JCPenney

Bethy B.

2024-05

Whoever the two girls were that were at the cash register in the men's area at 11 o'clock on Saturday 5/4 are the rudest most unprofessional people that I have ever seen working in customer service. They were not waiting on me But I witnessed the whole Incident. It is unbelievable how some people have jobs when other people are looking for jobs and then there's classless and unprofessional rude people put in these positions. They weren't even helping me but I will never go to JCPenney again because of how disgusting of a display that was. I suggest that management and the hiring managers really do their job better in finding the proper people to represent their company.

Dino Dino

2023-05

This store is amazing! So clean and neat! Employees friendly, store manager on the floor greeting customers and assisting them. Two thumbs up, waterbury

Jay Woo

2023-12

Went for Black Friday, 45 minutes after the store opened they said there were no more coupons. How?? When there’s no one in the store. The store was a ghost town. But went up to the front desk to check out and they are offering the SAME discount the coupons were. They cut off the coupons after a certain time to try and get credit cards sales. Smh, that is so disappointing. I rather go to a different JCPenney that’s fair and care about their customers more than credit card applications. This ALWAYS happens after a big sale at this JCPenney. One of the worse, they have all new staff. I missed the old staff they were so sweet and nice.

Ray P

2019-05

This is a very nice J. C. Penny's store in a dieing mall. This mall is still beautiful, but has LOTS of empty stores, including the Sears anchor store, and it shows.We found their employees friendly, but none knew much about their own department's inventory, a definate lack of management skill here and little if any employee training.Now then, my HUGE COMPLAINT, lots of mechandise is not priced. There are NO price scanning machines and employees have no way to check prices for you, THIS SUCKS. What kind of store today has so much merchandise on shelves without pricing? How is it possible to have thisHuge store and employees without portable price scanners? No customer friendly price checking????? Ridiculous, absolutely ridiculous.We left. I bought a dress suit, 3 men's dress shirts, and several ties just a short distance away at a really cute little upstairs store called Men's Mart, where they fit me perfectly, including tailoring.

Cheryl L Grabowski

2024-03

They were very helpful. I found some great outfits.

Christine Sedita

2023-05

Always great sales. They offer a great business casual plus size section a huge array of children's clothing too from some great brand names. Main down side is waiting in line can be longer than most places even if the line isn't long, but the cashiers are always nice.

Avi Smith-Rapaport

2024-02

Clean store with nice employees. A great way to enter this mall.

Christopher Shedd

2023-12

Great prices and very easy pick up of online ordering

Frands Charles

2019-05

If you are lucky, you can find something you like.. good luck

Jennifer D

2023-05

Star and Katherine (sorry I don’t know if that’s with a C or K, or spelling is right) in the Men’s department (Waterbury, CT) were amazing. I needed a last-minute Christmas outfit for my husband. I was there, then left, and then called about a certain item I had seen …. Star got the outfit for me and Kathrine helped seal the deal… both going out of their way when they were obviously swamped with Christmas shoppers. I really appreciated them going beyond and helping me and being so friendly and nice about it, and not making me feel like I was inconveniencing them during this busy time. Thank you ladies!!!! I really appreciated your thought and effort! And the outfit works perfectly!

Nicole Wilde

2023-05

My family and I get pictures done here almost every year. For the last 3 years in a row, their prices have just about doubled every year. They seem to keep restructuring their picture packages and fees. I may go once more just to get my money's worth on a sitting fee deal that we bought last year but once that has expired, I will probably have to get my family pictures done elsewhere unfortunately. Especially because for these prices, I expect a seasoned photographer and what I got at the beginning of the year for my newborn daughter and son's sibling photo shoot was a 17 year old who had no idea what she was doing. That was definitely not a great experience for any of us. As for the rest of the store, it's a JCPenny in the Waterbury mall 🤷🏼‍♀️

Julia Gerard

2023-05

Very pretty place, only two problems.Most of the lights were either dim, or not working at all.Some departments had no coverage at all, and none of the associates in surrounding departments were able to assist or answer questions.

Madison Cruz

2023-05

It has a good mix of fashion and style while retaining a fair price. It's definitely worth taking a look around at their selection if you're in the area

Anita zhuta

2023-10

If you have their credit card you get great deals

Yolanda Rodriguez

2020-05

Definitely worth the visit plenty of sizes for all women. Sometimes the prices are a little high but worth it because the quantity of the clothes wear well. Love that I can also buy bed and bath accessories. Nice clean friendly. Jewelry is priced affordable for all levels of income. Lots of men's clothes and shoes. Perfect for the working person dress all they way to the going out dresses. Summer dresses are beautiful get it when you see it they sell fast.

Emma Taylor

2023-05

Tagged along for my Niece's photo shoot in photography department. Photographer was excellent. Very professional and the pictures were beautiful

Laura Somma

2023-05

They had the perfect wedding gown for me it was a great experience thank you. I am thankful we still have them in the Waterbury Area.

Joe “SlapDonuts” Santiago

2022-05

Waited in line to be told I needed to go wait in a different line while trying to return an item. I understand they may be understaffed so closing the dedicated returns desk makes sense. I personally feel that labeling what cashier's can and cant handle returns would have been nice.

Jade Avlasevicius Oliveira

2023-05

I went to JC Penney today to exchange a gift and I was happily greeted by this lady at the cashier named Star. She was so nice and her customer service was amazing, she brightened up my day (and it was my birthday as well). Shout out to amazing people like Star. Thanks!

P Cap

2023-07

No complaints wife found a few things on sale a pair of 20 shoes great deal

Greg Goomrigian

2022-05

Staff helpful, prices on sale items terrific! Wasn't really looking to purchase but found good deals on clothes.Was surprised on how small the inventory was!

Linfire Quinones

2023-05

Prices are reasonable, great stykes available, they have discounts available in most items. Their staff is friendly and very helpful whenever you ask for help.

Katie Shea

2022-05

Terrible service. Appointment made fir a family photo with 10 people in it. They ran 40 min late taking us, photographer had no idea how to work with 10 adults. As a result most of our pictures are unusable. Then she rushed us thru looking at the pictures & choosing our package because they were closing. Never again. If I could rate is no stars I would. If you cannot accommodate a group that size, say so when booking the appointment.

Peter J Kopchik

2019-05

The ladies behind the jewelry counter were very helpful. I had recently purchased an engagement ring with the protection plan. The ring itself was a little big so we had to have it sent in for sizing. That is included in the plan and had to wait about 2 weeks for it to be returned.

Cheryl Manga

2021-05

Love this store, have gotten countless stylish well priced outfits, coats and shoes from here over the years. When I get complemented on something I'm wearing from JCPenney. I always tell people where I got it from, they always think I spend so much more money than I do. I hope they never go out of business.

Raihana

2022-05

I usually shop at the Danbury location but decided to give this one a try while being in the area. The customer service that I received in Sephora was unbelievably rude and unprofessional. As a professional makeup artist, I decided to stop into the store’s Sephora to purchase a few products for my upcoming client. The Sephora staff were all very rude and did not seem to be able to help me locate any of the products that I had asked for. Additionally, unbeknownst to me when I arrived to do my bride’s makeup, I noticed that a concealer I had purchased was not what I received. I drove back up to the store with my receipt for a refund but was told that was not possible. 0/5 stars. I will advise all of my peers in the industry NOT to shop here. Save your money and shop elsewhere.

Mara M

2023-05

Great place to shop if you are a middle-aged woman with no fashion sense and a shirt will run you about $50.

Chrisma Harris

2021-05

The store looks empty. But I was there for portraits. The camera guy was great and was able to capture some nice photos of my family,even though we're still in Covid mode.

tariq m

2023-11

Always get good deals here,

Christopher Jones

2020-05

Easy in easy out knew what I wanted. Staff is always courteous. Checkout was a breeze. Plus I saved about 80 bucks, with no card or coupons. Happy shopper