Oh My Dog! Pet Store

Chris

2024-05

I’ve been Going to oh my dog for a few years now let me first start by saying the owner, Tim is awesome! He is very kind and Always bends over backwards for you. He has great variety and if he doesn’t stock it, he can probably order it for you. Cheaper. If you are still buying dog food and supplies from other pet stores, you’re making a big mistake.

Irene Bishop

2024-03

Love this place!! The owner is such a nice man, we came in with my puppy and he was amazing at recommending what to do and not to do. What treats are good for what stage, grooming products, etc. We had a great experience, they have a great selection and prices. We'll definitely be back!

Sherry Collard

2023-11

Let me start by saying that the young girlThat does the grooming is very sweet & this is not her fault. I had two cancellations recently (illness & my mother died). Went in today (a little late - which I called in advance). The older man (who I think is the owner) began to question me and was rude. When I explained that my mother had died - he continued to yell & was very unprofessional. I turned around and left with my dogs!I’ll never go back

Dawn McCabe

2023-05

I took my dog here for grooming a couple of times. I had an appointment one Saturday, but something was going on, and I forgot about the grooming appointment. No excuse. I forgot.I was told they would no longer take me as a customer. I had cost their establishment money. It was explainedthere was the money I would have paid, and the money they would have made serving another customer. I apologised. I didn't do this on purpose. It was a mistake. That didn't matter. No consideration. My husband went a couple of months later to try and resolve the issue. To no avail. We were a bad risk as future customers.I'm taking my dog for grooming somewhere else tomorrow. I don't like to give bad reviews, but I don't need the embarrassment Oh My Dog offers.

Dejah Gross

2023-05

The guy over the phone is rude and has no CUSTOMER SERVICE SKILLS!! My dog has been going here since she was a puppy! We missed one appointment due to family emergency tried to explain to the rude man and he flat out told me we weren’t ever allowed to come back. Then proceeded to tell me I can go to petco and pet supermarket but they will not treat my dog correctly. Who are you to say any of this, you have a business because of us!! Don’t think your any better than anyone else knowing there’s a lot of groomers with better customer service and professionalism in Lakeland! Glad you showed your true colors because my dog would never come back even if she could!! Ohh the groomer herself is so sweet and she does a great job my opinion get out of business with this guy before you lose all your customers :)

chyanne McDaniel

2023-05

Just like the rest of the reviews, the owners father who sits at the front desk answering calls is always upset and very rude. My husband called days in advance to reschedule because he had a heart surgery and now the guy is being rude treating us as if we are not long time loyal customers to these people. Groomer is amazing but besides that take your business elsewhere. Remember we DONT need you, you guys NEED us to keep your business running. So keep treating people horrible and where that gets you! We will take our business to WAY BETTER GROOMERS IN TOWN!

Bobbie Burtard

2023-05

Owner is very friendly and knowledgeable. Always willing to take the time to help me find the exact product for my Emma. The groomer always gets her cut exactly the way I want. Emma is a Large hybrid, so I've designed my own style for her. Fabulous place!

Chris McLeod

2024-01

I'm glad I found this place. My picky pup loved her dog treats, and I will be coming back often

Melissa AKmomma

2022-05

Tried out their groomer and she did amazing! We decided to have them be our regular groomer now :)

Doris Loughlin

2022-05

I spoke to the owner on the phone and had questions regarding the grooming, how long it takes, why does it take so long for each dog, how many groomers you have? etc. Because I had so many questions, he flat out told me this is not the place for my dog! Really!! The owner needs to have better manners, better customer service! If the owner is overwhelmed with calls, maybe he needs to hire someone, better yet, better CUSTOMER SERVICE SKILLS 😤

Vanity Mandie

2023-05

I brought my dog here a while ago and totally forgot to leave a review because I run a business myself. The man was completely awful and they groomed my dog horribly. Burrs were still left in her tail and I wanted her shaved down because of how bad her fur was (we had just rescued her). Instead of trying to fix it and telling us to bring her back, they stated thats that’s not the way this dog type is groomed. Uhmmmmm, I’m sorry this is MY dog, I pay you to do a service I ask you to do, if you can’t do it, say so ahead of time instead of charging people for something they do not ask for. As a business owner myself, this business is run poorly and they are extremely rude. Please do not go here. I ended up just teaching myself how to groom my own pets. Very sad, please take some business and ethics classes!

Erick Joel Osorio

2023-05

Have been going here for over a year now and always have to deal with super rude old man answering phone. If you want great and professional service it’s definitely not coming from this place. The owner needs to sit his father down and have a talk with him on how to treat customers. Love to support a small business but not a small business ran by rude unprofessional staff.

Fernando M

2023-05

Variety of harness , I had bought a lot of them and they heavy duty and last so long , I have a big bully who loves to destroy them still , my pitts love the cookies from there

Andrea Turbeville

2024-02

Great placeVery helpful & nice folks

Dawn Oakely

2023-06

Cute store. Lots of pet supplies for pets. Staff are super friendly. Prices are great.

Neil Cyr

2022-05

Very pleased with the dog grooming and pricing here. Staff was very friendly too. Nice store!

Tony Macaroni

2023-05

Great local selection of pet food ! Me and my wife go every week plus we support locally owned small businesses.

A Mint

2023-05

Stopped by for some treats and the man at the counter was super friendly! We will be back

Taylor H

2022-05

Called to ask about grooming and was literally told they only cater to the retired and people who work from home. That’s insane. Very unhelpful man on the phone. I was appalled.

Kimberly Lambeth

2022-05

Great shop and great grooming!

Belle Giddens

2022-05

The owner is sweet and kind and I had a wonderful time there

Carmelo Anthony

2022-05

I hope that’s not the owner they have answering the phone. He’s giving out false information.

Phyllis Hett

2022-05

Friendly. My dog lived the sweet potato and banana dog treats.

ricky cape

2022-05

Awesome place friendly people great prices

Carrie Burns

2023-05

Very nice and Sally was very happy after!

David Holzinger

2022-05

Great place, excellent products, and friendly staff.

Julie Riemenschneider

2022-05

Very helpful, and friendly. I'll be back.

Norma iris Rodriguez

2022-05

great service ,happy dog ,happy customer!!!

K. Megan

2023-05

Always so nice!!!! Love this place!!!!

JUANA JOSE

2024-05

A very good place the man was so nice and explained what was good for a dog and what was not, had very high quality foods, also high quality stuff I recommend going 10/10