Stop & Shop

4.2 (1007)

240 Chase Ave, Waterbury, CT 06704
(203) 756-4678
stores.stopandshop.com

Claimed
Grocery store
Supermarket chain with house-brand groceries & organics, including deli & bakery counters.

Service options

  • No-contact delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Elisa Velazquez

2024-03

I’ve never left a review for a supermarket but I was pleasantly surprised at how organized and clean the store was. It made the shopping process enjoyable and efficient. The staff and management are doing an excellent job!

Annette yadira Rivera

2024-01

Super clean grocery store they have a variety of local product.Everything is getting high prices.They already have a good selection of products from Goya this brand has amazing quality products 👌.

Javier Cotto

2024-03

This place is a 5 min walk from home and I go here for all my household needs, always clean and friendly staff make this a 5 star grocery store ✨️

Kerry Ann Blake

2023-11

I've shopped at this store for at least 20 years. Saturday was my last day. I'll never give my money to them again. Racial profiling is never Ok. Especially when you're the new security guard. That man stared at me so hard I could feel it on my back. I forgot my card in another jacket. Asked the cashier to suspend my order, I'll be right back. Please don't put my things back. I wasn't gone 15 minutes. When I got back the only thing left of my order was paper towels and 4 sodas. I had a full carriage. Scummy security had a nerve to tell me how long I'd been gone. I wanted to punch him in the F-ing face, but I'm trying to be a better person. The employees at Chase Ave Stop and Shop should try it too. Doing your job shouldn't involve racially profiling people of color. Maybe they should teach a class on that and customer service. I was so pissed when I realized why they put my stuff back literally as soon as I left the store. I can't give my money to any organization that treats people this way. Total disrespect. Be better people

raphael nemetsky

2024-03

The store is neat and well kept. The produce department is superior to the other stores in the area. Some product categories have a limited selection.

Beverly Davis

2024-03

I Travel From Litchfeild To Shop The store on chase Ave SEVERAL times a week for the elderly ppl of my community. And it never fails being over charged because they've wrung up the same item several times they refuse to correct the mistake at the register but cash me out and MAKE ME go to customer service . I'm disabled . I spend several hundreds of dollars a week there I have 9 elderly people of the litchfeild community to shop for . If im not over charged I don't receive ALL of the items I purchased . The head cashiers are completely evil when you have to deal with them one on one , the trans and gay men that work there are disturbingly mean . I have recorded all of these interactions and im disgusted with myself for continuing to use this particular store . If I didn't need to go to target everytime I come to waterbury and Stop & Shop is right there !!

Tim Sticca

2023-10

Not one employee in this store can do basic math. Check your receipts carefully because if a sale price doesn’t come off, you will have to take the time to explain it to the cashier and manager. Then you will have to take your calculator out and help them. This happens to me on a regular basis.

Abibata kone

2022-05

Bought a cake today , while eating found string of hair , grossed, throw up couldn’t believe I would be eating any other human being hair in my dessert . That’s nasty. Please take consideration on people health safety. Gross, would avoid buying any cake from here .

Nida Anwar

2024-02

I want to shout out Liz, who was extremely polite, pleasant and professional while I was picking up an order.

G R

2024-04

Bougie but great compared to all the other spots In the area

Scotty “Too Hotty” Routhier

2023-11

Things tend to be a little bit more expensive here than some of the other grocery stores. The one good thing about this grocery store is they open very early in the morning. Sometimes you get get a good deal on some sale items but either way you're going to end up paying for it with the high prices on cereal ,eggs, milk ,etc.

Leandra Garcia

2024-03

I'm good as long as that robot is not in my way while I'm trying to shop.

RICHARD Martin

2024-03

Never a bad time to shop here. Fresh EVERYTHING

Gary Johnson

2024-02

I shop for deals did good this week they usually have a sale on meat last week I bought a ham reg.40 dollars got it for 8 dollars

Rebecca Marquis

2021-05

Way to many pallets and u-boats on floor. Hard to maneuver around all the garbage and boxes left around. Went to customer service desk and stood waiting while employees talked among themselves and totally ignored the customer standing not 2 ft away. She even looked at me with a smirk and went back to her conversation. Left without buying anything. All Stop n Shop supermarkets have gone downhill and the greed shows through. There should be no pallets on store floor while open.

O W

2023-09

Horrible customer service… I went to the 12 items or less line because it was empty nobody in line not crowded at all.. the cashier was waiting outside the aisle waiting for a customer…then she proceeds to ask me so I have 12 items or less. Assumed I didn’t have much in my cart put my stuff on the belt she had an attitude and counted my items and tells me I have more than 12… OK.. she proceeds to go back and forth arguing with me because I had 16 items… like it was not that serious to scan 4 more items.. it took her less than 2 mins to ring me up and give me my receipt mind you this whole time still no one in line behind me that’s how empty it was… please provide better customer service training to your cashiers

josh e

2023-11

Could not locate cream of tartar today. Joshua went speedwalking all over the store searching and asking other employees for help. 10/10 experience. Great employee. Never came across someone here so happy to help.

Frank Jacovino

2024-04

Not impressed with this store anymore....less variety...prices too high....

Oni Galarza (Onikazejin)

2023-05

It's a one stop shopping experience, staff is friendly and helpful, store is very clean and very well maintained.

Charles Laracuente

2024-03

It's where I do groceries and prices are great

Eyitayo Olaleye

2023-11

Nice well-stocked place. I love going there for my fruits and vegetables.

Pretty Savage

2023-07

Stop & Shop was 1 of My Favs but now I only buy certain items here. Thier prices have doubled recently & I'm NOT here for it. Eggs are $6.99 per dozen!? That's Crazy. I rather catch the sales & keep it pushing. Some of the Older Females that work there are RUDE Like these items came from their house so I'm in & out. Follow suit & you'll be fine.🙊🙉🙈

Cheryl L Grabowski

2024-04

They always have fresh groceries.

Michelle Melendez

2023-05

I usually don’t go here but was in the area horrible horrible customer service something with Marked 😇 down after Easter and the lady that was putting it out, told me the price of it go to the register didn’t bring up the price. The lady that was helping me a self check out didn’t know what she was doing to avoid it so quiet over somebody else thisWoman snatched it out of my hand, voided it, and told me there was no way that it was marked down the percentage that I told her it was marked down, rude customer service, and whoever goes there and Chase ave how u deal with them is beyond me she should went back and looked at sign instead of getting loud with me

James Angelicola

2023-05

I agree the deli department has some issue but I did bring to attention of manager. And they have got my order right every time now. Thin sliced is what I like and they have been doing great ever since

April in CT

2023-05

This rating if for the deli department. No matter how many bad reviews this deli gets, they still keep doing the same thing over and over again. There was a time when the the deli workers were fast, focused, and efficient. Those days seem to be long, long over with. Every single time I go there, all these deli workers do is stand around and talk to each other while us customers just stand there and watch them. They will talk to each other before they even ask you what you want. Then before they even turn around to go where they get the meat, they talk to each other yet again while we all stand there watching them. Then when they finally go get the meat you want they have to stop and talk to each other again before they put the meat into the cutter. And then they have to stop and talk to each other in between every few slices. They'll slice a few slices, stop and talk to each other, slice a few more slices, stop talk to each other and then before they put it into the bag they have to stop and talk to each other some more. They'll be several people waiting and there's usually three workers in the deli and only one will be waiting on you while the other two are just standing there with a broom in their hand just talking. Honestly, how many bad reviews does this deli have to get before the managers of this store, or the district managers, do something about it???? It's all right there on camera. I know the cameras are running while all this is going on. Do something about it.

Helen Margary

2024-02

Friendly staff and decent prices

P Cap

2023-05

Went there for sale on prime rib. Got a big one cut one rib off and cooked for the wife and I it was delicious. I also got a leg of lamb for the future on sale too.

jose portillo

2023-05

Stop and Shop surprised me. It has various things not found here in the East Coast. See, all stores are different in every state I've visited, for they supply what the demand is. Good stuff at good prices though!

Darleen Lydon

2023-05

Meat has been going downhill lately. Beef has been looking old and brown- not fresh red-pink color. Also don't have certain cuts readily available like they used to. I'm taking my business back to the meat market- won't be paying $8-9 /lb for old brown beefUpdate- butcher that filling beef area was happy to help- he checked in back for beef I was looking for but was not available in beef area and it was FRESH!! I guess it depends on who is workingUpdate: hit or miss when I returned looking for sirloin

Opening Hours

Monday 7 AM-10 PM
Tuesday 7 AM-10 PM
Wednesday 7 AM-10 PM
Thursday 7 AM-10 PM
Friday 7 AM-10 PM
Saturday 7 AM-10 PM
Sunday 7 AM-9 PM

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