Dunkin'

Stephen Proulx

2024-04

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Alex Manning

2023-12

Went in to purchase a large specialty coffee that I would not generally purchase. It cost over $6 before tax so I at least hoped it would be made correct. I was the only customer on the inside of the restaurant and it took them nearly 10 minutes to start the order after the ticket arrived to them. During that time period the kids working behind the counter had plenty of time to play on their phones and share them with each other in plain view of the customer. When the order finally did arrive it of course was wrong. Used to be alright but now it's just mostly unsupervised kids working. There was someone that wasn't even an dunkin employee just hanging out in the backroom area during this time. Definitely wouldn't recommend.

Alyssa Benedict

2023-12

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Juliana Simone

2023-05

January 2023: The egg white omelette bites were surprisingly good the other morning. I thought they'd need something - but they did not. Really good for those looking for a diet or healthier choice. The turkey sausage, cheese and egg sandwich on an English muffin smelled and looked great. Hefty in terms of lip smacking bites for fast food lovers. The "apple-raspberry" jelly doughnut DD's came up with a few years ago as some sort of Company Board decision, to merely offer and produce one flavor at a multitude of franchises is still simply okay. So many other places to get a better one.#12/2022 update: Macchiato is still a fine cup of espresso and steamed milk here. I drank half of mine and was so awake I put the other half away for later. Still love the croissant with sausage, egg and cheese sandwich (they discontinued the ham option) but was sorry to read online it's the worst choice health wise. Even my egg and cheese sandwich on an English muffin was hefty in terms of its nutrition breakdown. This is partly why I don't stop at DD's much. The egg white sandwich mentioned below is no longer on the menu (must have been that seeded bun!) but the option of omelette bites ranks high in terms of low calaries and fat grams. Two options: Bacon and cheddar flavor with whole egg and veggie with tomato, spinach and a 4 cheese blend flavor with egg whites. Two come with the order. I have to give them a try. As mentioned earlier, I still don't get the location change across the street.#Dunkin' Donuts moved their long standing location across the street on the Rte 44/219 intersection within the last couple of years as an upgrade. Yes, it's new and this space must have seemed advantageous to the company. I personally don't see the difference, but it still does good business as there is usually a line. Exiting the drive thru, consumers still need to navigate a way out if going one direction or the other, as with the old location. The new car lanes are tight.As for the food, DD's for me still makes the best breakfast sandwich. The croissant sandwiches, whether ham, sausage, bacon or only cheese are so gratifying with every bite. The egg white menu option is good but I substitute an English muffin over the multiple seeded bun. Their macchiatos are incredible, too. Great buy right now for three pounds of coffee at $19.99. Pounds! Not the standard 12 oz. bags.#Quick service. Good breakfast sandwiches and coffee.

Stephen Krzynowek

2023-07

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G

2023-11

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Melissa raffaeli

2023-05

I had 2 great experiences here this week alone.First, I went to the drive through and an enthusiastic young person helped me at the window. They were upbeat and kind, funny and helpful. I even told them that the interaction was a breath of fresh air and I left with a smile on my face. My second great experience was on a morning I was running late and happened to put my scrub pants on inside out. The young woman, Rebecca, was so sweet and funny, she told me my pants were on inside out in such a sweet way that we both got a good laugh and decided I needed an extra shot of espresso. I then awkwardly fixed my pants in my truck while my husband laughed on the phone about the situation and the interaction! Great people great coffee! Thank you!

maddy charette

2023-10

Unfortunately, this is the only Dunkin’ Donuts I have access to on my mornings to work. Most Tuesday mornings I order on the go walk in because I don’t have time to sit in the drive-through that takes 15 minutes. I still end up having to wait in the drive-through because they lock all the doors so I can’t even grab my order even though I see it sitting on the counter. This is a regular thing. I u fattened being understaffed but redirect people to the drive through verbally or turn off your on the go.

Dominic Zmarlicki

2023-05

Clean bathrooms, pleasant staff and well stocked each time we have stopped by.I will admit the soap is a bit odd smelling, but better that than not having it.I give credit to one of the workers there who dealt with an interesting person who came in because a different Dunkin’ messed up her order. He handled the situation well, and given the odd circumstances, it could have gone badly so it gets extra points in my eyes. That shows good management if the employees are so well trained.

Nicholaus Komons

2023-07

By far the worst Dunkin I have ever been to. I swore off going here months ago but just happened to pass through the drive-through cause I work nearby and I was hungry. I ordered a bacon, egg and cheese on English muffin and an order of hashbrowns which I immediately threw into the garbage at the end of the driveway, because the English muffin was still cold like it had been pulled just out of the refrigerator and the hashbrowns had absolutely no seasoning on them. I don’t know how you can pull them out of the hash brown bag without seasoning, but they were horrible. This place has constantly got my orders wrong, My drinks made poorly, My food made horribly, and I used to work at one of their sister locations and I know policy isn’t being followed with food handling. For example, English muffins or to be toasted every single time no matter what and if I’m wrong about that, I’d love to know

Sawsan almasoudi

2023-11

If I can book 0 for them, it’s a lot it’s the worst Dunkin’ Donuts they’re slow they’re not OK something wrong at the people working there i’ve been waiting for my order for almost an hour now and they don’t know how to refund the money and then I left without money or food.

Loren Patton

2023-06

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bob swezey

2022-05

When I'm in town I always stop for hot coffee, plenty of parking easy in and out the people are friendly there too. this place is clean sometimes it's coffee and.Features: clean place.

ankush parashar

2023-08

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Johnine Lawrence

2023-05

I loathe coming here. Each and every single time my order is made incorrectly. I try to be supportive but since the new staff has arrived, the service is not good. I wish I had another coffee house choice! Will not spend another cent here

Jack Szczepanski

2023-05

I actually think this dunkin tries to mess your orders up on purpose. The canton Dunkin’ Donuts is sooo much more worth it as they don’t serve you coffee water. They also don’t charge you for a signature latte and not put whip cream on it every time. 50 cents wasted because the teenagers they hire here are gonna work there forever if they can’t even make a coffee right. New hartford dunkin also has the worst customer service as they stare directly into your soul after they serve you a coffee that they completely messed up on purpose. The girl who makes coffee on sundays is gonna have a great life if she can’t even follow a simple coffeee making routine. As you can see in the pictures there’s no ice and somehow still tastes like water. There’s no sugar on the bottom from the syrups that I had SEVEN SHOTS OF PUT IN. Don’t waste your money here, spend your hard earned morning coffee money anywhere besides here. I drive 7 extra minutes to the canton dunkin because they actually have workers who care there not just the kind of workers that are not going to progress beyond dunkin because they have no invoking of wanting to push harder and try better.

Rachael OBrien

2023-05

I’ve been visiting this Dunkin for over a year and it is phenomenal! When you drive two towns over to go to a specific Dunkin, that’s saying something. Very attentive to orders, fresh and hot coffee every time. And I can always rely on the fact that I can enjoy my last sip without getting a mouth full of grounds (I’m looking at you, Winsted Dunkin). Thank you to all the amazing staff here!

Brooke Gero

2023-05

Unfortunately this is the only dunkin in-between my home and work. I am consistently disappointed in the quality of food and drinks and lack of customer service. This place is awful. Management that oversees this location, please get in there and make some adjustments, offer training, etc.

Norman

2024-01

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troy himmel

2024-03

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Carol Filecco

2022-05

This Dunkin is really hit and miss: Either the window staff and food are awesome, or they both suck. Today the woman at the window was very nice and food and coffee correct. My only complaint is either go back to lids with a cover for the drink spout or always give lid plugs. I have to ask every time for a lid plug and this is the only local Dunkin that does not give them as a matter of course.

Lisa S

2023-05

My Iced Macchiato was great! The way it should be. They need to train the knuckle headed manager at the Bristol DD on Pine and Middle St. so he knows what a Iced Macchiato is.

Chris Fairbanks

2021-05

It's a Dunkin Donuts, you know what you're going to get as far as food and service. Pretty much the same as any other.The drive-in has an unexpectedly tight corner for an entrance, and if you need to head west on Rt 44 when you're done, it's a process. It's got an odd layout that feels kinda dangerous for cars.

Mikaila Flores

2024-03

The hot chocolate was soo good!!Parking: Plenty of parkingKid-friendliness: They have highchairs

Mike Cook

2021-05

The hot chocolate is great but depending on the location of shop the water doesn't taste right... For me I like a lot of whip cream and enough milk so it's not too hot to drink...Wish it were more like cumberland farms... were you can make it your own...

Erica Souza

2022-05

New Hartford Dunkin has very pleasant employees. I stop on my way to work, sometimes I use the mobile app to order "On-the-Go" to make things a little simpler and quicker. They also give dog treats if you have your special furry friend with you!

Taylor “THE GOAT” Swift

2023-05

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Keith Brown

2019-05

Stopped in for a coffee and had to use the rest room and wow I was hesitant to even flush the toilet it was so disgusting! And even the sink was gross!Props to the team leader on duty for running right away to clean it after I showed him a picture I took.And to top it off my coffee was cold. "Ha... look the burner was off"I just smile and shake my head as I kindly leave

Allen Voghel

2022-05

Coffee is good, the service was ok but they don't have a enough supply of doughnuts. If you stop by around 1 or two the never have a selection at all. By 4 they have none. Clean shop.

Sarah Marie

2023-05

This is the best Dunkin by far, always gets my coffee perfectly done, Luke on drive thru is so nice too!! Thank you all 😊