisa Roberts Adams

2024-03

Both ladies doing excellent job on grooming are three male dogs!!!

Suzie Philbeck

2023-05

Ocala StRd 200 store. The person in charge of scheduling grooming harassed me via text messages the 48 hours leading up to my appointment. They changed my dogs grooming appointment time 3 times without approval before I finally canceled it due to the harassment. Would not recommend them.

Yvonne Rosario

2023-08

Chelsea does a magnificent job grooming my dog Midnight. He looks forward to seeing her & she's caring, polite and detailed.

Jewels Santana

2021-05

My pup can be a handful at times. We are still working on training and manners with other pets around. Emily was patient and loving and made me feel like he was in good hands. He was done so quickly without any trouble and looked amazing!! He was so happy and comfortable with her. We will definitely be going back next month!!

Kiara Mottas

2023-05

I have been a costumer for years at petco, moved to Ocala and I have been tacking my dog there for grooming, when the groomer left the new appointment was with another groomer, calling me after like 1 hr that my dog bites the groomer, my dog is a toy poodle never bite anyone I request a investigation of the incident and Manger said that he just saw the bite nothing inusual, I'm not pretending to fired the groomer but my dog was banned and he was shanking and unusual, never see the video just my dog was so inusual, I felt like Petco corporate don't found a solution and i was treated like 0 , I don't recommended the grooming service again when the lady that just left was the best groomer and very attentive, and I never see the groomer so I can talk to him, he just left and left my dog with another groomer. Sad situation but my baby was so scared when I got him. Just be careful where u take you baby's.

Tanya Russell

2021-05

The staff was amazing - they made us feel welcome the moment we walked in. They greeted my puppy like he was the best in the world and he LOVED it. Pamela did a great job and he did not exhibit any signs of stress so I know they comforted him when needed. Great job!!! See you all in October.

Elizabeth Sullivan McGovern

2023-11

Our dog looked great, Kristina went above and beyond to make him look wonderful

Dorothy Norris Partain

2023-09

Been bring my 2 mini since they were pups almost 2 1/2 years Kristen is great!!

Charles Edwards

2024-03

Always get great quality service for my puppy...