PetSmart

melissa villanueva

2024-01

We brought our dog in to get groomed , typically we come across issues because he is a puppy but Emily was able to do a amazing job on his haircut and based on her feedback our dog was very calm which speaks a lot on her persona and her energy that she has while she is working. He looks amazing for the holidays!

Hanan Adamo

2024-04

My experience with the grooming department was horrific today! After they cancelled my dogs grooming appointment literally 10 minutes before his appointment due to an emergency which I completely understood but wanted my dog to be groomed by a different stylist at a later time which they denied they had any availability but somehow when online says otherwise, I was ok with rescheduling his appointment for the next day! After we were done with our conversation and she thought I hung up, I heard the associate yelling and calling me the F and B***h word because she thought I didn’t believe her! The unprofessionalism, the unaccountability and the laziness this place has is Jaw dropping.I called and spoke to the store manager and all he can say that he’s sorry.I will no longer take my dog there because I have a feeling they’re are just as mean if not worse with our Pets!Be aware!

Kim Ellis

2024-04

I used this grooming service for my new puppy and I will never come back. I paid extra for nail grinding and they never did it. His ears were never cleaned. How do you smell better coming in than leaving. The groomer was not nice to my puppy. What a horrible experience. I spoke to management the said that they would refund me and have some else do the service. That was a lie I never got the refund and I had to jump through hoops to get a redo. I’m done with this chain. It’s also always dirty and overpriced.

CORAL LONGO

2023-11

See what Adriana groomer in Town Center Jax FL did to my Yorkie. She wasn’t happy since my dog arrived. She complaint about her knots on her hair. My 10 years old daughter was crying and the groomer laughing.

Andrea Cagle

2024-04

I just had the worst experience ever at a dog groomer. The groomer's name was Natalie. Never go to her! I am so heartbroken at what she so pitifully did to my 5 month old Yorkshire terrier puppy. She literally mutilated the beautiful thick hair of a parti Yorkie (Black, white, tan) that I was trying to grow out long and natural so his thick hair would touch the ground. And what is sooooo pitiful is that I brought him in to shave his ears. Period!! I was having a problem with one ear drooping and I needed to get the weight off the ear. I showed her pictures of a long haired 'Show Cut' Yorkie with the bare ears that have been shaved, or at least tipped at the top. I explained the one time someone touched his ears she clipped off the hair completely in the back 1/3 the way down and his ears popped up again. But I was showing her in my book of yorkies, that all the yorkies had shaved ears. The price I was to pay was $10.00. That is the lowest price for a walk in scissoring. My instructions were, again, to only cut his ears for the purpose of trying to get that ear up. Well, I sat there, glad that I could watch, but she took him way to the back and stood in front of him blocking my view. She was taking a while, but I thought it was because she was having trouble cutting around the edges of a feisty dog's ear leather without cutting him.She walked him to me holding him so I really couldn't look at him well, so I customarily tipped her and holding him heading to the cashier to pay. It wasn't until I got in my car, and was driving home that I noticed that something was terribly wrong!!All of a sudden he looked like the 11 week old puppy I had just been bringing home. What on earth was going on?? At home I saw, that Natalie had decided that she would not only trim his ears, but give him a full-fledged 'puppy cut'!! Yes! She had trimmed and layered the hair on top of his head ( that I was just so thrilled to be long enough to be up in a cute littlemanbun) She had gone on to take it upon herself to trim and layer the top of his head, the sides of his face, radically under his chin, and layer the back hair on the sides of his body. She had trimmed all the cute hairs growing from his head next to his ears, and she left almost a 3/8 rim around his ear leather instead of right close. He looks horrible! A little head with a bigger body and Dumbo the elephant ears. I am just so furious that someone would actually do something like this to another person. Was she trying to show off her skills? Did she think I couldn't afford more than $10? She was a different nationality than white, not Hispanic. Did she not know what an "ear" is? I know the puppy looked rough around the edges, but that happens when you are letting the hair grow out until you can put it back in a top knot. Anyway you look at it, she was completely disrespectful of my desires or needs, and for that alone, you should never go to this PetSmart and use this groomer named Natalie

Charlie Hawks

2024-02

The one in ponte vedra, as far as grooming goes is terrible beyond terrible. I took both my dogs in, neither were groomed properly from the nails to the brushing. I will never personally recommend or take my dogs there again.

Christy Hyche

2024-02

Kinda really concerned because the groomer said that my dog bit her. My dog, Ollie, is docile and has been groomed at several places, not to mention 2 Petsmarts including this one, and not once has anyone said he bit them. He has been getting groomed for 5 years so he is used to getting groomed. He is a Bichon Frise.She said to me, "I think they put the "biting" record on the wrong dog" meaning that the other dog I brought, Toby, who did nip the last groomer was not really the aggressive one. (Toby had never been groomed in 6 years of his life). There is no way they got that record wrong because Toby, my other dog is a rescue and has only been to Petsmart one other time and Ollie did not come. The groomer's microaggression was ugly. I have spent lots of money on grooming here because I typically get deluxe services for my dogs. Ollie was rescued late last year.This is important to me, because I don't want my dog having biting habits out of fear because of a groomer. Sometimes, it triggers a response to all groomers and this dog being a Bichon is always going to need grooming..The groomer for Toby was excellent though. He is a nipper and she said he didn't nip her. She obviously. made him feel safe. Something is really wrong with that picture. Also Toby's cut was perfect and adorable.I gave 2 stars, only because the sweet lady who did Toby was excellent. She sat down,took her time to talk to Toby and make him feel comfortable with her.The attitude of the groomer who groomed Ollie is why I couldn't do more stars. I have been at this Petsmart for a few years....just kinda concerned about it all.

Philip Garzieri

2024-02

I DONT LIKE DARK PATTERNS. At the Hills aisle there was a posted QR code promising 10x smart points. When I clicked on it I had page after page of registration and finally gave up. I asked the cashier for the points, “I can do it for you but it will take a really long time”. Now I am registered to some accounts somewhere which aren’t PET SMART points accounts

Tiffany Beatty

2023-05

Great experience!! Kursty was a big help!! She provided excellent recommendations and knowledge when we decided to impulsively become fish parents. 🐟

Jessica Lewis

2022-05

I was just wanted to applaud Christine P regarding my first impression on how she handled my Zeba and communicated with us before taking her back to be groomed. This is the first time that I notice Zeba wasn't pulling away and was a lot calmer then her previously groom appointments due to her having so many bad experiences with the other location. So, let's say she'll back next month!!

Naeyma Islam, Ph.D

2024-03

I’m giving this place a negative 100 since they were suppose to untangle the tangles in my dogs hair but since they couldn’t do that they cut nearly all his hair without even asking meFrom:Naeyma

Glenn Moore

2023-05

We dropped our mini-aussie off to get groomed. Sam was our groomer, and she did a wonderful job. The staff was helpful and friendly. They all obviously loved animals. It's nice to see employees enjoying their work. Thanks again

Bria Rand

2020-05

Took my puppy in for photos with Santa and his first bath/grooming. Staff was extremely pleasant and offered coupons while I waited nonly downside is grooming (even without a trim) required a 3+ hour wait but it was only $15.99.

Josh O'Brien

2023-09

This location was much better than the town center one. They have many more fish and seem to be much better stocked. They have a better selection of fish decorations as well. I will be shopping this location for anything I require fish wise.

Benz Culbertson

2023-05

My wife and I love this PetSmart. More important our dog Mario loves it. He enjoys watching the birds fly around. He always runs into another friendly dog when we come here as well. The employees are always so kind to him and are sure to give him a treat. Be sure to stop in for Christmas shopping as there gifts for your furry pet are the best. We have a rabbit named Malcolm and they had lots of new treats for him this year even!

Leslie Hagan

2020-05

Ashley is amazing!! She grooms my Golden Retriever like the professional she is...mad skills!! My dog absolutely loves her!! 🤗🐾🐾

Precious Mccoy

2023-10

Just window shopping, but thinking about buying fish,and tank,The customer service was GREAT! THEY ALL ACKNOWLEDGED AND OUR OVERALL EXPERIENCE, OUTSTANDING.

Randi Bhatti

2023-06

My fur baby and I love Petsmart! We get his food, toys and even a comfy little bed for him all in one place. And, let's not forget about the staff who are always warm and welcoming! Petsmart in Jax beach is your one stop shop for food, toys for fun and how could I forget a quick groom when needed!

Gloria White

2024-02

Found some good discounted treats for our dog.

don morrill

2023-05

Always a go to for replacement fish, for our aquarium! Went in. And All The Tanks are full of snails! Don’t know what happened? But won’t buy any fish till they clean up the snails problem!

MGM

2023-05

The absolute worst customer service and bad business practices. This morning I wanted to return an online purchase. On the receipt from Petsmart it says you can return items to a store. The store would not accept the returns as the cashier said “this store would not be able to sell it” the manager said “the best bet is to return it the way you purchased it” Again the Petsmart receipt says it can be returned to a store. Will never go to this location ever again. Terrible customer service and bad business practices. They don’t even deserve 1 star.

Kathy Vanderbeck

2023-05

Prebiotic needed for my cat not on shelf. Spoke to cashier who went into an office and came out with the 2 boxes needed. Great customer service! Did not get his name but this occurred yesterday afternoon at the Jacksonville Beach store.

Arpi S

2022-05

Kathleen helped me return a lot of food I bought and she was so through and patient. She also helped me with recommendations and purchases of mousse like food for my sick cat. Thank you Kathleen! Your kindness is much appreciated today.

Evangeline Cordova

2020-05

Just got a new dog & came in to buy the essentials. Lovely associate named Brooke. She was so polite & courteous!She was so knowledgeable and was very patient with us. We got everything Chia needed. We especially love the scented poop bags😁

Emily C

2022-05

We took our poodle here to get groomed and they did such a great job! She’s not the easiest dog due to anxiety but Tori did amazing. Will definitely be taking our dog back :)

Robert Rowles

2023-06

Josclynn was great at multitasking helping get fish and checking me out at the register. Very friendly and attentive.

Jaclyn Harwell

2023-05

DO NOT take your animal to be groomed here. Called me after 5 minutes of having him and said "they tried, but couldn't do it." I picked up a half shaven cat with no attempt at resolution or fix for the terrible shape they left him in. Should not advertise cat grooming if they do not have the tools or skill set to do so.

Barbara

2023-05

Excellent grooming for my 92 pound golden doodle. Took the time to comb him and did not shave him. Highly recommend!!

Debbie G

2020-05

Friendly helpful service. I had researched a retractable leash and thought about ordering it for store pickup but decided to check it out in person. The store had what I wanted but at a higher price than what I had found on my phone and still had in my online cart. I showed it to the clerk who immediately said they would price match to the website. Great response.

Mars Bars (Unavailable)

2020-05

Normally don’t have any sort of issues at Petsmart, however, the manager at this location was awful. Shane is awesome, though. Very helpful and sweet.Kathleen “with a K!” made me want to beat my head into a wall by projecting her lonely angry life on customers over her mistakes. She immediately put all the blame on her ‘new’ employees, and proceeded to lose her temper over a simple price discrepancy. She has a gas station car wash attendant’s level of hatred in an otherwise beautiful store