Sam's Club

Kay Cee

2024-01

This Sam's club location is nice. Good place for lunch. Not just the hot Pizza or hot dog combos. But the sushi, salad and seafood ceviche. The optometrist area is nice and friendly. Clea store. Do a price comparison in each Sam's location. 🤷🏽‍♀️

Sj

2023-12

This location is prejudice and racist if you're not Hispanic. I had pans there were on sale for 20 dollars, even took a picture. Did not show up on scan and go, so I do self checkout still doesn't show. I asked an associate she said a Manger will fix it. The manager Zonia told me the picture is right go in a regular line. I told her the lines are long, she said oh well. So I waited 20 minutes in line with my whole cart 200 dollars already paid for to be told by another associate the picture is wrong. Mind you the Manger Zonia open another like to adjust a Hispanic man item. So after waiting in 20 minutes for nothing. I just left. Save your self time and headache just go to COSTCO.COSTCO believes in customer service

Jim Gierbolini

2024-04

I placed an order for my company but I didn't add my name to the order like many other times and I go and I get the order without any problems, today the unhelpful employee besides lacking of customer service skills, calls to someone and was told that she can cancel the order and I can get the items from her and rebuy them.Maybe so SAM'S CLUB doesn't have to pay another employee to restock those items back. Great Service out this store in Miami, every month and every year service gets worse.Then when I'm driving out I see the so helpful employee talking to another associate on the side of the building, both looking very busy :-(

JB Benitez

2022-05

Club is well stoked and organized. On Saturday was crowded but their app spcan and pay work like a charm. No need to make lines.

Marlon Morales

2018-05

People that works here are Great, employees love working here LEON is one of the best supervisor great attention. But higher management his name Hector is the worst one, unprofessional, he provide me his supervisor phone number when I call for additional help Hector answer the phone call acting like was him. In Customer service the girls love to help with everything, but they don't have access to entire system.

Sean Phillips

2024-03

Naomi was the rudest cashier I've ever encountered at a store. She said we accused her of throwing out our receipts when I asked her if she had given it to me. Will never be shopping here again. Taking my buisness to costco

you tub (gomarlins)

2024-01

Always a welcoming store to visit overall The Experience great nice personal that's suggest you to visit the food court the meat department are one of the best ones and always crowded there might be a reason why people visit us store so much congratulation management you deserve on an award

Texas GEMINI

2023-11

Worst experience ever! The greeter couldn't be bothered with my question. I came back due to a purchase I made and had to return because it expired 1/28/21....I purchased it on 4/8/21. They obviously dropped the ball on pulling expired items. I'm waiting in line, and 8 other people are in line for customer service, and ONLY 1 person is working. I would say I've waited 20 minutes already, and 2 people are still in front of me. Horrible Sam's Club, if they had another one, I would go there, but I think I will cancel and go to COSTCO.

Ryan Swartz

2024-02

This specific Sam's Club is the absolute worst with service. Do not order anything from this club as they will not deliver to you even if they state otherwise.Extremely unprofessional when I called to follow up on an order. Nothing will probably happen but I'll just go back to Costco now since there is one only a few minutes away.

Ana Fernandez

2022-05

Unequivocally THE BEST Sam's Club we've been to in the last 20 years. I ordered online a computer and came to pick it up. I was not able to purchase the extended warranty online since my order was pickup and was advised online to purchase the extended warranty at the store. I compared prices at Costco, Office Depot, Amazon and the best deal for the HP All in One I was looking for was at Sam's Club. Dany, the Store Manager helped us incredibly through the process. Dany was truly EXCEPTIONAL with Customer Service, super friendly, extremely professional and went BEYOND the call of duty to serve and make sure I was fully satisfied with my purchases. I haven't come across this level of excellence with Customer Service in years. He treated his job as if he owned the store. You just do not get this level of attention, friendliness and courtesies in today's world. Dany made all the difference to us by redefining the shopping experience at Sam's Club today. He is an uncompromising asset to the organization. Thanks to Dany's great service I bought a SECOND computer then went back and spent another $100 on food that I wasn't planning on. I hope Sam's Club recognizes Dany for his value and uniqueness.Thank you Dany for helping us today and making all the difference with our purchases.

Mary Mckenzie

2024-04

This Sam's club is usually very busy during the week. I went today it was less crowded. But as I was leaving it was crowded. I went before noon.

Larr4

2023-11

Customer service needs to be retrained. I tried for two days to get in contact with a manager. Still never spoke with one. You pay for a membership and receive zero customer service. I was put on hold with no answer. Put on hold and hung up on, then eventually they just stop answering all together. After 10 minutes of being on hold each time I called the Sam's Club general number. They said they would contact me with an update but surprise, the out of country customer service Sam's Club uses did nothing. Sam's Club doesn't care about it's members anymore. When my membership runs out next month, that will be it for me. Might as well mention they have too many Spanish only speaking employees and not enough halfway decent English speaking employees. I don't speak much Spanish and it is hard to communicate with even the opticians. I was walking back out to get a cart after seeing the eye Dr there. I had the samples in my hand the Dr gave me. I told the employee I was going to grab a cart which was no where near the door. She didn't speak enough English to understand me so she aggressively says in Spanish I can't walk out and I have to go the other way. She didn't have a clue what I had initially said to her. I was treated like I was trying to walk out with product because she couldn't understand me. It really is sad. Sam's club Please save your generic apologetic response. You've been sending it to paid members on here for months AND CLEARLY DON'T CARE ENOUGH TO ACTUALLY FIX THE ISSUE. Save it.

amazon only

2024-05

Quality of meat is low . Mixed bad meat with fresh meat. I will not renew my membership.

T Gomez

2023-12

Just plain awful. Brush up on your Spanish before entering. Don't get me wrong I love the culture. But this America. If i were in Rome i certainly would try to learn the language 😉.

Bucky

2023-11

Great store for everything in bulk. Staff is friendly and stock is plentiful. Plenty of parking and way to checkout.

Mrs. Truth

2023-11

This Sam’s club is horrible. No customer service skills whatsoever. I called to place an order for a cake and no one bothered to answer. I tried calling for a whole day. The phone just rings and rings. The next day when I was off i went in to place an order. No one can help you if you don’t speak Spanish. I will not be renewing my membership.

Pedro E Sanchez

2024-01

The gas station here in Doral every single morning is a big trouble, few pumps close, gas presion slow and the line long. If you dont have enough gasoline, please close this station.

Esther S. Abraham V.

2022-05

This review is just for you to consider improving service as member services only have two people attending people. I have more than 30 minutes on the line. The line leaves from the front door. Too bad this happens.

Ana Crucet

2024-04

Its great, but sometimes I dont find the products I buy regularly and non-sugar products.

joseph Thompson

2024-04

Great I enjoyed shopping at Sam's every thing you needed an Good service.....

John Bartolomeo

2023-11

Great place to save a dollar, but you just need some storage because most items come with packages that contain more than one of the items. It's really worth the membership, you make it back and a very short period of time.

OSAMA MAJEED

2021-05

Nice great shopping center 👍, i like shopping in sam's club, free big parking 🅿️, nice friendly staff, with great deals! Just be prepared and write what you want so you get what you want because its easy to fill the 🛒 :-)

Zeleah Kansawa

2024-02

sylvia was amazing , patient with her being the only person at the register. She still was very professional & nice to everyone.

Daniela Katich

2023-12

You said that was open today til 8:00pm and we came at 6:00pm and the manager said that was closed.Correct the service time or close because it’s to far away From everyone that’s trying to go to Sam’s for me was 35 min road.Worst service at Sunday

L. C.

2023-07

The App is a must. No lines AT ALL if you shop using the app, to pay on your phone and walk out! The fruit is great here. There not a wide organic selection, but I'm OK with that....Organic milk and eggs are my go-to here. Lots of decent snack options and prices are fair. Happy shopping here.

Juan Gutierrez

2023-12

The service at the gas station is beyond bad. The system is pretty slow. There is always a long line. People that work there are not on top of what's going on.

Alberto Verenzuela

2018-05

Good wholesale, nice location. But the cashiers give you hard time in the line (that’s why I choose to use the app instead of going through the cashiers) and the worst is the line to buy food (hot dogs and pizza). Every time is full of people and always short of staff to take care of costumers. I spent no less than 20 minutes in the line to pay and extra 5-10 to pick up.

Eric Seiden

2023-10

Dear Lord, people hire some cashiers. What the hell is wrong with you guys? Today's visit was all in all a disaster.I went to the restroom and saw the pharmacist finishing up his business and leave without washing his hands. When I was done, after I washed my hands, I marched over to the pharmacy because I was going to tell him off, Because, that's just nasty! However, he washed his hands in the pharmacy before I could get his attention. You may say all as well with that. It's not; he touched door handles and other things on his way to the sink to wash his hands. So now everyone who works in the pharmacy and touches that door handle Is touching his private part germs.Then we went to get the hot dog combo. There were 2 people working. one was the cashier in one was handling the food. There were 8 people in front of us. How long should that take? If your answer was 30 minutes with their limited menu, you'd be correct; that's completely unacceptable. And I want to be clear: This is not the fault of the employees. The cashier was practicing good hygiene. And every time she went from handling the money to handling the food, she put on a new pair of gloves. Absolute kudos for that, but it's a very slow procedure. Just as we ordered our food, two more workers showed up.So anyway, I was very disgranted with today's visit. I need to be fair and point out. I'm not a member and I went with my friend who is a member.But I think I will continue to shop at BJ's Wholesale and not Sam's. It was just too upsetting.

Alondra Samayoa

2023-10

Awesome deals, friendly staff but I'm giving this establishment two stars because there's no reason for a chain as big as Sam's Club to only hire one person to run the food court. The poor girl was visibly overworked, the line was slow because she was the only one prepping, making and serving the orders. Very disappointing to see Sam's neglect their own employees like this. The caliber of any business is reflected by how supported workers are and by the looks of it, it's lacking.

Steph Flores

2023-08

Very unprofessional. I placed an order for pick up at 5 pm the day before I schedule the pick up…the only time available was 7-8pm pick up and once I got there the order was still saying it was “in progress”. I went inside after waiting 30 minutes trying to get in contact with customer service without luck. I spoke with the manger and they told me “there was nothing they could do” yet there was still time before the store closed. I tried putting in a complaint to try and have the order prioritize for tomorrow morning with corporate and they said they couldn’t guarantee and offered me a $5 gift card for the inconvenience….They can’t even confirm if my order will be ready for pick tomorrow. You’re better off going to the Walmart next door.