Snip Doggy Dog

Madeline Leverette

2022-05

This was my first experience with a groomer since we moved to Connecticut from Texas. The last groomer I took my goldendoodle to in Texas really messed him up, so I was very nervous about this place. And ended up very disappointed.They charged me CRAZY HIGH at $140. When they did a job that honestly I shouldn’t have paid more than $80 for. At first, I walked in and it smelled clean and looked nice! Good first impression. Then the woman said my dog wasn’t even on the schedule when they called ME this morning to confirm. I told her what I wanted and she really seemed to know what she was doing! So I trusted her and was willing to pay the high price if she did a good job.I came to pick up my dog and he looked okay at first. Then I looked at him closer AFTER I left…I should’ve demanded to only be charged $80 for his hack job. Everywhere he was matted she didn’t even attempt to get the mattes out she just shaved down to the skin. His head isn’t even. And his neck is the WORST. Parts of his hair are still matted and super choppy. Looked like they tightened his collar to hide where they messed him up BAD. So patchy and shaved down to the skin. I texted the woman demanding a refund for this terrible job.But regardless, we’re not coming back again. So disappointing because we heard good reviews from friends of our that take their goldendoodle here.

Ziad Iskandar

2020-05

I have always had a good experience especially when the English gentleman whom I believe is the owner is there.A previous review from a few months ago stated that they did not have posted hours, they have now have those and I have posted a picture of that.

Carrie Wallack

2019-05

We recently brought our goldendoodle in to be groomed. He went in as a beautiful teddy bear looking golden doodle, and came out bleeding in various areas, shaven raw down to his skin.I had gone to pick him up, and the manager told me he needed another 30 minutes. We said ok, and called 30 minutes later to tell them we were on our way to pick him up, and crunched for time. They told me "sorry, it will be at least another 20 minutes". I told them i would take him "as is," and not to worry. They literally refused. It was bizarre. The manager told me she would drop him at our house instead.When i got home, there was blood all over my floor, and on my carpet. I found our dog bleeding from two toenails that had been cut below the quick. After 4 hours, he was still bleeding all over the floor. He was scraped and bleeding on his testicles. His face was shaven raw around his eyes and nose. Even his eyebrows had been shaven off. His "elbow" was red and raw. The groomer had called and said he was matted, and told us they had to shave him. He is a well cared for dog, who probably did have a few knots, given his hair type, but certainly he did not need to be shaved to the bone. Additionally, we had requested a teddy bear face. He has NO matts on his face. They shaved his entire face raw.The next day i went into the store to ask what had happened, and to show them the photos of the dog. The manager told me "that didn't happen here". LOL! She told me she would have seen the blood, and then proceeded to tell me how she had carried my dog the 1 mile to my house wrapped in a towel, and the towel had had no blood on it. BIZARRE. She offered to drop him at my house when she wouldn't let me take him home when i needed to, and then she WALKED him back to my house, carrying him, a mile a way, wrapped in a towel. CLEARLY because he was covered in blood.Below you can see the photos of him before and after. There was an amazing groomer named Chantal, who used to work here. Apparently she has quit. I would not recommend this place, or i would at the very least not leave the premises when my dog was under their care.

Diana Tseng

2022-05

I brought my 10 mo. Australian Shepherd here for a grooming appointment and will never bring her back. The only pro: I appreciated that they were accommodating to my puppy who is nervous at the groomer, and especially hates the blow dryer so instead of forcing her under the dryer, they let her air dry.Cons:1) Reservation system issues and poor customer service - I received a text confirming my appointment for a different date than what was in their system. So I showed up and the shop wasn't open. When I brought this to their attention over the phone, they didn't acknowledge any potential issues on their side. On the day of my eventual appointment, they were 10+ mins late and then told me I wasn't in their system. They eventually found my appointment.2) Bad execution and attention-to-detail - I wrote down the services that I wanted and also spoke to Martha about it when I dropped off my dog. But when I picked up my dog, it was apparent they disregarded the conversation and my dog was left with quite simply, a hack job. I asked for a sanitary trim, paw and hind leg trim, and ear trim, and Martha and I specifically discussed not touching the rest of her body. However, they hacked away at her mane, face, and tail - which was not listed as part of the requested services. Her mane is short and very choppy, her face is lop-sided, and her tail has a huge gaping hole in it and what was previously a white tip is now a blunt end. They also missed some spots on her sanitary trim which I had to fix myself.3) Poor communication - They were hard to reach. I ended up driving over there when I didn't hear from them for 3+ hours and couldn't reach them over the phone. I didn't learn about a different contact number until after I picked up my dog. I also reached out to Martha expressing my disappointment and she read my text, but never responded.

Jen Catz

2022-05

The reason their phone goes straight to voicemail when people call is because the new owners are never there!!! The new owners bought the shop but is never there so if customers have any concerns they cant address them!!! The only reason if or when they are there is to just sit and not do nothing. If they were smart they would hire someone just to sit in front and answer phones and book appointments so customers can actually talk to someone and will actually be in the system. If you ever see the back of the building its unsanitary! Im sorry but how do u know if your dog wont get anything like kennel cough or URI -upper respiratory infection? There are 2 great groomers who work there part time and they deserve better!!!

Juan David Ospina

2023-05

The first haircuts were fine, but the last service was horrible. They cut the nails very bad and my doggy is in pain. They should have told me what happened but they didn’t say nothing also they called me two times to pickup him so now I understand why since our puppy was anxiousand hurt and was crying. Never again with this place.

Elizabeth Parks

2022-05

Do a decent job grooming but super rude folks. Brought my dog here 2 weeks ago and they threatened to kennel my dog overnight if we didn't return to pick him up immediately. I've never seen something like that before, very intense. I know this is Greenwich but the level of entitlement is 10/10. Consider another groomer that is appreciative of the business.

Terry Hudock

2019-05

Took us same day for first time service; absolutely wonderful. They are true professionals at Snip Doggy Dog. The staff gave us tips on some issues we are having with hot spots with one of our Golden’s. Ask for Emir he is full of love and energy for the pets he serves. We will definitely be back. Our dog never looked better.

Carolina Guasco

2020-05

I love the feel when I bring my dog to Snip Doggy dog always so welcoming a family vibe! But I wish I could give them another 5 stars for Martha the groomer!!! She is simply amazing she does an amazing job every every time. She is the one to pick when you call. & the best part is my dogs love her wag their tail when they see her!!!!! 5 stars for Snip Doggy Dog and 5 stars for Martha.

Dara

2021-05

This groomer missed our appointment twice in one day with no regard for how this impacted my schedule or that of my dog. I called the owner who was dismissive and rude. Never trust your beloved animal with this place. They do not care for or value their human or canine customers.

Louise McKenna

2015-05

AMAZING!!! Such a charming place to visit. Never thought I would enjoy taking dog to Groomer! Snip Doggy makes it fun. The staff, service and environment are outstanding. Elsie, our Golden Pup was not fond of the clippers, so a staff member ran to CVS to buy a nail file! …and the lobby houses the most fun accessories. I've got my eye on a blue bandana doggy bed...We are hooked!

Maureen Gutowski

2020-05

I used to work for Richard who owns Snip Doggy Dog. While some things were rocky with employees, Richard is a wonderful owner who deserves more credit than what he is given. His vision for his store is outstanding customer service and care for both clients and their pets! Snip is where it's at! Richard was one of the most amazing owners I have ever worked for and I would be happy to work for him again! Thanks for all the confidence you gave me in my career.

Sonya Gleaton

2023-05

I love the way they take their time with my anxiety ridden dog.

Sam S.

2022-05

I use to love bringing my dogs here. As the years have gone by I’ve noticed the lack of customer service. Every time I call to schedule an appointment I get their voicemail. Very disappointing. On the search to find a new groomer

Tech Talk America

2014-05

Wonderful staff, very clean, and an amazingly creative environment. These guys are here to stay and are going to have a very big fan base. Best dog groomers in the area. Your dog will thank you.

Matt Davis

2019-05

No posted hours on door or window as they work when they want.The hours posted online are not kept.Make apt, even for nails, even if they say you dont need it.Better yet, go somewhere else.

john deo

2021-05

Very good service. High end store. I recommend for everyone in Greenwich. Does anyone know if snoop dogg owns this business?

Love Kee

2019-05

They were very patient with my playful puppy. Great service. Quick service and place is very clean.

Miriam Pacheco

2022-05

Nice place, pleased with Groomer definitely recommend bringing your BFF to them!Thank yoy Snip Doggy 🐶

Jessica Castoro

2018-05

Head in for nail trimming at least once a month and the employees are great! No complaints at all.

Lygia Linardi

2015-05

Love this place. They take such good care of my puppy.

Prince Junior

2020-05

Awesome Grooming. Very good customer service

Martin Waters

2019-05

Outstanding service from lovely people who really care.

Heidi Di Pietro

2020-05

Very cute place!

Robin Heaven

2020-05

My dog absolutely loves it🐶

Euan Cobb

2021-05

Excellent service!!

mariano gamero

2020-05

Like very much

Thomas Nonkovic

2020-05

The name is dope