Natural K9 Miami

Simonne Piriz

2024-01

Great snack without all of the bad stuff. We go here to grab all kinds of freeze dried goodies for our chocolate lab and 18 year old kitty. Highly recommend if you’re looking for simple ingredient treats.

Kristen Kirkwood

2024-04

They have a good selection of dog food and treats. The one time we went they gave us a really nice goodie bag of samples to try.

Richard Bland

2023-10

This store has it all! Be warned, prepare for your pet to go crazy with all the lovely treats distractions on diplay the moment you step in the door! Great price and world-class service from all pet lovers inside !

Will C

2023-12

It’s ok. They have good products. Staff wasn’t super friendly. I like Pets Best better.

Zenaida Padura

2022-05

They're the Best very knowledge & professional. Great staff Paulina, Jessica & Carmen. Best price in town. Recommend them to everyone.

Melinda

2023-05

I placed an online order on November 26. My credit card was charged immediately. Today is December 1 and it still hasn’t shipped. Shipping alone was approximately $14. No one has contacted me regarding a reason for the delay. No one will answer the phone in Florida. After numerous attempts to contact them, no one has responded to my calls or emails for the past 2 days.Update: On December 5, my account was credited for the charges. However, I still never received any response from this company.

Sarah

2024-02

Food, supplements, health care, chew and dog toys is all they carry

alexandra hart

2022-05

Awesome selection of hard to find pet foods. Their prices can be a bit higher than what I find online sometimes but they’re very helpful and will order you things when needed! The staff is always friendly as well

Alexander Goughenour

2020-05

Great first impression. They have a points program. But 10 bags of dog food and get the 11th for free. Nice selection of chemical-free, natural dog treats. The staff has been very friendly and very helpful so far. This will be my regular dog store unless something unexpected happens. Would recommend to a friend.

Krystyna Ermer

2023-05

So glad we found this pet supply store. They have a great rewards program for members and the staff is extremely helpful. They also carry the best brands of food for my dog. This is my new pet supply store!

S Lo-Lu

2021-05

Great local pet food store selling the best brands. I’ve done a little research and their prices on Fromm, which is what I feed my doggo, are competitive with larger online stores. If you love your pup, go here!

Vladimir Larios

2023-05

RESPONSE TO OWNER: The fact that you ultimately delivered my dogs food does not justify in anyway the awful, unprepared, and incompetent service and horrible impression your store left on a former loyal customer. THE "THAT'S THE END OF THAT" STORE. AVOID AT ALL COSTS. this happened this week. they do not care about you or your pets. This one is an all time great. I called yesterday morning at aproximately 10 am. Yanessa took my payment for delivery tonight after 6. It has been done before for over a year. Come tonight, expecting prompt delivery, i waited until 6:30 only to find out they did not deliver my senior dog's food, a food that she needs, and is now out of. I called several times between 630 and 710. No answer, no call back. When someone finally answered, it was a young lady named Peyton, who seemed vastly unprepared to do her job. She had no idea how to look up my order, had no idea what food I was expecting, even though I had to pronounce it five times. As a normal business I believed this was, I said it was unacceptable that they had charged me and conveniently forgot to delivery as promised. The young lady, Peyton, was very eager to remind me that "I am just a seventeen year old employee, you have to call the manager tomorrow" Never mind my dog has no food, Peyton did not want to help me further. She kept me on hold for thirty minutes, doing I do not know what. I repeated it was unacceptable that this kind of nonchalant attitude could be taken after they had taken my money, and failed to live up to their end of the business. I demanded to speak to the manager, and Peyton, after reminding me of her age, told me to call the manager in the morning. I then insisted that it was unacceptable to keep me waiting and my dog hungry, and asked to get the manager, CARMEN SANTOS, phone number. I explained to Peyton that a business is not run this way, that they had already taken my money, and had failed to deliver. Peyton continued to remind me she was seventeen, so I reminded her that I had worked at a store at her age, and that even at that age, I tried to solve a customer's problems and not take a nonchalant attitude. I asked for the manager CARMEN SANTOS' phone number. First, Peyton kept me on hold doing I do not know what, claiming she was looking for the number. Then, without even making an attempt to contact manager CARMEN SANTOS, Peyton refused several times to provide a contact number for the manager. In the meantime, my senior dog was still without her food. While refusing to provide even an effort to resolve my problem, Peyton told me why would I call Ms Santos as she "wouldnt pick up my call, as she wants to spend time with her family" As a former manager myself, I can share my desire to spend time with family, but when my business messed up, I had to be available to solve it. Peyton ended her great service by saying, all of a sudden, that a mysterious employee had told her not to provide a contact number for her manager. Granted, Peyton had stated initially she was alone. I would have to call CARMEN SANTOS at 11 am, almost a full day after failing to deliver my paid product, and "that's the end of that" She repeated what apparently is the new motto for Natural K9 when they fail to deliver service, "that's the end of that" Peyton finished off her stellar service by hanging up on me. TERRIFIC PERFORMANCE NATURAL K9. NOT ONLY DID YOU TAKE MY MONEY, YOU FAILED TO DELIVER MY DOGS FOOD, LEFT HER WITHOUT FOOD, AND THEN TOLD ME THAT'S TOO BAD, SO SAD, THATS THE END OF THAT, ACCORDING TO PEYTON. amazing how horrible the service was this evening. So, like I told young Peyton, I am going to make sure I write as many bad reviews as possible, since this store is about to lose a customer of about 15 years. I guess, Peyton, "that's the end of that" TAKE YOUR BUSINESS TO AN ACTUAL STORE THAT CARES, FOLKS.

Lindsey Grande

2021-05

I liked shopping here until they stopped honoring their rewards. I’ve since switched to Petco (down the street from NK9) and signed up for their Vital Care program which has unlimited teeth brushing and nail clipping and you receive $10 in rewards each month, plus more rewards with the points you earn with every groom or product purchase. I am all about shopping small and why I fought for every reward Natural K9 wouldn’t honor (even reached out to the food company to make sure the reward program was active), and I just grew tired of it. Customer service is the real difference between these two and I don’t think that’s a matter of small and corporate business, but rather management.

Sabrina N

2023-05

I love this place, it’s hard to find a quality pet store that has a lot of options for cats, it’s usually limited and a small section but this one has everything

Alena Hall

2021-05

Great customer service, Barbara was an amazing service representative. She was able to walk me through the store and tell me in detail what the food was made out of and what I should be looking for to better care for my pet. Amazing store highly suggest others to come.

Li

2022-05

Great selection of healthy dog food in a clean facility that always provides excellent customer service when I have questions. Staff is very knowledgeable and helpful. Make sure to sign up for their points program!

Viviana Batista Perenzin

2019-05

Natural K9 Miami is awesome. They have a great selection of dog food & their staff is very knowledgeable & able to provide recommendations if you're unsure of what food to get your pet. They have a website, but I recommend going to the store because the prices are slightly lower. I pick this over any of the dot com stores any day. You know what you're getting at Natural K9 - authentic product & great service.

Maria Hernandez (pikameiser)

2019-05

Has frozen raw food! I bought Primal, which was $17 frozen compared to the $30 freeze-dried packet. The store is filled with top quality pet food; very welcoming and cozy. Cashier worker helped me locate everything I needed. They have frozen goat milk and bone broths too.Excellent place.

Jeff Howard

2017-05

They have all the highest rated brands and the staff is friendly and knowledgeable. If you want good quality dog food, this is your spot. They also carry plenty of toys, treats, etc., making it your one stop spot for everything your best friend needs :)

Chris Arrojo

2020-05

Top notch one stop shop, everything I need for my dog is here. Paulina helped me out with choosing the perfect food and treats for my Aussie. She was super knowledgeable about what each product had to offer and what type of food would benefit my Aussie the best. First time going and definitely won't be my last. P.s My Aussie is head over paws for his food 🤣

Chris Raborg (TheCyborgProject)

2017-05

Amazing dog store!If you want some, mostly likely all of the best and healthy, natural food for your dog, I highly recommend this store. Very helpful and friendly service as well.Always satisfied with the service as I leave. Even if they are busy.

Gaston Ortiz

2021-05

I went in looking for another option of dog food for my dog Yogi, and Richard (I believe that’s his name) went far and beyond to recommend some options and healthy ones too. He knew his stuff inside and out, I had no idea on there was so many options. The elk antlers are a MUST and bone a mints!!

Huascar Ruiz

2021-05

Excellent customer service, I’ve wanted to switch up my buddy Duke’s diet and had no idea what I was suppose to be looking for . Richard, an employee there made it easy to pick the right choice and Duke loves his new food, even shows off his little waist at the dog park now lol. Had a good experience in this store, I’ll be back !

Carla Rodriguez

2023-05

the customer service when I went in this past Saturday was terrible, two young girls working who didn’t even acknowledge me when I went inside the store. Didn’t care to help me find anything, when I asked for a couple of products their answers were short and seemed like I was bothering them. I will not be returning here to shop and I came here from a recommendation because the food I buy my dog is not available in all pet shops. Bummer

Maruchy Perez

2016-05

I walked in to the store looking for a product I had read about. They had the product but I also had concerns about the original product I was feeding my cat. I spoke with the owner who was kind enough to make some phone calls and inquir about my concerns, he was able to help with everything I needed. This type of customer service is the customer service I grew up with and it's how all business should be run. I enjoyed shopping at Natural K9 and appreciate all the help I got today.Thanks to the owner and staff for making my visit an informative and pleasant one.Regards,Maruchy PerezDoggie Days "Training For Life"

Victor Harbie

2021-05

I have been buying from Natural K9 for the last 4 years, as you know they have a promotion after you purchase 12 large bags you got one free.The salesperson said next purchase you will be eligible for free large bag. On my 12th bags purchase the salesperson refused to honor the promotion.The point is not about free stuff, it's about principal.

Dalymar Maldonado

2019-05

They have all the grain free product my dog needs. I can also order cases ahead of time and receive a discount. Very friendly staff as well!

Adolfo Pavia

2018-05

Natural K9 evokes the essence of a Boutique.Quality products, great selection and stellar customer service. Logan and the ladies are well versed and ready to help in respects to the particulars of all the items in stock.Kudos!

Jenny Pina

2018-05

A great little shop with top brand foods, treats, and supplements for your pets. Very nice and welcoming staff! Well-behaved dogs are allowed in-store!

r palmer

2015-05

Great selection of foods, great advice, easy on returns. I've tried many different kind of foods for my shih tzu without any success. I was advice to try freeze dry food from stella and chewy, RELUCTANTLY BOUGHT A BAG, guess what? MY DOG LOVED IT RIGHT FROM THE MOMENT I GAVE IT TO HIM!!! I FINALLY FOUND THE RIGHT FOOD FOR HIM.Thank you K9!