CVS

J. Epps

2024-04

They were awesome for me my doctor's office prescribed insulin for me and no needles and upon returning to the pharmacy on Saturday they were able to tied me over with a supply until I could get in touch with my doctor's office, and this gesture meant the world to me.Thanks so much for my neighborhood c.v.s. pharmacist Nicholas and pharmacy technician KeishaGod bless you all for making my weekend!

Gabrielle White

2024-02

IF YOU HAVE MEDICATION YOU NEED TO TAKE TO LIVE DO NOT GET UR MEDICATION FROM HERE! the customer service is extremely slow and very rude.i have been waiting for upwards of 3 business days for my medication and I am never helped! a sad excuse for a pharmacy. never experienced such awful service

Kimberly B

2024-03

Wish there was a negative star!Updated: Since the daughter prescription incident with her medicine. I called corporate on the CVS and it looks like they don’t take complaints serious! yesterday I needed antibiotics and forgot to tell them to switch the pharmacy (that’s how much pain I was in) and they sent it to this CVS of course them! SMH. This prescription was for me now! I’m like I haven't been here in a long long time guessing maybe they improved. I was so wrong by the time I got there only 2 ppl were working in the pharmacy and not to mention they don’t ever answer the phone. I was told a 20 min wait so I waited. 20 turned into 45 min. I had to get back in line for him to come and look at what prescription I was waiting for. Wasn’t even working on it. That’s what made me mad!!! I was in pain and the male pharmacist didn’t care that I need my antibiotics to heal me.I will never use them ever again in life rather be in pain then get a prescription filled by them. I will drive out my way to the “white neighborhood” then return there! Honest truth! And it’s corporate CVS FAULT. They don’t take complained serious so for those that don’t have a vehicle to drive to other places it’s sad. They kept tell ppl come tomorrow and I’m like it won’t be ready! One lady in line was waiting for heart medicine and he told her come back tomorrow she said no she needs it now! Extremely sad and they won’t take use serious til we file a law suit or protest!!!Horrible customer service. My daughter been waiting a whole week for her medicine. I called multiple cvs and wanted to switch to the children’s hospital pharmacy since none of the cvs had it. I called the cvs on 40th street to have them transfer her prescription and the lady said she would have the prescription ready at 8pm on Friday. I decided to wait to give them time to fill it so I ended up going on Saturday around 6pm and guess what they don’t have it and she like do you want us to order it. Of course it’s for my daughter and she needed it. I was told first that the medicine wasn’t covered by my insurance which was a lie I called and they cover it and apparently they ran the medicine twice on the 17th and 22nd and then reversed it. Call to verify with insurance before you take their word for it. A lot of the medicine they say insurance don’t cover they do! If something happens to my daughter before she get her medicine I will be looking at a lawsuit with cvs.

Yasmine Owens

2024-04

The time a lie a came at 10:40 and they was closed sign say 11:00pm and online say 24 hrs

Krista Stormberg

2022-05

NOT OPEN 24 HOURS!!!!I visited here at 5am on 12/7/21. They are not open, despite what both Google maps and the CVS website states. So frustrating!!!After waiting for them to open, since no other CVS locations in my area were open at that hour, I asked the man at the register why the hours weren't updated. He was incredibly rude, combative, and condescending. Nothing short of a HORRIBLE customer service experience. Avoid this location at all costs!!!

Ms. Bleu Nixon

2023-08

for two weeks now I have been trying to get my medication. I went up to CVS and some of the employees are very rude then on top of that they told me that must've had to be put in but I called two weeks later and it still has not got put in there, I am a severe asthmatic and and I get my medication from here and you can barely talk to anyone or get medication or on time I shouldn't have to wait a whole month for my controlling medication when I'm coming to the pharmacy to make sure that it gets ordered. This place is awful and I feel I'm going to change my. People will die like this cvs need new and better employees

Rian Welch

2023-08

1star is to high for this location. This location advertised as being open 24 hours. When I arrived the doors were locked. I saw employees in the store. They chose not to let customer's in. I attempted to call both the pharmacy and the front of the store with no success. All of this occurred while I saw employees in the store talking to each other.

Celeste Zingelman

2023-05

THIS LOCATION IS NOT 24 HOURS - I had prescriptions sent here specifically because they were listed as a 24 hours location and I was having a late night medical problem. When I got there, the door was locked - signs listed them for being open until 12 am - it was just shy of 11:50 pm, and I still had 10 minutes to spare, but when I finally managed to flag down an employee, I was told they lock doors at 11:30 to clean and they would not let me in. I spent gas and time to come here and because all information listed was incorrect and I lost sleep because I was sick an unable to sleep without the prescriptions they had in their store that they were unwilling to give me.Don't trust what you read on the internet, even on Google.

Atlas Wolf

2023-05

This location is not 24hrs they close at 11, if not 11:30 pm. Went in today and they lost my husband's medication after being sent in on Tuesday morning. The front door was locked for some reason, there was a worker on his phone. (Keep in mind it's 830 pm.) The lady we talked to at the pharmacy had an I could care less and didn't even try to see what went wrong.

Tane Terrell

2023-10

Every time I call the automated system hangs up the phone on me, the service inside and outside of this CVS branch is horrible! There are limited item in stock and what is in stock is locked up or behind the counter and it’s crazy long wait time for the pharmacy. Something needs to be done soon with the customer service or they need to shut this location down.Update: back at this cvs location and the line is backed all the way up aisle 13, No positive changes have been made within the 8 months since my last review. No one from management or corporate has commented on my post, this is very disappointing. Something needs to be done ASAP! @cvspharmacy

Tiara Peterson

2023-05

Absolutely, pitiful! This CVS has been a disservice to the community for over 20 years. My mother was even given the wrong medication before and almost passed out one day while we were walking in 2004. On 3/23/23 around 6:45pm, a customer was livid because they had waited for almost an hour for their child's medication. Mind you, I requested for my Doctor TO NOT sent my medication to this location, but they insisted because it is a popular brand (CVS) and they receive shipments faster. Looking hindsight, I am sure the pharmacy technicians are tired and are probably over worked...I get it...but to lack customer service, emotional intelligence and the social skills to work in an impoverished area is almost like a set up. It is uncanny, to hire workers who are not emotionally fit to cater to this economic need. The head people know this and yet they continue to keep these workers and hire others who don't suit. I will continue to file a complaint until something can be done about this.

Garrett Hennigan

2023-10

This pharmacy is a disaster.and completely mismanaged. Easily 30+ minute wait for prescription pickup and they say it's like this every day

Faith Mitchell

2023-12

Rudest pharmacy staff I have ever encountered. They should be ashamed of how they treat people.

Phillip Jordan

2023-05

The staff at this location lack empathy and respect for patients. I arrived at 1:25 pm to pickup prescriptions. As I wait in line, I speak and was ignored by the cashier/pharmacist as they engaged in small talk.I see the sign which states their lunch break begins at 1:30pm. It is now 1:27 pm and I say it’s rude to not listen or respect patients who come in for vital healthcare services.The pharmacist then acknowledged me and goes to get my prescriptions. When I approach the counter, I reminded the cashier that I’m here before their 1:30 pm break.The cashier decides to go back and forth with me being nasty and rude. I then state that I respect her work; however, I’ve followed all rules in picking up my prescriptions within the proper time frame. The pharmacist did check me out and I was able to get my prescriptions; however, I shouldn’t have had this experience.Patient care has to remain important. This is not “last call” at the bar to order drinks. I needed medication which was vital for my personal well being. It’s not my role to beg for acknowledgement or to have an expectation to be be treated with respect.This CVS needs more customer friendly healthcare workers and a lesson on empathy.

Malcolm Weststan

2023-05

Terrible! They don’t answer the phone. No one knows anything about anything. You’ll be waiting for days after they tell you it’ll be an hour to fill your prescription. Don’t forget to check your prescription because I’ve been given incorrect, damaged and even someone else’s prescriptions. I’m sure if the health department came here, it would be shut down. I’m only giving it one star because I’m unable to give it zero. I was in hood for almost an hour just for someone to pick up, then hang up.They also make up their own hours regardless of their hours and sign outside stating they are a 24 hour CVS.

Tito Divyn

2023-07

Places life altering rx on hold without prior notification. Understaffed. Under paid. Carpet reeks of urine. Drop ceiling is always open. Hvac system barely works so place is sweltering. Chairs are cloth and filthy. Apparently cvs doesn't care about their employees let alone their consumers.

Gabe

2023-05

When they answer the phone at all, they always, always hang up on you. It's jarringly rude. Last time it happened I called back because they didn't answer my question, but this time I'm just too tired. Only one of the pharmacists is actually nice and not stone cold unhelpful with rx issues.Edit: It's been 3 months since I left this review and you keep messing up my rx pick-up dates. You apparently told my insurance that my rx was filled on a day I was never there. The day I was there, when you're claiming I probably picked it up, I have a receipt with no evidence of that whatsoever. And there's the fact I also NEVER picked it up. So I've been playing tag all day with my insurance company and doctor while you out my health at risk because my rx is on hold in error. You need to be held accountable. Once this is resolved, I am never picking up from you again.

M C Ertem

2023-08

If only they answered the phone!!! Like most other CVS stores this one also keeps you on hold forever. Am at 37 minutes now and still holding. I really do need to go to mail order, take all my prescriptions away from CVS.

Alicia Marshall

2023-05

I don't know who I just spoke with, but she was EXTREMELY rude. I called to update my insurance, and when I tell her what it is, she goes, "It's $10." I go, "What is $10?"Her: You have to pay $10.Me: OK. I have to pay $10 for what?Her: It's $10.Me: OK, do I owe you $10? Aetna? Is it the copay for the medicine?Her: It's the co-pay for your medicine.Me: Ok, that's what I was trying...Her: *hangs up the phone*Customer service is still really appreciated. Some of the staff is really nice, but the lines are way too long, and slow for them to think they can talk to people any kind of way.

Rayan Hagona

2023-05

I greeted pharmacy rep several times and dis not greet back. How rude! She was short with me and not helpful at all. Definitely needs a class in customer service. This occurred on 6/23/2022 9:20 PM, just incase leadership wants to provide feedback and right the ship. I doubt it though. Wish I could give zero stars.

Janay R

2023-05

This CVS is no longer 24 hours. I called tonight to speak to a pharmacist with a question I have and eventually hung up because I realized the pharmacy was likely closed already. Please update the hours on here so people know how to get the service they need.

Louay Azar

2022-05

Terrible. I booked an appointment through CVS Web site at 6:00 am. I arrived only to find the store doesn't open until 7 am. Yes, 24 hours is just a joke. Go to Safeway. And my appointment was automatically canceled after 10 min of my arrival to this store. AVOID CVS

Dennis Gonzalez

2023-10

The most incompetent pharmacy department I've had to deal with. Unable to to pick the phone nor fill out orders as prescribed. Completely useless!!!

Darlene Grey

2023-05

I don’t get around good, so I call and they place me on hold for over an hour and the phone disconnects. This has happen to me before. I go down there only to fine out they need to contact my doctor. Smh.

tiffany burke

2023-05

Imagine having. Sick child and running to your local pharmacy for fever reducers yet they have absolutely no children’s Motrin or Tylenol. Their suggestion was to use Benadryl. SMH. I wouldn’t even trust this pharmacist to fill my meds after this. I’ll drive to VA.

Gwendolyn Young (Gwen)

2020-05

I have been calling this store's pharmacy for several days just to ask a question about my prescription, but no one never picked up the phone so I had to take a trip there.There were 3 people in line ahead of me, there were 6 people in the Consultation line. After waiting in the first line for about 20 minutes, I was told that I had to go to the other line.They only had 3 medications in my profile, which was definitely WRONG! I have been dealing with this store for years.There are always people waiting for them to correct something.The cashier, techs, and pharmacist needs training in customer service with emphasise on how to talk to people. Also earphones should not e worn while assisting customers! This is very unprofessional!The store appears to be out of stock of lots of items.Their filled prescription bends are always full of prescriptions. These are reasons why I switched to holistic treatment. Good service is hard to find here!

David Rico

2023-12

Closes at 9pm. Not 24/7. They need to update this page.

Takieta Reyes

2023-12

6 am and not open. Doors locked not an associate in sight.

Janet

2022-05

As of late the customer service has been bad. I've been holding on the line for over an hour because they're only two people working in the pharmacy. They need more staff. It's best to go into the store. I'm grateful I was able to get in touch with the store manager who was happy to assist me.

Peter Paul Otis

2022-05

If you have ANY other options for pharmacies, go there. I’ve never NOT spent 30+ minutes in line here, even when I showed up before they opened (but they’re 24hours??!) and no one came to open for over an hour. This pharmacy has canceled my RXs without notifying me, and it’s impossible to get through by calling them. I once scheduled a flu shot, and when I got there they only had doses for children and the woman had no idea how I was even able to schedule an appointment because she thought they had “tried to turn that off”. Seriously, I think corporate needs to intervene because this CVS pharmacy is MISERABLE. Go. Anywhere. Else.