4.6 (37)
3 Simm Ln, Newtown, CT 06470
(203) 270-3647
theexceptionalpet.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jacquelyn Whiting
2024-04
We have had wonderful success and great experiences with Exceptional Pet. We have done group classes with one of our dogs and private lessons at our home with the other dog, and both have had tremendous results. All of the staff are knowledgeable, friendly, and very responsive.
Karen Meschino
2023-08
Knowledgeable trainers. Lots of fun learning. Excellent help with my reactive dog. Ten stars!I wanted to post a new review, but, maybe because I already posted one, Google only let me edit my post. I have been training my dogs at The Exceptional pet for many years. Training has always been a wonderful experience, as mentioned above. But now I am beyond impressed. Not only does The Exceptional Pet offer obedience training at different levels, but now they offer other wonderful fun classes like Rally O, Crazy K9 (Which is agility and tricks training in different levels, and you can get AKC Trick Dog titles with your dog!), Scent Work, AKC Fit Dog (more AKC titles and fitness for your dog!), Dogs Around Town (Training in the real world), as well as Therapy Dog classes, and who knows what will pop up on the schedule next. There is so much to do, I just keep enrolling my dog in every session. And if you have a high energy dog that needs something to do, but it's too hot out (This summer has been brutal), get that energy out in a nice clean air conditioned center, with wonderful instructors.
Vanessa Daou
2023-08
I came to the Exceptional Pet after trying several other places for training with my last dog and not having a great experience. I started here with my dog Rosie (as a puppy) in basic obedience and we have progressed through therapy dog certification. The instructors are knowledgeable and caring and it has been excellent. Lots of different classes to try but our favorite has been "Dogs Around Town" which was a fun way to work on socialization and training in public.
Maria Tamaoka
2023-08
We are thrilled with the excellent instruction we've been receiving with Sandy. Sandy's knowledgeable and her attention to each dog in the class is a testament to the care and respect she gives to each owner and dog. The classes we've taken with Sandy are Crazy Canines, Dogs Around Town, Therapy 101 and Therapy 102. We are very lucky to have found such a good trainer with creative skills in individualizing each dog.
Brittany C
2023-06
I have trained both of my dogs at The Exceptional Pet. The facility is beautiful and the trainers are excellent. I value positive training practices and support the methodology used at The Exceptional Pet. I have recommended them for years and are using them again with my current pup!
DJ W
2023-05
We have attended two multi-week classes and have had multiple private sessions as well. Donna is incredibly talented and extremely helpful with our puppy. Our puppy is full of so much energy, but Donna handles her perfectly and teaches us so much about good training practices. I can't recommend The Exceptional Pet enough, to both new and experienced dog owners.
Kanani Rose
2023-08
Trainers are all knowledgable, friendly, and encouraging. Special shoutout to Sandy and her "Dogs About Town" course: she helped us train up our two dogs to the point where they are obedient and calm in public spaces. Sandy is incredibly patient and makes classes like this one fun!
Glenn Schietinger
2021-05
They are great here. Always able to answer your questions and give great advice. Very friendly. Made a big difference with my puppy Bear.
Eileen DeMott
2024-04
Had so much fun at puppy yoga!
Bridgette Ashmore
2015-05
Abby is Exceptional! You won't find a more knowledgeable or compassionate trainer anywhere. She is positive and encouraging. She helped build my confidence and my pup's and gave me the information and skills to work with my reactive dog. She really took the time to understand me and my dog as unique individuals, and gave us unique approaches to help overcome our challenges. I highly recommend Abby to anyone. She really is the best!
Ashley Lavallee
2018-05
The trainers here are amazing! I started with my new Pup Toby who's a stubborn yet really cute frenchie, I plan on bringing the rest of the pack to the girls to tame. They are beyond wonderful and extremely educated. I never once felt stupid while they helped me learn to train my dog and correct behaviors. The facility is clean and large and wonderful. They also offer private lessons which I loved and we did a private lesson before the pre school started to get a feel for the place. As a business owner in town, I love to support other local business and boy did I pick the best one to support ❤️🐶
H Ostrosky
2017-05
I have taken my puppy to several sessions now and I am very pleased. The class sizes are small so you get individual attention, but also have the benefit of having other dogs present for distraction. The trainers are very positive and caring. We see progress every week following our training classes! I highly recommend the Exceptional Pet!
Theresa Roy
2019-05
Abby has been a wealth of knowledge and very compassionate. As owner/trainer working with us (humans and dogs) she has an exceptional knowledge on what/how to train. Every Dog/ human can lean a new trick! The facility is huge, clean and set up well. I recommend her!
hydrobomb11
2021-05
I finally got my first puppy/dog and decided to look for a great trainer to help me out in teaching my new dog. I came across a few different pet training places and after speaking with Christine from Exceptional Pet I was sold.After speaking with Christine she informed me that the best route to take would be group classes and three personal trainer sessions valued at $1,005 before taxes. My first group class I was told that I should switch up to a personal training class instead of the four group classes at the beginning because it would allow my eleven-year-old son to partake in the training as I have physical disabilities. Due to scheduling conflicts (on both sides) I was only able to get two personal training classes in and one group training in a matter of over a month. Long story short, the interaction with the owner, Abby, became very uncomfortable after she sent me a very long email that was way out of context and was condisending. The email was over a patch that said "service dog in training" on my puppies new vest. I had been talked to by Courtney there and explained why it is not good to have that patch on my dogs vest and I understood right away and removed it. Over a week later that's when I received the email from Abby that made me feel very uncomfortable about attending classes there ever again. When I inquired about taking my puppy out of the classes and discontinue training with Exceptional Pet due to the interaction with the owner Abby, I was under the impression I would receive the remainder of my balance, however that was not the case. I was even told by Christine when I asked if I was able to get a refund, Christine said yes and would get much more than half the money back due to the email issue. About 15 minutes after that conversation with Christine I received an email from Abby the owner very quickly with a refund of only $580 (a little more than half of the money I paid upfront). I tried to call Christine after this a few times and left messages yet never received a call back. So as I stated earlier, I had only received two personal training sessions and one group class session. I still had 12 group classes left and 1 more personal training class valued at over $700-$800. Exceptional Pet did not try to keep me as a client and Abby tried to justify the small refund back as if she was doing me a favor. If I ran a business and the person did not receive what they paid for and was made to feel uncomfortable about going back, I would reimburse them. Beware of this company as I was ripped off.
Shirley Mailman
2020-05
I was lucky enough to find The Exceptional Pet, LLC through people at my vet’s office and a friend who was a former trainer and was kind enough to look over their website for me. She told me to “run, don’t walk there and enroll Saffi.” That was my first good fortune. My second was finding that Christine would be able to work with me in finding an acceptable schedule for Saffi. My third was finding Donna and learning that this training was more for me than my puppy and that through every day training, the rewards would be beyond my wildest imaginings! Donna is just simply the most talented person I have ever encountered where dogs and people are concerned! She is calm, polite, and always willing to lend extra advice when needed - and believe me, it’s been needed! Then I enrolled Saffi in a puppy play date! Oh my goodness! Courtney was an amazingly engaging lady whose obvious love of dogs was apparent! Abby, the owner of this facility, cares not only about the facility and her staff, she is genuinely concerned for the safety and well-being of all of her students and their parents/handlers. I have never met a more cohesive and amazing group of talented and caring people. I will enroll Saffi is every single solitary thing that they host or offer! This is a quality place for your pets to be trained by CERTIFIED INSTRUCTORS!!! I could go on and on singing their praises because they are just simply that amazing!
Kailey
2024-01
This place is absolutely amazing, all the trainers are super nice and incredibly knowledgeable!
Judy Jackson
2022-05
Best! I am so lucky to live so close to this facility. I could not have found a better training facility anywhere. Staff is friendly, helpful, and knowledgeable. Both my dogs love their trainers! I'm a lifer!!!
Sandra Lee
2020-05
Excellent trainers, friendly atmosphere, caring staff. Clean facility with parking. Trained my puppy through their High School program - and loved, loved their extra fun classes like pups around town and agility! Highly recommend.
Sherri Axcell
2018-05
Love this place! They're great about personalizing training so every dog can succeed. My 11 year old retired laboratory beagle has passed his CGC (first try!) and is having fun with agility.
Jennifer Nelson
2023-05
I am only speaking about the 1 on 1 at home lessons. I paid for 3 of the 1 on 1 lessons at home. Services rendered and the cost here doesn’t align. I was not impressed with the trainer nor the instruction that I received over the course of the 3 lessons. I would not recommend.
Yarek
2023-12
Great atmosphere and fun times
Sara Helene
2015-05
We have been meeting with Abby periodically for months. Now, we will be bringing our piglets every weekend for training. Missy is so much better behaved after our training sessions with Abby. Highly recommended.
Darcilyn Schriver
2020-05
We went here for an educational class for Girl Scouts. The dogs and owner were great and very helpful!
I Rock
2020-05
Never responded to an email that I sent. Cannot in good faith use a business that will not respond to emails.
Ken Roche
2023-05
They are terrific, really know what they're doing
STACY MILLER
2018-05
Great staff and wonderful with my dog!
Sian Watts
2018-05
Great experienced trainers who care
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