PetSmart

Jade Chante

2024-04

This review is regarding the grooming portion . The overall staff location and stuff is nice . However , the lady who was doing the grooming today 4/1/24 around 3:30pm was not a nice staff member .when I walked in she was grooming a dog and when I walked back in she was grooming a dog she didn’t have a nice demeanor w/ them. She seemed like she had an attitude and didn’t want to be there . I’ve watched dog grooming videos on social media and say groomers be nice . This was my dog first time being groomed so I asked was my dog experience good and was she nice too my dog. She caught an attitude. If you do not like your job find a new job.

Adrian Alexander

2023-11

This was a much better experience than I had at the Largo location (which I left a different review on). At this location, the staff was busy with other customers and grooming another dog when we arrived, but they still made sure to greet us and let us know they’d be there to help as soon as possible. The groomer even collected verbal information from me while she was grooming another dog just to make it easier. The bather really got down on my pup’s level for the hands on assessment, giving her time to get comfortable before taking her back for the bath. The service was faster than the 2 hour time limit they said it would take, and they communicated with me when my dog was 20 mins away from being done, giving me ample time to return and pick her up smoothly. And when I did return, she was clean, happy, and the groomers had nothing but compliments about her behavior. The complete opposite of what happened at the Largo location.If you a good Petsmart location for grooming your fur baby, I recommend this location highly!

Liz Clapsis

2024-02

I especially like the groomers that are there. Anytime I have gone in to get my dogs haircut and bath, the groomers are very responsive and friendly. They are great with the dogs too. I have gone several times for a grooming appointment. I gave 4 stars as I don't think the staff in the actual store have been helpful in the past but that has just been my experience.

John L. Davis

2023-05

Based on my experience here today, this is a great location for Petsmart. The lady that helped me behind the counter was excellent and very helpful. So friendly. They have good inventory and they were busy restocking shelves everywhere you look.

Brianda Haley

2024-03

I took my three-month-old puppy to get groomed. Since he doesn’t have a rabies vaccine, I had to show proof of the different vaccines that he currently has. The staff was accommodating to ensure my puppy's first grooming appointment was a success

SHANTEL JAMES

2024-04

I have been patronizing Petsmart store and grooming for over 5 years. After my experience this morning with the Groom lead name Shake and the store manager Michelle, I will NEVER patronize Petsmart again. I was lied too and my little 6lb Yorkie was lied on. First I was told that my dog was refused services on 2/27/24. My dog never set foot in that store or the grooming salon on this date. Then I was told my dog was not groomed and was sent home back on 1/11/24. Which was another lie! My dog was serviced on this date, I paid, and she received a very positive report. As a result of the lies and the horrible customer service and voice tone of the manager and grooming lead, I don’t recommend anyone to use Petsmart. If they are rude to humans, just imagine what they may be doing to your pet. And to make matters worse, I asked for the number to corporate and was deliberately given the wrong number by Shake. I was given the correct number by the Assistant Manager and I will be filing a complaint with them and the Better Business Bureau.

Stevens Linares

2024-04

The groomers were so kind, and it was my puppy poodles first time and they made it so easy. I recommend going with staff member called nunu because she did an amazing job.

Sheila Westerfield

2024-01

I am always overjoyed to shop at Pet Smart at Dakota Crossing. I feel right at home. As I mentioned in my last survey, Michele, RJ, Alex and the lady who cashiers are awesome. I failed to mention another wonderful and helpful and kind associate, Bruce. He is outstanding. He has great customer service attributes and is always helpful and friendly and very knowledgeable about your products. He is always working hard every time I come into the store which is at least once a week. Michele, RJ and Alex and the lady who cashiers don't know her name she was P/T now F/T and is black and has an accent an older woman. She is outstanding and amazing and is also great with the customers. Michele and RJ have so much respect from the employees and work so well with them. Their leadership abilities are superb and their customer service is over the top. The store is always clean, neat and things are easy to find and always well stocked. Shout out to the managers Michele, RJ and Alex. And a real shout out to Bruce, also. I recently brought my Rottie in for grooming and Mia was the groomer. First time meeting her and it won't be the last. I was absolutely thrilled with the grooming she did for Tina. She is wonderful and has such a kind hand and heart and way with animals ... she sure did with Tina. Tina loved her. Thank you, Mia. Amazing staff, amazing leadership and great customer service. Sheila Westerfield

Queen Me

2022-05

This has been one of the worst business establishment ever! I took a healthy 6 yo Puppy there. He went in for a hair cut came out with small red rashes all over his body. I took him home he did not eat or drink that night. Took him to the animal emergency room where they billed me $400 to say it was the hair cut! It was not done correctly the clippers were too hot, dirty and so on! I called the store and the grooming manger says oh the groomer is new and I will give you 40% off! I’m sick to my stomach! This is my child and all you can offer me is 40% and lies ! I’m so disappointed and sadden it’s been two days yet this is hard my puppy is not doing well! This my first fur baby! Never again! If I could rate it 0 stars I would do -100!

Ana Martinez

2023-05

Never thought I’d write a negative review about Petsmart, but here we are. I went to buy a neon tetra and 2 yellow tail guppy fish. I brought them home (already have a tank set up and have 3 other fish.) as soon as the neon tetra fish was put in, along with the guppies, it died. Now I did call and they said I could come in and exchange the fish. I did. Same thing happened, again, as soon as I acclimated the new neon tetra. I did pay more attention to how they were taking the fishies out of their tank the second time and honestly it was so roughly handled…. At this point I don’t even want to go back and get another from fear of another fish dying. Honestly disappointing. I just wanted another so my other tetra could have a buddy. You can even see the comparison of the conditions my neon tetra and the second one they gave me are. The second one I was given has all of it’s fins damaged and even the red is faded drastically…. Photos are not photoshopped or filtered and are under same lighting.

august belt

2022-05

The 2 batch of fish I got from them has literally only lasted a week max , the previous fish I had got has lasted 5 months so far ( a few passed ) , but now I am completely unsatisfied because I spend so much money with them, from dogs, Guinea pigs, fish . Water test strips are great. Ammonia everything I am so upset . One passed overnight , return home from work and here is the other only lasted 7 days literally

Jn Clark

2023-05

Had a GREAT experience at the PetSmart Dakota Crossing grooming salon. My puppy is 6 months so he had the big fluffy hair (which I loved) but it’s time for a change. I asked his grooming artist to take him down but leave a little. I picked him up and was in awe, he looked so handsome. I love all the staff!! Andre F was great, will be back in a few weeks.

Tawanna Neal

2024-04

They sold my chinchilla I didn't have the money for the chinchilla and the cage so I bought the cage and I told them I was going to come back to get the chinchilla the next week and then they sold them and now I'm stuck with a cage with no chinchilla

Deirdre Marie Hawkins

2023-05

I’ve taken my baby here twice to get groomed and honestly both experiences have been top on my pet smart grooming list. We’ve recently moved to the area so, it’s such a satisfying feeling to have such an awesome crew taking care of our baby’s grooming needs.

Naja Cherry

2024-01

Always grabbing holiday accessories for my fur babies!

kat Lo

2023-10

I took my pup here for grooming. Jason was ready promptly at my appointment time. He did an amazing job with the grooming and called me when he was almost done so I could head over. I was surprised to walk in and see how happy she was! I’ve never seen my pup so calm and relaxed at a grooming appointment!

Marcia Thompson-Rodriguez

2023-05

Both my dogs visited the groomer and they were loving, gentle, and great at what they do. My babies look great!

Alyssa Gilbert

2023-05

Terrible grooming. I sent my dog here for a haircut and we got a call saying he’s at the dog hospital because they cut his ear! Another lady called us saying that it just started bleeding out of no where while he was in the bath but when my dog got examined we were informed it was a SLICE. We waited in the dog hospital lobby for 6-7 hours and waisted our Sunday afternoon. I’m never going back here again.

Marcus Black

2024-02

Customer service isn't all that, and there is always just one cashier at the checkout line slow as hell

Stephany Singh

2021-05

Took my pup to be groomed in the face and private parts and the groomer took it upon herself to shave all her hair off. So disappointed 😞! Especially since she had the nerve to tell me she had to cut it because we need to comb her fur daily which I did the day prior to trying to clean her bum and face. The pictures below are a day apart, you be the judge of how one would feel to not have their wish honored all because of money. I really feel like she forced the service that I didn't want on me, she asked me to pay before she brought my pup out.

Thomasia Moore

2024-04

NuuNuu takes care of me!!! You must check her out-she's THE BESTEST!!!

Maria Carver

2023-05

I scheduled a grooming appointment. The appointment was set for 11:30 at 4:30 (5 hours later) I was told that my groomer had an emergency and couldn’t complete my dog. So for 5 hours he’d been sitting in a crate (they do not take them to the bathroom) just for them to call and say sorry we cannot provide the services and we’ll just give you 50% off next time. When I got there I spoke to the manager who said she understood I was upset but her groomer had a personal issue and she sent her home because she couldn’t effectively do her job she was so upset (I got a different story when I was called which was the groomer had an emergency at her sons school yes at almost 5pm and she had to go to the school) I was told that no other groomer could cut my dogs hair because they were so behind. Fine but as I’m walking out of PetSmart I saw another client walk into the grooming salon for her appointment. I asked how they were still taking new clients if they were so backed up the manager said well I told you they had other clients. I asked so it made more sense to not service my dog who’s been here since 11:30 AM than to cancel appointments for people who’s dogs haven’t been sitting up here all day? The manager gave me a dumb deer in headlights look. I’m not sure if it’s poor leadership or if they’re just all a little slow. This is not the first issue I’ve had there. The grooming staff is rude and there is no accountability. We had an appointment at whatever time the grooming salon opens. The opening groomer was 45 minutes late. I would not recommend this grooming salon to anyone. Poor management, no accountability, inability to accurately schedule clients. Piss poor preparation.

Wanda Hawkins

2024-01

Nothing to add. Your people were friendly, very helpful. Everything was bright and festive.

Jasmine Pressey

2024-02

I usually find everything I need, but the employees tend not to have any knowledge of the products to assist if needed.

Cornell Rajah

2024-02

They don't always carry the item I need...but I just switched to another brand... great service

Robin Garner

2023-10

DO NOT TAKE YOUR DOGS TO THIS GROOMER. The entire store from the manager Michel down are extremely unprofessional, rude, and act as if they have never worked with dogs before. My dog has been to the grooming salon at various Petsmarts - this one included - plenty of times. Never had any issues with biting. After calling me numerous times to move my appointment from 1:30 pm to an earlier time to better accommodate what I assume must be her busy Friday, Maricarmen moved my appointment - without permission to 12:30. When I arrived at 12:50, her colleague Nia/Mia tried to scald me for being late, despite 1) me arriving earlier as Maricarmen requested and 2) Maricarmen not being in the salon. We waited 10 minutes for her come out of the bathroom - Mia did not even bother to try to help during this time. Neither did another groomer that came in, Andre. When Maricarmen finally comes back, she completely mishandled their so-called "assessment" and claimed that my dog tried to bite her because he barked. Like most dogs, the groomer is not his favorite experience and the longer we stand there waiting, the more nervous and anxious he becomes. They asked that I stand outside of the waiting lobby and again, instead of just taking him to the back, they allowed him to follow me to the door, again, making him more anxious. After I requested the manager, she proved to be just as unhelpful and basically blamed it on my dog having "a bad day" like her associates weren't the one having an attitude with me. My dog has been getting groomed at Petsmart since he was born in 2014. NEVER has anyone had an issue with him barking because that's what dogs do - bark. Not every dog is going to be happy to see the groomer and it is up to the person working with dogs to make them more comfortable. Comfort isn't a priority for the people working in this salon, clearly. Unless you are making them comfortable. They are rude, unprofessional, and clearly able to work with dogs of any and all kinds. I will never bring my dog back here and recommend others to do the same.

Mission O.

2023-08

My name is Meredith and I took my dog to get a nail trimming at the PetSmart in NE DC. This has been one of the customer experiences I've ever experienced. Seth, Andre and Denisse greeted me with a friendly smile, professionalism and extremely prompt amazing service! They did an excellent job trimming my dogs nails. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the PetSmart brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Seth, Andre and Denisse all deserve a big raise and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks PetSmart for hiring these jewels of employees to represent your magnificent restaurant business! :o)

Jaden Brown

2023-11

They NEED self checkout at this store. There’s always a line of people at checkout and just 1 person (2 if you’re lucky) working the register.

Brittany Keys

2019-05

The staff was very helpful. I returned multiple times with questions about guinea pigs and each member was very informative. My daughter loves her new friends.

Starr Miller

2024-02

Working Door Dash and not allowed to utilize the facilities is UNEXCEPTABLE.Extremely unorganized store as well.