The Home Depot

Bj Bray

2024-04

The staff is very willing to help. But the stock locations on the app (Aisle ‘X’, Bay ‘X’ ) most of the time is not accurate to the location in the store. The staff, when asked to help locate an item, will pull out their phone and take you to the wrong aisle as well. Then your options are to walk the entire store or leave and go to any other Home Depot in the area and walk directly to the location off the app.I Hope this makes sense. I have decided to quit shopping at this Home Depot altogether. It’s costing me more money in hourly wages to shop here than driving an extra 15 minutes out of the way and being able to find my products first try.

Tony Marshall (tonymarshallmusic)

2024-04

This is one of the most helpful staffs I've ever seen and the place is legit the most tidy home Depot.. everything is always stocked and everyone is diligent. now Trinity Solar is in there so it's 10 times better lol, let's goo!!!

Connie White

2024-04

Very incompetent staff,please train staff why they are there. To be HELPFUL and knowledgeable and courteous to assist customers. I really try to avoid going to THIS home depot, I'd rather go to the one in new London.

Erika desrosiers

2024-01

To the team who helped my dad get his product purchased fresh together after a random speedy driver hit his cart leaving the store. Thank goodness his sling from surgery didn’t get direct hit. So close to devasting! Pending status. Ouch. Go team.

Matthew Petro

2024-04

There are a couple in the return section who are nice, personable, and understanding but i have asked for knowledge or expertise in different departments and have been baffled by responses ive received. But again the return department i have found decency.

Jay Clark

2023-11

Walter in appliances most definitely knows his job well. He had us ordered up and ready to go in minutes. Delivery next week. He also had good advice like make sure you inspect the delivery well and don't accept if damaged and a couple other things. Most folks know this but it was nice to get the extra info. Hopefully thing go as smooth at Delivery and install.

Anthony Ooka

2024-02

This Home Depot is so convenient because it's only 6 minutes away from where I stay. Staff are helpful and friendly. Awesome place to shop.

Donna Franklin

2023-09

This store is always clean and well stocked. Their prices are reasonable across the board. Their plant select is not as big as the Waterford store and like all box stores they drown the cactus but other than that the employees are courteous . They may not be knowledgeable about the merchandise but at least they are available and they try to help. There is a good supply and prices are average. Sometimes it is best to buy the better brand due to quality being in some cases cheaply made. It pays to do some investigating first.

Elizabeth Rider

2022-05

I am extremely happy with Brian who taught me how to install this pantry system! I needed more space desperately and he helped guide me every step of the way! Mel also helped me cutting the shelves to fit my wall! These two men went above and beyond! I am extremely grateful for their help! Hats off to you both!

Brandon Timer

2024-02

Wish I remembered her name but girl was very helpful. Went beyond her duties and genuinely nice

Michaella Stephenson

2021-05

The Home Depot has everything from outdoor supplies to indoor supplies, outdoor paint and indoor paint, all of the hardware supplies you could think of.

Adam

2023-05

This location is very nice and I've always had a good experience with the people that work there. Yesterday in particular Aliyah (I don't think I spelled it correctly) was amazing as I had a large order of lumber to pick up and she rallied 2 other employees to help out and we got it picked and loaded in under 10 minutes. She also helped out 2 other customers while all this was going on. I'm going to leave her a 5* review as soon as I figure out how to from the receipt.

Dar Louis

2023-09

If you have a home Depot card, and you purchase something with that card, even if you have your monthly statement, the statement never specifies what you just purchased all there is is a number and that number does not reflect an item,,,, that's a big problem is no proof of the item that you just purchased just a number and the number does not reflect the item,, Cabela's is the same way, you just purchase something with that card and all you get is a number and that number does not reflect the item that you just, purchased,, which means there's no proof of what item you, just purchased,, that number does not reflect the item that you just purchased it's better to pay for an item,, with cash or your own credit card not their credit card,, their credit card system is flawed,, deliberately

e lebron

2024-01

If you black or latino no one will ask you if you need help been going here for years an no one ever helps us . Once in a while we get lucky

Alan Taylor

2023-05

Clean and tidy, staff very helpful and cheerful, overall a excellent experience will go again before I return to the UK.

Chantelle Rodgers

2024-01

Incompetent workers. False advertisement. Rude employees who clearly don't have the knowledge to work here

Jack Mello

2023-05

Me and my brother visited the Uncasville Home Depot on Mother's Day with our mom. We were overall satisfied with the selection of flowers and garden supplies that we wanted to get for our mom. However, when it was time to check out, we asked the cashier Connor to split the payment between me and my brother. We had asked him several times to make sure it was all set. However, after I inserted my credit card, he said that he was unable to split the payment. This was frustrating because we had to go to customer service where they had to refund part of my payment. They then provided me a partial credit, and my brother was able to pay for the items that were taken out. The associate Juana at customer service was good, but I didn't appreciate it when she said we should have used cash to split the payment. I feel that every cashier at Home Depot should be knowledgeable on how to split payments between customers. I work at the Mystic Big Y as a cashier, and I do this all of the time! Otherwise, I am happy I received the credit and was not billed the full amount. Our flowers and garden look very nice at our mother's house.

Jennifer LaMountain

2023-05

All I wanted to know was where the work lights were at. Normally I use the app to find the location of my items but there was an employee standing there so I asked. He didn’t know where the work lights were at (aisle 4) so he asked another employee and that man’s response was “I don’t know right now I have too much going on” as he gestured to the screen of the key machine. So I left and went to the true value down the street. I’m sorry the technology of the key machine was so overwhelming that he couldn’t find a less rude response like, I’m not sure ask “blank” or it’ll be a few minutes and I can help. Maybe home depot needs to revisit employee training or staff the store with people that don’t get overwhelmed so easily.

Zoro Roronoa

2023-11

Lucas helped me in customer service. He was great conversation and helped me get what I need quick. Go Lucas.

Debbie Smith

2023-06

Stopped by to pick up ten bags of mulch today. We were very disappointed inthe young man who was helping to load themulch. There was no one in front of us so he wasn't busy. He walked right by while my husband was loading our truck. He didn't offer to help or see our sales slip.

Robert Carter

2023-08

Dealing with the Return desk, maybe another Home Depot location will have better customer service. Maybe you should have different personnel working the desk in the evening.

Carl Malinowsky

2023-05

Meh. Okay store. Selection is average, prices are okay on most items but of course there has been price increases due to inflation. The staff often seems to not know what they are doing. There's a few that are friendly and knowledgeable but it's becoming rarer.The person that checked me out today looked completely miserable working there and was borderline rude when I was checking out the items. The self checkout doesn't work properly sometimes as well. I only go here when I have to, Lowes has problems too but they seem to be the better home improvement store.

Sharon Clesowich

2023-05

The help I received ordering Levolor shades was not very helpful or knowledgeable. She even told me that I could order from Levolor com. Who would even suggest that option when working for Home Depot??? I needed to go home to check the length I needed and decided I'll go elsewhere..

Jeff and Sue

2022-05

One of the "quietest" and best-staffed stores I have ever had the privilege of stepping across the threshold. I especially love the gardening and outdoor landscaping tool inventory. So many lawn tractors to choose from! The Staff at this store are friendly, professional and always on point. They know their stuff. MONTVILLE Home Depot needs star recognition, Mr CEO!

Kim Carpenter

2023-12

Easy shopping, curbside is fast and has better prices compared to Lowe’s.

Angel Mirlas

2023-06

I was at this Home Depot for 2 hours to unload the lumber truck no other truck on site but my lumber load. it took an hour and 15 minutes for an associate to come out and unload me very unhappy with Home Depot receiving service this has caused me to lose a load.

Tim Michaels

2022-05

The help here used to be more proactive in saying hi and asking if you need help, or even greeting you as you enter, but this trend has declined. Someone did ask on this trip, which was nice, but generally speaking it doesn't happen as much as it used to. I understand everyone is busy, and maybe staffing levels are down. It just doesn't seem as friendly here as before, when they really stood out as great with their customer service and interaction. But even though they're not as good as their best, they're still a 4.

Robert Signs

2023-05

They had what I needed, not totally their fault the prices are going up. Tried to get my Veterans discount. #1, no longer give discounts on appliances. #2, need to go on line to register for the VA, discounts(they can no longer except, photo ID in-store. Something I've done in the past) then I had to down load their app, in order to get my discount. I am not into this idea to put everything on my phone. What ever happened to paper documents and hand shakes? Note' your competition did not make me jump thru hoops.

W G

2023-05

Very helpful when my mom wanted to order soil to be delivered. Delivery driver was very pleasant and helpful. Will be back for more soon.

Eileen Booker

2023-05

Had 3 employees tell me 3 different places what I wanted was. They didn't even sell what I was looking for. They wasted my time.I went an hour before closing dont known if that's the reason. So bad service.