CVS Pharmacy

Toe “Toe-Knee” Knee

2024-02

I am rating CVS on the one time I had to pick up medication for a family member. The pharmacy was packed with a long line which went fairly quick. I had a handful of products I was hoping to check out all at once at the pharmacy window. The pharmacy tech/clerk forgot within seconds that she was to ring out my additional products along with the prescription. I told her it was okay I’ll go up front and check out my additional items. When I got to the register there was nobody working it. I hear a lady say check out is over here at the self checkout, which I loath! So I jump in that line for “self checkout”. Once I make it up there the cashier was bagging my items while chatting with the customer behind me not paying attention that she wasn’t going fast enough putting my items in the bag before I scanned the next item! Every single item she had to put a code into the monitor proving it went into the bag! Then she had the nerve to tell me it was my fault I was going to fast? I have used plenty of self check-outs and not ONE SINGE TIME did a store employee bag my items but she insisted!! I said true customer service would be you behind the cash register ringing out my items in a timely manner! The self service checkout here is horrible! I refuse to do my shopping at this store when having prescriptions filled.So far the pharmacy has been great.Hopefully someone in management will realize the retail side needs to focus on the customers needs and maybe add an additional clerk. In the long run you will be making more money by spending a little bit.

Rod Ratcliffe

2024-01

The Englewood store, like most all retail box stores these days, does the best they can with the staff hours they're allowed daily/weekly. I have more patience than many others due to being retired, so my in-store shopping experience is generally very good, even with the pharmacy.My major complaint is what it takes to get through to a human on the phone in the local pharmacy--it's maddening and takes 10 or more minutes, often times longer. This doesn't count getting cut off and starting again. This part of the CVS customer experience is shameful.I have, however, noticed what seems to be an improvement with faster movement through the pharmacy drive-thru, AND friendliness, which is always a bonus.I hope this is helpful to the CVS management folks. We customers regularly experience the general retail pain.

Mary

2024-01

The new “ confidential phone line” in the pharmacy sucks. No one returns calls and it is impossible to call and talk to the staff without getting in the car and driving all the way over,. Whoever thought it’s a better way to interact is mistaken. Especially the senior population who makes up much of this community. Wake-upCVS and hire enough personnel to meet the needs of the people you supposedly care about.

Christian

2024-03

This location has very helpful staff members. A member opened up a 2nd register to help maintain a very short wait for me. Also, she was knowledgeable about my question I needed to ask.

Joyce Estes

2024-03

CVS would not fill my prescription because ALL of my prescriptions were not with them. It was a controlled substance but given from a local specialist.

Gerry OCONNOR

2022-05

I used the CVS own discount for my insulin needles. Insurance cost 51. 80CVS on line discount 27.90 so I down loadThis app I show it to the cashier. They put the code in and said it is the same cost as ins. Their price is only a approximate not actual cost so no savings

R S

2024-02

Easy and easy out and they take care of your needs

Susan Garraus

2023-05

Pharmacist Jackie is amazing she is kind, thoughtful and thorough. The rest of the staff is also very accommodating and it is appreciated.

Nikoli Lambert

2023-05

And Joy at the CVS pharmacy in Englewood is awesome this pharmacy is the best anywhere around hereBill Swingle

Amanda Erdman

2021-05

💊💉they are out of my prescription a lot! Made mine late for refill last month and ran out of my meds

Tracey McAvoy

2023-08

Worse pharmacy I have ever been in .

David Thomas Ebell

2020-05

Super fast, friendly staff, Awesome.

Skip Messenger

2019-05

They have a good selection with good prices.

maggie nacey

2022-05

Extremely helpful at the pharmacy

Eric Holm

2023-05

They have shampoo

JEFF WETZLER

2020-05

Very helpful and professional.

Jody Black

2020-05

Pharmacy is great 👍