CVS Pharmacy

Dina

2023-10

Overall: 2.00. Positives: CVS entrance easily accessible from Van Ness/UDC Metro exit on Connecticut Ave. Starbucks directly across the street by UDC. Pharmacy Tech very friendly & administered vaccination earlier than my scheduled appointment. Negatives: Decor run down & dingy. Trash littered throughout the store—especially by the pharmacy. Limited # of staffed & self-checkout registers. Basic products locked behind clear plastic shelves. Sad commentary to see so many products locked up.

Tatiana Kuvshynova

2024-05

Asian lady pharmacist was rude unhelpful and completely indifferent. She sent me looking for the medicine that they probably don’t have. And when I came back to ask for help again , she sent me back to look for it. Lady, I’m in pain. Is it hard to offer a bit of help and actually show me where it is ( if it’s even there)

Aline Martinez

2024-04

This CVS is wonderful. The staff is helpful and knowledgeable, the pharmacy staff go all out in spite of how busy there are- it seems all the time! Thanks.

HD Winston

2023-09

i’ve literally never not had an issue at this pharmacy. they never answer the phone, wait times take forever, every time i pick up a prescription (once a month for the past year) they act as if they have never seen my insurance before in their life, which winds upholding up the entire line. the pharmacy techs are delightful and doing their best, but the pharmacist is less than helpful, to put it kindly. i’m switching to Pills Plus as soon as i can- this cvs has wasted too much of my time and i'm irritated every time i leave. also, the app does not work. do not waste your time

Drew Hairston

2023-05

Worst pharmacy of all time. Staff is rude and constantly late when filling prescriptions. They send out notifications that your prescription is ready to pick up, but I've waited over a week for them to actually get them filled. Every time you go back to ask they tell you to come back in 2 hours, then just close the pharmacy or go on break. Someone needs to fix this. Not everyone has the luxury to wait on drugs. These are people's lives and health you are playing with.

Andrew Grizzle

2023-05

The current pharmacist never answers the phone. Even when I'm there they walk by the phone that's constantly ringing. Customer service is lacking. When some people show up, help is offered, there is eye contact and an explanation as to why the prescription is not available etc. With other customers their presence isn't readily acknowledged, there is no eye contact and no effort to explain any follow up questions.

Jacquelyn

2023-06

Impossible to fill a prescription and when they finally did 3 days after I ran out, it was 5.2 times the cost at Walmart. So I transferred it back to Walmart and have to commute an hour one way to pick it up.I'm gonna do CostPlusDrugs as soon as I possibly can

Peter SanGeorge

2019-05

Terrible pharmacy service, complete lack of customer oriented care, but I guess pharmacists are hard to come by so they don't have to take pride in doing job correctly or keep common medicine in stock. Pharmacists treat medication ordering as though they are doing the patients a favor to keep common medications in stock. I asked the pharmacist "ok, if theres supply issues, how can I come at the right time to make sure my prescription is filled?" Pharmacist answer: "nothing, stock up weeks worth of pills from your doctor because we run out for weeks at a time".

Samuel Stalcup

2018-05

This is one of the worst service experiences I’ve ever had. I have terrible flu, and I wanted to get some behind the counter Sudafed. They scanned my license and then the system shut down. So my license is marked as if I got the Sudafed but I actually did not get it, because their system glitched. When I asked for help, they implied it was my fault because I put my card in to early to the payment system. This is ridiculous. Using a credit card payment process is not complicated: it should not glitch because I inserted my card seconds before I was supposed to. They were very unhelpful and did nothing to try to make it right. Very disappointing

Marilyn Lantz

2021-05

I am a regular customer at the Van Ness location and my hat’s off to Dana and his staff. They are friendly, courteous, knowledgeable and one extra kudo for Claudia. She is the greatest!! Thanks Dana; you guys already deliver and are top notch.

Robert

2020-05

Terrible pharmacy. They have a serious problem with their pharmaceutical supply distribution schedule, being out of medications for sometimes weeks at a time. They subject you to unreasonable hold times and they make the fact that they are frequently out of medication your problem.

Johnny Matthes

2023-09

Friendly and fast. They had my Rx's transferred before I could get there to pick them up!

lucas ciapetta

2023-05

Did have a lot of problems with lost perscriptions long wait times substitutions insurance issues etc, but the system is challenging so🤷‍♂️

Sam Van Oort

2019-05

Impressively incompetent pharmacy, and a laughable idea of customer service

Henry Castellon

2018-05

Good location very friendly people