4.5 (50)
706 Horse Hill Rd, Westbrook, CT 06498
(860) 399-7673
silvertrailskennel.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
C. J
2024-05
Relatively decent, no real itemized receipt provided, and if you take things there for your pet(s), do not expect them to track those items well enough to return the items upon pickup. Pups are still alive, so that counts as something.Perhaps a check in form detailing items recieved. Also kennels we have used in the past had an intake form allowing selection of activities or requested services that facility can provide grooming etc during drop off, that would be really helpful.
Mark G
2024-01
Our dogs go here for boarding when needed, and for haircuts. Never an issue, and people are super nice. The one star review for hair cut must have been a communication problem, because we've probably gotten our dog's hair cut 10 times here and it's great every time. Also, we just boarded our dog here for 4 days and no issues as usual
My Nameonly
2023-10
I Took my yorkie here and what she did was take a pair of clippers and just buzzed off. All his whiskers now I have the most misbehaved dog I have ever had. He was fully trained, never barked. Did his business weary where he was supposed to? Now? He doesn't walk in circle. She ruined his life!!!!
Jeffrey Correa
2023-05
We've boarded our dogs with Silver Trails multiple times. It's always a great experience. They are kind, safe, clean, helpful, and super responsive. I do wish like some other places they either had a cam or send you periodic pics of your dogs, especially for longer stays. But, otherwise, they are awesome. Highly recommend.
Desaree Edwards
2022-05
Silver Trails has boarded our puppies for a couple of years now. They are always treated well and handled safely. The facilities are clean and well maintained. The staff are amazing and so sweet to our babies! Our puppies come home happy, clean, and well fed. This is a great place to board your animals!
Katie Lofgren
2021-05
During a two week family vacation and the care of our two dogs was entrusted to Silver Trails. The staff were so helpful when making the reservation. They called when there was a concern or question, treated our pets the same way they would care for their own animals. I came back to very happy and healthy dogs. I'm not going away again anytime soon, but when I do, the ONLY place I would board my pets is at Silver Trails.Thank you to all the staff!
Lynnette KO
2017-05
We have been boarding our Great Dane here since she was about 7 months old. She is almost 3 now. She enjoys the staff and atmosphere. We always book her in a suite and she is always healthy and happy when we pick her up. The staff, especially Candi, are her home away from home playmates. I trust Silver Trails to keep my big baby happy and healthy while we are away for extended weekends. Thank you Silver Trails! We would miss so many life events if we did not have Silver Trails as our babysitters.
Jill Levin
2023-05
Nick and his crew are great caretakers and we love how they've made our dog part of their family - if you're looking for doggy camp or boarding, call Silver Trails!
Nicole Hines
2022-05
Great owners and staff. Silver trails is the only place i trust taking care of my dog when needed. They have revamped the whole space and it is beyond fantastic. The staff truly care about the dogs and it shows. Thank you silver trails❤️
John Leen
2023-05
We always board our dogs here. They always come back to us healthy and happy. It is very clean and the staff are helpful and kind.
Suzy Evarts
2020-05
Our dog, Tinker Belle loved her stay there! She came back in wonderful condition and we took her with us yesterday to make reservations in August...she ran over to the tech and kissed her! We love this kennel....it's just like a camp for pets!
Shelley Braza
2022-05
Needless to say I will not bring my dog Here again. I came the week before to check out your business looked at all of the Kennel's. I opted to go with the larger kennel because I thought it would be best for my dog she said no problem will let you get that 1. The day I got there to drop my dog off I was told that he was going into the smaller kennel and that the other ones were already booked completely oh completely unprofessional I requested that kennel from day one they didn't give it to me gave my sister-in-law an attitude when she picked the dog up gave me an attitude when I dropped the dog off will never bored again
Kat Pelletier
2021-05
Took my little dog to the groomer for the first time and they did a fantastic job. They got me in right away, price was right and they were very professional.
Tawn Green
2022-05
Very well organized, polite and our baby girl Loxi had a great time. When we picked her up she was stress free and happy. Recommend too all.
Ryan Matthew
2015-05
I have left my 2 large dogs here now over a dozen times. Not one issue, the staff seems to really like the dogs and really do a great job. So happy to have found this place, we had tried a few other places in the area but no one has taken better care of our girls.
Jill D.
2018-05
We boarded our dogs here when we went into the city for a day. They got us in at the last minute, but they only did the basics. We had asked for the mid-range package because we have a pup with a lot of energy, and while they only charged us for the bottom line package, thats also all we got. The place is also not super clean. It was ok, but we've boarded our dogs at cleaner places. The staff were very nice and friendly, and i can tell they care for each pet, but we had to bathe our dogs before bringing them back into the house we were staying at because they smelled pretty bad. I should also mention that these are dogs that like to lie on the couch or bed, so the standard of clean is pretty high, especially when we're guests in someone else's home. Most of this is pretty standard for boarding, and a caring staff that will consider the needs of your pet is the most important thing, and they definitely have that down.
Michelle Knockwood
2021-05
This is the 2nd time we have gone to Silver Trails and am highly impressed with them. We have a GSD who is a handful and they treat him wonderfully. Our other dog lives everyone there. I would highly recommend them!
Susan Evarts
2019-05
Great facility! Our dog was well cared for and was happy when we got there. She kissed the attendant before we left several times. We'll take her back there....
ronald harris
2022-05
They do a great job, my dog always looks and smells great when I have him groomed here I would recommend them to anyone..
Doug Orr
2018-05
We travel about 45 minutes to bring our pets here to board. Nice clean facility and the people here really care about your pets.HIGHLY RECOMMENDED!!!
Mike Jan
2019-05
So far we are impressed with the place and staff. We now have reservations to board our pets there when we travel over the upcoming holidays. More after that.
Stephie Vanwilgen
2023-05
The nicest family runs this place! They love animals and treat your pets like they are their own!
Jzg0003
2020-05
My dog actually wants to go there so clearly they know what they're doing. Great and personable staff. Very nice place overall.
Greg Dix
2022-05
The great place to take your dog to get a haircut groom wear whatever boarded why you go on vacation try it you'll like it
Tim Dunning
2023-06
Fantastic kennel. Caring & friendly staff. Clean facility.
John Lazor
2023-05
My dog loves it here. Great people and a great place for dogs!!
Robert Lloyd
2017-05
I have been using silver trails for many years. My dog always seems happy to be there.
Robbie Jacques-Waller
2019-05
Looked after my cats for a month. Very good value. Genuinely caring people. Cats didn't want to leave!
joseph reed
2022-05
Clean and organized on my walk-thru.Will be boarding my 2 dogs this summer.
Chris Kelley
2022-05
Left my dog there for a week, he was well cared for.
Monday | 7:30 AM-12 PM 3:30-7 PM |
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Tuesday | 7:30 AM-12 PM 3:30-7 PM |
Wednesday | 7:30 AM-12 PM 3:30-7 PM |
Thursday | 7:30 AM-12 PM 3:30-7 PM |
Friday | 7:30 AM-12 PM 3:30-7 PM |
Saturday | 7:30 AM-12 PM |
Sunday | 7:30 AM-12 PM |
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