Big Lots

Douglas Hall

2024-04

The fact that they do not honor the prices on the shelves is enough for me to never return. Also when an employee blames customers for moving an entire product to a shelf it speaks volumes as to the quality of people they hire. Whoever manages this store should be fired and replaced. Nothing is priced consistent$15 for 6 rolls of paper towels is wild.This is not a discount store for sure.A lot of their product is way more than other storesDover doesn't need Big Lots at all.Also who wants to stand in line for over an hour while employess walk around the store.

PhillipsVision YT

2023-05

Good customer service, and clean store. Some Big Lots stores are in not the best areas and a little dirty, but this one is in a good area and has a bright/clean atmosphere. We purchased an electric fireplace here and the service was good. They helped load it, and gave us a discount since it was a floor model with some surface dings. This location also has a big furniture department.

D. L.

2024-03

There is no reason in h*ll the line should be wrapped around the store and it take 30 minutes to checkout. Hire people and put more people at the register. Insane.

Hannah Whipple

2023-06

The furniture manager was so kind and accommodating even though we didn’t realize they closed earlier than google had listed on Sundays. We picked out a table and he had it in on a cart within 5 minutes and helped us load it onto the truck bed. Fantastic service, fair prices, and such accommodating employees. We will definitely be back for future purchases.

Cleveland Ruddock

2023-09

This has been the laziest Big Lots I’ve ever been to!!!! A bunch of employees walking around with their heads in phones and ignoring customers!! Let’s not talk about the bathroom!! It was a sewage dump!! They haven’t cleaned it in months!! Flies everywhere!! Toilet paper on the floor and no soap!! I couldn’t even use it!! They just need to get rid of the whole store

John Stacy

2023-09

We purchased a loveseat with two recliners and we got the insurance as well. The recliner came broken, the back of one recliner lays way back. I Called the store, Dover DE, he said looks like you bought the insurance and I said yes. He said you need to contact them. I called them and was told if it came broken the store needs to replace it. Called the store and went through the story again. After back and forth with the store and insurance several times. The store said they would replace it. After dozens of calls to the store following up when the replacement would arrive and being told another 6-8 weeks after a year we just gave up. Don’t purchase from this place they don’t back their products and sell you insurance that doesn’t work.

v nunya

2023-05

Had a really great experience there. I hadn't been to a Big Lots in yrs. I will definitely return, Staff was warm & welcoming, knew what they were doing. Store was fully stocked & loaded😊😊 👍👍👏👏👏

clarity nichole

2023-10

Very very rude cashiers and lazy left me standing there for 20 minutes because they had something priced on the shelf that they thought was wrong she told me to move to the side while they figured it out so they could finish checking the others out and while I was standing and waiting the cashier was having a full conversation with a customer while I’ve BEEN standing there waiting I had already paid for one thing so I asked if I could just have what I paid for and leave instead of waiting for them to find out if what I was buying that was on the shelf was priced right or not and she got very rude with an attitude and said “She told me to give it to you at that price” but had a very rude snappy tone and then she threw my receipt in the bag when I was actually holding my hand out reaching for it such rude rude workers.

Gary Brown

2023-10

I found the perfect small tree in my first time in Dover's Big Lots, I'll be back for more!

Terry Otis

2024-01

Cool stuff...inexpensive Xmas deco

Surf Rider

2023-09

Prices up, but still find unusual items here, esp. in food. Nonregional, discont'd, otherwise not commonly found at groceries. It's like a food flea market.

Alan Valmassoi

2024-01

Best stocked store for all Big Lots

Joseph Shepard

2023-05

It had been a year or two since I've been in Big Lots and they have stepped up there game. How ever the reason I went in was not there anymore so I felt a little lost. That is the why for the lower star count.

Shirley Sesler

2023-05

Waited in line for 15 minutes on Friday 8/12/22. One black girl was doing the long line, 3 girls over in furniture just talking helping NO ONE and a white manager constantly coming out to smoke and see the long line. As a customer service manager for 28 years, when you see more than 3 people in line there should be 2 cashiers on. This girl had 8 people and no help. Train your managers. TRAIN THEM!

Carolyn Moore

2024-02

Always get great deals

theodore pavkovich

2024-01

Great products at excellent prices

Amanda Perry

2022-05

Big LotsI just wanted to share what an awesome experience I had with Big Lots. Before Christmas I ordered several decorations off of their website. On top of the great deals they were offering, I received free shipping. Unfortunately, one of the items I received was broken. I didn’t want to call the store so I sent a message on their website asking if I had to go to the store or if I could mail it back to receive my refund. They emailed me less than 12 hours later apologizing for the inconvenience and initiated a refund right away! No questions asked, bo return of the item needed!I sent another message a few days later because I still hadn’t received one of the items I ordered. I just asked them if someone could let me know an eta on the delivery of the item. I got an email right away explaining that they did get my message but due to the holiday the  response might be a little delayed. I completely understood because it was only a day or two before Christmas. I couple days ago I got another email apologizing for the inconvenience of not receiving the item and they initiated a ful refund.Even though I had some mishaps with the items, I still highly recommend shopping with Big Lot’s. Things will always happen that aren’t ideal, but they way they handled those mishaps is why I will not only continue to shop with them but shop at their stores first!

Yoni R

2023-11

🍊🥑🥦🍖🥐🥫

Antionette Blake

2021-05

Great inventory with everything I need in stock.

Karen Spencer

2023-09

Store is always clean..Found exactly what I went for and some..Cashier was very pleasant

Bonnie Bullock

2023-05

Convenience is why I shop here. Prices and selection are pretty on par with other businesses like them. I love the rewards I receive. I shop there more often than I used to because the rewards really help save $. The only suggestion would be more variety and inventory in other areas besides holiday items.

L. Randolph Cioci

2022-05

One of the sest Big Lots in the area. Store is well maintained and clean and staff very helpful. Always a great place for deals on unique foods and items. I definitely go several times every season as they are always changing stock to match seasonal events.

Cozette Talib

2021-05

The staff at this location greets you with a smile when you enter the store. They ask if they can assist you with anything. We visit this location 30 minutes before closing on Thanksgiving Day. I don't know if the cashiers where distracted by this fact but they weren't as friendly and need customer service training. Overall, I would come back to this location.

Rendalynn Simpson

2019-05

I could not believe how clean this Big Lots was. They didn't have exactly what I wanted but found something similar though a bit pricey. Paying $7 for a pastry blender was not on my good list but at least I now have one again and anyone that cooks from scratch knows how important one of these items are worth. Still I would have been happy with a cheaper model.

Robert Njoku

2021-05

Big Lots is surprisingly very convenient. They have all the essential items you will need from food to supplies. Especially your essential office supplies like coffee and filters for your coffee machine! The staff has always been really calm and friendly. You can quickly get in find what you're looking for and get out. Yeah... its a convenient store. I guess that is why they call it that.

Savanna Angel

2022-05

This store has the most respectful and pleasant staff. Jeff and Rich were able to turn our entire home moving experience into something more than we ever hoped for. We recommend everyone and anyone to this Dover location to buy furniture with Jeff and Rich.

Jane Nixon

2021-05

Big Lots is great. They give away face mask this weekend. I'm glad because I don't know how long I will be needing them.Big Lots is the store that has a lot of things you can't find in other stores or the pricing is to high. Big Lots is what I call my back up store.

Pamela Febus

2021-05

I hadn't been in Big Lots, I have to say for over a year...and all I can say is WOW it is amazing. I was in a rush today because I am having coming over the weekend and had to get home ...but i will return next week to shop for myself. THANK YOU BIG LOTS!!!!

Tracey Manuel

2023-05

The cashier was kind and helpful. Things rang up incorrectly. She corrected the mistakes.

Gail Huss

2019-05

The store was clean, well stocked, and the staff was very friendly. My first time in this new store. Will gladly return as often as I can. Prices for seasonal items were far better than I have seen so far this year.