PetSmart

Ricky Romero

2024-02

Bro there’s dead fishes here. They don’t take care of the pets here.

Edinson Lorenzo

2024-04

Excellent customer service. the large and well-stocked store.

Lourdes Lebroc

2023-10

Awesome grooming experience. Ecstacy does an awesome job with Bailey. She’s the best. I really appreciate the care given to my dog.

Naivy Arocha

2024-03

To be honest I don’t know how I feel about the grooming service here. They called me 10 mins before closing, I had to rush to the store to pick up my dog. I arrived very early to my service and picking him up gave me so much anxiety because the first thing I was told was “btw we’re about to close” My puppy didn’t even look cute. His face was botched. I have a new groomers now in Doral, which I will definitely going back to because they did such an amazing job.

Elizabeth Lugo

2023-12

In particular the grummin of this place is full of unpleasant staff. They are oriented to try to charge in "extras" as much as possible. Before, a young woman named Ectasy took care of my dogs and was efficient without trying to overcharge me. And the staff that stayed are unhelpful, rude and unprofessional. I DO NOT recommend them at all.

Mario A Alonso

2023-06

Scout was licking his chops in gratitude for the great hair cut and bath he received! Okay, he wasn't crazy about the bath, but his humans were happy he smelled so fresh and clean, as well the cut to keep him cut as we head to summer. Thanks!

Miss

2023-05

Had my Standard Poodle groomed here, they did a wonderful job, my Layla looks wonderful! I recommend to bring your dog here for a grooming. The staff is wonderful and easy to communicate with, so much better than Petco on 19th Street, they're terrible there. Thank you!

Marina Caputo

2023-11

It's a nice place to shopping along with your dog. The prices are good and the customer service is great.

Lillian Perez

2019-05

I have been taking my babies there for 13 years. I can not express how please we are with the service, attention and prices. I will never go any where else. Love you Dr. De Cabo.

V Le

2021-05

Brought both of my dogs in for grooming and I couldn’t be happier with the service. The staff is very nice and caring. My dogs are clean and well-trimmed. Will keep coming here.

Oneida Ortega

2023-05

A very good service at that grooming salon on Flagler and 82 Ave. Kind of expensive. But nowadays everything its expensive, I'm very happy with it

Dayanna Lugo

2019-05

Grooming service was very unpleasant. My husband felt uncomfortable while checking in our dog for her appointment as Yasmin bumped up the price from the original $46 to $56. She did not give him reason for the price bump only that it was what the dog needed. Upon calling I found out she was trying to charge $10 for conditioner when our dog was going to be shaved completely. Do not appreciate the haggling experience.After pickup my husband saw them yelling at a dog that wouldn't stay still because he was clearly scared.My dog couldn't have been happier to be picked up. My dog's haircut lacked quality. Her cut was completely uneven.

Debora Castillo Castellon

2022-05

We visited PetSmart Pet Grooming located in Flagler, Miami. Maria was amazing, kind and attentive with our Bruno. She did a beautiful job. Bruno was very happy with her.

Ted Cueva

2024-04

Very Disappointed, charging prices that not according to the prices on the displays, need employees with a little bit more of customer service knowledge

Eric Seiden

2023-12

The prices may be a bit high, but I can always find what I want. What's frustrating is that whenever I buy a case of cat food, they have to open it to scan a can. They can't figure out how to process something without opening a case. I buy 10 cases at a time, and they have to open every damn case to scan a can every time I go, and that holds up the line.I went in sgsin today, and I want to give triple brownie points to Cami, who was able to actually scan my cat food without opening all the boxes.

Rachel V

2024-03

I’ve tried for over 20 mins to reach the grooming department to tell them I have to cancel my appointment. They do not answer I will not waste anymore of my time.

Coach Pat

2021-05

They have it all for your pets. Staff is friendly, and there's always someone around to help you. Plenty of parking in the shopping center. They have markers on the floor for social distancing. Prices are a little high on some items but it is convenient cause they have a lot of choices on everything.

Henrietta Campbell

2021-05

My 12 y/o black lab always gets groomed by Esther. She is amazing, super caring and goes above and beyond to make sure our old man is happy shiny and clean when we pick him up. She is very consistent and works quickly and efficiently. 10/10 Recommend!

SoFlo Studios

2023-09

The staff that works there do take forever to tend to the customers in the fish section but with that said they are always awesome when they do get to me.

Xo Go

2020-05

Weird how this place has 5 stars. Everytime I've come into this store, there's animal poop and pee somewhere in different aisles and it's ignored.Recently I came into the store and saw a tank full of dead fish at the bottom of the tank with chunks missing due to the other fish feeding them. I wonder how petsmart feels about their stores being represented this way. I doubt they care much, since PetSmart used to sell diseased crickets to unknowing reptile owners. I remember my cousin being told to keep selling the crickets despite the diseased crickets causing the animals eating them to get sick.No one that works here ever looks like they want to. It must be pretty miserable knowing how many animals suffer under their "care".What a sad place. Don't bother coming here. I attached pictures of the tank with the dead fish pile.

Jorge Valero (JFVP)

2024-03

great service, super friendly staff, and nice stock :))

Alex Carrero

2019-05

I found the most adorable rescue kitten at this Petsmart. I had to take him home.. the manager was extremely nice and helpful in the adoption process. It’s been a week and it turns out it was the best decision in my life. I love my cat

ASTRID VARGAS

2023-05

Great store huge inventory my pet love it

k

2022-05

would give 0 stars if i couldVERY IMPROPERLY CARES FOR ANIMALS!!Will attach a photo below but they are not caring for many of their pets and when brought up to the employees, they shrugged it off. said the manager didn’t have the time to help.there were rusty screws in their live animal enclosures(bottom left in the photo)AWFUL AWFUL AWFUL

Maii B

2021-05

My favorite store to get what i need for my pets. Very organized and good staff.

Michael Figueroa

2023-05

The service was amazing and we quixkly found what we needed. However, the promotions being used caused some confusion. The promotion stated a discount would be applied to 2 items OR more of the same type, yet the discount could only be applied if there were MORE than 2 items of the same type. Its not any of the employees' faults. I just wish the wording was clear.

Mariana C. Tovar Capella

2020-05

This petsmart is great, maybe not the wider selection on stuff but pretty decent, I took my dog for grooming (not the one in the picture though) I just took that so you can see the see through glass where you can take a peek at your dog while they are working on him... that being said, my dog came out looking beautiful!!! Stacy did an A M A Z I N G job on him even though it was his first time and he was being a little bit of a jerk. I’m coming back every month to this place for sure!

Mirta Rios

2023-09

Forget about making appointments they don’t honor them . Worst experience and the manager couldn’t even give a reasonable explanation . Was the first.client Appt at 9 am went to check at 10 they we're working on dogs that came later and my dog had not been touched , waiting in a corner.Why do you have scheduled appointments?

Omaida Alba

2023-08

Today I went to buy 2 goldfish with my grandkids. I asked a lady to please provide me with the goldfish and she started to interrogate me asking how many others I have at home and the food etc etc … I asked her that I purchased 4 before at the same store and still she refused to sell me goldfish. Unfortunately I have to leave the store without the goldfish and seeing my grandkids disappointment in their face. I am a customer at their store since I have 3 dogs and a cat as well. I was not satisfied with my interaction . Thinking of going to a different store .

asbel morales

2023-05

We used to take our poppy dog to this place and we thought everything was fine . But today we called to make an appointment and the lady on the phone asked for availability and the lady who do the grooming “ Estasy” replied that “ she have too many cats and also our poppy dog misbehaves too much . If you are going to be working with animal the first thing is to understand them . As a poppy, all dogs are immature due to their young age. Also those are the clients and as a service of the business that pays you .Staff needs to take care, love and help them. With this behavior of the staff , I don’t think the treatment to my dog was the best while he was in there. Only god knows how he was treated when he used to “ misbehaved “ as she said .I would not recommend this place and we are very disappointed at this person . Very unprofessional to express herself like that to beautiful dog.