Woof Gang Bakery & Grooming Heathrow

Katarina Scola

2024-04

We absolutely love taking our two dogs to Woof Gang because they adore it and are super well treated. The moment I mention that we're going to see Carol, they get super excited and eagerly jump into the car. After their visit, they come out looking beautiful, smelling amazing, and clearly well-treated and cared for. It's evident that they love being there, and we highly recommend it.

Mel Costanzo

2024-03

Worst experience now for the 3rd time in a row. My golden has come home with hot spots ONCE again from this place. Specifically brought my own shampoo and told the OWNER multiple times she is prone to hot spots and to make sure she is completely dry. I pick my dog up and she has adhesive jewels glued to her head and a princess crown also glued to her head. I did not ask for that and I would never expect to pick up my dog with that on her without asking first. They clearly did NOT dry my dog completely and now has hot spots all around her neck and head where the adhesive was placed. I called for some answers and was told by the OWNER that all he can say is “sorry” with a nice attitude attached. He was also aggressively cursing at his staff the last time I was in there and was offered a free old NYE cookieFor my dog. This place is a complete JOKE. If u love your dog don’t take them here!! HIGHLY DONT RECOMMEND!!!

Brandy

2024-05

Alejandra is great with my boy. She is wonderful with dogs who may have nerves about Grooming.

Krysti Kuybus

2024-04

I took my Dogs to Carolina and they went in looking homeless and came out looking like the adorable purebreds they are, they were bathed, nails trimmed, cut and had the cutest bows and smelled amazing! She shed them of their summer coats and gave them a nice spring haircut! I definitely recommend her and the facility! They did amazing on both my dogs and treated them with love and care! Top notch!

Alexander Mendez

2023-12

Came in for the first time with my goldendoodle and picked up a greyhound. My appointment was for 12:30 they called for pickup at 4:51pm. So they had my poor dog in there for over 4 and a half hours and got completely shaven bald. To top it off I paid $160 Included is a $20 tip (before I saw the dog). I feel totally ripped off. Thanks a lot guy's!The picture on the left is what I asked for and the picture on the right is what I got.You tell me...

S R

2024-04

I’m new to the area and was looking for a groomer for my pups. I found this place and I’m so glad! Gaby and Ale took good care of my babies, I love Roxy’s cut. Rocco smelled amazing. All the staff is very friendly and helpful. Definitely found my new grooming spot.

Ashley Jones

2023-12

They do an awesome job with my dogs and are reasonably priced! And Snoopy and Woodstock come home with the most adorable scarves!

Albert Leighton

2023-10

We go this groomer exclusively. I'll tell you why. I am an old school guy. I love that when I walk in, I feel welcomed. Also, I am treated like I am important. It seems a simple thing, but it is rare these days. Thank you for everything you do and for the way you do it.

Romulo Bittencourt

2024-03

Best place in the area. Great customer service. My dog always goes and comes happier. They have great treats for the pets. I wouldn’t go anywhere else. You guys rock!!!

CM

2023-05

The groomer did a great job listening to my concerns and consulted with me on how I wanted him to look.Then she made him look so cute! 😍4 🌟 because the whiskers were trimmed only on one side of his face and slightly uneven trimming in the body.

Briana Marie Rosado

2023-05

Avoid taking your pets here! The owner, Carl, showed absolutely no empathy when I called to inform him of a mistake one of his groomers made. When I took my dog in, we discussed what kind of groom I wanted, and both the groomer and I ran our fingers through his coat (including the neck area) to confirm that there were no matts. When speaking with Carl after my golden-doodle’s haircut, he deceptively tried to tell me my dog came in like this despite my detailed conversation with the groomer upon check in. I asked him if my dog supposedly came in like this, why didn’t I receive any communication either during his appointment or after? At that point, all he was able to do was apologize for the “lack of communication.” This place is shady and clearly has issues with accountability.I love how they tried to cover it up with the bandana however, it speaks volumes of their business.Response to owner -Carl, the lies you continue to make and the gaps in your story make it very evident that you’re trying to cover up a mistake your employee made. Initially you said you noticed the “wound” or “scab,” when you put my dog on the table at approximately 10:05 am. You then proceeded to say you noticed immediately when I dropped him off at 9am. I told you I wanted time stamps of these photos since there were so many discrepancies in your responses. Instead, you screenshot the photos before sending them to me to hide the time stamps.With regard to a matting fee, I clearly told the groomer upon check in: “if he is matted, shave him down. If not, I want two inches taken off his coat.” Both the groomer and I at that point ran our fingers through his coat and she stated “he is not matted. I feel some tangles under his belly, but I can easily brush that out.” If he was “wounded” as you stated, the groomer would’ve noticed that and brought it to my attention during the initial consultation. So the fact that you still tried to charge an additional fee despite my instructions to the groomer, speaks volume on how poorly your business is doing.My dog was not matted, if so, that would have been discussed initially. My prior appointment in August was not his last grooming appointment as I had him groomed in October at Aussie, none of which is your concern however. The matter at hand is the blotch that the groomer shaved down to his skin. Your allegations of having a tight collar is laughable as my dog never wears a collar since I always let him out in the backyard. For one, a “collar scab” would show further around the neck, not just one small area. For two, when I brought him in on Christmas Eve, he didn’t have a collar on either. Your accusations are erroneous and shines a lot of light on your business values. What I would also love to bring up is how you continue to text me from different numbers harassing me. You are devoting so much time and energy into an incident that you supposedly have not fault in.I’m glad I was able to reach out to Woof Gang corporate and raise my concerns, your customer service thus far is despicable.

Rolles Gracie

2024-04

Great place. Carol is amazing with our dogs. We’re very happy every time we take them there.

Camila Teixeira

2024-04

"Amazing and cozy place. Grooming Carol did an impeccable job with my dog. I will definitely recommend it to many people."

Adriana Garcia De Carli

2024-04

I recommend! The staff are very attentive and helpful. Excellent quality service. Best spa day for my dog!!!

Sara Kehr

2023-07

Conflicted review. Took my dog here 4 weeks ago and he was groomed beautifully. So I cannot say they do bad work- what I’m going to review is the bad service/ practice at this location. 1st time I brought my dog in for a full groom they told me it would be a 4-5 hour wait. I thought that was strange since I had taken him to other groomers that were much quicker. Thinking about it, I walked back in after dropping him off and questioned them about the time. They assured me it would take the full 4-5 hours just on his grooming (as in there were no other dogs being taken first). I told them okay and that I would head to the gym that was 15 minutes away. Well, I went home and changed then went to the gym and was interrupted during my workout when they called and he was ready to go 2 hours after dropping him off. Whatever, besides my workout getting cut short that wasn’t a bad experience and he looked great. Price not too bad either.Then today, took my dog in for an appointment I made a couple days ago for a mini groom. When I got there they had him down for a full groom which was incorrect and told me it would be at least 3-4 hours for the mini groom since there were dogs ahead of him- since they planned on him being a full groom for some reason. My dog doesn’t like being caged and I felt uncomfortable with him being in a cage in the back for such a long time. On top of that, I had somewhere to be in 4 hours of dropping him off (which I thought would be totally doable for the mini groom). I told them that I had somewhere to be and he couldn’t possibly take 3-4 hours for a mini groom to which they said I could pay an express fee to get him done in under 2 hours if I wanted him out ahead of the other dogs in front of him that were actually taking up all those hours. I declined and left without my dog being groomed, unfortunately. I do not agree with the practice of having a scheduled appointment time then keeping dogs caged in the back because as a business, you overbooked and have so many to groom at once. I have also never heard of these outrageous grooming timeframes and my dog has been to several other groomers.

Rechelle Andrews

2023-10

Gina did an amazing job on my little boy Kobe. He is evenly cut and smells great and the take-home treats and bow-tie was a really nice touch. Definitely recommend!

Wanessa Pavel

2024-04

Great place for your pet. I Highly recommend most friendly staff. 💜 🐈‍⬛ 🐶

redbug124

2023-08

We have three Newfoundlands and would not ever consider anyone else to groom our babies. One of our babies has had both of her cruciates repaired, and Woof Gang Heathrow is so very gentle and considerate of this, making special accommodation for her. Our other two are extremely high energy, and once again Woof Gang Heathrow knows exactly how to make their grooming experience fun for them. Everyone comes back looking gorgeous, glossy, happy, and DRY (it's a big deal with a Newf...). The staff is kind and caring; ownership is exemplary. I would give more stars if Google would let me. Go - you won't be disappointed (make sure it's the Heathrow location in Colonial Town Park).

Jonathan Pitone

2023-05

We've been going to Woof Gang in Colonial Town Park for years. We love the products they offer and we have gotten to know the owner very well. We are probably in the store at least once a week. They have always treated us incredibly well, provided incredible customer service, and are just good people personified. As long as we live in the area, we'll never get any dog food/treats/grooming anywhere else.

Sue St Onge

2022-05

I highly recommend Woof Gang grooming! Today was my dog Juno‘s first grooming session. Ava was her groomer. Juno has slight disabilities in her hind legs. Ava was so gentle and so wonderful with her and did such a great job, Juno looks awesome! They didn’t put her in a kennel, she was behind desk happy as can be waiting for me to pick her up. It was a wonderful experience! We already scheduled her next appointment.

Felisha Higgins

2023-05

I love this place. They're always so good to my Koba. I used to take him to PetSmart and the ladies were so rude and would actually not be excited to see him. When I bring him here, they're always so excited to see him. Glad to see them love my doggy just as much as I do ❤️

Scott Johnson

2023-05

They got my boi in quick, and made him the cutest ever all over again

Kristin Cohen

2023-06

Tried to come in for the first time, was greeted when we walked in, NOTHING was said about closing any time soon. The sales lady came up to us and said sorry to kick you out but it's 5 o'clock now. So I have to kick you out. We were there for less than 5 minutes. Definitely planned on buying several items. But guess they didn't want our business

Greg Reed

2023-05

My first visit I brought our Cavalier for a groom. The staff was incredibly nice. They were done right on time. Finally found a groomer we can trust! Thank you Carl!

Liddy B

2022-05

This place is absolutely Amazing! The dog treats here are so beautiful. They have a variety of dog treats as far as cookies, biscuits and natural treats as well, mangoes, kiwi, bananas and other fruits. They also do dog grooms here and have a great variety of dog collars and leashes. I wish there were more places like this that sales a variety customized dog treats. I wish I would’ve took my dogs here with me, they would have absolutely loved it! The staff here was very friendly as well as

jodi Holden

2021-05

I’ve been coming to Woof Gang for about 2 years now, and highly recommend their grooming services. My chocolate lab, Jackson who was a senior dog always seen Gayle and she’s by far the best groomer ever and is amazing with senior dogs. Unfortunately, I lost my boy in March and decided to get a Golden Doodle Puppy who gets groomed by Gayle every 3 weeks for the past 8 months. I can’t say enough great things about Gayle, she’s so great with all the dogs, does a wonderful job, and she’s so sweet. Carl who is the owner of Woof Gang is great, and he’s always so nice and his store is always impeccably clean and well stocked with the cutest things for the dogs. I give them an A++++++++++!!!!!

Bryan and Lassen

2019-05

I love, love, love this place, and the cool thing, so do our dogs.My Joli girl wags her tail when we pull up, and is always happy to stay.That is a VERY good sign when it comes to going to the groomer.Joli and Eva look amazing when we pick them up. They always do exactly what we ask, and even help us figure out what it is we are looking for when we don’t know.I just so appreciate everything about our experience here, and especially how Carl the owner always does his best to get us in.Seriously, I’m worried to tell too many people how amazing they are, as I know once you come you probably won’t go anywhere else. I want to make sure I’m able to still get in. But this groomers is just too good to keep to myself!Thanks everyone at Woof Gang!!

Kelly Hicks

2023-05

We have been bringing our Maltese, Yorkie, and now Aussie Doodle here for apx the past 3 years. Customer service is always fantastic, my dogs always come home looking great, and the pups are always happy when they come home which means they just treat them very well.

Ameerah

2022-05

I came in a few times to buy toys and treats for my dogs- my doodle finally grew out of his puppy coat so I took him here for his first haircut: they did awesome !! The difference was night and day- I’m very happy with the final result ! Thank you so much for making Apollo look so cute 😁

Elise Wyvern

2018-05

This place is WONDERFUL! It's well kept and beautifully set. The workers made me and my Golden Puppy feel welcomed. She helped me get everything I needed and offered samples of dog food for my picky pup to try. They have high quality items and toys and even birthday cakes for your pouch! I will be coming back!