Party City

Jenny S. Machado

2024-05

The worker was extremely rude to my 8 month old pregnant sister when she requested to inflate balloons. The worker over-inflated the balloons and within 2 minutes of her bringing them home 2 of them popped. If you hate your job just quit!!!!!! Stop being rude to customers who are just trying to purchase items to celebrate life just because you hate yours so much!!

Jason Williams

2024-03

Very rude and unprofessional cashier, my daughter was very polite and simply ask for 8 balloons and the cashier pointed with an attitude, was no help at all. Then I hear her make a comment on how great of a mood she was in before coming to work. The rest of the staff was in a great mood, I suggest take her off the register before she crosses the wrong person and have her blow up balloons instead.

Danielle Rivard

2023-12

The staff is always so helpful and pleasant to work with. I've had 2 special birthday deliveries and it's saved me a ton of time. I know my family will get their balloons and I don't have to worry about how I'm going to transport them.

Linfire Quinones

2023-11

It's a great place to not just find good ideas for party themes but also is fun to go there and see the variety of balloons and colors... I would most likely go there if I need to plan a birthday party celebration.

Melinda Mundt

2023-07

Desteny and Isabella are amazing 👏 great 👍 job ladies took the time to answer the questions They made me feel very comfortable. Change my opinion about Party City. Isabella blew up 15 balloons for me, and she is a sweetheart. Party City should be very happy to have a cashier like that. A big smile, very helpful and motivated. It's hard to find people like that today, thank you, ladies.

Evelyn Blathers

2024-02

VERY GOOD AND THE PEOPLE I WOULD COME AGAIN HAVE A BLESS AFTER NOON 👍👍👍👍👍👍👍

William Parker

2024-03

It's fun and a place to find unexpected things.

Becki Burke

2023-05

A lot of places are out of Helium but they have it! The staff was extremally friendly and helpful. They found additional items for us in storage. The young lady at the register was such a huge help with the balloons we were trying to figure out. And they have free delivery of your balloons ( with certain requirements of course) which was a big help. Over all they made the shopping a better experience.

Drew Moran

2023-05

Thank you so much for all your help ladies, there were 3-4 ladies working here today and I don’t remember anyones name but Shawna as she rang us out, however we needed 4 balloons and we were advised there was a 30 min wait as they had previous and online orders - Not a problem at all by the time it took us to walk down to bobs and around the store and back the balloons were done, another customer was trying to pay extra to have theirs done quicker, It doesn’t work like that, thank you for your professionalism friendliness and clean store! 30 minutes is not long at all- thank you Party City

DM Livingston

2024-03

Ballons are a science. New found respect!

Nicole Michaud

2021-05

Came here today to buy a few things for my daughter's 4th birthday. Also purchased balloons. I just want to say how wonderful the customer service is. They are always busy and efficient. I needed to write a review because I feel like great customer service needs to be recognized.

Kitty Kitty

2021-05

The workers at this store were extremely nice and helpful and Chantel helped me with picking out the perfect pinata with my daughter. All workers I interacted with were pleasant. Check out was a smooth and easy process and worker Chantel was very nice and helpful and patient when I couldn't figure out which item to buy. . Please keep this location open as I utilize party city a lot! And I hope the workers continue to keep giving good customer service .

•Courtney•

2023-05

Has a great variety of party items! The staff is very friendly and helpful and the store is clean and very well organized. The only down is the prices…the balloons are over priced and some of the items are $$$

Jenna Rose

2022-05

Ordered balloons to have them delivered. Provided simple, clear instructions to basically mix the colors. Ended up with all solid bunches with various amounts. If there was any issue they should have called me. I know they read the instructions since I ended up with the right amount of bunches but they weren’t arranged correctly at all. I only gave 2 stars because the delivery went well and was on time. (photo of 2 bunches for example)

Dawn Gelinas

2022-05

I’ve been going to Party City for many years for all occasions! They usually have everything I’m looking for & then some! Usually I shop most @Halloween time & find the best stuff!!! I just recently purchased an xtra large Mylar balloon for my hubby’s birthday & it’s still full & floating outside going on 3 weeks!!! Now that’s quality!!!Thank-you! You never disappoint!

Natalie Wright

2021-05

Every time I’ve come here, I’ve been greeted and treated so well. Each person that was there helped me and went above and beyond. Very friendly, very knowledgeable about their products, helped me save money, and flexible. All the while seemed happy to do so. It’s nice to go to a store and have people who understand customer service. I’ll go here for every party because of it!

Catherine Deitelbaum

2019-05

The service is outstanding at this location. I got a beautiful balloon bouquet for my daughter's birthday and it lasted a week plus inflated. Have bought costumes here too and they can be pricey for the quality. But have widest selection of party supplies around and a huge candy aisle if you need goody bag/ pinata/ wedding or shower favors

Carolina Romanauskas

2021-05

Has pretty much everything you need for your party. Had to pay an extra fee to make the helium balloons stay inflated longet but it was totally worth it. Worked like they said-- approximately 12hrs. Staff was helpful but not very friendly.

John P

2019-05

Great staff. Very helpful. Ask for Malik. The dude helps you save a little money if he can.Just don't order anything online. The customer pays for the return no matter the issue apparently & only the price of the item(s) is refunded. While this is not the 1st time I had to pay to return something I have ALWAYS received the full cost of the item & shipping. Never dealing with them again.

Gershon Ackerman

2024-01

Big store, nice staff.

Quibi Sub

2022-05

I was gonna go to the store near Walmart where it’s cheaper but I went here. Natasha was so helpful and patient with picking out my colors of balloons. Rainbow was needed btw. Then Carmen swoops in with her community membership (LGBTQ) and did some mcgyver Martha Stewart moves to crest this beautiful rainbow column. I definitely made my daughters birthday. Ty

Misstery S

2022-05

I am a Shipt shopper and Parry City is 1 of many other places my company partners with to deliver customer orders, they have a great group of staff members who are very friendly super helpful and hard working. Love the Waterbury Party City Staff....You Guys Rock🤘🤘🤘

Asia Artist

2019-05

Recieved exceptional customer service today by a young lady named Chantel. She helped me with my sons birthday balloons and helped me get the right ones so they would last the next day. I really appreciated her help and patience with me.

Krashena Parker

2022-05

I went in to get balloons for my mother's 72nd birthday once I made a decision they were out of stock the sales rep Malik jump in and saved the day by offering other balloons even color coordinating them he really made the experience great

Mike M

2020-05

Malik was great, after calling and going to multiple party city stores, he took the time to get a item out of storage, when other associates at other locations just said sorry guess we dont have it, and the inventory says they do.

SaRae Holmes

2021-05

The young man that assisted myself and my daughter was not pleasant or helpful...basically he came off pretty rude as for the young lady that was working with him was pleasant and helpful thumbs up to her👍.This was the Sunday afternoon shift (management be aware)9/20/20

Mike Pete

2019-05

They have lots of stuff for putting together a party. You can most likely find what you need for a birthday or older age party. Good customer service. I notice they have alot of specific for the occasion type of things. However they lack bigger things like popcorn makers, snow cone makers, lighting kits. They have more of bare bones essentials and stuff with characters and not so much for themes. Halloween I definitely recommend going here, but don't be last minute like everyone else. They run out of sizes for costumes quickly.

Molly Stead

2020-05

I love party city! We recently got a bunch of balloons for my bday party and the service was great. My only problem was the facility had an off smell to it, but that has nothing to do with the great service.

Danny Bates

2019-05

Went to get Halloween costumes for the kids it was nice they had a big wall with pictures of all the costumes( no rummaging through scattered mismatched tried on costumes), once you found the one you wanted there was a store employee right there( no waiting or wondering around the store looking for an employee) so you can give them the order number of the costume then they radio to the back room for the order and it's ready for you when you walk back to pick it up. In and out in 15 min, and they had a security guard on hand.

Nicholas Thomas

2023-05

This place has more than I expected and the staff helped turn my baby shower into a beautiful wonderland