Schmidts & Serafines True Value

raphael nemetsky

2024-04

Very good service. Staff is much more knowledgeable than a typical big box store. Of course they can't have the selection that a major home improvement store has, but I usually walk away with what I'm looking for.

Anthony Costa

2024-04

Amazing friendly service. Every time i visit i feel like i walkout with tons of new knowledge. I like to thank everyone there.

Alex Arpi

2023-12

Every time I come here I have a wonderful experience and the last three times I've been here I've had Jose O. service me . Jose is super professional, very helpful and always makes sure that we received the best customer satisfaction he can offer. I write this to make sure Jose is recognized and also be known that I will continue to do my business here as long as he's there. Thank you Jose!

Emily Teixeira

2020-05

Not only do they have a great selection of products, but they have a very understanding, helpful, and dedicated staff. I went in there in search of supplies for my Girl Scout Gold Award project (painting murals and new shelves at Greater Waterbury Interfaith Ministries' food pantry), and they made sure I got everything I need. Thanks to them, this was possible:

Gary Johnson

2024-01

It's one of the classic true value store. Has almost everything. They fix equipment every screw snowblowers shovels paint ECT.

margarite wilson

2024-01

This is my go to place now when I need supplies. The staff if very friendly and knowledgeable.

Elmer Palma

2023-05

Their prices are excellent for chains for chainsaws. I don't know if someone will beat their prices. A chain that costs $28 in other stores or in New York. Costs only $18 at their store. One person that works at parts department it's excellent. However the other person it's kind of those people that when you enter their department you kind of stressing him out or something. I guess he doesn't like his job or he has millions of problems in his life

Erik

2023-06

Every time I go in I'm greeted with happy faces. They're always willing to help and their prices are about the same as the big box stores. I love the personal service I get there and will continue to be a loyal customer

Alexander Zapatka

2018-05

The staff is amazingly kind and helpful. Prices are good even though it is a small mom and pop. My favorite garden center.

A Nieves

2023-05

Best hardware store that's more mom and pop type. I have been here several times for an adaptor for my washer. The staff is helpful every time. Great place to get what you need that sometimes the bigger chains don't carry.

David Ascenza Sr

2023-05

I have been purchasing all my power equipment and residential supplies from Schmidt’s & Serafine for many years. Rich in the power equipment department is a wealth of good information. The lawn mower pictured in the review has been flawless. The last time I used the mower I realized the belt to engage the blades needed to be adjusted or replaced. Upon bringing my machine there for repairs the service department told me it would be 3 weeks to a month before being able to evaluate it for repairs. Seeing that the lawn needs to be cut twice a week this time frame is really unacceptable. The point of this review is to tell people just because you are buying and supporting a small local business there is no advantage when it comes time for repairs. The repair time would be the same if I bought from Lowes or Home Depot.

David Breitsprecher

2019-05

The staff were very friendly and knowledgeable. I was away from home and I had a problem with two bolts on my car that were broken and I had no tools. They took the time to help drill out the broken bolts and re-tap the holes for me. Of course I bought new bolts from them, but they refused to take any other money from me. You only get this kind of service from a family owned business. I am so happy with this experience that I had to share it. Check them out if you can. You will be happy that you did! Awesome people and an awesome business!

Karen R

2021-05

Exceptional customer service and very knowledgeable staff, they are very helpful and will be delivering our order on Tuesday. They also service the machinery that they sell to you, for a fee. They are a good old fashioned hardware store and their prices are competitive with the "Big Guys", but their service is so much better in my opinion.

Kevin Moran

2022-05

I’ve purchased expensive outdoor power equipment in the past , never a problem but this year I purchased a chainsaw and accessories paid too much but was in a bind. I brought it home and it never worked right brought it back was told I flooded it and took it home and it finally started after several attempts, I just needed it for a small tree that came down and I put it away for 3mos . I tried to use it again won’t start called the store because I wanted to return it and was told once I leave the store they don’t take returns so I’m stuck with this piece of garbage. I won’t be doing business with these frauds again, I don’t know how they have been in business for so long it apparently has gone way down hill

Zachary Mecier

2023-06

They have everything needed to grow cannabis! Organically or with hardcore nutrients! They’ve made the investment in us, let’s get down there and get our grow stuff from locals!

Michele Koval

2023-05

The service is always friendly, and the Christmas trees are always beautiful!! This store has Been our family favorite since the 80's... Keep up the great work!!

AVI S

2021-05

They will take the time to help you find what you need. Nuts and bolts are their specialty. Unlike big box stores, where you wait to find someone available, who then point you to an aisle, here they will come with you and look with you. They also have a propane filling station. Bring your tank. They have very reasonable prices.

J.P. Montojo

2019-05

Highly recommend this place. I bought a weed string trimmer from them today. Great service. Did my warranty registration for me. Elijah, one of their associated tested and wked through the basic operation with me. Before you shop at big box stores, consider your small business first. The same make and model at Home Depot sells for $20 more.

Katie Cammack

2021-05

This place is awesome. It looks small, but somehow they have everything !I was really excited when I found Bonide and Espoma brand products for caring for my garden. Excellent selection.And the staff is very accommodating and friendly. I’m always happy to set foot into this store.

Joann Deno

2019-05

Much more convenient and easy to get service than Home depot or Lowe's. Just park your car and walk right in and someone is always right there to help you. They always have everything I need and the prices are very good.

Abe B (Watching-Your-Time)

2018-05

Love the people there and always go back. Unfortunately I purchased a mower for $500 and it didn't last an hour. Went back to them and they said deal with the warranty. I have purchased my past mower from them and get all my parts from them.The mower was obviously sold defective. Unfortunately I must advise to go to Home Depot where they back what they sell.

Joe Buonocore

2023-05

I'm going here for about 30 years one of the best hardware stores in Connecticut and the greatest people you can go in here and ask any question and they will go out of their way to help you you don't find that at a Home Depot or Lowe's the right equipment for a job this is the place to go

James Smith

2023-11

They always have what I need, and they are very helpful.

Norm S.

2016-05

Two thumbs up! Chain came off my chainsaw today that I didn't even purchase there. Very nice girl by the name of Jackie brought it in back and put the chain back on for me. Everything took less than 15 minutes. I've never been here before but I'll surely be back!

Kim Wilkins

2021-05

They have a wide variety that home depot may not and they fix lawn mowers, snow blowers, etc. I went for screws and the gentleman gave me exact size. They are a little pricey but you will find what you are looking for.

Blane Traynor

2018-05

This is the neighborhood hardware store everyone should go to, in my opinion. They only sell the best equipment, chainsaws, snowblowers, lawn mowers etc... There is always someone close by to help with any hardware or home project needs. You can not get this kind​of service and help from anywhere near Waterbury, especially not from Home Depot.

James Barber

2015-05

Slooooow service. It took 3 weeks to get my warranty repaired mower back. And they still charged me for replacing oil- $130 dollars. I could have argued that I would expect that to be required with a major engine repair, and for all I know it was. Playing both ends against the middle is how you make a good profit I guess.

Donna Balaski

2021-05

This is by far the BEST store in Waterbury if not Connecticut! You can get any common item here or not so common an item. The quality of their poroducts are outstanding. The SnS team really kmows their products and will give you sound advice without overselling or selling you something you don't want. The staff will go out of their way to help you in any way they can. Dwayne is awesome on the paint section. Rich and Laurie are in the power tools dection (Stihl and BCS are my favorite), Jeff and John are in the garden shop and grills section abd gave a ton of knowledge, Lee, George, Sharon and Julie are in power tool repars and Bev has a handle on everything! There are too many employees to name personally but they are ALL fabous! It is like going into Cheers where employees and customers all know everyone's name. You can get everything you need here and it is a quality product, not a cheap knockoff. SnS backs their products. They even specialordered an Ariens Razor lawn mower for me because it had a feature that Toro fid not have that I wanted/needed!

Darleen Lydon

2022-05

Love my neighborhood hardware store, go here for summer plants and veggies, great selection and quality- blows Home Cheapo away- they Do Not care for their plants but at Schmidt they do!!

linda cray

2022-05

I've forgotten that there are still those local businesses that actually care about their customers. Been going there since I was a boy with my dad. Its a rare thing to meet people who still give the hands on service. God bless you all.