Concord Pet Foods & Supplies

Pawstarmb14

2023-11

Love this store for all things u can't find anywhere else.. Fromm dog food and their Elm brand is great..Like a Giants stuffy in Eagles territory..haha

theodore pavkovich

2024-04

Love this place and so do my kitties. Every time I'm here I get them some great stuff

Ethan Bishop

2024-04

Love coming! My skink loves the frozen raw dog food diet

Pat Oceanic

2023-09

My husband and I have been loyal customers of Concord Pet since we got our first dogs in 2002. Over the course of the last two decades we have given a home to 17 dogs and eight cats. We currently have two puppies, a year old, an older dog, and three cats. Concord Pet has been our go-to place for all things related to our dogs and cats. We have spent thousands of dollars, first at the now-closed store on route 213 in Elkton, and then the Middletown store (approximately the past 12 years). We were well-known to the manager, past and present, given the volume of food we buy. Our standard brand for dogs and cats has been Grandma Mae's Country Naturals, grain free, large bags for dogs, approximatey $75/bag. The last two bags we purchased were in July, during their sale. Our practice is to empty the bag into a clean, closed container so that it stays fresh ,and to discard the manufacturer's bag. As we were feeding the second bag of whitefish kibble to our dogs, I noticed they were uninterested in it. I tried other toppings over a few days to entice them to eat. Nothing got them interested. It occurred to me that the kibble was spoiled. On 8/4 I brought the food back to the store. Heather, the manager and two other associates were there. They told me I could not return the food without the bag as they would not receive any credit from the manufacturer without the bag. I explained my situation and that in the 20+ years of being a customer, this was the first return I needed to make. They said they could do nothing without the bag. I asked if a store credit or other consideration could be made for a long-standing customer. They laughed at me and said there was nothing to be done without the bag. (Each bag is scanned upon purchased and entered into their system for discount after a certain number of purchases, so in my way of looking at this, all they needed to do was to look up our account, see the whitefish bag that was purchased during their sale and they would have the barcode scan then needed, but this was not done.)On 8/9 I reached out to the website's customer service and said I had a customer experience I'd like to discuss. I asked to be in touch with the reginal manager of the Delaware stores. On 8/11 I received a response from Kristine in Customer Service that she shared my email with the store manager and the next level up and I would receive a response from one of them. (I was not interested in speaking to the Middletown store manager, as she was the lead person with whom I had the interaction.) On 8/16 when I had not received a respons by either the Middletown store manager or the next level up, I reached out again to Kristine. I received two responses from Customer Service, one from Kristine, who said I should call the Corporate Office, as they handle customer complaints (different from her first response that I would be contacted), and another response from Christina saying that the senior leaders were out of the office and to "rest assured" I would be contacted.When I had no response by Friday, 8/25, I decided to call the Corporate Offices and spoke to Michelle, who said she fields calls for the owners. She very carefully asked questions, agreed that my experience was not a good one and said that she would speak to the owners, and that I would hear from her directly the following Monday, 8/28, even if it was to say that she had not been in touch with owners and had nothing to report. She repeated this several times. Today is Wednesday, 8/30 and still I have no response. I am amazed that 1. I had to go through so much trouble for one bad bag of dog food with a 21- year track record of substantial spending in this chain and 2. I got conflicting messages despite multiple touch points on my part.My husband and I try to buy local, whenever possible, as he was once a small business owner, and we know how much it means to do business with a local business instead of a web-based company. Given my experience, I will be reconsidering.

Mike H

2024-03

Excellent store if you want something a lot better than Petco. Quality foods in excellent service. A great bunch of people work here.

S. Harris

2023-10

The staff and customers are always super friendly when I go there. Very accommodating, too. Highly recommend.

Ahyana Thomas

2022-05

The ladies at the store are very helpful, friendly and gave great advice. I bought some treats for my boyfriends dog and something for a neighbor-Dog that I don't know well enough to know their dietary needs. But the staff gave great suggestions and I have no complaints from either Pup.

Brenda Chamblee

2022-05

I love the variety of products in the store, but the staff is not friendly. There is one young guy in the store that is always pleasant, but he is the only one that speaks or acknowledges my presence when I'm in the store. This has happened every time I have gone in the store, so it's not a coincidence.

L. Randolph Cioci

2021-05

This Concord Pet is a really nice store. I love their staff and if you cant find it anywhere else they likely will have it here. It is the only place I can get loose millet for my bird for instance. It is a little more expensive than big box stores, but with knowledgable staff and great selection, the additional minor cost does not bother me.

Irene Jagielski

2023-11

They have a lot of variety for dogs as far as toys, food and accessories. Just be aware, they can be pricey.

Darion Gregg

2020-05

The only place that I can order my raw formula cat diet from. They make it nice and easy. Also a great place for unique toys. Every now and then they have coupons you can easily Google. Plus, they are pet friendly and have events all the time:🐶🐱

adrienne stichberry

2023-05

Nice stuff. Good cookies & treat selection. Toys here are a bit pricey for my pups BUT they have a lot of fun options :)

Chris Mazuros

2023-07

Great place to find toys for intense chewers. Fair prices. I always stop in when in Middletown.

Andy Grieb

2023-10

Knowledgeable staff good products. But hefty prices too. But quality is money

Lindsey Osborn

2023-05

Great,got some healthy dog treats and stuff for power chewers👍And they have 4 cats praying to be adopted🙏and the top left one,Stripey,will whack you in the head if you give the one below him attention 🤣 🤞🤞

Gary Oberparleiter

2018-05

Always have everything in stock that you could possibly want/need. Their loyalty club for buying food is great. The staff is always super nice and offers to carry bulky purchases to your vehicle - great service and decent prices.

Christal Suess

2021-05

Concord Pets had such a great stock of EVERYTHING!! I was on a mission to get a replacement Kong Flyer for my dog and the other local chain pet stores were out of them (even on Amazon it wouldn't be shipped for a week out), but Concord Pets had them in stock! Happy Fido!

Wendy L

2024-02

Well stocked, friendly staff

V F

2017-05

Good choice of toys, treats and food. Every 10 bags of food and they give you 1 free!The Rams horns worked great for my teething puppy! Staff is always friendly and willing to help. They also have soft and frozen/chilled foods for dogs on raw diets.

Angela Ferguson

2020-05

Always friendly AND doing a great donation right now! Stop in and donate some food to the shelters...

Dave Brosius

2018-05

Well stocked store, with frequent buyer program, and occasional bulk sales. Prices for a pet food store are better than others like petsmart although they get beat by Walmart when you can get what you want there. Staff reasonably knowledgeable

Susan Pavon

2022-05

So many items in their space!! They have a great selection & such helpful staff. Nice clean store with easy parking too!!

Jeff Holmes

2019-05

Went for the small pet event with two guinea pigs. Great deal given on new cage and treats by Kaytee rep and Concord pet. Trimmed nails for us. Staff is outstanding and always helpfull.

Thomas Patrick

2021-05

The only place we buy food and supplies for our pets. They are loyal to their members and the staff is always willing to help customers take their orders to their cares. The little things that go a long way.

Dorian Coleman

2021-05

They are always polite and pleasant. Quick service as well. Im in and out in five minutes. The buyer program is the best!

Tatyana Filippova

2018-05

Well diversified pets supply shop with qualified and helpful personnel! Moreover, they have special program: buy ten items of the same line product, 11 th is free.Wothwhile to stuck with it, especially if you cat or dog are sensetive and need expensive food.

Mary Wilds

2022-05

Shelfs were no stocked nor was anything in the frozen food area.Floors were dirty, womens bathroom s were so dirty.this store has been going down for three years now,and getting worse!!

duckii

2023-05

I like that they have cats in the cages that you can go and see. I go there all the time just to look at some of the cats but sometimes I buy stuff too.

james o'neill

2018-05

Very knowledgeable & helpful. I wouldn't shop anywhere else & haven't for the past 10+ years. Best assortment of dog food I've ever seen.

Paul Burk

2022-05

Had an excellent visit. Both employees were extremely knowledgeable and helpful. Thank you!!!