Petco

Daniel Williams

2023-12

My first time going to a pet Co and we where on vacation with our dogs and my youngest had never been into a store in public. It was so cute and hilarious. The staff was all very helpful and was all very welcoming to help us and let us introduce our dogs to the life out side of home lol

Noel Lovell-Moore

2024-03

Petco has a monthly visiting shot clinic and all the pet supplies you need for most pets. They have a loyalty program as well.

Mal Quinn

2023-12

Usually a great place with stocked shelves, able to price match (from the last time I know of.. about 5 months ago) Nice open, larger sized Petco. I've been going here occasionally for a little over two years. Though one time a little over year ago, maybe the manager.. maybe not- approached me with an attitude when I was shopping, for no apparent reason. Maybe she just had an off day- but I haven't seen her since. (Thankfully) Overall, a good store for generic needs.

Yehudi Ramirez Ceciliano

2024-04

great affordable vaccination program, doctor was amazing, she knew how to handle my nervous Labrador. highly recommended.

Anna Gipson

2024-01

If I could rate this place a zero I would! I waited 3 HOURS for my dog to get a bath and a de shedding treatment. I was one of the first appointments and my dog waited in the cage for 2.5 hours! They were extremely rude to me when I asked the status. DO NOT GO TO THIS PETCO LOCATION. I’ve been to other locations and they’ve been great, but not this one. I will not be back and will tell others about my experience

Anna Fominykh

2024-03

Got our new pet chinchillas from this store. The animals were healthy and well cared for, the store clerks provided us with instructions for care, what food to buy for the pets, etc

Cathy McClellan

2024-04

I went to get some cat litter.And I forgot my cart.So I started going back and one of the lady said she would get the cart for me.I think that is great

Ashley Sarroca

2019-05

Very clean, fairly well stocked. Love that they have fruit flies and other insect feeders in stock, as those are always hard to find. Very friendly service as well!

Shawnna Gibbons

2023-12

It was our first time taking our boys and they loved it. One got a new harness and the other picked out his own new toy. The staff was friendly also.

Cassie Hottenstein

2023-12

Mika, the manager on staff today, helped me return an item that I bought from Amazon but was fulfilled by Petco. She had to call corporate to figure out how to return the item, but she was extremely patient with me. I already like Petco, but my experience with Mika was great. Awesome customer service.

Rachel

2023-05

Absolutely unacceptable. No toys for enrichment, one singular perch and a filthy cage. These animals deserve better while they’re here, and it’s Petco’s responsibility to ensure they’re happy and healthy. If you don’t demonstrate proper care of animals, what example are you setting? I’m disgusted.

Richard Procter

2023-12

They help get me setup with my fish tank upgrade

Lauren M

2023-11

Most of the employees are ok but one of the women there ( will not name ) is so condescending. Could not be any ruder, and acts like me asking a question is a waste of her time. This is the third time I’ve had an issue with this said employee. I have always been extremely nice. I AVOID this store because of her. If she doesn’t like being there, why is she still working there? Terrible customer service. Will not return after my recent experience with her a few days ago.

Mary McMath

2023-12

Love Ur Stores. My Indoor Cat Needs Ur Live Pet Grass. I Just Wish You All Would Water Them To Keep Them Alive Longer ! Thank You!

Bonita Mita

2023-10

I have been a couple of times and this store is always disappointing. There no order or flow on items in the store and when I asked for assistance the answer from the young lady was that she couldn't show me because she had to be in the front, this while she was just putting away a couple fo toys and no other customers in the store. Both times the older gentleman who works there comes to the rescue and helps only after struggling to find anything. So I'd recommend just going somewhere else. The first time the food I bought was bad and after inspecting it the bottom of the bag had a big cut, returning was easy but I'd recommend you go somewhere else where they keep up with inventory and where staff is helpful.

Weston Williams

2024-04

We went there for their pet adoption Saturday. We adopted two sibling kittensThe staff was wonderful and helpful.

M Florida

2023-05

This store staff makes up prices on products as they wish. Watch for SCAMMERS!When clearly at store says $29.99 they tried to charge me $35 plus tax . When I brought it to their attention they REAL PRICE and gave me very unprofessional attitude and even saw the shelf price still didn’t believe me. NEED TO HIRE professional staff! Definitely not coming back! Watch they charge you here!

Jordan Pence

2021-05

Friendly, knowledgeable staff, healthy and hearty fish. We were having no luck with fish purchased from a competitor, then when we visited a week later half their fish were dead too. Petco's fish have proven to be much more hearty and happy.

Shadow Scar

2023-12

This is my favorite pet store in all of Jacksonville.They don't sell anything that is bad or harmful to your pets.Also, from those employees whom I've interacted with so far have been nothing but pleasant, friendly and helpful.

Tonya Williams

2023-11

Every employee is always so kind to me and my family was helpful hints for my daughter's kitten I can really tell that they care

Sharon NoNo

2024-05

I found alot of great items for my pet.

Marisol Madrigal

2023-11

I usually go to the one in Orange park but this was closer after work and immediately didn't like it since I asked for questions on where medication for cats is located and the guy there didn't even care or help me find where it was at. Worse customer service ever.

Suheily Torres

2022-05

Staff is very friendly and nice but I took my Pomeranian and told them I wanted a teddy bear look and specifically said … only do it if they know how and the employee said they knew how to. So I left him there. I pick up my dog and can’t believe how bad his cut is! And it was $90. I complained a little and left but now I want to just cry.

Joe Stoner

2023-08

Awful. Brunette with glasses had a very rude demeanor when we arrived near closing time due to our work schedule. Was not friendly at all. I understand wanting to close and trying to get out as quickly as possible but a customer is a customer. We did make a purchase so its not asking for a lot when it comes to how you interact with customers. Try again

Cheyanne Chavis

2023-12

If I could give zero stars I would. I called just to ask if they had a crate on sale and the lady literally just hung up on me after saying she’d get someone to check. That’s just horrible customer service.

R F

2023-08

Shopping at this store was one of the best experiences ever. Rhonda was amazing and knowledgeable about reptiles. She helped me find everything that I needed for my baby bearded dragon and even upsold me on a kit and a vital care.You could really tell she loves her job and customers.

paul robinson

2023-12

Staff is always friendly and very helpful.Assistant manager Rhonda always very kind and friendly.Go above and beyond to help customers!

Raquel Martinez

2024-04

This place Turner very expensive it's no reason to turn everything expensive🙄 because everything is expensive🤨 if you want to make more a new customer lower lower your price that's how you guys make money to put everything so expensive the people call by the reference is terrible

Georgiana Conover-Akhurst

2023-06

Customer service was helpful and professional. Had what I needed in stock at a great price. Was not greeted upon entering which would have been nice, since it was my first time there. Thanks for a pleasant shopping experience.

CP93

2023-12

Very informative, helpful, and friendly staff. Variety of products. Overall, excellent experience. Thank you PetCo.