Petco

Gilbert Grape

2023-12

So pretty much the same thing as most Petcos laid out similarly. Did have ferrets at this location, that seemed to be doing a lot of scratching and the one ferrets ears looked a little red so they might want to check into that.

Jennifer Daly

2024-03

I just spent $73.96 here & you ask me if I'd like to buy a bag or carry my items in my hands..... Come on Petco can't you do better that that? It's not like you have Aldi prices!!!!

cheryl cornelius

2024-04

Called for a certain product, was told it was available. Got to the store and looked for the product. I couldn't find it. Went to the employee at the cash register. She told me where it was exactly. Found what I needed and was out the door.....good job.

Ciara Gaugh

2024-04

If I could give them, no stars, I would. I showed them the paperwork for our pups shots and I also told them that he needed rabies shots. They gave him the wrong shot instead. Not only do I drive 30 minutes there and 30 minutes so an hour out of my way, but they will not give A voucher after paying for the shot that he was supposed to get, they’re saying that we have to pay all over again for the shot that he was supposed to get. They will not make it right, and I went to their groomer Faye she was so horrible And after Everything told us, oh, well, I can’t Wash your dog because your dog is not up-to-date, but he would have been if their vet wouldn’t have messed up. She had such a horrible attitude and customer service I would never recommend this store. The only one I recommend is Tamiami trail Chris

amber _xo

2024-04

I had a horrible experience with a groomer by the name of Betty. I brought in my golden doodle pup and she told me she would not groom him as he was matted when in fact he was not. He was a bit matted by his bum area but the rest of his coat was not. I then rescheduled at another Petco in the Forum who informed me the notes on the chart stated he was severely matted and that groomer stated he was not matted and she then groomed him. I will not return to the Gulf Coast location ever again due to the poor experience I had as a new dog owner.

Sam Nolan

2023-08

Love these people.. helpful, friendly, knowledgeable and super patient when I needed help trying to select dog chews for my Boston. So much to choose from it's good to get help.

Paul C. Tarantino

2024-03

The fish department is hit or miss with what they have. Never have well stocked tanks. Just your average pet store fish in small quantities. I continue to shop here for dog food because the carry Stella and Chewy brand dog food.

Michael Meow

2024-01

Came here and had the greatest time and my niece were playing hide-and-seek and all the aisles. What a blast staff is absolutely wonderful. Above and beyond. God bless you guys all thank you

Jacob Mattson

2024-04

Possibly the worst service you will ever get at a petco . The people who work here care more about when they will be able to get off of their shift , rather than giving customers a good experience. I would advise not coming to this location if you are thinking about purchasing a pet.

Kendall Miller

2024-04

I was FaceTiming my boyfriend to show him the budgie I fell in love with and was about to bring home to my other budgies. However, a employee came up asking what I was doing and that I was not allowed to take pictures. I then asked her why and she rudely exclaimed that it was petco policy?? I have never heard anything about FaceTiming another person to show the bird I was bringing home. She then watched over my back to make sure I wasn’t doing anything AND I heard her talking to another employee about how rude I was!

Andrew Biggar

2024-04

Robin was very helpful and knowledgeable. She was amazing to help us make an informed decision.

Bill DiMarco

2024-01

Just purchased a new dog collar from this petco. Store was a shambles, stuff everywhere. At the register they wanted $.10 for a bag...ok, whatever. Got the collar home and it was too small. Ran in to exchange it for the right size, same price. Girl at checkout said that will be a penny please. ?? I said, a penny? How is that? She said it's one cent please...mind you this collar was $50!! Crasy. I had to run out in the pouring rain to get a penny. Great customer service Petco! Guess you guys need every cent.

T B

2023-07

I was able to find a replacement collar for my little guy Sunday afternoon. The store manager was very helpful finding everything we needed at a great price! Thank you

Amber Riha

2023-05

I went in Petco because it was closer to home. I usually just drop by a PetSmart but lately I've noticed how poorly the aquatic life has been cared for. I also wasn't finding the diversity I wanted in Leopard Geckos. I decided to check out Petco. The aquariums were maintained perfectly. No dead or sick fish (that I could tell) were found. The reptiles were all in great condition, in clean, proper environments. I just went in for my Gecko (Betty White), but my daughter, the curious animal lover she is, asked if she may hold one of the corn snakes. Sean let her and she fell in love. While she's spewing out facts, I was adopting Betty White. We got all the way to the car and I picked out a name for the corn snake. That meant I had to go back into the store to get her. Her name is Noodle. Needless to say, our trip was so productive! Sean was incredibly helpful and just a total gem! This is now my go-to store for my reptile needs (and future fish). Thank you Sean (from Chloe and Cora)!

Jeanne Donati

2024-04

After spending nearly 45 dollars, they charge you 10 cents for a bag ??? So bring your own bag next time.

Brittany Minor

2023-11

Went in last night about my dog to see if I could get something for her and unfortunately they didn’t have what I needed but the girl was super helpful and friendly. She took her time even though it was getting close to closing time and tried her best to help me and even took five minutes just to talk to me. Sometimes that’s all a person needs when they’re going through a difficult time. She had short dark hair I don’t know her name but thanks for taking the time to help me!

Susan Middleton

2023-12

we have had our Morky groomed by Eric a couple of times and by Petco in KC a couple of times, no issues. Period. Last yr, Eric wasn't available, we met Erin, we were there for a face, Fannie, pedi, no bath, no full grooming, she put a choker leash on my Morky, I asked her not to, explaining she's not ever worn a choker leash before, that if she pulls ,it will choke her.Erin said ALL dogs wore the leash walking into the kennels, I told her they've always carried her, she refused. I offered our harness, she refused. When we came to pick her up the first thing Erin told me was that my Morky choked on the grooming table, I had told her she would try and sit down after a while. She told me I should get her throat checked out.A yr later..I made an appt with Eric.. ERIN scheduled, she said they would need updated shot records, no problem. After arriving, my husband was told by ERIN (after driving 45 min to appt),there's a note saying we need a certificate from the vet stating her esophagushas been checked. Even though We had her certificate of health. My Morkys only health problem that day was ERIN.Petco...you have a problem!!!This is the first time I've ever met a dog groomer that's Clearly NOT a dog person

Lukas Rebertus

2023-12

This store is run by a bunch of know-it-all, inconsiderate, and down right disrespectful employees. The “fish expert” refused to sell me a 29 cent gold fish because she thought she knew the type of aquariums and equipment I had at my house. I tried explaining to the know-it-all that the fish was starting in a small tank and then I would be increasing the size of the tank while the fish grew into it. But she didn’t listen or that answer didn’t suffice for her. She sneered at me and told me she wouldn’t sell me any of the fish. I asked to speak to the manager, but the sneering employee informed the manager of the situation and that manager wouldn’t sell me a gold fish either. Only wanted to sell me a beta fish, which I was not interested in. Very strange situation as I’ve never been denied buying a goldfish before, for any reason. Took my business to PetSmart rather than dealing with those folks anymore. Congrats on losing a regular customer.

Philip Wong

2024-03

Great sales. Better animals/fish than other pet named store. Much prefer petco although other store is cheaper for food. It's where the pets go!

Luis Artola

2023-11

I am truly disappointed with the management at this Petco location. It seems that every time I visit, essential items are out of stock and the shelves appear barren. Furthermore, the staff consistently falls short of being helpful or knowledgeable about the products they sell. The only reason I’ve continued to frequent this store is its proximity to my home. However, after repeated negative experiences, I’ve decided it’s time to make the switch to PetSmart. This Petco has unfortunately turned into a shadow of its former self. What a letdown.

Lisandra Cuellar

2023-10

If I could give this place zero stars I would. Never stepping foot at this particular petco location for a grooming again. My golden doodle was brought in by my mom both Saturday and Sunday. Twice. Saturday she was scheduled for a bath and Erin told my mother that Sophie (my doodle) was matted. Which was no problem, she proceeded to reschedule for Sunday for a full grooming. When we brought her in on Sunday she told my mom in a very rude manner that she had told her she needed to go to a vet to get her haircut there instead. Erin lied about that and her tone was boarder line disrespectful and gave my mom attitude for absolutely no reason. She needs a training on customer service and on kindness. If your employees do not wish to groom a particular dog breed then just state so. Instead of wasting our time not once but TWICE. Two missed appointments because of a lack of communication & on top of that being treated rudely.

Brian Craft

2022-05

Jade was absolutely incredible. She was juggling a ton of customers at once and was knowledgeable, and so friendly!

Laura Wohl

2022-05

This Petco has been redone a bit. The whole place looks so clean and inviting. We spent more time looking at fish and reptiles than we ever have. I highly recommend this Petco!

Todd Dittmer

2024-04

I’m very picky and got no attitude about it. And that’s why I only get my fish at Petco.

Evelyn Montalvo

2023-10

Isabelle goes for her bath and nail trim every two weeks and cannot wait to se her favorite person Deanne. She takes such great care of her and you can see it. Wouldn’t take her anywhere else!

Justyn Windsor

2024-03

It’s a Petco, my visit didn’t change my life, neither did it disappoint.

Whitney B

2023-05

I went for a dog grooming (not for me...) Faye is beyond great. She makes my dog look beautiful and even though my dog doesn't like the groom... she likes Faye!The store is great too. Organized very well. There are a lot of choices that aren't available on Amazon. I finally found a food that she likes, and this is the only brick and mortar store I can find it at. 👍👍🌟 two thumbs up and a gold star!

Bob Herterick

2024-03

Been trying to order online. For months it hasn't worked. Fix the.problem. petsmart is just as close.

Linda Dickey

2024-02

Groomer is awesome with my dog! Price is reasonable.

Hayden

2023-09

Well I just had one of the lowest IQ conversations, I think ever.. going in for my usual 10 crickets, (as I have for the past year at this location) i was greeted by the lady at the front and asked if she could help me. i said sure i need 10 medium crickets in which she replied "sorry i can only do bags of 5, 20, or 40" im like since when... i was here last week and they gave me 10 and the week before they gave me 8 etc, etc. she says "its policy sorry" i go okay great then ill take 2 bags of 5, in which she replies "sorry your only allowed one" like WHAT???? Am i cutoff from crickets?? i went over my limit?? Like do i need to buy a bag walk back out and then walk back in and buy another????? Anyways, i went to another lady and asked for crickets in which she gave me the same speech. i said fine ill take the bag of 5, she went to the back did her thing and gave me a bag of 5. i asked my friend who i went with to go ask for a bag of 5 as well in which this new lady replies "oh thats a nice loophole" like bruh what is this??? its petco... im buying crickets... literally something that occupies 30 seconds of my life every 2 weeks. Nothing more needs to be said discussed or thought out. thats it..... i do not have the time of day or brain energy to argue and debate the proper cricket count on what costs $1.80...... Figure you cricket problem out PETCO... and tell your employees to stop drinking the koolaid