PetSmart

Mariale Morante

2023-05

I take my dog here because I have tried other grooming services that didn’t meet my expectations but since I started bringing Pepita here we only have good comments about her haircut. Christina is the one that I always request!! She knows her and does an excellent job!!!

ashley valdes

2023-05

this pet smart did a terrible job with my dog. For one my dog only had tiny knots on the the back of her leg and i had told them to do a light trim on her body and around her eyes and instead they shaved her body down completely and shaved her really bad and unevenly, they even cut of parts of her tail and ears and then she tells me that i singed a paper where it says that she will get shaved when i only singed the check in, even then groomers are supposed to call to verify that i want the shave. they also said that my dog was aggressive when she’s a baby with missing teeth. oh and she stinks they they probably didn’t bother to bathe her. groomers name was marti.

MILKOS D. SOSA

2023-05

I almost always go this Pet Samrt to buy things for my pets.The staff is always very attentive and willing to help. They always have a detail when I take my dog.It is a place with big parking and there are also other stores in this mall that are very convenient.If you found this review helpful, please like it and follow me here on Google Maps for more recommendations. Thank you 🙏🏻

Ricardo Muniz

2024-04

If i could give them 0 star i would!!!! Worst Costumer Service i have ver experienced ! Brought my cat at 10 am in the morning , its 3:30 and i haven't heard any diagnostic , evreytime they transfer me to the doctor its 10 minute hold!!! Dont go to this place they suck!

Angela C

2021-05

First time going to this location and I was surprised on how clean, organized and helpful was the staff. I went to return some left over supplies I purchased at another Petsmart for a fish tank that I didn’t use. I went to the store because I always go to the target in this shopping mall. So I decided to ask questions to the cashier about dog training, grooming etc since we are waiting for a puppy.She was extremely helpful explained everything and did recomendations. She even called another associate I think the manager to give me info on the training. I was very surprised because normally in other stores they are not that helpful and are always on a hurry.She gave me information about Bandfield the vet services there and the convenience of taking your pet there. I was really surprised and will define give it a try to this Petsmart for any of there services.

Maria J.

2023-11

Compact, has everything you need & associates come up & ask if you need anything rather than avoid like some stores I've been to. I wish the aisles were more divided by the kind of pet, like keeping all fish products in the same aisle as the fish tanks or the bunny/gerbil/rodent stuff within the same aisles, or a "line starta here" sricker on the ground because I was confused the first time I came, but nothing is always perfect, & customer service compensated for it!

Irene M.

2023-12

Looong wait at register. Very nice people work there but staff is limitedHad the dogfood we wanted 👍

Rey Madrigal

2021-05

I love this store, but more importantly my schnauzer loves it too. The staff is friendly and knowledgeable and the place is always clean and everything is easy to find. I've been a customer for years and there's no reason to change that now.

Robert Salvador (Robert)

2017-05

Nice looking store and great products but not the best management.

Deirdre DElia

2024-04

Best dog grooming I’ve had!

Tiffany

2023-05

The groomers are very friendly and my dog gets along with them if there is no bath time, haha. Otherwise on a weekday I can do a walk in for a nail trim for my dog. They also have to many food options for small breed dogs.

Alfred Dominguez

2024-02

Conveniently inside parking. Lots of inventory.Great place when it's raining. Bring your pet!

R V

2024-01

Better prices, but the store is not to clean

Hassan Elnahas

2023-06

Good wide selection and helpful staff. But very few staff to customers - so you usually have to wait a while to be served.

Maria Sol Toscano

2023-05

My puppy attended training classes at this Petsmart. Dani is an EXCELLENT dog trainer, very knowledgeable, patient and kind. Class size was small so we received plenty of one on one training, unlike other places. My puppy learned how to heel, stay and place, among other commands. Highly recommend her classes!

Sobphie Ruiz

2023-05

i am beyond livid. If i pay for my cat to be groomed then it is so that i do not have to manhandle her and do it myself, in which i have no experience and all the fear that i may hurt her. upon arriving home she was still matted and I had to take scissors and attempt to finish the job myself. I am so disappointed and upset that this has happened again, because Marty(?) the stylists does not listen to what i ask for. She left my girl looking patchy and unfinished and with mess on her behind. The first time this happened i forgave, called, and went back for it to be fixed. this time i will take my cat and business elsewhere.

Dana Lawrence

2021-05

The associate who checked me out this morning (a woman with short hair) was so warm and genuine that I had to leave a review. She was very kind - asking questions about my “baby” (dog) and just so sweet overall. In a stressful time she really helped start my day off on a really nice note and I’m very grateful.

amanda o

2022-05

Extremely disappointed. I called yesterday regarding the Easter bunny photos for pets and was told I did not need to make an appointment and could just walk in. Never was told that there was a place online to book an appointment. I called again this morning and was told that if there was no more availability online I could go in and stand in line but if someone showed up with an appointment they would go before me. Naturally I understand that. But it appears that after waiting for half an hour, each dog takes about 10 minutes taking a picture (which you have to take yourself) so after waiting for a while I realized that there would always be a pet with an appointment. My message to this location is to communicate better and let staff know about online bookings. This is extremely disorganized and unprofessional. I used to love coming here but the lack of common sense is too much to ignore. I look forward to taking my business elsewhere

Steve P

2020-05

Nice clean and pleasant location. Store is larger than expected considering it's location within the complex. Ryan was incredible. He greeted us as soon as we got in, told us about this really cool puppy savings book, and was more than happy to help us with anything we needed and provided a ton of info that we didn't know about the store. Prices are pretty relative to other pet stores but the puppy book resulted in a ton of savings. Parking is usually no issue on normal days either.

Lisa Fox

2023-05

I was so pleased this afternoon at PetSmart in Dadeland Station, because they quickly refunded my money for a large bag of Purina cat food I purchased along with a large plastic storage container - I had the receipt but I had thrown out the cat food bag.On Monday, I bought a storage container along with large bag of Purina Pro cat food that comes in a paper bag - thinking I would save money for the better price, plus the bag is more eco-friendly since it's not plastic. For the next 4 days, I realized that my two regular cats wouldn't eat the food, even though some strays would. Long story short, I ended up noticing a moth in the container. I was thinking I needed to return the food anyway. The container I bought didn't seal tightly, but also the supervisor explained to me that they have been having a few other customers complain about the large bags of Purina as bugs had been getting in small holes in the bag while in transport. I am not 100% sure if the bugs got in from my house to the container or from the truck, but definitely the food was spoiled prior. I don't normally write reviews here, but I was so pleased with their willingness to return the product and help me, I wanted to write that here. Usually, it's no problem to return an item with a receipt, but I was concerned since I put the food in the container and threw out the bag. After the return, I purchased the smaller bag of food - unfortunately it's a plastic bag but the cats were better about the food.

Raul C.

2023-05

Good stock and eager employees. I was able to buy the crickets i needed with no fuss.Employees in a good mood, and it was contagious. Very good place to frequent for pet supplies!

Nathalie Diaz

2021-05

Covered in ich and emaciated. Straight up animal abuse. Also the gray fish is still alive it just can't move.

Kyle Duffy

2022-05

Worst experience with a groomer we’ve ever had. We have a sheltie. They’re long haired dogs so we know it takes time. 8 hours though? Dropped off at 930 am picked up at 530. He looked exactly the same as he went in didn’t trim his paws, nails, ears, butt, chest, groin. The big trouble areas. Barely even smelled better. I am submitting a claim for a refund. Their staff seemed ignorant of this breed and possibly others. Don’t come here if you have a dog breed with any amount of hair.

Alvaro Saenz

2023-05

Great experience!! employees are very helpful and courteous. They are very nice to pets too.

Elisa Perez

2021-05

This PetSmart has been the best one that I have gone to so far. The store is extremely clean and organized, and the staff go above and beyond to meet all your expectations, especially Steven. He helped me a whole lot in the fish department. He gave me thorough explanations on what type of fish is best for my fish tank and helped me look for items that I needed. I would definitely recommend this store to anyone.

ihsane elmir

2022-05

My advise to you don't go there it's all about money they will over charge you and will not resolved your pet problem I took my cat there they told me he has infection gave him injection and ear drop $338 the cat get worse than we went back to them so now the cat need to do exams and they estimate the will cost about $538 they just guessing they not nolegibal to make long story short I took my cat to different clinic. Bottom line the worst place ever

Christina Rodriguez

2021-05

We took our puppy (miniature schnauzer) for their grooming services. We were very pleased. She looks so cute. Marcella was so sweet and patient with our puppy. She did a great job!

Pat Keebler

2021-05

My dogs came home pretty, smelling good and in great spirits. Marti and Jorge were great. Booking the appts at the grooming salon on line, and being able to pay on line prior to picking them up really helped save time

Pat Sutton

2019-05

Sales were ok but the young lady couldn't tell me the difference in two whistles. The checkout lady was great. I loved the picture on an entrance door of a cat with a knit hat on with a pompom on each side where the ears are. Cute!!

Anjane Girwarr

2018-05

I only go here for the grooming salon and this location is lovely. The customer service for the groomers is fantastic! They are always finding ways to offer coupons and deals making it very afforadable. The quality of their work is great and my dog seems to enjoy herself. I highly recommend this location. Also doesn't hurt that Target is in the same shipping center.