Petspa- Grooming, Resort, Daycare & Boutique

Ricardo Ossorio

2023-06

First and last time taking my frenchie there for grooming, they took 4 hours with him, i was never called, i called twice and the answer was we still working on him, i went there and guess what ? He was crying and the just told me ohh we just finished with him we were about to call you, they used this fragance on him without even asking me, i asked them to use the shampoo he uses, guess what ? Shampoo was untoched, i personally asked to be careful with his ears, one of his ears is bleeding a little as im writing this, awful service.

Andrea Silver

2022-05

I have been taking my “son” Winston, who is a West Highland Terrier to Petspa for 6 years. I love the quality of their work and how my Winston is always happy to go! Brett, Juan, and their staff love what they do and you can tell. After a bad experience with other pet shops in my area, I’m so happy I found a groomer that I can TRUST ! I’ve even left my baby overnight in their hotel and Day care when I go out of town. I highly recommend him to my family and friends! Thank you for treating my family member as your own

Isabella Perez

2022-05

I’ve been taking all my dogs (Terminator, Jack and now my dog Russ in the picture) to PetSpa. We’ve been customers for over 15+ years and we don’t trust any other grooming service. Even when we need recommendations as to what we should do when our dogs get sick and what vets we should go to, they are always there to help! Bret and Juan and the PetSpa team love our dogs as if they were their own. They themselves are dog lovers and make sure all dogs are cared for and treated correctly. Thank you PetSpa team for all your love! We recommend them always ❤️

Elvira Ojeda

2022-05

If there is a place that deserves a 0 start is this oneBeing able to write this has taken me 15 days, if I could go back in time I would never have left my sweet little dog Toby José in that place.I thought I had done my homework, I looked for information, I interviewed, asked and everything gave that I could trust this site, that I could leave my dog thereOn July 2nd, I left Toby for the first and last time in a pet hotel. Miss. Ivan received him, I was very specific about Toby's needs, I let her know how important he was to us, I tirelessly asked her to keep me informed of everything that happened with him, she answered everything that he was going to be fine, that they were experts, that they had more than 20 years in the business.On Saturday very early I called to find out about my puppy, they told me that he was fine, that he was happy and that they would try to send me photos, which never happened. On Sunday I called again, nobody answered me, I left a message hoping that they would call me, I knew they were full but I was sure that at some point they would call me, however, this did not happenOn Monday at 815 am, they called me to inform me that my puppy had passed away, I thought it was a bad dream. But it was not , indeed Toby was no longer with us and the worst thing nobody knew or knows what happened.when we arrived at that place is when we found out that the dogs sleep alone and the owner of the place clarified that they were not required to have anyone at night, and that these expert people with more than 20 years in the business leave the dogs alone, busiest night in the country, the night of July 4th when the dogs need assistance the most.Gentlemen of Petspa, you do not know what you did to my family.if you own a pet don't ever leave your dog there or in a place like them, make sure someone takes care of them 24x7

S Pelissoni

2022-05

I have been taking my dogs to Pet Spa for many years, since they started.They offer an excellent service, always prompt to accommodate one’s needs, very friendly, very loving and caring for my four paws babies 🐾.I never had any issue, any problem, on the contrary, my babies 🐶 always come back home relaxed, not stressed. I wouldn’t trust anyone else.I love this place and highly recommend 5⭐️

Paola mendivelso

2020-05

My Dog Sunny started coming to Pet spa because I noticed he was not eating, he was depressed at home. It has been three consecutive weeks of daycare and he has changed so much. He enjoys walking in to this daycare so much, he loves his walks and I can see how excited he is everyday which makes me even more happy. I would recommend this place to everyone who has a dog, their experience at this home is so gratifying.

Maria Lorenzo

2022-05

Such an irresponsible business. My poor Toby died at the care of this "professional" business after he was left completely alone and unsupervised on one of the scariest nights there is for most animals, July 4th. The dog owners arrived on the morning of July 5th to find Toby dead and they had no explanation, well of course they wouldn't as Toby, and all the other dogs staying that night, were left completely alone and unmonitored. He was 6 years old, he was happy and healthy. DO NOT leave your dog in this business. Please be extra careful when choosing where to leave your dog if you're going out of town and cannot take him/her with you. This business is not reliable.

Nikolas Espinal

2022-05

Awful service, poor care for their dogs and rude employees. Dogs are left unsupervised over night and there are no cameras, so if something happens to your dog there is nothing you can use against this establishment to get justice for your pet. There are far better places than this for your dogs, use this service at your own risk.

Maziel Posada

2015-05

This place was the worse. They hurt my dog after I dropped her off and when I picked her up she had a bump on her head and her eyes were blood shut. The owner or manager told me that that kind of dog gets that from now and then and then he told me not to take my dog to the Vet. My dog is 3 years old and she has never gotten this... EVER..... Give me a break? any place that does not worry about the safety of any their client animals has no place on this business. If you Love your pets don't take them here.The visit was on 07/12/2014

Jorge Sanchez

2018-05

Had to take my dog to the vet the next day because of his paws being all raw and bleeding from what the vet said, a bad and non-prepared groomer, who did a terrible job on my Goldendoodle. NEVER GOING BACK!Regardless of your well written response below to my WELL deserved BAD review regarding MULLIGAN's incident. I still ended up having to pay you for a BAD job and the vet's bill so he could cure my dog ($170..dls) due to how unprofessional your services were... Still no offer to refund or pay the vet bill... Is not about the money but the principal of a good business and ethical way of running an establishment, and taking ownership for your mistakes...

Vanesaa Yacaman

2020-05

I have being taking my dog to pet spa for the last 8 months. I am very happy with hair cut and the grooming.Friendly staff and great with dogs. My dog always come back to me exactly as I wanted. I really recommend it.

Arturo Arévalo

2022-05

Do not leave your dog here!! Highly unprofessional in the way they conduct themselves. One of my closest friends left his healthy puppy, Toby, here and they proceeded to call him saying he was dead (no explanation given as to what happened). They leave the dogs unattended for overnight. I wouldn’t wish this on anyone, so look elsewhere!!

jl cantor

2019-05

I want to publish my gratitude for such excellent service and care that the people who care for cats and dogs in Petspa show with their positive and gentle attitude not only towards the client but the love and dedication to the animals so that they are safe and care in a friendly and loving environment. Thank you from my heart, and I hope Petspa's people can continues help us at times when your hand is a relief. My cat: Milo and me we are very thankful

Debora Hurtado

2022-05

Brett treated my dog with the upmost integrity of care! He’s loving and caring to all animals. He’s very knowledgeable and understanding to the needs of all dogs. Highly recommend Petspa for dog care needs!!

Maria Jimenez

2020-05

The best Grooming place and Pet Boarding in Miami. All our family dogs have been their customers never had a complaint. Clean place, awesome staff.

Lina Gonzalez

2020-05

I highly recommend this place, I had to travel out of the country and petspa (Juan) Made me feel comfortable to leave my dog there. When I called him to check how was my baby doing he always answered the phone and send picture and videos. Lina Gonzalez

Gabriela Santos

2016-05

Love this place! My pets always come back happy and refreshed. NO other place i've taken them has had them looking so good and my pets love the staff. They're always excited to see them!

Kirenia Venegas

2017-05

I usually Groom my own dogs but today i went to get their rabies and linces tag and i was in the area and my siberian husky really need it a wash so i use this place. They are very sweet people, i love the place and they did an amazing job my 14 year old baby came out happy smelling really fresh they even shaved her paws i know most places dont include this in the basic wash but they did and i really really apreciated she is a senior and she is always falling when the hair starts growing , I will use them again in the future if im in that area. Thank you .

Lucas Hunter

2022-05

HORRIBLE SERVICE!!!!!!!!! This location does NOT TREAT THEIR ANIMALS WELL!!!! What pet spa leaves their facility empty on JULY 4th!!!??? Horrible, will never go here, you should not bring your pets. A friend sadly lost their dog because of the HORRIBLE service here. DO NOT TAKE YOUR PETS HERE!!!!!

Marcio Martins

2016-05

Stay away!!! Very rude and always trying to scam you.My dog had absolutely no knots and they still want to charge extra to untangle.Other two friends also had issues there, with the way they treated their dog and year burn.BE CAREFUL !!!!

Maria Alejandra Flores

2023-08

Thank you for taking care our Dog !! I 💯 recomendado Stephanie es muy amable.

Andrea A

2016-05

Great service with knowledgable and Caring people. My dog, Deimos, is always excited when he gets there, and exhausted when I pick him up (thank goodness!)Petspa is pricey, but well worth it, as services are excellent and long-lasting. You can't expect "Petsmart" prices from a luxury top of line grooming place. Just as you dont go to Louis Vuitton and expect Target prices. Point is, you get what you pay for.And my Deimos gets only the BEST! ;)Thank you Petspa Family for taking great care.

Kari622

2020-05

My dogs hair was cut uneven, one ear longer than the other. Her belly was severely scratched and irritated. No apology and charged me full price. Terrible place!

Mo Grossman

2021-05

Amazing spot. Checked it out today before bringing my dog Chris in. They have everything a dog needs to feel comfortable and come back home relaxed and pampered. Impressed with the staff.

davidd ell

2018-05

Our long hair kitty had some really bad Matting in her fur so we took her here. They did a great job grooming and demattingher and she is a very happy kitty!

Valeria Bello

2018-05

Well this is for everyone who goes through this spa we work in the area and always see the dogs being walked it's a sad day for one sweet pitbull when he was trying to use the bathroom he was pulling to rush and the man in charge of walking him decided to kick him repeatedly so he would no longer pull when we called and confronted the situation the told us multiple times they have a no tolerance policy but when I asked avoided the question until they told me the man was still employed there and would not be fired this is the kind of place u r leaving ur dogs they should be ashamed and how much would u bet no one contacted the owner of the dog but hopefully he will read this and know for next time never to take a chance with his pets this place is dangerous

Vanessa Burgos

2019-05

Horrible customer service, horrible care towards the dogs. There are way better places that have more experience and care for the dogs. Best thing you can do is stay away.

Brigitte Izza

2017-05

Extremely overpriced for a place where there is no waiting area, super duper slow costumer service, not communicative.. you have many other options do not waste 4 hours of your day and 75 dollars for a grooming service.

rocio marquez

2022-05

I have a couple friends who lost their pet "Toby Jose" due to the lack of professional care, how sorry I am, family is an inreparable loss for their children's. 💔🖤🐕

Alex Simas

2016-05

DO NOT BRING YOUR PETS HERE, THIS PLACE IS A RIP OFF AND THEY DONT DESERVE YOUR BUSINESS. EVERYTME I HAVE BEEN HERE THEY COME UP WITH DIFFERENT CHARGES, VERY UNETHICAL AND RUDE. BUYER BE AWARE!!!STAY AWAY!!!