4.6 (1317)
1617 US-98, Lakeland, FL 33801
(863) 413-0626
publix.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Debbie Keahey
2024-05
Love that certain pharmacy techs know my name before I reach the counter and who I am picking up for, whether it be my daughter, my husband or myself. They are super friendly and very knowledgeable.
first Last
2024-02
I'm new here and cane to get some boars head meat sliced when we came it was line the lady here watch the lady struggle with a long line she kept doing orders that want getting picked up but my thing is she waited until another came behind me and was so happy to help the white man behind me but not the black couple must get better staff
Natasha
2024-04
Good Publix haven’t had a day where it was too busy . Clean place . Sadly I’ll always remember this place for the creepy lady that was looking through the cracks in the bathroom when I was using it . She saw everything! Noticed while I was in front of the mirror !! Creeped me out so much! Which bathroom stalls didn’t have those big cracks !
Anne Willis
2024-01
We shop here and only here. I spend hundreds of dollars in this store every week. My son is 1.5 years old and he always enjoys a cookie from the bakery every time we go grocery shopping. It puts a smile on his face. I am greatly disappointed with the bakery staff tonight around 8:00 on 12/27. We asked for a cookie with a smile and a please and thank you. Other people were around when the woman rudely said “Are you getting anything else other than a free cookie?” with an attitude. Its embarrassing that it was put that way. It’s a one year old baby that wants a cookie. I didn’t think it would be such a big deal to take 30 seconds to hand my baby a cookie. I am so incredibly disappointed because I actually love this store and choose it over other publix locations. But i’m not sure we will be returning after this. The woman in the bakery seemed younger with brownish red hair wearing a grey associate shirt. Do better Grove Park, I know you can because I’ve seen it.
Christina O'Brien
2024-03
After waiting 30 past pick up time for subs, I asked what I could do to prevent having to wait as long. The gentleman said "have someone else do it because I been doing it a while." I said ok let me talk to your manager and I will let him know. Bill is not concerned with customer service, apparently. After listing 2 things that may need improvement, he was more concerned with the volume of my voice, which I could barely hear myself, as it was around 6pm in the deli area. Bill should be concerned with overworking his employees and making shopping a pleasure.
Debra Herrington
2023-12
They leave so many Bogo signs off their products in the aisles. You need to take a flyer with you to double check.This morning two express lanes open. 7 people waiting in regular line.No front end help but one sweet woman.It is noticeable employee friendliness is going down. Workers don't speak to you anymore.Not sure what is going on because Store manager is great.
Abbie White
2024-04
Noah gave me a great perspective on life tonight. He’s only 19 but he is a GREAT kid! Thank you, Noah, for helping me, even when I least expected it
Dan Anderson
2024-04
It's a grocery store. Probably one of the best I've been to. But again it's a grocery store. I don't know that it really requires a rating. Did they sell packaged food and other sundry items.
Daisy Skeen
2024-01
Courteous staff, excellent array of products, appetizing produce display with ample variety. The store is clean with spacious wide isle. There are people who bag groceries and will take them to your vehicle , the store offers a pharmacy and handicapped carts.
Jesse G.
2024-04
Shelves always well stocked. Store and parking lot very clean. Love the deli subs. Employees are helpful and cheerful.
Michelle McCall
2024-04
Love Publix, their is always so I also have to say that during the pandemic when everyone was in a panic and shelves were empty all over town Publix never disappointed their stores were beautiful!!! The employees were delightful!
Isabel Gonzalez
2024-04
everytime i go to this Publix it’s always nice and everyone nice until today there a young lady name (Reese) working right by customer service and she was very rude I needed help with my wic and she didn’t give me the help I needed then my mother in law put one of the bars to separate our food and my mother in law told her “hey I’m paying for that one separate” she put one of them bars to separate our food,her response was “no you didn’t but okay” and she rolled her eyes we didn’t say anything to her after that but thank you but like I said everyone nice until we came across her today
Tiny Butler
2024-03
Well stocked by polite an helpful stockers. Very clean store. Curtious an polite cashiers an also very nice an helpful baggers. Love this store an shop here often.
Daniel Trowell
2024-01
Publix basically had almost every band of any given consumable on the market at that moment. They DO have well-stocked, orderly, shelves with items you can 99.9% guarantee aren't contained in opened, torn, crumpled or dented packaging. Their dairy seems to always be well within the spoilage dates listed, and their customer service from cashier to stocker to manager almost always seems willing and easy and eager to please. Their bakery is outstanding, having freshly made/baked goodies daily and of the highest quality. The only two areas that I feel could actually warrant mentioning that might benefit from a 'refresher course' are:1) the bagging of groceries - definitely a dying art in the new millennia, but one that Publix literally wrote the training manual for and the teens today just don't seem to understand the importance of (because who wants their eggs and bread smashed by their gallon of milk and 2-ltr. Soda bottles?)AND2) the slightly-elevated cost per item; however, that can realistically be defended by stating that well-lit, ultra-clean, pristinely stocked and arranged aisles, rows, and shelving isn't done without that extra 'ummmph' of effort and pride put into it = another 5-10¢ on the dollar....
Liz (Adrenaliz)
2024-04
I come to this Publix every week and every time I go to the bakery. They always make sure to have the item I come for and are always super polite. 10 out of 10!!
Indera Coleman
2024-01
I LOVE IT HERE! Just found out about the veggie egg rolls from the hot deli! Let me tell you, they are exquisite! They are a little pricey at $1.98, but so good.
Tangi “JuzVika” Dargon
2024-04
I was just there to purchase a few things I needed for tacos 🌮 after changing my mind about getting a sub in the deli... I really wanted a sub but the line was too long ...maybe next time 😕
Laurie Gilbert
2023-12
Well I have had a few handmade Italian hoagies, but this time I explored other options unfortunately I didn't purchase anything but I can't wait to come back and rack up the store is so clean the meats and vegetables were excellently fresh and the employees ( family oriented) were very friendly and accommodating. Excellent experiences.
Adam Harvey
2024-01
It’s a public but it has flaws. The prices never match the product. I’ve gone in three occasions where I was stuck in the register line waiting for the cashier to find the correct prices of each product. It’s the only grocery store near me but I will be switching to Amazon. The prices at least don’t change.
sherry wegley
2024-01
Excellent customer service in every department. Always shiney clean floors. Well-stocked shelves. Fresh diced produce.
Mary Ann Mummey
2023-11
I can't say enough about your employee named Winter. She was friendly and attentive as she bagged my groceries. And helped me go to my car. In addition, she helped an employee, who was trying to put a line of carts back, with shoppers pouring out the exit door. She definitely helped my experience today during a very busy time at the store.Sincerely, Mary Ann M.
P Morris
2024-05
Clean. Excellent service. Great stock on everyday items.
Kym Erickson.Sparks
2024-04
Great staff! Never have I had any issues here.
Bridget Clifford
2024-04
Always nice shopping at Publix. Love the food samples they give out also
Michael Branch
2024-03
Clean and mostly friendly. Hot food section is always slow and in need of better help.
Craig Wilson
2024-04
Always kind , Always curious. Wide variety of products. Store is clean and organized .
Kristifer Kade
2024-02
It's always a pleasure to shop there a little bit more on the upscale prices but other than that the people are always nice.
Robert C
2023-12
Always a great place to shop. Clean, organized, and the employees are always friendly and helpful. And I can always find what I need. Sometimes I get more than I need!
Mallory
2024-05
Their pies in the bakery (namely the dutch apple pie) always has undercooked dough on top that becomes slimey when you cut into it.
Lyndsay M
2024-01
Cameron was helping out in the deli 12/23 at 645pm and he went above and beyond, really changed my entire day for the better. Thanks!
| Monday | 7 AM-10 PM |
|---|---|
| Tuesday | 7 AM-10 PM |
| Wednesday | 7 AM-10 PM |
| Thursday | 7 AM-10 PM |
| Friday | 7 AM-10 PM |
| Saturday | 7 AM-10 PM |
| Sunday | 7 AM-10 PM |
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