Walgreens

taylor stoneham

2024-04

called 20 times in 1 day got disconnected hung up on. hang up all day, ghetto staff, very unprofessional i paid to have same day delivery have not seen my medications this is the most dirty terrible Walgreens with the most unprofessional services, im filing a formal complaint ... they need to close this place down... if I COULD GIVE NEGATIVE 10 STARS- 8th and main Walgreens do not go there by shands. complaint is filed and their being investigated

Zachary “Skullgrizzle” Karpf

2024-02

Like a regular ole Walgreens except for their stinginess and feeling like you are in a place that is unclean, in comparison to most other Walgreens I mean. Like I needed to get $25 cash back and they only do $20 back per transaction and the girl running the register said they can only do one cashback transaction per day. It's kinda funny to me when you have a gas station like 7/11 happily willing to do as many $10 cashback transactions as you need or that they have the money to be doing for you. Don't let this review really turn you off from going their cause it's not something unique to any store or location in the area, but it's just the whole damn area just gives me bad, heavy feelings in me.

Carla Thomas

2024-05

Just went to use Western Union to pay a bill. Usually fast. Always great customer service.

brandon stockton

2024-03

If I could comment without a star I would give them a -⭐ morning manger stole my FedEx package from box and refused to return it because it didn't have my address on it, after showing him proof of identity and package information. Now I'm expected to wait another 2 weeks for my medications.

BRITNEY MANNING

2024-02

This place is HORRIBLE the drive thru line never moves, then when you go inside they just walk right pass you as if you’re not there. I called 3 times they each told me my medication hadn’t came through from my doctor so I wait til the next day at 2 and here they are saying my prescription isn’t ready due to insurance when my insurance never changed. Then tell me it’s going to be a 45 min wait. If my pharmacy hadn’t closed down I wouldn’t even be making this review!

Semaj williams

2024-04

Lenora is the pharmacy rep that I spoke with today and she is great very professional very helpful I was basically attacked at cassat avenue by the tall man with black hair and men should not make a woman feel attacked but Lenora was great and she just made my heart melt I called customer complaints about cassat avenue more than once and no one has tried to contact me concerning that man at cassat

Jesse Knowles

2021-05

Normal Walgreens, but they let the trash fill the parking lot. I even saw an employee using a leaf blower to clean the front door area. Maybe they don’t want the trash to blow inside.

Tommy Northwood

2023-11

I looked at the security guard on my way out, BIG MISTAKE. He looked blasted on meth while wearing a bullet proof vest and a gun. He started yelling at me asking what I was looking at, when I said him, he flipped out. I had to call the police to get meds from the pharmacy. Never going back to this place, until it's shut down and sold to another company.

Kelah Daniels

2023-11

Very poor customer service! Everyone in the pharmacy needs to be replaced! New person to Jacksonville having surgery going to get prescription and the first thing they say is the prescription is fake from a well known doctor!!

Reid Klopp

2023-08

Worst run pharmacy I have ever experienced. Extremely unorganized and slow. Terrible customer service. Treat you like you are wasting their time. They have no concern for actually helping you resolve your issues.

Dayvon Fuller

2023-08

I will never ever put one on a walgreens property again. If someone asks me to take them to a walgreens. They will have have to get someone else. My meds cost almost 1500 a month. I was disrespected at this place on 8 and Davis. If he will do this to me who else he done it to.

Angela Hughes

2023-05

Extremely poor customer service! Walgreens Venus & 8th St. After being left on hold for 1:45min, I drove to the pharmacy to pick up a cough syrup. I was told the antibiotics prescription was ready (which I rec’d), however the cough syrup would be later because they were short staffed. I was then told I could go to any other Walgreens to fill the prescription. I was NOT told that the prescription had to be released from the current store…here I go again on the hold cycle again for an hour & a half … still counting! A ‘store manager, Amy’, would not reveal her last name refused to help me indicating I just needed to wait for Pharmacy! I realize that in business there are busy times & there are short staffing issues, but I sincerely feel her rudeness & obvious insistence on not helping me is intentional. When asked if this is how Walgreen’s patients were treated she said she could not help me further. Now my hold time has exceeded 2-1/2 hours…. Ringing & going back on hold! I can’t imagine this is a policy of Walgreens for sick customers!This is indeed ridiculous! On hindsight, the store on Norwood was extremely helpful.

Malice

2022-05

Very poor store. Customer service and services alike. Not to mention the homeless people all over the outside of the store begging for money. I called all day multiple times and got no answer after staying on hold for 20+ minutes each time. I tried calling the manager of the store and when they transferred me it rang several times and hung up. Then, what's the purpose of having an express pass that is supposed to let you jump ahead of people not utilizing this? I still had to wait. Then when I asked the person at the pharmacy to ask the pharmacist a question she shuffled me to the next window, without letting me pay for my items. This was after she had me standing there for five minutes and walking back and forth and not acknowledging that I was there. After the pharmacist talks to me I have to go back in line AGAIN, and wait for the same poor customer service person to "help" me. I had the QR on my phone that pulls up my medicine and she completely ignored it and asked for my name three times because she can't spell apparently either. Then proceeds to walk around the whole pharmacy when my medication was still in the next window over where the pharmacist left it. She knew it was there because she was standing next to the pharmacist when she was talking to me. This whole store needs a staffing upgrade/retrain and to get rid of the riff raff out front. I will be changing Walgreens locations after this experience. The prior one I had here a few evenings ago was just the same. One person on staff and huge lines. When someone asked a worker over by photo for help, they said they have no idea and they don't work in the front, and walked away. Never again.

Abebe

2022-05

As a pharmacy next to a hospital overall business efforts are not made to keep this location on Davis St. clean. The environment is often dirty outside and crowded by the deranged homeless and there is no law enforcement presence most times of the day. Cashiers are not friendly and move very slow so checking out is a wait, likely because of pay and the constant foot traffic of homeless stealing and soliciting. Photo department kiosk out of order for days. More professional attention is needed at this location, we cannot simply allow for the area's demographics to destroy what should be good for all.

Dannielle Bratten

2023-11

Always have a pleasant experience, except when calling for the pharmacy.

Trini Twodbone

2023-05

Basically they dont care if you live or die. They never ask you if its ok to place you on hold and once you are inevitably on hold, they leave you there for a ridiculous amount of time. Finally after forever on hold you get to speak with the most unfriendly and often times just plain rude and hostile pharmacy employees. Its just not worth it.

Kimyarda Jones

2023-05

Do not choose this location for covid testing. While the site states a Rapid NAAT test will provide results in approx 3 hours, it has now been 24 hours and I still do not have my results. There is no customer support for the testing and walgreens customer service lacks any ability to provide information. It's awful that you would need to drive across town to receive prompt results but if you want them in a timely manner I would suggest you do so.

Robin Bell

2022-05

This pharmacy steals your pain medicine. It’s an inside job because no one else knows you have that prescription but your doctor and the pharmacy. They will have an outside person come in and give the cashier your date of birth and they drive off with your prescription. It’s done in the drive thru because I asked them to review the cameras. Another time they took my refills when I tried to get my prescription transferred they told the other pharmacy I don’t have any other prescriptions. If I’m lying suit me!

Sparkle Payne

2021-05

I was nervous to transfer my prescriptions from a Walgreens on a different side of town to this one but it is much closer to my home so I did it anyway. What a mistake! First, let me say that the actual pharmacists are very nice, my issue is with the techs. The first problem is that they completely LOST the prescription that my Dr sent them for a medication that I have to take daily or I get very sick. The techs acted like this was no big deal and actually argued with me as to whether my Dr's office had the correct information. They were rude and incompetent. One tech put me on hold and left me there for 30 minutes after she very obviously got annoyed with me. It was absolutely crazy. I finally had to get my Dr to redo the entire process of writing and sending them my prescription which took even longer since he is very busy. I FINALLY got my medicine two days later, THANK GOD after I called for the millionth time and spoke with the actual pharmacist himself. (Who, again, was very professional and helpful.) I see that this Walgreens has horrible reviews and now I know why. They absolutely need to do an overhaul of their employees and provide better customer service training! I do not believe that the customer is always right at all since some people are just horrid BUT there has to be competent employees in the store, especially the pharmacy. Some customers HAVE to have certain medications to live and/or function in everyday life! Noone should be treated badly for needing reliable pharmaceutical services. Sorry so long! 😜 JUST TO BE SURE IT'S POSTED CORRECTLY, THIS IS THE N. DAVIS STREET WALGREENS. I'VE HAD GOOD EXPERIENCE WITH OTHER WALGREENS IN JAX. 😜

Dari Gonzalez

2022-05

They leave customers waiting for a long time in the car service. lunch time is supposed to be from 1:30 pm to 2:00 pm and from 1:15 pm they do not attend, leaving one in line and then saying that they are going to have lunch. And it is not the first time that it happens that they attend slowly.

Tobi Schneider

2020-05

Called the pharmacy 3 times, trying to get my prescription transferred. Waited for about an hour all together, just to have to walk across the street anyway because no one would answer. When I get there, they had 1 shift lead doing all the work in the pharmacy. When I look in the back, it looks like the techs and pharmacist are talking. No one is bothering to answer the phones nor help with the line. I know pharmacies are busy and there’s a lot to do, but they shouldn’t have a manager basically running the pharmacy. They need to help him out too. Unacceptable.

Candie Gatson

2023-05

It's sad I put my prescription in this morning around 9am. The young lady was nice and professional said it would be 2 hours. Well 4 hours now and my medication not ready.

Zack Feagle

2021-05

I had to switch pharmacy from cvs to Walgreens and since then I constantly have issues with my prescription! I get confirmation every time saying my doctor sent my medication.For some reason the 3rd time now it’s “not sent”.Never had a issue before!!I just don’t understand! Not my doctor just sent my medication twice and your system is still not showing anything!!This is the last time I will ever deal with Walgreens again.

Daniel Locke

2020-05

My Pharmacy was out of my medication. I called this Walgreens to see if they had it. I sat on hold for 20 minutes. After talking to a rep they hung the phone up. I called back while driving 20 minutes to get there. They kept picking up the phone and placing it on hold. I get there and there were no customers at all. They were laughing and joking. I told the Pharmacist. He could care less. Laziest sorry employees I’ve ever dealt with.

Maria Foss

2019-05

I'll go to someplace else to get my prescriptions filled. The pharmacist is on a power trip full of ego. He has no clue what his staff is telling customers. He had no clue I was there earlier to drop off prescriptions. He informed me I had to go home and get the other prescriptions to get a refund because someone deleted my insurance information and I was over charged for one and the others I was told I needed prior authorization from my insurance??? What??? Very under trained and unprofessional. The cashier had no problem processing the refund for the prescription he had said I had to go home and get to get a refund. I think he's dipping in the controlled substances behind the counter.

James Jones

2020-05

A huge safety issue on the property!!! Owner should move the can on the side of the building.It is stopping customers from getting to store safely in a vehicle.No type of warnings . No bright markers. Walgreens will be held liable when accident occurs.

Latara “Tata” Mathews

2022-05

The other pharmacist didn't want to do they job. But Mrs Laquita definitely need employee of the month she went beyond to get my prescriptions filled thanks a million

Christopher Wagner

2023-05

Easy and quick in and out. Came here for shoe insoles and they had just enough options to make it quick and easy. Got what I needed and left. Easy check out

Shelmaniek Jones

2023-05

The employees spend to much time with customers checkn them out, that I always run to pharmacy and get checked out my other than that I love it

Alyssa Leonard

2022-05

I am a prescriber and I've never been so appalled with how unprofessional this facility is. I sat on the phone for 40mins trying to put a rx in. To be placed back on hold and not taken seriously when speaking to the woman who answered the phone. Not sure what its like going inside but don't try to call the pharmacy. Clearly they're no help.