CVS

Anthony Ferreira

2024-02

Pharmacy staff can be needlessly rude, completely unprompted. Always dread needing something filled there but it's the closest to me.

Mike Feldmeier

2023-12

The pharmacy started out fine when they first opened the new location, but has gone downhill since then. They claim to call when prescriptions are ready, but they don't. If there was a problem with the prescription, they won't work it out with the doctor, they just forget that the prescription ever existed. After 20 minutes arguing with the male pharmacist, who quite frankly sounded drunk, he "found" it. Incredibly poor customer service and they couldn't care less about it.Update 11/2023: Still piss-poor service. They are so understaffed that you get 20 minute lines in-person and drive through, and it forces them to close in the middle of the day. This place is a huge waste of time and a great example of mismanagement incarnate.

Mary Garvey

2023-05

I just came back from picking up some prescriptions and an over the counter medication and couldn’t of had a better experience. The person who greeted me at the cash register had a big smile on and wished me hello. After I told her what prescriptions I wanted she informed me one wasn’t ready but if I wanted to wait, ended up being less than a few minutes, she would expedite it, which she must have.I also needed an over the counter medication and the pharmacist validated my use and informed me about some of the side effects that help me select the correct product and dosage.Great experience- thank you so much. Tough job that usually only gets complaints.

Demetrios Kanavaros

2024-03

They had what I needed, but the sale price never seems to be applied at checkout, even when I enter my phone number.

Celeste Flynn

2023-10

Very rude young people in the pharmacy it's sad that we have miss treating for accents . Even the manager needs customer service training. Never experienced this in CVS from other States

tamme mccarthy

2023-12

You need a better phone system ! Absolutely ridiculous trying to reach the pharmacy.

Honest Reviewer

2019-05

Started using pharmacy here and now I understand the low ratings. Had to adjust my previous review. I gave them a few more chances but the customer service etc. is horrible at the pharmacy. Beware of a “Donna”. An older woman with a huge attitude in pharmacy area. I can’t stand it when workers are rude to kind customers.Front end of store: Always a cashier there to help me. Clean, new, beautiful store. Only thing I question is why they built such a huge building for this CVS. Totally unnecessary. Thinking they should have just renovated the old location. Please keep up the quality service towards the front & update pharmacy staff.

Mike Fixx

2023-05

I can see why the reviews are bad,I was at CVS to sign up to get a flu shot,and was sent away to do it online.Some people like me are just not good on computers ! I got nowhere on line and was told to call shop cvs .com and that took me 1 hour, because the person didn't even know where the state of Connecticut was ! Getting a flu shot should NOT be that difficult.This new way of doing things is just wrong, no one cares anymore and CVS showed me this.

Thomas B

2022-05

The pharmacy staff are rude and dismissive. This even when dealing with a child’s need. If you need a CVS I would do another location. The Longmeadow location is amazing and the pharmacists are wonderful and helpful. The pharmacy manager in Suffield is very rude and unable to admit fault. I will be filing a corporate complaint against the cvs pharmacy of Suffield .

Cheryl Duade

2021-05

This pharmacy only cares about money. Since the beginning of the pandemic, Steve, a pharmacy tech, has not worn a mask. I have complained numerous times and every time I go, he's not wearing a mask. Often the manager is working with him and he's still not wearing a mask. I don't care about politics, science is real and masks work. If I were to walk in the store without a mask bi would be told to wear one. I like the store because it's clean and big, but it's clear they don't care about me and my health. There are never enough employees in such a busy store. I'm taking my business elsewhere.

Angela Wigmore

2023-09

The most helpful manager! He saved me lots of money showing me coupons through the app.Thanks

Lauren Adams

2019-05

I would give them 0 stars if I could. Worst customer service I have received at a Pharmacy EVER. Unsure how their Pharmacy Staff can be so rude to people and still be employed. Donna is probably the worst. I literally drive out of my way to not have to go here now. No thanks. Other CVS locations are much more pleasant to deal with

Nicole Bidon

2019-05

Whenever I go there the people are rude. I’ve gone a few times with questions and concerns and no one attempted to help just was told “someone will be right with you” and they help colostomies who show up after me. A few times they told me they were going to call my insurance because a prescription of mine ran out early and they never did. Unfortunately my insurance only allows me to use CVS otherwise I wouldn’t go there.

alex

2022-05

Terribly run they are highly understaffed the manager does nothing to advocate and help the customer's just sits in the back and doesn't help at all I went in to get my flu shot and on the sign it said appointments recommended but it didn't say they were required the lady at the counter said it was subject to availability while there was NOBODY waiting for it all it could take was a simple shot in my arm but no the lady at the pharmacy had to complain and make it seem like a big deal not to mention I asked to make a appointment and she said you're supposed to make it online what's the point of getting a flu vaccine when it's not convenient not to mention the manager did nothing to advocate for the fact there was nobody there they could have given me a shot and I would have been on my way but made a big fuss not to mention they always mess up medication's here and sometimes don't fill them at all this place is overall terrible as you can see from the many other reviews I won't be coming back here again.

Adam Young

2022-05

I have to agree with the other negative postings about the Suffield CVS pharmacy staff. I watched for 25 minutes as they answered phone call after phone call while ignoring folks standing at the counter. And when they did finally engage with the on-site customers, it was very clear that they didn’t want to. Maybe they should go work in a call center somewhere hidden away? Unbelievable!

Maggie

2017-05

I'm not even sure why they have a pharmacy - EVERY time I attempt to fill a prescription for myself or my family they always contact me saying that it is not in stock and I would have to wait DAYS for it. What is the point of having a local pharmacy when they don't even keep the most common medication on hand?

Jim L

2014-05

6:30pm on a Saturday and the Pharmacy is closed. Everything in the world is open until 8 or 9 on Saturdays. The store is open but the pharmacy is closed. So they acknowledge that people are still out shopping but close the pharmacy. This is really not putting the "customer" first. Very disappointed.

Nancy Grimes

2019-05

The WORST pharmacy staff ever. Very rude and not helpful. I have read all the reviews and still nothing is done to train these people on how to be polite and helpful. RUDE and disgusting

Dahleet Imswiler

2017-05

I needed assistance. Walked the whole store and eventually found someone. Then he proceeded to help someone else. So I waited. Then another customer came up and he and another employee both waited on him. So I left and when to a different store altogether.

Robert

2023-10

My boy got kicked out for doing nothing Karen is not very good working there#freemyboyhenry

Andrew Tallarita

2017-05

Beautiful new store, you'd think they have staff here, but no... Only one person working at a time every time I've been here.

Kristin Allard

2021-05

Pharmacy staff are often rude, prescriptions are rarely filled on time and yesterday they gave me three times the amount of the prescribed amount of a controlled substance.

Ashley Ceppa

2022-05

I had an amazing experience, everyone is great, keep doing an amazing job while understaffed and tired. Support from all over <3

Ashley Thurston

2020-05

Jessica in the pharmacy is a sweetheart. Super nice, always helpful and professional. Thank you Jessica!

Jay Caron

2023-05

Unwilling to assist, reliant on electronic communication with physicians with no follow up.

Susan Simmons

2023-05

Phone system down. No way of speaking to anyone at the store or pharmacy.

BBK's BBQ

2022-05

One of the nicer stores around. Prompt service, quality pharmacy.

Spencer O'Brien

2022-05

Amazing CVS with an incredibly helpful and kind staff.

sarah leone

2022-05

Great staff. Always very busy, but always helpful

JC L

2021-05

Slow, unorganized. The worst pharmacy ever.