Petco

Tonnetta Dyson

2024-04

Love the refund and return policy I am 40 days into my new pet after three returns hopefully everything is copacetic and running now

Junel Jeffrey

2024-02

This is where my pup Selah has chosen...and I support it. They are accommodating and truly care about my pup. The fact that Selah jumps up on the table to get her nails cut - a task she hates - says it all.

Janet Nolfi

2024-06

I stopped in over the MDW to pick up some fish. I’m a newbie and probably looked like one because Dee stepped up, asked the right questions, gave me some good advice, and suggested the dojo loach and gold white cloud fish for the win. We are enjoying them.

Charles Pitts

2024-05

Danielle executed my vision and am impressed with the results!The lack of professionalism of the staff in the grooming department needs serious work. When I dropped my dog off there was a young lady at the desk area with a hood on facing down as I was being checked in by my groomer.Upon picking up my dog there was a different young lady with a bonnet on watching instagram clips. There was no greeting or eye contact made, so I said Im here for my dog in which she replied she seen you come in.Another 3-4 mins past and I asked if she could get Danielle so I could leave. She abruptly stated “well I mean if you pay by the time you’re down she should be here. At this point my blood is boiling because of her tone.My experience today will be my LAST at this location. It’s very simple, if you don’t like your job stay home! Again, Danielle was great and I am pleased with the service she provided.

Austin Graff

2022-06

We’re not pet owners, but stopped in to but a gift for our neighbor’s dog. The space is big with everything you’d want from toys to biscuits to anything! They have a pet grooming station, a dog biscuit bar and sell small pets like fish, hamsters, birds and snakes!

Mike E

2024-03

Wont be back. 1) Workers were physically unable to place my large dog in a drying cage contraption after washing, suggested I take my wet dog home and dry him there (its winter). Petsmart had no issues and said he was well behaved, i realized it's because their drying technique is better using a handheld hose. Rather than putting him in a crate with blower hoses pointing at him. 2) Only after I paid was I told they'd not clipped his nails, which I paid for. Went to another Petco location, they told me they labeled him as needing to be caged, though he never showed any signs of aggression.

bFly Young

2022-06

I gave 4 star because I went to buy a ferret the cage in thr store said one price and when I got to my car to check my receipt. I was charged more then the price on the cage. The man with glasses at the register told me that was the old price but as the consumer I was to pay what you had up in the store. I don't know nor seen anything about a higher price. Acted like he didn't amend the transaction u til I told him I'll file a complaint with the BBB better business bureau because they have to honor what was up in the store. After all that back and forth my daughter got to take home our new family member Dash. He's getting along with my son Bright. Looking forward to adding more to our family but hopefully we won't have another price issue next visit. An they play do well with Chinx our kitten like they're all siblings 😆

Lc Pringle

2024-05

Raneisha is outstanding, patient, professional, and nice. That which is a rarity today's world. I left the other 'P'lace and was far better suited here as long as I'm the pawuncle!

Olgamaris Fernandez

2021-06

This Petco's grooming was HORRIBLE!!! Stay away. I went to pick up my dog (a miniature schnauzer) and he was still dirty, the hair cut was done with uneven scissors all through his body and face, as if it was done by someone with NO EXPERIENCE. Therefore, DO NOT TAKE YOUR DOG HERE, EVER!!!Even though they offered a full refund, it does not repair the horrible haircut and going to pick your dog to find him in such conditions.

Samantha Stevenson

2024-05

I was helped to find a good food for my dog and he loves it.

Kenyatta Mackall

2024-05

The young lady that helped me was sooo nice and she answered all of my questions. She was very helpful......

Kellyse Hood

2023-11

For reference to my other review this is Knox normally groomed and what this location did to him after nearly killing him due to negligence.

李子暄

2023-06

The worst PetCo grooming I have ever been. Recently moved to DC, I used to go PetCo grooming in other town. My dog always got a feedback card says he behaves relaxed and happy.This one, make sure you stay there and watch them grooming your puppy. Because I didn’t stay there and watch, which I regret I had done so. My dog was so upset when I pick him up after 4 hours. Yep, 4 hours didn’t receive any phone call or text says he is ready until I called them. Because they put my paperwork at the wrong place.Okay, the above is just a small mistake that made my dog waited for me for 4 hours( poor baby :( ). It is understandable for me. What made me so angry is, the grooming is terrible. My dogs eyes are not cleaned. Fur was not cut evenly. Looks as the same as I sent him there. I told them not to cut the hair above my dogs nose and between eyes, because I want them to grow longer. That way I could braid it then it doesn’t cover my dogs eyes anymore. But the did, and left other parts of the head undone. Excuse me??? I just don’t understand.4 hours, and my upset puppy, and the ugly looking( I redid it and he looks much better). Don’t go there for grooming unless you could stay and watch.

Kellyse Hood

2023-11

I am literally shaking as I write this review. As pet owners, our dogs and cats are a part of our family. We love them, care for them, and look after them. I trusted Petco because my previous groomer was okay (not stellar by any means), but it was also convenient for Knox and I.Well on Sunday, that all changed. I brought Knox in on time for his 10:15 am appointment. Upon reaching the desk I noticed all of the poorly written, hand-made signs, the dimly lit store, and it seemed like a scene from a horror movie. I should've taken the poor upkeep of the store as a tell-tale sign that my appointment would be traumatizing, but I tried not to judge. When I got the the front, I noticed that there was a groomer that I had never met before. She asked for updated vaccinations, I provided them, and then proceeded to tell her about my dog. She mentioned that she was new to grooming and that was scary for me because Knox was in between appointments. I gaged her comfort with the appointment and she assured me that all would be well and that my requests would be accommodated. This couldn't be further from the truth.I stay during the appointment and this time I'm glad I did. There were many dogs being brought in and only one groomer, I was concerned by the volume of appointments. However, I was absolutely horrified when I looked into the window and noticed that Knox was barking (he rarely ever barks or is agitated) and he had the leash wrapped twice around his neck. The groomer who I could not see from the window did not acknowledge this, at all. Frantically, I went to the cashier's desk and alarmed them that if they did not handle it, I would myself. I then asked to hold my dog until it was time for his cut after such a close and terrifying call.At around 1:15 p.m. I was told by management that my appointment would be canceled. This was stated due to the stress caused to Knox and myself. There was no apology for nearly killing my dog due to negligence.This was the most awful grooming experience I've ever had. It took Knox all night to recover. He was frightened of me and all humans beyond his appointment.PLEASE DO NOT GO TO THE LOCATION IF YOU LOVE YOUR DOG!

Cody Laliberte

2020-06

Asked for a trim around the legs and back end, but our dog ended up with a shaved stomach and butt. Didn’t see the stomach until we had left the store already - obvious hack job with clippers that shouldn’t have been used in the first place. Nothing is straight or even, totally choppy.

Bernadette Grullon

2024-05

In and out of the store without any issues. Friendly and courteous staff.

Lovable Sin

2019-06

Very nice employees, very neat and organized. I fell in love with this birdie and I'm going back to get him! Price match no problem, need help finding something they will help with no problem. This is my pet store of choice!

George Thomas Wood, III

2022-06

Nice folks. We get our doggy daughters groomed there every 3 weeks or so. They are busy so sometimes it takes a while.

khadijah baxter

2023-12

Cashier guy was nice hipped me to a huge discount. Check your emails for coupons. They close early tho

NuNu Powell

2023-10

Horrible!!!! A joke!!! The store reached out to me (Renisha ) and asked to come in earlier for 2:30appt. I said yes 1:15/1:30 is when I could get there. Well when I got there at 1:30 I was told that Renisha was no longer able to groom my puppy because we missed our grace period. How????Co workers and the manager was apologetic but not Renisha. This seemed normal for employees because again they kept apologized. The Manager offered a discount but I don’t trust it and won’t go back

Kathleen Garman

2023-08

Truly an awful location. After waiting 10 minutes for the cashier to ring out the one person in front of me, while a manager stood nearby breaking down boxes, I was told I was unable to make my online return in store because it was prescription food. The manager, who informed me of such, didn’t even say “oh sorry, you can’t do that here.” He just told me I would have to drive out to Virginia to return it. When I left, I called petco customer care, which somehow managed to handle the entire return process over the phone. Crazy how it could be such a simple process, yet I was made to feel in store like I was an annoyance.

Ry B

2023-09

Well, Let's just say, I will NEVER patronize this location.I am a Vital Care Premier member and have been for at least 2 years now. I recently relocated to the DMV from St. Louis where my go-to location was Brentwood, MO. I booked Fancy an appointment at the New York Ave NE location for 8/10 at 10am. Unfortunately, I arrived a little late (10:12am to be exact). When I arrived to the desk, I was reading all the "handwritten" signage the workers put up (there were over 4). I didn't realize the worker was sitting behind the desk due to the signs blocking her. She then said, "hello." I responded "oh you scared me, I didn't see you sitting there." No response, so I said I'm here to drop off Fancy. No response. She then clicked on the computer, got up and went to the back to speak with another groomer. She then came back out, picked up her phone, and walked to the back again, then came back out, walked past me and went outside to smoke a cigarette. The other groomer came out and said "I don't think your groomer will be able to see you today." I asked why and she said she has a 10 minute grace period. I said how, when the sign right here says there is a 15 minute grace period and I arrived at 10:12am, exactly 12 minutes late. She then said that's her grace period she has set. I said so each groomer has a different grace period, instead of it being a store wide thing? She then said she can see fancy tomorrow. I said that's okay, that's not how you do business and asked for the groomer's name and left. So, I say all of this to say, DO NOT patronize Petco on New York Ave NE or Jordan (the groomer). I have been to Alexandria & Forestville here and have not had such a rude experience.

Lee Buoy II

2023-10

Horrible experience. The groomer (Ranisha) called and asked us to come early for our 2:15 PM appointment. I told her we could come between 1 PM and 1:30 and she said thanks and OK. After the call, I received a text notification that the appointment had been updated to 1:15 PM. We arrived at 1:30 PM but stood in line for about 5 minutes. Upon getting to the counter, we were told that Ranisha was refusing our appointment because it was past the 15 minute grace period for an appointment that SHE requested we move up and that SHE set for 1:15 after I’d already said 1:30 at the latest.The manager Marcus was helpful in a very bare-minimum laissez-faire way. While he did speak to Ranisha, he said that he couldn’t force her to perform the grooming and only offered a partial discount (he didn’t specify how much which lead me to believe it would be small). We won’t be back to this location for grooming.

Clariessa Gaines

2021-06

The go to place for all Cat Grandmas! Not a cat person but I had to live with one for two weeks! I bought my snuggle lumps a cat toy or two. We had hours of fun. That was a month ago and I miss my Remus with his toy.

Chanpen Tee

2022-06

The store is nice and clean. The staff is friendly

Ariel Alvarado

2023-06

Very nice and helpful customer service staff as well as grooming staff. However, they are quite young and inexperienced. More training or a master groomer in the store would definitely help. Now I have to take my pup to another groomer to have his haircut fixed.

Laura Mezzanotte

2024-04

This place is horrendous and has incorrect hours. Fully horrific

Amber D

2023-06

Made a grooming appointment a month and a half ago. Showed up for the appointment, waited 30 minutes, just for the groomers to tell me no one felt comfortable to do a cut on my breed of dog. They were very nice about it and I appreciate them telling me rather than just trying, but it would have wasted a lot leas if my time to be informed of that when I first made the appointment.

Bryca Song-Weiss

2024-02

Staff were super helpful even right before close

Susan Y. Cameron

2022-06

Jennie needed her timothy hay and the sale clerks loved their holding visiting with her!!