Petco

Asher Elliott

2023-12

Better petco than most in terms of fish abuse. Good pricing for fish supplies. They should not be selling Bala Sharks of Tiger Os ars as they get almost a foot long and many aquarists are uneducated on their tank size.

R S

2023-12

Visited twice so far, I think sometimes when asking questions about what they have in stock/to offer they seem a little bit lazy or just don’t want to help, shrug you off with a leaflet or “visit our website/app” what if technology was down?However took my dog for a grooming service, she was done within 2 hours which is the quickest I’ve ever seen her groomed before, her previous Petco took 4 hours…. Overall happy with the service, be more gentle on the nail clipping as her nails were chipped but great job thanks.

PL- C

2024-04

Always the full service pet center! As pet parents, we love to take care of their well being.

Vincent Price

2024-04

Allison has excellent customer, You as a company are lucky to have her as a employee.😊 I visited your store every 2 weeks for my dog. .She should be reward for her hard work.

Mary Mele

2024-01

The staff at the Wallingford location went over and beyond to assist me with my purchases. I also observed a customer trying to give an employee a difficult time and the employee handled the situation very professionally and with a smile. This was my first time at this location too. Chris at the register was very very informative and the young lady working with him helped me so much with the questions I had And had a lot of knowledge about our pet hampster I had questions about. Overall because of my experience I will be shopping at this location all of the time. Thank you for all of the help and guidance.

Anthony Buonfiglio

2024-04

Average petco. Nothing special but also nothing terrible. Petco is good for animal food but mostly caters to dogs. You could get what you need from here but probably a bit cheaper at Walmart unless they talk you into their rewards program. All in all an average experience

Isa Martinez

2023-05

Worst place to take your dog for grooming! I have give a start because it wouldn’t let me posted if not I would of never did it!! However the groomer Gary sprayed my dog with something harsh causing me to take my dog to the emergency vet as soon as I saw my dog when I got home! My dogs eyes were swollen and she couldn’t open them! After 300 hundred dollars vet bill my poor dog can’t still see! Hopefully she’ll get better after the 7th day!! Please don’t take your dogs to the Wallingford Petco to get groom!

Camden McAdoo

2023-05

Super friendly staff, helpful managers, and they help you find good deals and discounts whenever possible. Me and my wife got an adorable hamster for her younger brother and we’re able to get everything we needed with personal recommendations and we could tell they really want the best for their animals.

Natasha Zadorojnyi

2024-04

My order was ready quickly. I was emailed when it was ready. I enjoyed the extra savings.

Mark O

2023-11

This location is fine, but petco's website does not accurately show their inventory, and not a single online order seems to come out correctly. I can't even remember how many times I've ordered cat food, the website says it's in stock, but after the order is placed it kicks back saying it isn't. Then I go into the store and there it is on the shelf. This is very frustrating and makes the shopping experience less than good.

Karen Glew

2024-04

The store always has what I need and the associates are always helpful when I check out.

Derrick Sabo

2023-05

I absolutely love Petco they got awesome deals and great products I just wish my two cats would be good enough to take them in they are wild a little devils

Steve Drumheller

2023-05

The people that work here are very nice and you can tell they truly care about animals when you speak to them (the employees, not the animals 🤪). They have a great selection of items and the only reason for 4-stars is their prices are slightly higher than others. We get most of our supplies/food for our rats, fish, dog, snake, tortoise and Python here. 🙂👍

Andrew Patrick Reynolds

2022-05

I know nobody can find wet canned cat food anymore but I was lucky my brand was in stock along with the dry food Ladybug eats. I'm a member of the Petco Pals Program so I get a small discount and also emails on specials. They also offer grooming, pet adoption events and I like that alot. As you would expect they offer food and items for every pet. From cats to birds.

Evan Moore

2023-11

Good place for pet supplies. The employee who helped me was great. Saved me a bunch on a bag of dog food. Didn’t catch his name.

zach verdell

2024-05

Rude staff. I’m appalled at how one of the girls at the cash register treated me.

Michele G

2023-10

Ripped dog food bags tapped back up is unacceptable- I usually have a fine experience at this Petco except 2 of the times I’ve purchased dog food online to pick up in store. On 2 different occasions I picked up dog food that I ordered online and was given dog food bags with rips in them that were taped back up. This is completely unacceptable to me. If anything, sell it as a damaged product, so the customer can choose whether or not they still want to purchase the item. Also, staff should be trained on how to help customers with online purchases. It’s not helpful when they know absolutely nothing about online purchases and have poor customer service about it.

Jaime Gianini

2023-12

I bring both of my dogs here to be groomed and they always do a wonderful job!

Patricia Swiatek

2018-05

Don't remember going there. I did order a cat tree on-line and got it on sale. It was a large cat tree with a condo on the bottom & 2 higher levels. The cats use it every day. It was well worth it.

John Juniet

2023-07

Helpful staff. Went in looking for help handling an algae bloom in my fish tank. The gentleman in the fish area was very knowledgeable, and help me choose a snail that he thought would be helpful. Clyde the Snail has been an impact player in the tank.

Sir.MVIT vit

2023-09

Had a horrible experience today at this store. The manager at this petco called the cops on me just cause I was moving my hands while talking, claiming I was pointing at the Vetco staff and talking and claimed I offended the Vetco staff, when none of the Vetco folks said anything like that. Instead of being hearing a customers complaint and to getting it resolved, she was acting all bossy and lied saying I offended her staff and kept pointing at her staff. When I asked her how did I offend her staff she couldn’t answer me. Same way I told her yes I move my hands while talking that isn’t like pointing fingers at them, she then threatened to call the police and did call the police. I waited for the police and explained to them what transpired and the police felt that Vetco/ petco should have helped to get my issue resolved instead of trying to get me to run in circles.Don’t use Vetco, they try to take your money by selling vaccines and treatment you don’t need, they’ll will sell you a package then say we can’t give all the vaccines at the same time and then tell you to come back after 2 weeks and when you show up a few weeks later they’ll say no you didn’t buy a package, so now you have to pay again. I showed them the receipt and even told them to compare the price between 2 different pets for whom we got the very same package and when we asked them why the vaccines weren’t given at the same time they said the puppy was too small and can’t get 2 vaccines at the same time and claimed we didn’t buy a package and told us to pay again. When I told them to check with the other clinic that gave the prior vaccine, to get it clarified if it was indeed a package that was bought they refused to do that claiming they didn’t have that info when the records clearly had the names of the people who did the previous vaccines. The manager of this petco refused to give the name of the previous person who vaccinated my dog though it was available to them, instead she for no apparent reason told me to leave the store and called the cops on me claiming falsely that I offended her staff and pointed my finger at them and spoke. This manager didn’t know how to properly handle a customer complaint and to deescalate a situation tactfully and instead aggravated the situation by call the police on a false complaint just because I was a darker skinned person. I never until now felt racism in this country but felt that at the hands of this manager woman. She was plain rude and didn’t even bother to look at my receipts and to get my issue resolved but just straightaway told me to leave the store as it was her store and she was in charge.Don’t use Vetco, they try to sell you more than what your pet actually needs, sell you a package act like as though they are saving you money and claim they are giving you a discount and then not give the vaccine, will tell you to come back later then when you go back, it’ll be another team there and they’ll claim you didn’t pay for the package and will try to get you to pay again and rip you off. They use like a bait and switch policy, so be very very careful when using Vetco through petco.This manager at the Wallingford petco needs to be trained on how to resolve customer issues in a polite way and without lying and being rude and calling cops on customers who have a Legitimate issue and claim. Horrible customer service overall.Avoid Wallingford Petco, that manager woman will call the cops on you for no apparent reason except to show she’s the boss there. Horrible customer service over all, don’t go if you don’t want to get ripped off and be arrested for no apparent reason except that the manager woman got offended cause you use your hands when you talk.

Christine Ashline

2024-02

Bought catfood at Wallingford store checkout person was very quick and friendly.

Chris Johns

2022-05

My daughter bought a guinea pig from them, she noticed it sneezing. We brought him back and without hesitation, they gave us a refund with the promise that he was going to the vet and to call in about 2 weeks to see how he was doing. 2 weeks of antibiotics later, we re-purchased our now healthy and happy piggy and my daughter is madly in love with him. Awesome, super friendly staff who genuinely seem to care about the welfare of the animals in the store.

Richard Brennan

2024-05

Don't have a pet but I buy for all the pets in my life

Savannah Ullrich

2024-04

Clean and filled with a lot of items included the cat litter refill station

Elaine McDunnah

2024-02

Store was clean, staff helpful and friendly.

Steve Allen

2024-01

Fairly good selection of dog toys but few cat toys.

Katelynn Couture

2024-04

They pick and choose which policy’s they follow, rude

Maureen O'Grady

2024-04

Staff. Especially Joe are so helpful and knowledgeable

scharlene torres

2024-01

The only place to get dry dog food NO CHICKEN PRODUCTS..at a reasonable price.