BJ's Wholesale Club

Maryssa Jedd

2023-07

I ordered my daughters first birthday cake and the cake decorator thought it was a good idea to cover up most of the sentence and my daughters name. 🙄 I was very disappointed but I didn’t say anything. They should of put the writing at the bottom. Or moved the mermaid fin and gave me the tail to put on. Do better next time someone orders a cake , Bjs.

Tucker Dunlavey

2023-05

UPDATE:I am changing my rating from 1 to 4 stars. After completely giving up any hope that BJ's was going to take steps to rectify the grill mishap, Bill and the team went above and beyond, and actually drove to another location, bought the grill, and sold it to me at the original sale price. While the initial issue was somewhat mishandled, their dedication to making things right was as unexpected as it was greatly appreciated.I highly recommend BJ's, and any establishment that goes above and beyond for the sake of their customers.

Gigi

2023-05

Have lived behind BJ's for over 20 yrs. We have not slept in over 20 yrs due to light & noise pollution. Our windows rattle from the rigs running, you can read a book at midnight in our backyard. Oh & the jarring sound of the receiving door SLAMMING open at 2am & then SLAMMING shut, first time that happened? Truly thought someone broke into our house. When we bought our home, BJ's was not here, sadly they began torturing us 1 month later when they moved in. I attended every town meeting, I have contacted BJ's a number of times over the yrs....they no longer return my calls. If anyone from BJ's reads this, I am begging you. Please turn the lights away from our home & install stockade fence & dense shrubbery/hedges... it's what BJ's promised at the town meeting.UPDATE: Did I think BJ's would step up & install fencing/hedging for a sound barrier or turn their lights away? No, nor did I think they'd RETALIATE, but they have. The noise is louder & more frequent. It is 9:01pm, I am laying in bed, listening to the slamming of loading dock door/ trailer unloading The noise was loud before, now it's just obnoxious. Perhaps the b in Bj's stands for bully.2nd UPDATE 🤣 BJ's bullying never ceases to amuse....are ya ready?! BJ's had a Porta potty delivered to our house.🤣Never complain about BJ's unless of course you want to spend 20 + yrs being bullied/harassed by BJ's....you'd think they'd be bored with us, but no. Work order clearly states Porta Potty is for BJ's with our home address. There was no mistake made, this was intentional. Can't wait to see what they do next🤣😂😆People asked for proof....here it is. I wonder what Bj's next move will be, no worries I'll keep you posted😅

Gail D

2022-05

Bravo Bravo. Awesome Job To Three Ladies In The Bakery Dept. in Torrington,Ct. Special Thank You to Suzie Whom Always Does a Very Special Job with Decorating Every Cake That I order from Birthdays to My Daughters Baby Shower. Very Detailed and Always Beautifully Decorated! Suzie, Michelle and Stefanie are very sweet and helpful with all my orders and always asking if they can help me with finding something or whenever I need help or suggestions with orders for a Special Occasion A Big Shout Out to All 3 Ladies! Will definitely be back!!

Steve's Karaoke

2024-02

Unlit parking lot and no coke zero. Only Southington from now on for me. Was in town so I came here, now I know not to waste my time

Maria Brion

2023-09

Customer Service Rep Young girl with Black T- shirt today Friday morning Sep 08 2023 she was very RUDE AND HELPLESS to an 80 years old friend of mine for a question and problem with the membership card. People like Amamda bc I did ask her name WE DO NOT NEED THI KIND OF SERVICE TO THE PUBLIC.

Carol Stevens

2023-05

I don't like BJ's, my husband got us the membership primarily because of how much gas he fills for his business. Every now and then he'll go in to shop, but I always remind him that the quality of things at BJ's is typically terrible and returns are difficult. He convinced me a few weeks ago of buying two leather recliners that he liked, I hesitated but said okay. He brought them home and they were both damaged. I called the store the next morning, less than 24 hours after and spoke to a Michelle who said I should call back the next day to speak to Michael. I spoke to Michael the next day (Friday morning) and he said he would call me back before the end of the day Saturday. Fast forward to a week later, I called again to talk to Michael since I never heard back and ended up speaking to an assistant manager who said Michael will call me back tomorrow when he is in. It has been 10 days since then, and still heard nothing. I will no longer follow up, and have to live with my mistake of wasting money there. Shame on us for buying furniture from BJ's, we knew better all along but made a mistake. If you want decent customer service and are looking for quality products, whether it's food or furniture, go ANYWHERE else. The torrington BJ's seems exceptionally terrible, when I originally thought that the Southington BJ's was bad...

Randy Klonowski

2023-05

I purchased an umbrella here for the yard. It was missing the solar panel for the solar lights. I called them. They told me to come in and get one. I am very happy. The product was an extremely good price! It was half the price of the same product at Home Depot! I like BJ's!!

Rebecca K

2023-06

This BJ’s has everything you need. I went to look for a suitcase but didn’t find much of a selection. Besides that, I would say it is a pretty good BJ’s.

Caitlyn S

2024-01

Went to the gas station and this nice lady named Amanda helped me out

Cad Map

2023-05

This is the e-mail I sent to BJ's corporate (and never received a response back):"Ever since the start of BJ's digital coupons, I've consistently had issues. In almost every purchase, at least one digital coupon has not come off, resulting in a trip to customer service. This is a waste of time for the customer and BJ's staff. What usually happens during this is I'll either be asked to “prove” that a digital coupon exists by presenting it on my smartphone or the staff will proceed to go page by page through the catalog of coupons. Asking the customer to prove that the coupon exists is not their job. This results in a line of customers due to the time it takes to figure out if a refund is warranted (usually $1 to several dollars). My suggestion would be to do what Costco does and get rid of paper and digital coupon clipping. If BJ’s is truly a membership-based discount store, then customers shouldn’t have to “clip” coupons. The discount should automatically apply. It’s just become easier to shop elsewhere to get a better experience. Finally, I’ve been a customer of the Torrington, CT BJ’s for over 20 years and we still do not have rotisserie chickens like the Waterbury, CT location or the Costco in Waterbury."In summary, this BJ's used to be better, but due to the constant changing of staff, limited item variety, digital coupon issues, and poor customer service, I would suggest to just shop at all the other stores that are available to many of us today.

KHUMBULE

2023-05

Very slow employee in front customer service desk . If u want to return something it will take at least 20 to half an hour . Bjs need to hire some young , energetics dudes who can move faster .

James Murch Eschert

2018-05

Is a clean store with good stock, convenient parking and plenty of Staff around. It also wasn't crowded which is really a good feature! Can't think of any reason not to go there. They also have a good selection of food for a BJ's.

amaya paige.

2023-10

Bill from the Tire Center was an absolute CHAD!!!!! He should be given a raise, literally what a great guy

Reynold Boyce

2022-05

I know someone who worked with BJ's at 1280 E Main in Torrington, she said that the store management is very bad. The managers are incompetent with poor management skills. manager Kevin Kohler give the company a bad name for his management skills.

Ethan Borkowski

2023-05

Its a great store with all the home living things (Food, electronics, books, etc.). Though you do need a mebership, its well worth it if you like shopping! 10/10!

Moe Doyle

2021-05

Ryann D., in the Torrington store, is the best. We had a problem with our cards and coupon redemption. She was more than helpful with correcting the problem, part of which was our error. She is truly a huge asset to BJ’s customer service and reputation.

Mary Hyde

2021-05

Visiting BJ's today brings some anxiety due to Covid19. I wore my mask , retrieved a cart knowing that inside the door I could wipe it down. The last time I was there an employee at the door told me that the wipes were not the same as the hand sanitizer. This concerned me as many hand sanitizers do not have enough alcohol content. So I used the hand sanitizer for my hands and cart Today I went i grabbed a wipe and put hand sanitizer on it wiped my hands and the cart. The employee at the door informed me that I was not allowed to do that. I could have a wipe or hand sanitizer but not both. Really? As a scientist I am appaled at this and will bring my own wipes next time or shop at Costco.

Michael St John

2018-05

It's a fair store. Not as big a selection as other BJ'S. They seem to run out of stuff and no one knows whether it's coming back. Staff is courteous but seem at a loss too when it comes to product. The Brookfield and West Hartford, and Pittsfield Mass stores are much better.

Rafael Cordero

2023-05

This is the smallest Bjs location I have ever been in. Still they had everything I needed, I guess all the other locations have the extra nonessential stuff. The staff was nice and the lines were short and quick.

Alex Finelli

2019-05

Good prices and good selection, I was in and out in less than 30 minutes with my entire shopping list finished, I couldn't find sliced dill pickles, not a big deal really though, still a great store

Chrissy Parent

2019-05

Bj's was not crowded when I went in. They played nice music at a decent level.. The store is very clean, you don't get staff chasing you all over the store asking you if you need help, but they are happy to help if needed.. Everything is easy to find and clearly marked for prices.. Prices are very reasonable...Todayy I paid $1.99 plus tax for a gallon of milk...instead of 2+, plus tax... I always enjoy walking through the store it's a great way to get my extra exercise in....would recommend everyone to go shop here...they have groceries, clothing, school supplies, kitchen gadgets, and more...well worth the subscription especially if you prefer to buy in bulk and save money in the long run...

Danielle Costa

2018-05

I like buying in bulk and was bummed when I moved from my costco😩but was pleasantly surprised when I seen we had this bjs by us. I think it’s better than Costco. It’s clean and great service. Friendly staff quality products👍🏻

Joseph A Gallant

2018-05

The prices are great, if you buy in bulk. Even better of you take advantage of the double coupons. BJ's coupons and manufacturers coupons are accepted together.

Jay Ray

2016-05

Nice, clean store with helpful staff. Is a smaller store, so it doesn't have as much selection as the Waterbury store. Has a gas station as well.

Rags Raccoon

2019-05

Great store in my area. I have always been satisfied with the quality of the products and the staff that works at our local store.

Peter L

2020-05

Shawn (assistant manager?) was unprofessional and very difficult to deal with. Could not provide answers to follow up questions i asked him. Will not return to this store, and will be cancelling my membership.

Daren DellaGhelfa

2019-05

Got new tires today. Tire service tech was great. Did a fast and great job for me. Thank you.

Richard Gallo

2018-05

Wonderful store, great for buying food stuff in bulk, much cheaper compared to other stores in the area

Nobody “Cracker Jack” Special

2023-05

Good club and great prices and selection. Nice people.