CVS Pharmacy

Amanda King

2024-01

If zero stars were an option - that’s what it should be. The pharmacy is barely functioning. Lines are excessive and at all hours of the day. Phones aren’t answered. Prescriptions aren’t filled unless you follow up. Awful.

alex pappas

2024-04

The only thing I would add, is the addition of as much help in the form of very capable workers sherry has hired to allow Sherry the new manager to accomplish whatever new challenges come her way. Sherry the new manager is accomplishing what i thought was the impossible, in getting this CVS pharmacy located at 6 Queen St Newtown CT 06470 to operate at the highest efficiency. Sincerely Alex Pappas Newtown CT 06470

Juliana Tsiamtsiouris

2024-02

Newtown CVS pharmacy is a total disgrace to our community. Lines are long. Mistakes are repeatedly made with prescriptions. Pharmacist is incompetent. Truly deserves zero stars.

CAROLYN REINERS

2023-12

The pharmacy for the Queen St, Newtown,CT store is totally disfunctional due to staffing shortages. They no longer answer the phone. Customers must drive to the store and wait in long lines to get even simple questions answered, much less prescriptions picked up. My antibiotic prescription which I needed asap took 5 days to fill. Totally unacceptable. Do something! And if no one is answering your staffing ads: FIGURE OUT WHY AND DO SOMETHING ABOUT IT!!! We deserve better, and so do your current employees.

Lorraine Deniston

2023-12

It’s awful going to your store. At least half hour for prescrip pick up, Pharmacy NEVER answers phone. Older people are nervous about portals. We also don’t like auto check out! There is never anyone in store to help and no one at front register. NOT ENOUGH EMPLOYEES! Hate your store.

Laura Hushion

2023-12

Terrible service at pharmacy! I had to go in two different lines and then when I returned hours later like they instructed they made me return to the initial line. CVS just needs to address this…everyone in line was talking about switching their prescriptions!

jj lc

2023-05

The pharmacy is careless, undependable and slipshod.Mistakes are the norm here while confrontation with customers seems to be a game for them.The pharmacy is VERY busy and, apparently, short staffed. It's clear that they have a hard time hiring because the "quality" of the staff is so very poor. Unprofessional and argumentative, the counter staff (and drive thru clerk) make this one of my most dreaded chores.It is impossible to reach them by phone Thirty minute wait is common wait and is too often met with a disconnection.Whenever I have presented them with questions about my prescriptions, they either do not have the information or (MUCH WORSE) they choose to just make something up on the spot and just say it as fact (in other words LIE.) When in doubt, lie, lie, lie then deny, deny, deny.They failed to request a prior authorization from my doctor yet they LIED and told me that it WAS done. They lied to me again when I called a week later to find out about the Rx.After a full month of waiting for my Rx, I discovered that the preauthorization request was never sent to the doctor. When I called the doctor's office, the preauthorization was accomplished in about 2 minutes by the doctors office staff.Counter clerks are unprofessional and simply inconsiderate. The counter clerk who handed me my filled Rx LOUDLY ANNOUNCED the name of the drug when she handed me the bag so that everyone within earshot knew what drug I was getting and what it was for. Training for these clerks is lacking and may be non existent. Professionalism is nowhere to be found.Careless, clueless and crude.Probably the worst pharmacy in the area.

Stephanie Cuzino

2024-02

Awful experience. Meds not in stock anymore, not enough help, drive through permanently closed, rude staff

Monica O'Brien

2019-05

would give a negative number if there was an option. constantly have an issue with refills. most of the service staff is snotty and rude, save one sweet woman there who must hate going to work. leaving and finding a pharmacy that actually cares about service.

Patricia O'Neill

2022-05

Good grief. Made an appointment for 9 am vaccine. 25 minutes later, still haven't been seen.

darin knapp

2023-09

Professional ,helpful employee’s ,always stocked full shelves.