The Home Depot

Jim McIlvaine

2024-01

When I purchased a GE microwave (11/24), I noticed impact damage on the packaging. I asked the sales associate if I should be concerned and he said no. I took a photo anyway, while it was still in the store. I paid for installation and removal of my old microwave and took a half day off from work to be available for the scheduled installation on 12/1. I was told I would receive a text when they were 30 minutes out. That text never came and the installers never showed.I thought it odd, but chalked it up to Black Friday/Cyber Monday volume and associated chaos. I then thought it was odd that no one called the following Monday to re-schedule delivery. I called Home Depot on Tuesday morning, no one in appliances answers on the first ring, then they send me back there, someone finally answers and sends me to Crystal's voicemail. I leave a message for Crystal and she never calls back.I call the next day and Crystal apologizes for not calling back, doesn't apologize for the blown installation appointment and another appointment is scheduled. When those techs arrive, they open the box and discover significant impact damage and tell me they cannot install it, Home Depot will call and arrange for a replacement to be sent out (they advised me to always inspect the appliance before bringing it home, because this is apparently not unusual with Home Depot inventory.No one from Home Depot calls, finally I call Home Depot again, get the same runaround from the non-staffed appliance department and end up in Crystal's voicemail again. She calls back, says she cannot find a record of my purchase and tells me to return the item for an exchange. At this point, I'm a fool to give Home Depot any more chances to make this right, so I return the microwave for a refund.When I wheel the microwave to the returns, there are two employees there and no customers. One employee says, "Sorry, returns are closed." She is joking, but I am not amused. She carries it on and asks her co-worker to verify her statement, which she does. After waiting uncomfortably for a laugh from me that never shows up, they begin the return process.Here's a thought for people working in returns- customers who are returning products are probably not happy they have to make the return. The time to make jokes at their expense is not when they are seeking to make a return. Your company and/or the products they sell have probably let the customer down in some way and you should be apologetic for the inconvenience (it's now 12/13) and accommodating.Lowe's was more expensive, but maybe they'll figure out how to satisfy a customer. The applicance sales associate there did indicate they get two to three stories a day about the poor customer service at that Home Depot. Normally, I would chalk that up to competitive smoke-blowing, but in this instance, I believe them.

Raymond Pitsch

2024-04

What a terrible experience I have had with this location. They had a reconditioned lawn mower that they were selling & told me to follow up the next day because management would be in & could work on getting the mower into the system. Over 10 hours of calling back to the location for "Management" to determine that the mower isn't even going to be sold as reconditioned. Also, just to state the mower was blowing black smoke, went to a shop in Leesburg & the team determined that since the customer ran it with the choke on it wasn't going to be reduced, rather full price. (good luck with that). They even promised to have management call me, and I was always the one having to follow up because we are looking to make a purchase with their store. Its beyond sad how poorly this location is ran & the requests being asked by a customer aren't prioritized by their upper management. (Apparently they have up to 5 working at some times). I would highly suggest that you shop at any other location besides this one. They are oblivious to their customer base. I will make sure that I avoid this location whenever possible

John DeWitt

2024-04

I was in this store today and was helped by a fantastic young man. His name is Ben, he was in the lawn and garden section today. I want to let you know that he is a valuable asset to your team!! He was right there with all the answers and assistance. Thank you Ben!!

Tim K

2024-04

Went to this location to get a 2x4 for a bench, the website clearly shows they sell 2x4x6 pieces but the lumber guy insisted the website was wrong. So i got an 8 foot section and told him i need a 6 foot piece. Well i guess he must’ve been distracted about the website because this piece is clearly too short and is now worthless. I won’t be going back here.

Summer Living

2024-04

I will not shop at this Home Depot again. I'm doing a bathroom restoration project. I was buying some drywall for my project. Had a hard time finding some to help load the sheets on a cart. Once I saw someone, he started complaining he had to go to the bathroom. I told him to go and he told me he could not leave. As we started pulling the sheet and he was complaining about the bathroom. The sheet was dropped to the ground, and then he started yelling at me that I hurt his back. I did not end up buying anything from here and went to Lowes, who have been very helpful. To date, I have spent $2,000 on tile vanity, toilet, tile, and supplies. Never yell at a customer!

SmokeCrackWorshipSatan

2023-12

The lady that checked us out was so incredibly nice. She made my day. Some of the shoppers were miserable, but hey, what can you do? There was a staff member that said hello and he was just way too sweet I couldn’t stand it. Overall a great experience. Great staff and organized and clean store. Ty!

Ricky L. Smith

2024-03

I have been coming to this store since 2018 I really like going the employee to management are really nice and never be a problem but one time I had replace my well control box and I was in home Depot and 2 employees trying to help it could not be find so went to look one last time it's on the shelf in a cardboard box no pice on the bo x total cost was 107.?? Thank you all of home Depot for doing a wonderful job everyday ☺️

Marshall Johnson

2023-12

Our company is a frequent flyer at Home Depot. We have mixed experiences as we travel through Central Florida. Today, while visiting Leesburg, we had a chance to interact with Employee. We called the location to confirm inventory and then drove 25 miles to find the item was out of stock. I ran across the lumber associate and asked him if he could help me find the material. It showed 80 or so in stock. but nothing on the shelf, and we could not find them. Victor absolutely, went above and beyond to help me out. he didn't take the easy out and say we just don't have them. Which so many will. my hats off to Victor and his customer service skills. I'm sure he could see my frustration, knowing we drove that far after confirming inventory. He Spent the time to find the product, helped me get it loaded and out the door I went. As a commercial customer, I would absolutely drive back here for service like that any day. Thank you, Victor!

Johnny Spencer

2024-04

Home Depot at Leesburg the older guy was very rude at the paint department. He should be fired! I was helped by a woman ready to go home she told me a price for paint then she ask the older guy too take over. I told him I’ll be back I had more shopping to do and when I got back he was sitting down and I ask where my paint.? He got up and got it but when I rang up the paint it was a lot higher. So I went back to the paint department he was gone I ask the cashier to get him back. He came back with an attitude and said it was more to tint it. I was never told that and when did they ever charge extra to tint paint? I told him I’m not paying that so had to go with a cheaper price paint. He said you ask for that one. I said do I need too speak to a manager and he said no but very rude about the whole thing. Then before I left the paint department he said are you sure you want this paint I have lots cheaper paint. I have never been treated that bad before. I not happy with his service!

ary fuqua

2024-04

The employees are rude. The second my husband and I walked in the door an employee yelled at us and made us turn around to go a different way. We were looking at washer and dryers in the appliance section and we showed them what we want and they’re like yelling no no you can’t have it for no reason. Do not go here.

Bruce S

2023-06

Home Depot's founders' vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were warehouses that dwarfed the competition and stocked 25,000 products.Today, The Home Depot is the world's largest home improvement retailer with approximately 500,000 associates and more than 2,300 stores in the U.S., Canada and Mexico. The typical store today averages 105,000 square feet of indoor retail space, interconnected with an e-commerce business that offers more than one million products for the DIY customer, professional contractors, and the industry's largest installation business for the Do-It-For-Me customer.This store helps divert waste from landfills by accepting CFLs, lead acid batteries, rechargeable batteries, and plastic plant pots for recycling. And, this store recycles all shrink wrap, contributing to the 780 million pounds that The Home Depot sold to Trex last year. This is used to manufacture composite decking, bringing us one step closer to a circular economy. LED lights in your local store helped save on energy consumption by 98 million kilowatt hours last year.We always receive great customer service in this neat, clean and well organized store, making it our 'go to' place for our needs.

Lynn Proper

2024-03

Still has just about everything for around the home . You can find help , just have to search for it. Going to the service desk gets you what your looking for.It's not what it was like 40 , 30 or even 10 yrs. Ago . ,, Or before Covid . Try getting a piece if wood cut . But this is a Companyvthats here to Stay .You can take anything back as long as you keep that receipt .I'm Parcial my husband worked here for 34 yrs. They have a Homer Fund for If , Or When employees that have a castrophy happen . Home Depo helped me when I got a Organ Transplant @ Mayo Clinic . They paid for my 1 month stay in Jacksonville after the Tx. & To help us they pd. 3 months house payments for us . A Corporation that deserves Acknowledgement for havingA ❤️ . Being Human .

Judith Kolbinskie

2024-02

While shopping for a new upright freezer Mary in appliance department asked if she could help me with anything, I said I’m looking for a new freezer.She said what kind I said an upright.Then we went to where they were.Told her that is the one I want, she looked it up and said it would not be delivered until the 25th. I said I have to much food to just throw it away. With a women by the name of Sasha and asked is there anything I can help you with,We explained our situation and she immediately responded with I can help you. She went above and beyond to help me out with my situation. Thank you for associates like theses two women, I couldn’t believe how well they handled it all together. Thank you Mrs. J. Kolbinskie

Abigail Sanabria Ruiz

2024-03

Thanks and apreciated special help from Adrian and Michael them is so helpful too me them is so good listener and thank the manager the clearance area and Tatiana manager too .

Alan Lane

2024-02

Home Depot is a neat, clean, big box building supply store. Good selection and competitive prices. Usually have what you're looking for.

Rozalia Erhardt

2024-04

The staff is friendly ,helpful and the store stock is adequate. Open till 9pm

Koko Gough

2024-04

They're always so helpful and have a very wide selection of tools and building supplies.

Ken Costa

2023-10

Dear Sir/Madam,I am writing to express my profound disappointment with a recent visit to your Home Depot store in Leesburg, FL. the experience was marred by a deeply troubling incident involving one of your associates, Chris at front checkoutMy purpose for visiting your store was simple - to make a purchase and receive assistance as needed. However, during the course of this transaction, Chris's behavior raised serious concerns for both my wife and me. Chris displayed an alarming fixation on my wife's expensive purse and personal space. This behavior made my wife feel threatened and unsafe during her time in your store.Such conduct is entirely unacceptable and goes against the principles of customer service and safety that we expect from Home Depot. It is deeply regrettable especially when we have been loyal customers for an extended period.In contrast, your competitor, Lowe's, seems to be excelling in providing a comfortable and safe shopping environment. I cannot help but draw comparisons between our experience at your store and the more positive experiences we have had at Lowe's.It is my hope that you take this matter seriously and conduct a thorough investigation into the incident involving Chris. It is imperative that steps are taken to prevent such situations in the future and ensure that all customers feel safe and respected while shopping at Home Depot.Thank you for your understanding.

Micheal Kennedy

2023-11

I'm not sure what else is here. I got distracted by the lights.

Sef

2024-04

Nice store if you know what aisle your product is located. Best bet go online find what you need and check which aisle your going to

Andrea Reagan

2023-11

I always like the experience to visit The Home Depot especially the Garden Center. However, this time I was looking to purchase a clothes dryer. A wonderful lady helped me out with no problem and I got what I wanted.

Alexa Michna

2024-04

Tammy and the Pro Desk team are incredible! Knowledgeable and so friendly! Thank you!!

Sal Oddo

2024-01

I shop at Home Depot a lot. My local Leesburg Home Depot is awesome. The people that work there are fantastic and very helpful.

Kristi Kersey

2024-04

Professional and friendly customer service. Great variety of goods and love the garden section!

Susan Mitchell

2023-10

Every Home Depot I go into is clean, friendly, and has excellent customer service, and this store does not let me down. Everyone was so helpful to me! I would recommend this place highly.

Rodolfo Aparicio

2024-02

Very good customer service and very helpful service from the pick up desk staff thank you.

VENNILA

2023-05

Convenient and cheap prices and you can find everything you need for home.

Dave Coffey

2023-10

Home Depot always seems to have what you're looking for or something that will make it work. Prices are competitive, and products are of good quality. 4 stars only because I leave 5 stars for Menards!

Kurt Berkholtz

2023-12

Tony was in the the parking lot and offered loading assistance. Much appreciated. It's people like him that make the difference.

Pete Wesenberg

2023-09

Was going to spend $300 on a Milwaukee tool but they had the entire aisle blocked off and the guy working in there had no interest in helping me.So I sat in my car and ordered it from Amazon, for $40 less.Great job Home Depot