Pet Supermarket

K. Hosp

2023-05

This is the best pet store in the area. Sells live crickets and other feeder animals. Has kitten adoptions, birds, bunnies, ferrets, guinea pigs, bearded dragons, chameleons, snakes, fish, and more to purchase in store. The staff are so friendly and helpful. My beardie Pebbles has visited a few times and she loves seeing everyone 💕

Koality Art

2024-02

I am always impressed with the friendly and helpful staff. The selections and prices are reasonable. Easy parking.

Juan Sierra

2023-10

Very basic store. Not much in terms of selection.

M Thompson

2021-05

Took my dog shopping to get a new harness. She outgrew her old one we bought here.. The old one it's still in perfect shape so it'll be a hand-me-down to my new Grand-doggyShe loved walking around the store smelling all the snacks that they have down on the bottom shelf probably just for dogs. She pulled out a couple bones that she thought smelled good. So we bought them for her. Overall great experience at a good price.

Brandy Stevens

2021-05

I love these guys...the are beautiful people and very helpful...positive vines every time.I you i go in

Kira Weakley

2023-07

I have lived in this town for 15 years and have come to this store for 15 years. I would've recommended this place to anyone until my experience today. We were in the market for fish today. Unfortunately, information provided to us by another company was incorrect. This was brought to our attention by the employee named Ash. While I had no problem being informed correctly, the problem today was her attitude and delivery. Before she even spoke to us, her entire demeanor seemed bothered that we even asked for help. Huffing and puffing while walking away from us after we told her what we were interested in. I was taken back by this, but proceeded to engage as my daughter was so excited to get her first fish. I then tried to ask questions to clarify The information we were told that was wrong. This individual clearly did not want to answer and what information was given was very short. This entire conversation seemed to bother her. People come into these stores to learn how to care for animals and as new time pet parents. If you are new to the fish world, don't come here and Def don't ask Ash for help. It baffles me how so many rude individuals choose to work in customer service. My daughter was with me therefore I chose not to speak up to this lady or their staff. But heads up!!

DL

2023-05

Hello neighbors,My name was Tex. I was born on April 2, 2022. My mom did not have a cat in 18 years! My dad didn’t have one for many years as well. They knew they would have another cat one day, but they wanted to wait until the timing was perfect.My parents lost their grown son tragically three years ago. My mom wanted to give my dad the most special surprise for Father’s Day.Mom purchased me from Petsupermarket at the corner of 50 & 27 in Clermont. She was so overjoyed. Dad was at work, and Mom went to the store and picked me up. She found all the supplies she needed and set them up before my dad got home. When Dad got home from work, he was the happiest he had been in a long time. He couldn’t believe I would be apermanent part of the family. At first he thought we were pet sitting, as we had done before. My sister and brother were so happy and excited!Mom was concerned. She brought me home one hour before dad arrived home. I started to cough badly. Mom and dad brought me back to Petsupermarket. Two employees stated I probably had a hairball. They said it could be unpleasant to watch; however, they dismissed mom and dad’s concern. Mom later found out they could have picked up the phone and had a vet arrive to examine me within an hour. The other kittens in the store with me could have been checked, too.Mom and dad returned home and scheduled the quickest appointment with the local vet. The vet stated I was very sick. I had pneumonia and bronchitis. I was placed on amoxicillin. Mom called Petsupermarket to let them know. Petsupermarket stated in the paperwork I weighed 2.18 pounds on June 2nd. I was purchased on June 8th. I was nowhere near this weight. I lost a lot from being so sick. My family was extremely worried. They brought me to the emergency vet in the middle of the night because I was coughing so hard. I weighed 1.70 pounds. Mom and dad were feeding me milk for kittens with an eye dropper. I was placed in oxygen. After 4 hours, I returned home. I was placed on Doxycycline. Within one hour, I could barely move and I couldn’t catch my breath. Mom and dad took me back to the vet. I was placed in oxygen again. I couldn’t catch my breath in the oxygen tank. The next morning, mom and dad were told I was suffering too much. I was kissed goodbye in the tank. My family cried so hard for me. My mom, dad, sister and brother were heartbroken.Mom notified Petsupermarket. The manager stated my parents could return my belongings and get the money for them. My family could not even bare to look at my belongings. Mom and dad accrued close to $2,000 in expenses. Most of this expense was vet bills.Mom contacted the rescue I came from to inform them. This rescue works so hard to nurture us and find us good loving homes. They work to save lives. They were heartbroken for me and my family. They loved me. How could the Petsupermarket employee tell my mom she noticed me coughing earlier that day and didn’t do anything about it? Tanya at Hoffmeyer Rescue brought my family out of a deep depression. She contacted Petsupermarket. She loved me and my family, even though she didn’t know my family. She extended condolences and provided my family emotional support.My parents reached out to Petsupermarket corporate many times. Petsupermarket didn’t care at all about me or my family. They didn’t even send my family coupons for food or litter so my mom, dad, brother and sister could get another kitten or cat.I thank you for listening to my story. I feel my life had a purpose. The purpose is to remember the beautiful people at rescues who work so hard each day and expect nothing monetary in return. Petsupermarket caused me so much suffering, and in the end, I lost my life.My parents were sold a sick pet and Petsupermarket washed their hands of it. I was not just a pet on the store shelves like a box of litter. I was alive and breathing. I was very loving and intelligent. I was a family member, not simply a pet.My family does not want my death and suffering to be useless because it did not achieve anything.Tex

Cheryl Jozsa

2023-08

This store has good variety and fair prices. Not a fan of their return policy and how long it takes to refund a card, but other than that, I really like this store. You can always opt to pay cash.

Ana Goncalves

2019-05

Very helpful employees. I shopped around, including Amazon and the prices are a little better or the same at pet supermarket and someone is loving his new toy, harness and treats!

Lillian Ventrelli

2023-05

Has alot of products I buy. Inconveniently located. Always friendly and helpful staff.

N Polito

2024-02

Large store for pet supplies, unfortunately they don't carry everything. Didn't have what I went to look for.

charlotte boon

2023-05

Good experience but not 5 star. The employees were cordial but not proactively helpful. The store was clean enough but showing its age for example there wasn't a cart that was usable without loud squeaking. The prices were okay, not as high as some places but on the higher side of average. I will come again if I need something quickly.

Melissa L

2023-05

Friendly staff - asked several times if I needed help! We asked about the rabbits and got a very informative answer. Excellent customer service, clean store, great environment for the kids.

Tyler Emberson

2023-05

I came in to the store earlier today and an employee named Dominique said that the Guinea and so did the other associate there at the time, (not Ashton the manager that was on duty, but we will get there), so we continued to go home and get everything ready for the Guinea pig because we already have Guinea pigs already and everything it needed. Drove all the way back to the store, everyone knows how gas is right now, all of a sudden Dominique informs us that the Guinea pigs aren't available because they are "quarantining" which was never mentioned before after asking two employees about them. Then we go to the manager that was there at the time, Ashton, and she says she asked the higher ups and we aren't allowed to get any type of "special privileges". We were never asking for special privileges we were just asking for what we were told earlier was perfectly fine. During the conversation with Ashton the assistant manager Kelsey just sat there pretending to hear nothing in short shorts, but uniform on, completely unprofessional from everyone in the store and just super unwelcoming when you walk in. It seems like no one wants to actually help the customers, when you walk in they all disperse and disappear, or sit behind the counters talking and playing on their cell phones.

Joseph Christens

2023-05

U would think working with animals would keep u in a good mood but all u see is mean faces and horrible attitude from employees. As soon as u ask a question, they get all angry with u, especially bianca. Customers shouldn't have to deal with nasty attitudes when we are spending our money there

David R

2020-05

I buy food here all the time it is a great place with Dunkin conveniently located right next door.

Michael Wunder

2022-05

This place always has good animals that look healthy and well taken care of. Can order feeders for reptiles, get the best brands of dog food around. Not sure what else you could ask for! Even have the best prices around for all of it

Bonnie Stiller

2021-05

Kitties need relaxing time also,got great climber here!Adorable kitten needs adoption at Pet Supermarket. Thanks for masks,social distancing,sanitize station here...

Jose Fonseca

2024-01

There always very helpful and professional....

Monique Bolt

2019-05

The staff was super helpful. Helping me get yurtle the turtle get a new home.

Sabrina Colón

2023-05

I've had a great experience every time I go. Cute animals my kid loved and very friendly staff. Would recommend.

Kim Lake

2020-05

My experience at Pet Supermarket was fantastic. The person behind the counter had the same breed of dog as I and was able to help me with questions I had regarding a flea treatment. She even asked me if I had cats because that woulddetermine what kind of treatments use and that never had occurred to me. Very knowledgeable.

Lui Jr

2023-05

So i went to purchase fish for my son, then the salesperson stated that i have 7 days if something wrong with my fish,so got home make sure to follow instructions to safely adapt fish to water , all was but after 4 hours fish was dead at the bottom, went to store to replace and i didnt have my receipt and even tough the cashier recognize that i have purchased fish the store manager profoundly declined to replace my fish, even after showing proof of purchase on bank account still the store manager declined to replace fish , very dissapointed , salesperson very friendly but the store manager had the last word and declined

Dawn Blum

2018-05

This place is nice. The store is pretty well laid out. It is clean and they have a good selection of products. If they are out of something they can usually get it in pretty fast. The best part a about this store is the employees. They are friendly and helpful.

John Griffin

2018-05

I recently had surgery and can't lift more than 5 pounds. A gal followed me around the store, lifted large bags of bird seed, cat litter etc. into my cart and loaded it into my truck. She was cheerful and seemed to be more than happy to help out. I was very pleased.

Jon Hanson

2019-05

Pros: this is the one store in the area i have found to have a variety of freshwater fish in their catalog.Cons: while some of the staff is knowledgeable about their products and animals, who ever stocks the fish tanks doesn't know how to keep fish safe in their tanks. I have gone in multiple times and seen fish severely injured from having too many of an aggressive fish in one tank.

Robert Reale

2020-05

If you ever need crickets or any other type of reptile live food good luck getting it here. I asked why they never have crickets and the response was that other people buy 10s of dozens when the shipment comes in. So I asked why they don’t just order more when they know there’s a demand for it. That question fell on deaf ears.My wife went today and there weren’t crickets available and they also didn’t have any meal worms, and the associate didn’t even know what wax worms were, which was her last ditch effort for live food. Other than that it’s pretty standard, except they also don’t carry the heat bulb I need. Amazon had 2 for $5 and next day delivery.

Mary

2019-05

So, I went in there looking for warm, cute, affordable Christmas clothes for my shaved dog. I didn't find anything I liked in that arena, although they had the cutest sweater that I almost got. The thing I did get is a halter. I found their prices were cheaper than most places and the variety of animals and animal supplies, much more extensive.

cheri brown

2022-05

Friendly staff and good selection of food and treats. They are so wonderful to support Hoffmeyer Animal Rescue and allow us to have our kitten adoption events there.

Ashley Robey

2019-05

This place is amazing. VERY clean and organized! The animals we seen and held seem content and happy. All cages are clean and has fresh water and food. The staff is also well educated on animals and super friendly! Not all petstores take care of their animals. I will deff be taking the 20 min drive more often.