4.5 (728)
3760 University Blvd W, Jacksonville, FL 32217
(904) 739-3310
petsupermarket.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Darius Carter
2024-03
The best customer service ever there like family and I love it there. Especially the manager Rick, wait idk if that if he’s there anymore. Whatever the case may be you will love it. It’s so friendly
Kathy Craig
2024-03
Very, very helpful staff as well as friendly. JIM even volunteered to walk me into with the 2, 42lbs. Bagsof catlitter to my car.Love shopping at Pet Supermarket!!!
Glenn Espresso
2024-02
Fair on prices on some items and high on others so check before you purchase. Inventory problems as they haven't had the size bag of pet food I get. I know it isn't a supply issue because I can go right down to the road to the competition and they have it or I can go a little further to their other location and they have it.
Thomas Frederick
2024-02
Good experience!Helpful and friendly employees.Has a lot of supplies, toys, and food to choose from. Definitely like it more than PetSupply.
S.J.
2023-12
Cool pet store! They have better procedures then Petco, and a ton more. Super fast. I bought live mice. The cashier went and got them, boxed them up in less than 3 mins. At Petco. I would wait for over 10 minutes it's, and need to fill put paperwork everytime. Annoying. The cashier was nice. She was super helpful, we also talked about snakes. Great place!
M Jean
2023-12
Wonderful crew here! They love the pets like they are their own and ours too! Love taking my pooch here! They match Amazon pricing! Bonus!
Nour Kishek
2024-02
I have been to this place many times and every fish we have gotten from this place has had disease or ick. I have lost so much money from buying from this place. Please reconsider buying fish from here.
Nicole Shepard
2023-09
Wow sooo many great reviews- no kidding :) I just wanted to say that Angel and store manager Leda were amazing yesterday! They provided over the top customer service and both just gave much needed, great positive vibes! Thank you!!
Georgia Gimbel
2021-05
I had an emergency after hours and the store assistant manager Tony stayed open 15 minutes and waited for me to get there in order to process the transaction for me and help me during my time of crisis. His caring and courteous demeanor as well as his customer service was amazing. The manager and assistant manager as well as other team members at the store always go above and beyond. Tony was truly amazing and I've spoken with his manager and how he made me fill in my time of need to going the extra mile. What a wonderful individual with great customer service skills and also a caring heart. Bert thanks you for the cone.
Rafael F.
2023-11
Lena is the best manager ever. Very helpful, polite and a lot of knowledge about pets. I would definitely recommend this store.
Chris Lane
2023-10
I went in the other day and stopped to grab some of their bakery treats. One was a cupcake cookie labeled at .50 so I grabbed a couple, only to find out that they were 1.99- not a huge deal, but I feel they should honor that. Last I checked any good business would honor whatever they labeled a product at, it's their mistake after all. Even Walmart would do this, and they're FAR from quality. I'm very disappointed and will not visit this location again. I'm debating never even shopping with Pet Supermarket anymore either.
Carrie Suen
2023-05
Wide selection of goods and very friendly staff.
Anthony Arias
2023-10
Lena is always helpful and knowledgeable about the products.. she is very caring and friendly to all animals!!!! She is always greeting me and my animals with open arms…
Shawna Mccleery
2024-04
The people here are very helpful and sweet.
Alicia Lipscomb
2019-05
This is the best kept pet secret for a Pet Supermarket...I love 💘 absolutely so much...Josie and the other associates. The whole gang is absolutely outstanding! They are genuine pet lovers and informational group of people on holistic care etc..An outstanding store and the only thing is store in high traffic area..However it was well worth it all! Thank. You for a fabulous customer service..!!!
Lavina Samtani
2024-03
Nice clean place and everyone friendly and helpful
Frank Moreno
2023-06
Pretty decent sized place with friendly and knowledgeable staff, highly recommend this store for any of your pets needs, prices are decent as well. Thanks will definitely be back
Michael Hastings
2023-11
Love this place. Staff has always been very helpful
Will Madray
2023-07
Staff are kind andhelpful. There is a good selection of various pet related items such as food and accessories.Very convenient location for people in the area, but some things are grossly overpriced.
Katy Kirkpatrick
2023-05
This place has all kinds of stuff for all kinds of pets - dogs, cats, ferrets, mice, fish, birds, etc. I didn’t find a huge selection of cat items. Their return policy is good and they have a loyalty program. I found the prices to be a bit higher than I’m used to.Live ferrets, nice, fish and cat in the store for sale/adoptions.
Angie Miller
2020-05
Great place. Had to get my guinea pigs and food and treats. Which I also purchased her from there
Foxwithglocks
2021-05
I’ve been a customer here for a long time. Always had great customer service. Rachel in particular was extremely helpful with my wife and daughter when picking out hermit crabs recently. She was very knowledgeable and made sure we knew the extent of taking care of these little creatures. I had no idea taking care of crabs is so involved. And she also gave us a discount whenever she could apply one which is always appreciated.
Bryon Altenbach
2023-08
The employees helped me find everything on my list. Great customer service!
susan pierce
2023-08
There's a very nice young lady there who helps my grandson with all his pet supplies . She's very nice and knowledgeable
Tracy Grissett
2022-05
Absolutely fantastic customer service and they offer price matching. Also, they have a much better selection of available wet cat food than most other stores. The fact that their staff is so nice is amazing.
J M
2023-05
Tanks caked in algea, 60% of ghost shrimp tank with dead ghost shrimp, 40% feeders dead. Other tanks were full of algea with at least 1 dead fish per tank.Walked in, wasn't acknowledged. I stood at the fish area in view of the manager and employee on staff. Paced back and forth a bit never acknowledged. 15mn later an employee comes up and asks if I've been helped. She mentions herself that it was wrong I haven't been since her manager and other employee are just at the front "having a full blown conversation". I walked back up to the front, stood next to them at the register, still no aknowledgement so I left.
sean lamb
2023-05
It's employees like Monay (Adrianna) why I shop at Pet Super Market. She was so kind, patient, and went out of her way to make sure i got what i needed to fit my budget. Thanks Pet Super Market.
Susan Singh
2020-05
I recently bought a 75 gallon aquarium and filter here. They were very patient and helpful and I got everything for a good price. The store is very clean and the merchandise is attractively presented. The staff was more than willing to answer multiple questions. I will happily continue to shop here for pet supplies.
Manuel Djs Escalante
2023-05
Good Location, well stocked and Friendly Staff.. Not to many fish/plants deals like the rest of the other Corp. Stores.. The Outside of the store could Use some paint :) otherwise, good place to buy tropical fish
judy fosbenner
2023-11
Awesome staff.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-7 PM |
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