Petland Kendall

Isabella Ramos

2024-05

My son loves animals, and has been begging me for a four-legged pet, so we enjoy occasionally stopping into Petland for a little play session with a pup (always hypoallergenic, of course 😜). The people that work here are so sweet and accommodating, and letting Wilder play with a furry friend is really helping to teach him about all of the responsibilities that come along with pet ownership…. And just so darn cute to watch! This little lady is a super cute and super playful poodle named Lola 😍

Caylin Portuondo

2024-05

My recent experience at Petland was unfortunately marred by the behavior of one of their sales associates. While the store itself had a good selection of products and seemed well-maintained, the interaction with the sales associate left much to be desired.Upon entering the store, I was immediately approached by a sales associate who was looking to help. She mentioned she just began to work there. She was doing great, and was very attentive. She was kind and gentle with the puppies and her approach with helping us out as well. All the questions we asked, she would double check before getting back to us.Shortly after one of mangers made his way over and began to be overly aggressive. His approach felt pushy and insistent, making me uncomfortable during what should have been a pleasant and gentle . I understand the importance of sales in a retail environment, but there's a fine line between being helpful and being overly aggressive. I was also disappointed by the lack of privacy when discussing financial matters. I expected these discussions to be conducted between my partner and I, not the two of us, two sales associates, and a manger. I felt exposed and uncomfortable discussing sensitive information in front of all of them.I hope Petland considers providing additional training to their sales staff on how to interact with customers in a more respectful and customer-focused manner. While I appreciate the range of pets, and products Petland offers, I would hesitate to return if the sales approach remains as aggressive as my recent encounter.Overall, my experience at Petland was overshadowed by the aggressive sales tactics of one associate, highlighting the importance of customer-centric service in retail environments.

Suramy Lopez

2024-05

We had a great experience the manager was so good with the kids and very knowledgeable. He was able to answer all our questions and was very professional, his sales approach wasn’t overwhelming very smooth and just good vibes. Definitely deserved to be recognized!

Larissa Delimon

2024-05

Diego helped us find our perfect dog. He listened to our concerns and was overall very kind during this whole process. Would recommend asking for Diego next time you want to adopt a dog!

Claudia Royero Reyes

2024-05

Super Happy with the experience of getting my puppy Milo with Santi at the Kendall location. He was very helpful and charismatic. Most importantly he made sure to work with me on finding my forever puppy!

Jennifer Garcia

2024-04

I’m pleased to say I had a great experience at this location (Kendall) my first trip was at the Pembroke Pines location and my experience their wasn’t great Amanda was very pushy didn’t let us spend some time to get to know the dog don’t recommend her service at all She wasn’t very helpful either. 👎🏽 On the other hand thank you for Juan and Ana they helped us get a puppy they explained all the perks about our new member to the family (Holly) she’s wonderful we fell in love with the minute we saw her and they helped us take her home they are the best 5 stars to the both of them.!!!!!!

Miguel Ramos

2023-06

There is a reason why I’m not giving a 5 star rating and I’ll explain. My wife had been looking at a Goldendoodle they had named candy for a few weeks so we booked an appointment. Ronald met us yesterday morning for the appointment and he showed us Candy and two other dogs. We left and though about it and late at night we decided to purchase Candy who is a 13 week Red Goldendoodle. The price was HIGH so I contacted Ronald, told him we wanted Candy but needed a better price. He was NOT at work and still contacted the Store Manager and gave us a good price. Here is why they don’t get 5 stars. When we met in the morning the price of Candy included the Chip they place on the Dog, Cradle and a few extras. When we went to buy Candy, we paid $1,000USD extra for all the things they said in the morning that was included with the purchase. Not Ronald’s problem, maybe ours. But if things are included for the price, they should be! We are happy that we brought Candy to her mew house but as a Sales person that I am, if the price includes everything then, we should not pay for any extras, or tell us, and we choose not to buy all the extra stuff!

lysbeth lopez

2024-04

We just got our puppy from Petland Kendall and was helped out by Kevin. He was very informative and helpful. Customer service is great and the process was easy. Kevin gave us pointers and helped us pick out exactly what we needed for our puppy.

Sofia Hernandez

2024-03

Kevin and Krista were amazing! You have to come check this shop out!! <3

Maytee Rams Aguilera

2024-04

You sold us a very sick dog. And I have the receipt to prove it as well at email back up. The vets report showed the condition the dog was in. Tiny puppies traveling from other states can pick up things because they do not have a strong immune system you should do a better job at ensuring you don't sell sick animals and if by chance you do because you did not know it was sick you make sure you reimburse for the vet bill. Again you sold us a very sick dog and refuse to reimburse me the $650.00 I had to spend to make the dog healthy. You guys are garage.

Ruben

2023-05

Amy was amazing at Petland Kendall. She awarded us play time with both brother and sister Cane Corsos. She was patient and thoroughly answered all of our questions. Amy is an asset to this company. She has an amazing attitude and beautiful smile. Amy is knowledgeable and loves animals. Employees like her make it pleasurable for customers to revisit this store.

Janari Edwards

2024-03

Santi the manager is soooo pleasant and greeted me with an exciting and positive attitude. Great experience!!!. The staff wonderfully and pets were well taken care of! Experience 10/10 ! Would do it again just for the great experience! I loveee my dog.

Anna Boucher

2023-07

The staff (especially Ronald) were incredible! Very informative about our pup, her upbringing, her breed, and how to care for her when we introduced her to her new home. We told Ronald what we wanted and not only did he help us but he went above & beyond to help her find her way into our hearts and her forever home.

Tamieka Chester

2022-05

We had the BEST experience yesterday at Petland (Kendall location). The staff were all so kind and helpful. They all greeted us as soon as we came in.The way they interacted with all the pets was so amazing. My daughter and I were there to get a pug puppy that we saw on their website.Thanks to Valerie and her wonderful manager going above and beyond , we left with our baby boy pug! We LOVE him! Thank you so much Petland. I recommend anyone who wants a pet to visit them. We are new puppy owners and the staff made our first experience less stressful by answering all our questions and guiding us, making the process simple and giving us all the information we needed to feel confident as new owners. THANK YOU, Petland!!

Jennifer Montesdeoca

2024-02

went to this place with a group of friends and the rest of the group went to see their selection of puppies and i couldn't see one because of "two puppies a group" allowed. (the person who was actually going to purchase a puppy) i think its a dumb rule seems to only be for the kendall location.its fine all they had was golden retrievers not much variety 🤷🏻‍♀️

Hernando Medina

2024-02

Perfect and right place to "adopting a pet". Today I adopted a beautiful dog, I love him. . . He is my new baby in the house. Kevin help me today, gently nice guy Thank-you!AAA+++

Ana Rodriguez

2022-05

Although the adoption & service experience was great, I come to find out how underweight and underfed my puppy was when I had his first Vet visit within the first 4 days of having him. I was also told he is anemic & the food from Petland they were feeding him was also not the best.I remember hearing the ladies in the back of the kennel screaming at the dogs to shut up. That was alarming but I was happy I was taking him home with me. I don't think these people treat their dogs properly. Please reconsider.

Randy Beltran

2023-07

We brought Slinky into our home today without even thinking we were going to have a dog of our own! We could not have made an easier decision without the help of Petland's great customer service! Thank you so much for everything ☺️Be sure to follow our journey on Instagram!: @canine_flyers

Adriana Cerray

2022-05

Had an amazing experience at PetLand in Town & Country and I felt welcomed from start to finish. The pets looked to be healthy and energetic, and the staff was very attentive with them, as well as customers.Thank you to those who helped me while in search for a potential furry friend!

Elizabeth

2022-05

I do want to add an update. A year ago my partner and I welcomed Gizmo from Petland in Kendall to our family. I can’t say enough good things about the way we were treated by everyone there and how much we appreciated their patience and time answering all of our questions and explaining the financial options we were offered. We wanted to feel comfortable with where our new pup came from and how he was treated, etc. and Petland made us feel good about our decision to go there. They had a binder on each dog we inquired about, filled with medical and breeder information. Not to mention Gizmo has brought us so much joy since we brought him home and we can’t thank Petland enough for bringing him into our lives.I do want to suggest one thing - when you’re checking out and receiving paperwork, etc., you’re recommended to go to Pou Veterinary Group by the staff when you get a pet at Petland. My advice - do not make the same mistake I did and go there no matter how good the vet’s “deal” sounds - once you get to the vet you realize it’s all a scam! You don’t really save any money, they are wildly expensive, sell you treatments and products you don’t need or could find online for 90% off their costs, and you may end up with a $1,500 bill because your dog has diarrhea, like I did. Do your research before taking your beloved new family member to this recommended veterinarian. I am a bit disappointed that Petland chooses to do business with them and recommends them to their clients. Other than this, I highly recommend checking out Petland for your new pet as my experience with them was wonderful.

Jane Smith

2024-03

Nice clean place, just feel bad for all these puppies caged up. I rather go to a shelter and rescue a pup. Didn't like the attitude of the person 😒 there possibly the owner. Very cocky, apparently can get you whatever dog you want.

Charlie Ramirez

2023-05

Did not expect to get a puppy today!! Walked in to petland store kendall with family to see puppies and we fell un love with an alaskan klee kai. Niko our pet counselor attended us and answered all our questions. He explained all the benefits and perks that come when buying a dog with them. We could have not been happier with his knowledge and customer service.Puppies are happy and well taken care of. If you are looking for a new pet dont hesitate and come tonoetland. You might walk out with your newest family member in your hands.

Ciana miracola

2024-04

Petland helped me find my dog and they staff were so helpful and welcoming. I look forward to coming back for future purchases!

Algernon Wright

2024-01

Enjoyed our time there playing with the fur babies. Hopefully we will be bringing our baby home soon. Staff was courteous and provided plenty info.

Mariah Pro

2023-12

Petland Kendall representatives were very helpful in assisting us in adopting our puppy. They prioritized finding the right home for each puppy and allowed us to spend as much time as we wanted with her. They provided vaccine records and she is a healthy thriving puppy.However, the reason we are leaving a 1 star review is due to the obstacles we have faced financing with the Petland Credit Card. The store representative told us our card will be mailed within 2 weeks and we will be able to make a payment once we receive it since the online portal requires an account number to sign in. After 2 weeks we did not receive anything. I received an email stating the payment is due 12/07. The Petland Credit Card Customer Service Representative said our unit number was not in the system and they would send us a new card within 7-10 business days. We explained we did not want to incur a late fee or miss a payment and requested either our account number over the phone or to make a payment with a credit card over the phone. The customer service representative REFUSED to give me the credit card account number AFTER verifying my identity and said I can only make a payment over the phone with my checking account information or a debit card. Considering I am not trusted to be provided my account information to make a payment…I would not provide my personal account information over the phone to a stranger. The customer service representative said we could contact Pet Care Solutions team through Petland Kendall and make a credit card payment over the phone. He did “promise” he would make a note on our statement to waive the late fee. I contacted Petland Kendall and informed them of what was happening and the store representative also advised the Pet Care Solutions team would assist with making a payment. After several phone calls, voicemails, and a written claim over the course of several days. The PetCare Solutions Team emailed me stating they would not be able to assist since payment is with a 3rd party and they do not have access to their system. The Pet Care Solutions team did not provide any contact information for the 3rd party. I have never had an issue with making a payment on any line of credit and been denied my account information to make a payment. At this point, it seems like our only option is to miss our payment, incur a late fee and interest since no representative is assisting or taking responsibility for our address being incorrect after we typed it 3 times in the store, verified it, and it is on our ID’s to PAY OFF our balance.To anyone needing financing to get your puppy, I would recommend you find your own financing options and stay away from Petland financing.

Devina Urbay

2024-03

Petland was great. They discussed pricing with me and negotiated a price that we were both comfortable with. Best experience anyone can ask for

Brittney

2022-05

The store was clean and the dogs were adorable, the associate that helped me was Isabella and she was amazing explained everything to me so simply. She helped me find the newest member of my family. She made sure I knew everything and had everything I needed to make sure I was ready for my puppy.

Robbie Griner

2021-05

Great experience and.plenty of puppies to choose from. I purchased a Mini Golden Doodle from them and I was a very easy and pleasant experience. My fiancee and I love or new addition to the family. Her name is Esme' and we are so happy we found this precious little girl.Thank you to the staff and what a great experience we had at Miami Petland!!

Chris Of Miami

2023-11

Thank you to Amy and Santi for helping me make the decision of bringing our new fur baby home so easy. We chose and Merle Mini Schnauzer.This was such an easy process thanks to them. We felt like family and are so excited to introduce our new fur baby to our other fur babies at home.Welcome Home Kylie!!! 🐾

Eric Rubenstein

2022-05

Had a fantastic and easy experience with Kat. She was pleasant and answered any and all questions we had. Would recommend this place to anybody looking for a healthy and well taken care of puppy.