CVS

Onyinye Jideani

2024-04

Customer Service is poor, limited products on shelf, and the employee on duty attempted to refuse to provide me with a purchase receipt when the self-service register malfunctioned when printing out my purchase receipt. THIS NOT THE FIRST NOR SECOND TIME THAT A CVS STORE IN WASHINGTON DC HAS REFUSED TO PROVIDE ME WITH MY PURCHASE RECEIPT.

Yulia Khayrzamanova

2024-04

A person named Komla was very rude to me at a self checkout station. I go to this location all the time. All the employees used to be nice. Not recently. Recently many of them r lazy and giving attitude. Stop talking to customers in a condescending manner like your parents did to you!!! I’m not a child, if I ask for help-I need help, and not lecturing me why I did this and why I did that. Just help.

Leah Kaplan

2023-11

Came in to the pharmacy last week and asked for a walk-in flu shot. Was told it was possible but better to come back on Friday when they are more staffed. Came back Friday and was told it wasn’t possible until later in the day and I should come back again. How much free time does this pharmacy think people have? If you are going to offer walk-in appointments, then please actually do it or at least be clear the first time about when it’s available. I won’t be using this pharmacy again- I was able to get a walk-in at Walgreens a few minutes later with no issue.

Vaughn Miller

2024-01

Kind employees, poorly managed. They stock shelves at 8am making it difficult to stop in before work, and often will remove products that are frequently bought, especially if they aren't able to keep up with demand.

Rut Noboa

2023-05

Just left this CVS with my friend who tried to purchase an item. She payed through Apple Pay and although the purchase was completed on her device they insisted it didn't go through and forced to pay again. The second transaction also went through on her device but not on their cashier. They insisted she did it wrong (mind you, she pays regularly using Apple Pay and has never had this issue before) and refused to give her the item nor even help in attempting to provide a refund.I don't know if perhaps they thought we were attempting to rob them because we're noticeably Hispanic. I don't know if they used the same reasoning to assume we were stupid and couldn't use Apple Pay. Regardless, their customer service and their management of the technology at hand was more than unsatisfactory.If your workers are unable to work with the basic technology at hand, don't have them working.

A J

2023-09

Ive experience the worse experience ever tonight in this ccvsmr albert or whatever his name is need to be fired he's very rude and bother ppl for no reason at all this os my second time being harassed by this guy and im spending my hard working money everyday in this cvs

Nicole Azimioara

2022-05

Honestly run. I worked as a cvs employee for three years, and I still shop with cvs because I like the deals and coupons. I was having an issue with the self-checkout as the coupons i had on my account worked, the the items that were on a bogo sale were not applying the bogo and instead was showing as full price. I had already put in my account information, and everything should have been working, so I requested help on the self-checkout machine. Since no one came to help me after 15 minutes I went to the cashier. She said no coupons were showing up, but that was because no associate voided the transaction on the self checkout, where they were "applied" but the transaction did not go through. After I try reasonably explaining to the cashier, Caroline, she voids the self checkout transaction and the coupons show up. Yet the bogo still isn't working. After arguing with me and saying all discounts were applied she hits "exact cash" on the register so the transaction goes through without me paying and with my coupons applied. She goes through the whole refund process so her cash drawer is accurate, and then not only are we back to square one but my coupons were used up in the transaction she had go through, when she should have just voided it. When the supervisor came Caroline actively began complaining out me to him. That's what drew the line, as the entire time I had been kind trying to explain the problem, and not only did she not help, she made the problem worse, and then complained about me. I had to come the next day to get my $15 worth of extrabucks returned to me by the store manager. Pick any other location, this one is the worst by far.

AsReviews

2023-05

Walked up to a sales associate and asked a question. She started a massive coughing fit right in my face. She clearly was making a scene so management would send her home for being 'sick'. Disgusting and unacceptable.

Anastassiya von Kort

2022-05

Customer service was horrible. The guy behind the counter at the pharmacy was extremely rude when I came there very ill trying to find medication to relieve my symptoms. I was extremely disappointed. He expressed no desire to help me, and basically ended our conversation by just turning his back and walking away. Im not sure if I deserved such a treatment. I would have spoken to the manager if I wasn’t so ill.I will never go there again, nor would I recommend it to anyone. Much disappointed.

Ciara Regan

2022-05

There was some mixup with the scheduling or the pharmacist was late — I never received a real answer. But the pharmacy says it opens at 9, and it’s 10 and nobody is here. Pharmacy work is too important to just have nobody behind the counter. And the pharmacy phone has been ringing off the hook since I got here.

Hailey Messina

2020-05

pharmacy not open on weekends (super inconvenient), once waited over an hour trying to get them to process a coupon i had. poor customer service, never have frozen food section full (no ice cream!) It’s awesome to have it close by and be open 24/7, but it could most definitely be better

Chundy Chang

2018-05

As a large health and convenience chain store, you get what you pay for when you shop at CVS. Products are usually on the pricier end (as you're paying for the convenience), the store often will be out of stock of things you need, and it's hard for those with full-time jobs to make it to the pharmacy before it closes. That said, the Penn Ave CVS has a couple good things going for the store- for one, both the retail and pharmacy staff are generally helpful, courteous, and efficient. Even if they can't help you, they'll at least express disappointment in not being able to help you, which is a lot more than a lot of other retail staff in the city. The store is also 24/7, which is a blessed change from what it was a few years ago. In general, I've never had problems getting what I need from the store either, and the entire second floor is dedicated to a wide selection health and hygiene products. When comparing the two foggy bottom CVS stores, this one is definitely the one to defer to.

Reyume Effa

2019-05

Went in to get a money order and the big, slow looking guy tells me my passport isn’t a good enough And I need a state ID when I’ve used my passport there numerous times to get a money order. When I stated so he repeated his answer three times like he was talking to a child. Train your employees better

Carla Rizzo

2022-05

Went there to grab a few things. Doors are locked, lights are off, no sign about hours. If it isn't 24 hours any longer, please put up a sign. It is incredibly frustrating to walk in the cold and have it be closed

Kate Compton

2024-04

Really rude pharmacy staff.

Dennis Bours

2017-05

Electronic check out machines now only take cards. Call me old school, but I prefer to pay in cash for small amounts. The electronic machines here have recently been replaced for card only machines, and as hard as they try, the human check out is still slower. Go elsewhere if you want to pay in cash.

Holly Tran

2016-05

Their pharmacy staff was super rude! They talk to you like you're an idiot and wasting their time. Y'all should try the CVS in Watergate. I know it's a longer walk but the staff is very nice and helpful.

Nick D

2019-05

Employee fight at the register and sending a handicapped person to the outside elevator without telling them you lock the outside doors. I am pretty sure this place is not ADA compliant. My wife needed a cane and we encountered the indoor stairs to the second floor. We asked an employee who sent us to an elevator outside the store so we could get to the second level of CVS we went to the second level and the CVS entrance was locked. There was no way to get to the second floor without using a steep set of stairs. Kinda silly you put canes on a floor where a person who would use one can't get to it. On the way out two employees were having a shouting match with a 3rd holding one back from attacking the other. This place is a hell hole....do yourself a favor and find someplace else.

Shelly Brown

2020-05

The pharmacy staff are not customer friendly. Not sure what the problem is behind the scenes but maybe some team building could help curb their rudeness.

Ivania Esquivel

2020-05

The pharmacist is always in a bad mood, they never have time for the customers and they are not willing to look for prescriptions for you. They always make you wait even though they notice you, it’s one of the worst pharmacies I’ve been to because of the personnel.

Noel K

2023-05

Super expensive, total ripoff. All food items are literally DOUBLE the price they are at any regular grocery store.

Sherane Berkeley

2021-05

Great customer service! ALWAYS! And so very well stocked! My go to CVS! Always.

Ercilia Ubisse

2017-05

The staff on the floor were very keen to help, but knew litter of the product I wanted to buy. I got it sorted in the end though.

Bria Anderson

2021-05

Very clean and compassionate staff. Everytime I enter they are always courteous and caring.

Hannem Moneim

2019-05

Needed a passport picture and it was kick and perfect. 24hour store and nice staff

Jill Morgan

2021-05

Great CVS! Kind employees and great customer service.

Kevin Savage

2020-05

Just walked half an hour in the cold because they say and google says this is 24 hour pharmacy. It isn’t

Cosette Vincent

2021-05

Best CVS in foggy bottom! Many options and two floors.

Khali Jones

2021-05

Sanka is amazing!!! Very helpful and we love this cvs

Sharon

2016-05

Pharmacy staff was super rude to me on the phone. Not happy.